Sindulge Discussion

[livelifeeasy]

Originally Posted by NicoleRoyer /img/forum/go_quote.gif

Just as I am thinking Sindulge might redeem themselves I got an email that my consultation was canceled, but it didn't give a reason why. I just rescheduled it, so we will see if this one get's canceled too. Why oh why did I re-open this can of worms???

I joined on 2/27 and I'm still waiting to receive my FIRST box. My patience with them is weaning.

 

[yousoldtheworld]

I got the email about my 2nd box being "billed" (it said $12.00, but they only charged me the 1 cent).  I am going to skip bothering with the consult this time, though...it was too much of a headache to get scheduled last time, and they didn't listen to what I said anyway.  

 

[Caryatid]

Here's a "weird" for you: A couple of people got OPI, Stila, and I think an Urban Decay (?) product in their boxes, but these are not brands listed on their website. If I were a site that was sending out OPI, I would scream that to the world. Now, I'm not saying that there's anything not legit about the company in this respect, but it does sort of go with the hypothesis that they just went and bought some of the products at Sephora that were in the earlier-sent boxes...

 

[snllama]

I think it is so odd is that their website has over 1000 products for sale. It seems like the most random assortment too. I dont know if anybody has ever even thought of buying, but I dont know Im still so cautious with this one. 

Im not sure I would keep my sub even though I liked my first box. Too much headache, and the company seems way too flaky and all over the place. 

 

[javagirl87]

I keep wondering why I keep giving them chances! My consultation is tonight with Dana, if something goes wrong I'll probably just cancel. Given that I'm not going to use anything in the box I got (they didn't listen to me at all) it doesn't really seem like the next box will be anything worth sticking around for, especially if it's just stressful waiting to see when we'll even get it haha. Another free box would be nice, but not if there's nothing in it I can use

Originally Posted by Playedinloops /img/forum/go_quote.gif



llol, I keep thinking of how many chances I've given them...glad I'm not the only one has given them several chances.

 

[snllama]

mine is tonight too. So lets hope she doesnt cancel on us.

 

[ladygrey]

I emailed Jaivin to see when my box would ship, and he just said "sometime this week". It seems like they're still just trying to get everything together, so even if I'm blown away by this box (if I even actually get it) I'm going to be cancelling this Friday since I don't want to risk a charge showing up, plus I don't need more junk. They have such potential! If they got their customer service and shipping issues sorted out, stopped shoving products on people that may or may not want them, and actually put those consultations to use, they could be really awesome.

 

[glamourdolleyes]

I find it hard to believe that it takes 10 days to pick out the 5 items we get in our box. I think after the consultation, they should go on over to their inventory desk, grab a few things, put it in a box and send. WHY does it take so long?

 

[Playedinloops]

Originally Posted by glamourdolleyes /img/forum/go_quote.gif

I find it hard to believe that it takes 10 days to pick out the 5 items we get in our box. I think after the consultation, they should go on over to their inventory desk, grab a few things, put it in a box and send. WHY does it take so long?

I assume their office is in a different location than their warehouse but it still shouldn't take this long. 

 

[HelloLeilani]

Originally Posted by glamourdolleyes /img/forum/go_quote.gif

I find it hard to believe that it takes 10 days to pick out the 5 items we get in our box. I think after the consultation, they should go on over to their inventory desk, grab a few things, put it in a box and send. WHY does it take so long?

THIS is my issue with them. I haven't had a problem with them yet, but this is something I ponder all of the time. I don't understand it either.

 

[ageofanxiety]

I just had my 2nd consultation, this time it was with Ami. She was great and really listened to what I said. It also seemed like she knew what I had received in my first box and referenced that. She also offered some advice with things I asked about. I would definitely suggest trying to get her for your consultations. She made it very quick and painless. haha

 

[Ampym]

Just had my second consult with Dana and she was not pushy. I got to the point and told her my last box sucked and told her why. I then asked for SPRING makeup and of course she said she would try her best. I also told her I had enough primer and skin care to last a lifetime. Hope it goes well. If I can use 3 out of six items then I am happy.

 

[javagirl87]

I logged in 2 min early and Dana was already there waiting. She was really nice about everything and didn't push anything on me. She went through every product area (makeup/colors, body products, hair products etc.) I basically told her i'll be happy with anything that's NOT facial skincare. So hopefully that's pretty easy to follow...and I gave her tons of options to choose from (since I like mostly everything).

Let's hope they can find SOMETHING I like this time! 

I also asked how long the boxes would take to ship because I was upset that I didn't get the last one for an entire month. She said it will take up to 2 business weeks. At least she's (hopefully) being honest about the shipping time.

 

[Playedinloops]

Originally Posted by javagirl87 /img/forum/go_quote.gif

I logged in 2 min early and Dana was already there waiting. She was really nice about everything and didn't push anything on me. She went through every product area (makeup/colors, body products, hair products etc.) I basically told her i'll be happy with anything that's NOT facial skincare. So hopefully that's pretty easy to follow...and I gave her tons of options to choose from (since I like mostly everything).

Let's hope they can find SOMETHING I like this time! 

I also asked how long the boxes would take to ship because I was upset that I didn't get the last one for an entire month. She said it will take up to 2 business weeks. At least she's (hopefully) being honest about the shipping time.

If she is I'm wondering where my box is lol. 

 

[snllama]

Im 8mins away and it says that Dana is offline. Gah. Let's hope she finds her way back...

 

[glamourdolleyes]

Well I am glad shes not being pushy. I kind of felt bad sending in the email I did about her but it makes me feel better that none of you are getting primer drilled down your throat haha

 

[snllama]

Once I realized text chat was not going to work I scrambled to get at least a little foundation on (I currently look like a hobo, oh grad school) and video chat went up and she came into my chat seconds later.

Dana was really nice and asked me what I liked about my first box. I told her the Bella Rosa Cream and she was so happy to hear that I loved it since she used to work for the company and she brought them on board. I told her how much I loved both of the Youngblood products and how where I live it is very humid so my skin is always shiny by the end of the day.

Then we talked about mineral makeup and foundations and how they are good for people with my skin type since they have natural anti-inflammatories and what not. And we talked about how mineral makeup has natural SPF. She said they are brining on board some mineral makeup lines that she is really excited about and that she was wearing that day.

We talked about how to apply mineral makeup and how she best recommended using a kabuki brush. 

We also talked about how I am interested in trying blushes and corals. And that I love nail polish and dont think I have found a perfect base or top coat, and since I work in retail my nails are always beat. We also talked about how my eye shape and coloring look great with bronzes, browns, and plum purples. 

So we talked about a lot. I actually think I liked the video chat better, even though she probably thought I was a mess. I got to talk about a lot more with Dana, about what I loved about my last box and what I was interested in and even some tips and tricks for makeup application.

In short, success! 

 

[Fluttershy]

Wow, this company is really frustratingly bad!  I haven't checked my debit card yet, but on the website it says they processed an order for me, and it's $12.  I thought we were to get another free month?!

Order # Date Ship To Order Total
Status   100000602 3/29/12
Gina $12.00
Processing
View Order
Does anyone else's account say this, and if so, did you actually get charged the $12 or does your bank statement show just a cent?
Also, I am so confused with the consultation appointment times...Well first off, I only received a choice of one day which is tomorrow, and only one time (at 2PM) I am just wondering if the 2 PM is EST or Pacific?  The drop down menu originally said EST at 2pm, but then when I went to the confirmation window it said 2 PM Los Angeles time....eeee ... so I really have no idea which one it is!!  I might try to log in at 2PM tomorrow and then if I cant, try again at 5PM because I actually have a day off.  I will be absolutely livid though if I miss the appt.  I missed my first consultation because no one was online at the appropriate time but was able to do an email one with them, but it took them almost 2 weeks to respond with the consultation email!!!  I really hope I don't miss the consultation because I have a feeling I won't be seeing a box until the very end of April if this happens....

This company is a huge hassle, and I don't think I will be continuing with them after this month.

 

[calexxia]

I'm starting to think I'm GLAD that they fired me as a customer!

 

[snllama]

My bank account said a penny. Doesn't your credit card show the amount?

And my appt was in eastern time since I switched to eastern time while I was setting up my appt. And I even got a reminder email 15 minutes prior to the appt to remind me.