Sindulge Discussion

[snllama]

Originally Posted by sleepykat /img/forum/go_quote.gif

I have read that sometimes they don't send shipping confirmation at all, which is not the best way to start out with your customers. But if they quoted expected time is 10~14 days, that's probably business days, not including weekends, at least not Sundays. The furthest, from East Coast to West Coast or vice versa, is usually 5 business days. So if they send shipping confirmation, it probably wouldn't be until 8 or 9 business days at the earliest.

I asked Dana about shipping and she said that this month all members will be receiving the automated generated tracking numbers. And that it could take up to two weeks for the box to ship out. 

I think everyone needs to be a little more patient. Yeah, it was a major mistake not testing out their service for longer before they went live. But, they gave you a month free! I bet that hit them hard. While I had my consult Dana was taking notes, but she had appts before and after me. At the end of the day she must have to enter all the notes before the selection can be made. So who knows if that takes a full days work, I could see it would. 

I'll be patient if they deliver a box with items that I can use. Last month I received only one dud. And many of the items I really have enjoyed. I know not everyone had the same experience, but it means they are on the right path. Im excited to see what I get. 

 

[HelloLeilani]

Originally Posted by snllama /img/forum/go_quote.gif



I asked Dana about shipping and she said that this month all members will be receiving the automated generated tracking numbers. And that it could take up to two weeks for the box to ship out. 

I think everyone needs to be a little more patient. Yeah, it was a major mistake not testing out their service for longer before they went live. But, they gave you a month free! I bet that hit them hard. While I had my consult Dana was taking notes, but she had appts before and after me. At the end of the day she must have to enter all the notes before the selection can be made. So who knows if that takes a full days work, I could see it would. 

I'll be patient if they deliver a box with items that I can use. Last month I received only one dud. And many of the items I really have enjoyed. I know not everyone had the same experience, but it means they are on the right path. Im excited to see what I get. 

I fully agree with you. In the end as long as I'm getting a box once a month, and it's a box I generally love, I'm good. I adored my last one. I'll likely stay after the free box if it stays good. 

I was looking at how long I waited last month (from consult to shipping) and it just *seemed* longer than it actually was. 

 

[Fluttershy]

I had my consult with Christina today, and it went great - considering I was on my phone while getting my car oil changed at Midas.  Right when I pulled up the chat on my phone (thank goodness there was wifi in Midas!!) and started talking to her, the mechanic called me out to the garage to explain what was wrong on my car - lol..so I was unresponsive for about ~6 minutes, but luckily she didn't get mad and was still on the other end when I was able to get back to the chat.  I basically told her that I'm not that picky but I wanted to focus on eye makeup such as eyeshadows and eyeliners, and she said that they have a lot of colored eye pencils in inventory and she would definitely include some in my order.  I also wanted to relay the fact to her that I have so much skincare so she said she would *try* to make my box focused more on makeup.  She also wanted to give me the Youngblood primer if they still have it in stock (did not get it in my first box), which I have no problem with that because I heard a lot of people do like it.  She said the YB primer is like her absolute favorite primer. . . and to end on a good note, I told her I really enjoy Sindulge (it can't hurt to try to flatter them - maybe that will get me a better box?  ehh I doubt it! LOL) which is partially true since I did really like my first box (I got a $36 full size Stila primer that I LOVE!) but I really do think they need to improve on their customer service, technical aspects, and making the boxes people get more equal in value.

 

[sleepykat]

Originally Posted by snllama /img/forum/go_quote.gif



I asked Dana about shipping and she said that this month all members will be receiving the automated generated tracking numbers. And that it could take up to two weeks for the box to ship out. 

I think everyone needs to be a little more patient. Yeah, it was a major mistake not testing out their service for longer before they went live. But, they gave you a month free! I bet that hit them hard. While I had my consult Dana was taking notes, but she had appts before and after me. At the end of the day she must have to enter all the notes before the selection can be made. So who knows if that takes a full days work, I could see it would. 

I'll be patient if they deliver a box with items that I can use. Last month I received only one dud. And many of the items I really have enjoyed. I know not everyone had the same experience, but it means they are on the right path. Im excited to see what I get. 

Exactly!

 

[geniabeme]

So after I emailed them to cancel my subscription (after this last 1 cent box because of the whole them sending my mailing address ordeal) I go to log in .. and I can't. I thought maybe I forgot my password.. I entered my email in "forget password".. my email is not found. They charged me my 1 cent but I apparently don't have an account now...

 

[nelliebelle1197]

I wonder if they had to cancel your account because of the snafu. Did they offer any sort of freebies for the mistake?

Originally Posted by geniabeme /img/forum/go_quote.gif

So after I emailed them to cancel my subscription (after this last 1 cent box because of the whole them sending my mailing address ordeal) I go to log in .. and I can't. I thought maybe I forgot my password.. I entered my email in "forget password".. my email is not found. They charged me my 1 cent but I apparently don't have an account now...

 

[Bflopolska]

Maybe I got Dana late in the day and she was tired by this time, I don't know. Not only was she not pushy, but she wasn't acting like she had a great deal of enthusiasm either. She asked about my hair type and told me to mix my too-dark Youngblood powder with another loose powder to get a lighter shade (wouldn't have bothered asking at all if someone had listened to me in the first place!) and that she would see about a deep conditioner. I mentioned that I was interested in makeup and sun protection, so let's see where this goes. I'm holding on to my rule that if the May shipment (my first full-price one) sucks, they're gone.

So if you already have a powder that matches you WHY would you mix it with another? That doesn't make sense. My conversation with her before the pushing was really forced.

Good way of putting it, forced. Dana reminded me of how some of the customer service people in my old job got after burnout. Going through the motions, kind of stilted--forced. I admit I kind of want to slap her for that comment about the powder. I was very direct in the first consult about pointing out that I'm a light-skinned Caucasian, because Ami was dancing around asking if I were actually Asian. (for the record, my Indian husband's name is easier for most people to spell and pronounce, which is why I decided to use it!) So maybe I'm being a little pissy about this, being a penny box, but I'm a little miffed because I feel like this consult thing is a gimmick and that no one took my comments into consideration. It's the second month and already I feel like they're just going through the motions. Right now they have maybe three consultants, four at the most? What happens when their customer base starts growing--assuming it does?

 

[geniabeme]

Nope! I just want my last box to be shipped so I can be done. I hope they don''t continue to charge my card!
 

Originally Posted by Angie Tacker /img/forum/go_quote.gif

I wonder if they had to cancel your account because of the snafu. Did they offer any sort of freebies for the mistake?

 

[xlinds15x]

On the fence with this company. I got my $0.01 box and it was slightly underwhelming. 

I got :

• LA Fresh Makeup Remover Wipes - Pack of 24
• Befine Night Cream (received this in my BB over the summer)
• POP Face Primer - One time use packet
• YoungBlood Hi-Def Powder - 0.02oz (ITTY BITTY)
• Pixi Eye Bright Primer
• Verabella- Bella Rose Cream - Confused on this as well, the little card says it reduces pore size up to 50%, is this a face cream?

I'm happy with the remover wipes, especially since I'm going away this weekend, and the night cream (because i love it, although I've seen it at Ulta, full size on clearance for $10). I'm not disappointed, but not ecstatic about it either. 

I'm going to tell them I'd like an all makeup box next time and see what I get. 

 

[Playedinloops]

Originally Posted by xlinds15x /img/forum/go_quote.gif

On the fence with this company. I got my $0.01 box and it was slightly underwhelming. 

I got :

• LA Fresh Makeup Remover Wipes - Pack of 24
• Befine Night Cream (received this in my BB over the summer)
• POP Face Primer - One time use packet
• YoungBlood Hi-Def Powder - 0.02oz (ITTY BITTY)
• Pixi Eye Bright Primer
• Verabella- Bella Rose Cream - Confused on this as well, the little card says it reduces pore size up to 50%, is this a face cream?

I'm happy with the remover wipes, especially since I'm going away this weekend, and the night cream (because i love it, although I've seen it at Ulta, full size on clearance for $10). I'm not disappointed, but not ecstatic about it either. 

I'm going to tell them I'd like an all makeup box next time and see what I get. 

When was your consultation?

 

[yousoldtheworld]

Yeah, the Bella Rosa cream is a face cream...it's pretty lightweight, though at first I assumed it was heavy.  I actually ended up liking it after I gave it to my mom and considered stealing it back, LOL. I got that Pixi primer, too, and mine was nearly empty, only got two uses out of it. /emoticons/[email protected] 2x" width="20" height="20" />

Originally Posted by xlinds15x /img/forum/go_quote.gif

On the fence with this company. I got my $0.01 box and it was slightly underwhelming. 

I got :

• LA Fresh Makeup Remover Wipes - Pack of 24
• Befine Night Cream (received this in my BB over the summer)
• POP Face Primer - One time use packet
• YoungBlood Hi-Def Powder - 0.02oz (ITTY BITTY)
• Pixi Eye Bright Primer
• Verabella- Bella Rose Cream - Confused on this as well, the little card says it reduces pore size up to 50%, is this a face cream?

I'm happy with the remover wipes, especially since I'm going away this weekend, and the night cream (because i love it, although I've seen it at Ulta, full size on clearance for $10). I'm not disappointed, but not ecstatic about it either. 

I'm going to tell them I'd like an all makeup box next time and see what I get. 

 

[livelifeeasy]

I should be receiving my second box soon, and I still haven't received my first. Jaivin told me if it wasn't here today, he'd have it sent out again (for the third time). I've had more than enough waiting. Unsubscribed.

 

[amberlamps]

@livelifeeasy, that's terrible!

Does Sindulge send out confirmation numbers?

Jaivin e-mailed me and said it'd ship this week, but I haven't received anything. They're based in SoCal so it shouldn't take very long to get to me. I've ordered stuff from China that took less time than this is.

I feel like their CS sucks. Maybe it's because they're new though.

 

[nelliebelle1197]

Well, that's a big f-u, right?
 

Originally Posted by calexxia /img/forum/go_quote.gif

Charged my card, never contacted me about setting up a consult, nor could I do it via the website, didn't respond to emails and when I finally said, "Hey, I'm about to cancel because of the CS", instead of stepping up and fixing the problem, they immediately cancelled me and refunded my charge.

 

[livelifeeasy]

@livelifeeasy, that's terrible! Does Sindulge send out confirmation numbers?

They do, but the last number I got didn't work.

 

[yousoldtheworld]

I didn't get a confirmation number last month, and I haven't gotten one so far this month.

 

[calexxia]

Originally Posted by Angie Tacker /img/forum/go_quote.gif

Well, that's a big f-u, right?

THus why I said "they fired me as a customer"

 

[ABC Beauty]

I had my consult on the 20th of March and still have not info on when they will be sending out my box, I called on Tues the 3rd of this month and they send mine was ready to be shipped out the next day and I still have yet to hear any thing....not sure what to think but I guess I will wait a few days.

 

[makeupgooroo8]

i still have not been contacted about a consultation for my second box. i emailed them and have not heard back.

 

[yousoldtheworld]

When you log in, do you have a button that says something like "schedule your consultation" or something?

Originally Posted by makeupgooroo8 /img/forum/go_quote.gif

i still have not been contacted about a consultation for my second box. i emailed them and have not heard back.