If they are sending you the same kit, of course you'll get another Bite pencil, so you won't be without! /emoticons/[email protected] 2x" width="20" height="20" /> I'd imagine they need the defective product back, so that they can communicate the issue to Smashbox, or the company that originally curated that set, so that Sephora themselves can get refunded.I thought the same thing with the gold lol! I took it out and it's white, definitely white. Sephora is sending me a new set after I sent pics.
I have to return the "defective" set, which is weird to me, what are they gonna sell the lippies I swatched or they're just gonna pay for the return shipping so they can throw them away? So odd. I don't want to give back the bite pencil!
If they are paying the return shipping, I don't see what the problem is?