Quote: Originally Posted by
DivaSaurusRex /img/forum/go_quote.gif
Hello! New member here , I've been lurking for a little though
I've been a maven for close to 2 years now, and I feel like I'm gradually losing interest. I've been skipping more and mor, though I did take the upgrade last month (I had the Jules....)
Personally, all these dumb moves are annoying me. $3 polishes on sale 24/7, loss of skips, those ugly plié wands and taking away other features. The list just goes on. Plus the colours are getting really old. And what annoys me is that they know what we like! They even make it! They just turn it into an addon. I'm like seriously? EVERYONE is going crazy over colours like Tania and Rae, why can't they go into our boxes? But no, they take at least $25 bucks to get. Same with other colours. Casper, Etta and Gianna are all favourites of mine. They were also all featured addons:eusa_wall: it's getting really annoying, and I'm not buying a box so I can buy something else that I Do actually like....
Greedy much julep? You need a major overhaul at this point.
Sorry folks lol, my rant is over.
I'm a newer Julep member (I joined and then was in that two weeks of subscribers who can't-skip window, which sucks) and I already am seeing what you're talking about. I really wanted Monaco and Rae but both were sold out by the time I got to the landing page. I would have had to take the box with Monaco to get it and in the process get LiLou, which I was just not interested in.
Rae was sold out the whole time basically and the few times it wasn't I couldn't add it because I had a sold-out add on already (Tania).
I had to call customer service twice just to get my add-ons adjusted to what I wanted.
And even though Rae shows up now in my order (after CS added it for me themselves) I still am not guaranteed to get it and they will charge me for it NOW and refund my money later if there is no stock. And then the CS agent did not add on my Jules for one of the bottles free, which was on my order the whole time, and by the time I noticed it was too late to do it myself.
If I'm going to spend $20-$35 on nail polish per month I would like the option to get what I actually want instead of them telling me what I can and can't buy. I do understand that it is a subscription service, but if they wanted to send out random things they could make a random subscription.
Basically I think they should let you pick whatever two colors you want for your own box (and then the beauty product or third polish) so you can make sure you don't get dupes/colors you don't want. I also think if they are offering a polish as an add-on they should make sure they have enough stock for the demand instead of putting us through this annoying can/can't add things process.
I am unsure of my future with Julep right now. I do like their polish and colors and it's fun looking over the swatches and picking a box every month. But if it's like this every single month where it's so hard to get the polishes I actually want then I will probably cancel and just get their stuff on sale or eBay. Plus they started off on the wrong foot with me, since I thought I could skip when I wanted when I joined and then suddenly two weeks later I couldn't. It sucks knowing you HAVE TO take a box and lose any Jules you accumulated or just completely cancel your account.
End Rant.
