Sindulge Discussion

[sleepykat]

Originally Posted by glamourdolleyes /img/forum/go_quote.gif

I find it hard to believe that it takes 10 days to pick out the 5 items we get in our box. I think after the consultation, they should go on over to their inventory desk, grab a few things, put it in a box and send. WHY does it take so long?

Possibilities: The warehouse and the offices are probably in different places. Plus, the notes probably have to be entered before the box order is completely generated. They probably send to the warehouse several orders at a time, or even a full day's worth, not as the consultation finishes. Chances are also that they are understaffed, since they just started and wouldn't know from the start how much they could afford for payroll.

I'm only thinking of where I work. When I did customer service, I could only go by the expected dates from the factory and if those changed, I had zero power over it. I also could not drive a forklift, use the UPS system, or any of the protocols it would take to ship from the warehouse, which is in another building. However, I would not give exact dates because I knew I couldn't guarantee them. If we have 1,000 orders at one time when we are expecting 800, it is not physically posssible for our staff to package all of them that day. We recently got a system that is better, but when I first started, the computer inventory was incapable of taking products out of inventory as they were packed, so inventory was only accurate at the end of the day.

 

[sleepykat]

We also have to input all of our orders into the computer, print out the pick list, packing list, get approved by management, counted and double counted by the warehouse, packed securely, wait for UPS to pick it up, etc. I'm sure that there are more expensive systems that are faster, but they probably don't have that kind of money. Sample Society and BeautyFix have been really fast for me, but they have Dermstore and Allure behind them for the big bucks.

 

[snllama]

Yeah I think they are doing a pretty darn good job with the shipping and what not. My only issue has been emails and slack customer service. Other than that whole ordeal with a fake order with two people's information,  I asked a question on twitter and was told they'd get me in contact with CS but they never did. Or just general bugs that should have been fixed before they went live.

Birchbox did it right by having a few months of their service open only to a few people so that they could work out the kinks. 

 

[NicoleRoyer]

On my account under Account Status it says "Sent to Warehouse", so I am going to assume that it is correct that the offices and warehouse are in different locations.
 

Originally Posted by sleepykat /img/forum/go_quote.gif

Possibilities: The warehouse and the offices are probably in different places. Plus, the notes probably have to be entered before the box order is completely generated. They probably send to the warehouse several orders at a time, or even a full day's worth, not as the consultation finishes. Chances are also that they are understaffed, since they just started and wouldn't know from the start how much they could afford for payroll.

I'm only thinking of where I work. When I did customer service, I could only go by the expected dates from the factory and if those changed, I had zero power over it. I also could not drive a forklift, use the UPS system, or any of the protocols it would take to ship from the warehouse, which is in another building. However, I would not give exact dates because I knew I couldn't guarantee them. If we have 1,000 orders at one time when we are expecting 800, it is not physically posssible for our staff to package all of them that day. We recently got a system that is better, but when I first started, the computer inventory was incapable of taking products out of inventory as they were packed, so inventory was only accurate at the end of the day.
 

 

[HelloLeilani]

Mine still says "processing".

 

[amberlamps]

Mine also says processing, still.

I had a dream last night that it came and it was all Dr. Bronner stuff. If that happens, I would be totally cool with it.

 

[eclipsechick08]

I just had my second consult with Ami, man I love her! She said she would look into some blush, hair masks/serums, a body scrub with some good grit, and something for my splitting/thin/weak nails. My first box was awesome for me and I really can't wait for my next one. If she keeps up this awesomeness then I may just stay a paying subscriber and cancel TLB.

 

[nelliebelle1197]

I missed this- what did they do?

Originally Posted by calexxia /img/forum/go_quote.gif

I'm starting to think I'm GLAD that they fired me as a customer!

 

[Bflopolska]

Maybe I got Dana late in the day and she was tired by this time, I don't know. Not only was she not pushy, but she wasn't acting like she had a great deal of enthusiasm either. She asked about my hair type and told me to mix my too-dark Youngblood powder with another loose powder to get a lighter shade (wouldn't have bothered asking at all if someone had listened to me in the first place!) and that she would see about a deep conditioner. I mentioned that I was interested in makeup and sun protection, so let's see where this goes. I'm holding on to my rule that if the May shipment (my first full-price one) sucks, they're gone.

 

[glamourdolleyes]

Maybe I got Dana late in the day and she was tired by this time, I don't know. Not only was she not pushy, but she wasn't acting like she had a great deal of enthusiasm either. She asked about my hair type and told me to mix my too-dark Youngblood powder with another loose powder to get a lighter shade (wouldn't have bothered asking at all if someone had listened to me in the first place!) and that she would see about a deep conditioner. I mentioned that I was interested in makeup and sun protection, so let's see where this goes. I'm holding on to my rule that if the May shipment (my first full-price one) sucks, they're gone.

So if you already have a powder that matches you WHY would you mix it with another? That doesn't make sense. My conversation with her before the pushing was really forced.

 

[calexxia]

Originally Posted by Angie Tacker /img/forum/go_quote.gif


I missed this- what did they do?

Charged my card, never contacted me about setting up a consult, nor could I do it via the website, didn't respond to emails and when I finally said, "Hey, I'm about to cancel because of the CS", instead of stepping up and fixing the problem, they immediately cancelled me and refunded my charge.

 

[FireNRice]

I just had my consult with Ami and it seemed really forced today.  I had her last time and she was amazing but today she just didn't seem to be very responsive.  =/

 

[eclipsechick08]

I just had my consult with Ami and it seemed really forced today.  I had her last time and she was amazing but today she just didn't seem to be very responsive.  =/

That's a bummer /emoticons/[email protected] 2x" width="20" height="20" /> Maybe something was distracting her? She seemed pretty responsive with me earlier.

 

[Caryatid]

Yeah, my consult with Ami was kind of forced and unresponsive, too. And still no shipping notice; they've had almost a week already. Unless I'm getting OPI in this box, I think I'm done.

 

[Souly]

Ami was a witch the last time I consulted w/ her. She was fine the 1st time. She got witchy after I told her I didn't like my first box at all & that I didn't want any repeats or primer. She defensively told me she can only send out what they have in stock. That's fine but don't represent yourself as a company that caters to your needs if they only cater to the needs of who they selectively choose.

 

[sleepykat]

Originally Posted by Caryatid /img/forum/go_quote.gif

Yeah, my consult with Ami was kind of forced and unresponsive, too. And still no shipping notice; they've had almost a week already. Unless I'm getting OPI in this box, I think I'm done.

I have read that sometimes they don't send shipping confirmation at all, which is not the best way to start out with your customers. But if they quoted expected time is 10~14 days, that's probably business days, not including weekends, at least not Sundays. The furthest, from East Coast to West Coast or vice versa, is usually 5 business days. So if they send shipping confirmation, it probably wouldn't be until 8 or 9 business days at the earliest.

 

[Playedinloops]

Originally Posted by Caryatid /img/forum/go_quote.gif

Yeah, my consult with Ami was kind of forced and unresponsive, too. And still no shipping notice; they've had almost a week already. Unless I'm getting OPI in this box, I think I'm done.

They've had more than two weeks for me and I haven't had a shipping notice yet, so dont' expect one soon. 

 

[ABC Beauty]

call 1855 sindulge I can't get any one to answer the phone....but want to know when the heck I will be getting my package, very unhappy so far with this company and I haven't even gotten my box or shipping comformation, ugh BB is so much better than this crap...oops sorry for the rant but I hope the number helps

 

[amberlamps]

This thread makes me impatient for my box.

 

[Caryatid]

Ditto 100%, though I had Christina the first time. I had the same experience with Ami, though she was more curt than witchy, if that makes any sense...

Originally Posted by Souly /img/forum/go_quote.gif

Ami was a witch the last time I consulted w/ her. She was fine the 1st time. She got witchy after I told her I didn't like my first box at all & that I didn't want any repeats or primer. She defensively told me she can only send out what they have in stock. That's fine but don't represent yourself as a company that caters to your needs if they only cater to the needs of who they selectively choose.