Sindulge Discussion

[Souly]

I have the YB mineral primer and the full size la fresh makeup wipes. Yours if you want it, just pm me your addy

 

Originally Posted by javagirl87 /img/forum/go_quote.gif

Well I finally got my box...I guess my mailman came at 9pm instead of the 9am it said it was initially delivered? Oh well, either way I can't believe I got this a month after my consultation.  This is what I got - P.S. I told them I wanted makeup and anything for stretch marks

I EVEN SAID I WANTED THE YB PRIMER, WHICH I DID NOT GET.

1. Bella Rose Skin Creme

2. La Fresh Travel Wipes = ONE anti bacterial wipe, and ONE Hydrating Lotion wipe.

3. Youngblood Eye Impact

4. Youngblood  hi-def powder

5. Benefit's The Porefessional (.25oz)

I guess I did get a Benefit sample...but I literally got nothing I asked for, they were giving out those YB primers left right and center and I actually wanted one...

 

[HelloLeilani]

Having my consultation now. Ami is the best! Second time having a consultation with her and so far, so good. 

She's going to check for blushes and lip products for me. But she knows I'm open to different stuff. Would loveees a deep conditioner for my hair, a polish again, any sort of body scrub. Guess we'll see. 

I loveloveloooved my box last month. I use everything!

 

[HelloLeilani]

Originally Posted by livelifeeasy /img/forum/go_quote.gif



I emailed her about it. It was because she had me down for the incorrect time. When I scheduled my consultation, I choose central time from the dropdown menu, and it registered as pst. She emailed tech about it. I haven't actually had my consult yet because she would rather I receive my first box before we do it. I haven't received it because it was sent to my billing address instead of my shipping address. I was told I was being shipped another one, but I haven't gotten it yet, and I haven't been able to track my package on USPS so she was checking into that for me also. If I can say one good thing about Sindulge it would definitely be Ami. She's very friendly and helpful.

I have nothing but good things to say about her! She has always been helpful, friendly, and kind. I also have nothing bad to say about Jaivin. He has always helped me out and answered my questions quickly.

Oh and at the end of my consultation, Ami said my package would ship in 10-12 days, and that I would get a shipping notification via email. 

 

[snllama]

I have my next appt with Dana, the pushy one. So hopefully it goes okay. When I tried scheduling my consult it would only give me the option of a single day. I had emailed them telling me that day didnt work for me, no reply back. So thank god I got the day off so I could have my consult Tuesday.

 

[glamourdolleyes]

I got an email from Christina today about the pushy Dana, this might put your mind at ease /emoticons/[email protected] 2x" width="20" height="20" />

I hear you and have addressed the issue directly with Dana, even walking through the transcript with her to point out how she can improve on her conversation with members. Thank you for addressing it because it will only continue to improve the quality of our live consultations and how my team is responding to members in the chat.
 

Originally Posted by snllama /img/forum/go_quote.gif

I have my next appt with Dana, the pushy one. So hopefully it goes okay. When I tried scheduling my consult it would only give me the option of a single day. I had emailed them telling me that day didnt work for me, no reply back. So thank god I got the day off so I could have my consult Tuesday.

 

[oOliveColored]

So even after I request that my membership be canceled, and receiving NOTHING so far, sindulge charged me .01 on my bank account this morning.

What a great f'king company.

 

[snllama]

im canceling the minute my 2nd ships.They will not get another cent from me. 

 

[oOliveColored]

I don't care if I'm missing out on a box filled with gold, this company is not worth dealing with.

 

[calexxia]

Originally Posted by oOliveColored /img/forum/go_quote.gif

I don't care if I'm missing out on a box filled with gold, this company is not worth dealing with.

Yep. 

 

[Marshie]

I sent a very detailed email regarding how the consultation was worthless and a waste of my time and Dana's time and how what we talked about had absolutely NOTHING to do with what I got. It was in a professional tone and to the point. The response I got was laughable and obviously an auto-response. >_>

[SIZE=11pt]Hi Marcia,[/SIZE]

Thank you for contacting us.  I appreciate your comments below and we are working hard to provide a better experience for all of our members.  I trust that we will provide an improvement to your next samples bag and hope that you do continue your subscription with us. 

[SIZE=11pt] Regards,[/SIZE]

[SIZE=11pt] Jaivin Karnani[/SIZE]

 

[oOliveColored]

Whoever it is that runs Sindulge just called me about the email I sent. I cut the conversation short and just told them I had blocked them from my charging my bank account and goodbye.

I work for a media company. We do billing/shipping databases, emails, websites, basically everything a client needs to start an online business, or maintain a current one, etc.

I've never even heard of anyone getting sent someone else's billing or shipping info. Never. It boggles my mind how slip up like that could even happen in the first place.

My guess is that they're just not paying anyone to maintain security on their site. They're cheap with your credit card information, which also means that anyone could easily steal your credit card information.

Trust me, as someone who works with internet and database issues 8 hours a day 5 days a week, this company is bad news.

 

[glamourdolleyes]

This is sad and so disheartening because they had the potential to be one of the top monthly services if they were legit customizing your package to you!!

 

[oOliveColored]

Originally Posted by oOliveColored /img/forum/go_quote.gif


I've never even heard of anyone getting sent someone else's billing or shipping info. Never. It boggles my mind how slip up like that could even happen in the first place.

Let me clarify that a little bit, databases have to be tested before any legitimate company will accept them. They go through a lot of testing and many revisions before they can be secure. A good company will have their database tested again and again long before they launch it and use it with customers.

Sindulge put their database out there before it was secure, collected your credit card info, then decided to fix security bugs as they came along. Probably because it's cheaper and faster.

 

[javagirl87]

Phew, I hope it does get better because I have my consultation with her too! I think i'm going to give up on makeup this time (since I didn't get any...and I bet they run out fast) and just ask for hair products this time.
 

Originally Posted by glamourdolleyes /img/forum/go_quote.gif

I got an email from Christina today about the pushy Dana, this might put your mind at ease /emoticons/[email protected] 2x" width="20" height="20" />

I hear you and have addressed the issue directly with Dana, even walking through the transcript with her to point out how she can improve on her conversation with members. Thank you for addressing it because it will only continue to improve the quality of our live consultations and how my team is responding to members in the chat.
 

 

[snllama]

Originally Posted by oOliveColored /img/forum/go_quote.gif



Let me clarify that a little bit, databases have to be tested before any legitimate company will accept them. They go through a lot of testing and many revisions before they can be secure. A good company will have their database tested again and again long before they launch it and use it with customers.

Sindulge put their database out there before it was secure, collected your credit card info, then decided to fix security bugs as they came along. Probably because it's cheaper and faster.

Yeah I used my one credit card that has psychotic theft protection. They cancelled my first card number just because they were alerted that another user had their info stolen while using a website I purchased from in the past. But this just shows another example of why not to use a debit card to make purchases online.

 

[HelloLeilani]

Originally Posted by snllama /img/forum/go_quote.gif



Yeah I used my one credit card that has psychotic theft protection. They cancelled my first card number just because they were alerted that another user had their info stolen while using a website I purchased from in the past. But this just shows another example of why not to use a debit card to make purchases online.

I used my credit card with awesome theft protection too! I think I'm going to put the rest of my beauty subs on this particular card. It's a good idea in the long run. I have most of my others on another card, I'm sure they have okay theft protection (never had to use it with that one) but might as well put them all on the best one. Your post reminded me. Thanks. 

 

[javagirl87]

For those of you that have canceled, is it pretty easy? Did you have any issues with it?

 

[yousoldtheworld]

I don't have/use a credit card, but I used a prepaid debit card that literally has 50 cents left on it for this sub, so I'm not too worried about them overcharging me. hey s

java, when I cancelled previously it went pretty smoothly, HOWEVER I don't think they completely canceled, as when I signed up again, and I emailed them wondering why my box was taking so long, they said there was confusion because there were multiple accounts and they cleared them out manually.  They had been made inactive, but still existed...so, like with some others (myGlam), it is simple enough to cancel, but make sure you email them and request that they completely erase the account, too.

 

[Pancua]

Originally Posted by javagirl87 /img/forum/go_quote.gif

For those of you that have canceled, is it pretty easy? Did you have any issues with it?

Not so far, they canceled mine pretty quickly.

 

[ladygrey]

I haven't even had my first box ship, but I'm considering cancelling anyway. Not really liking what I'm seeing.