Quote: Originally Posted by Prtylitlesyko /img/forum/go_quote.gif
Quote: Originally Posted by soccerkidtlk /img/forum/go_quote.gif
Quote: Originally Posted by Prtylitlesyko /img/forum/go_quote.gif
They'll send you a new one if you contact them. When naked 2 came out a friend of mine had the same thing happen and they sent her a new one and told her to keep the other one as well
Nope they told me I had to return it and then when they were back in stock I would have to reorder it. Not my idea of a good solution so I guess I'm keeping it as is…
Well that's just kinda crappy. Although, when my friend had that snafu, it was when UD was UD and not L'Oreal's UD. I've found the customer service and even the quality to be much different than it used to be, case in point your popout pan. I didn't get the anarchy face case because the pans were all crooked and what not, even the latest iteration of the urban ammo palette has crooked pans, that was something I've never seen from UD till this point.
Anyway, looks like I'll be getting my Naked3 for free from Ulta. After my little racial profiling incident a few weeks ago they've been diligently following up with me and when the DM called me yesterday and assured my that the manager who followed me from row to row checking the shelves to make sure I hadn't stuffed anything in my bag had been fired so it was safe for me to go to the store again, I asked when the naked palette would be on store and she told me and said to call before I came so she could meet me and they'd hold the palette for me and it would be on them. So that's a plus anyway. I kinda feel bad that someone lost their job so close to the holidays though... Sorry that happened to you. I can understand you feeling bad about that person loosing their job hopefully that will teach them a lesson and they wont do what they did to you to someone else.
