Sindulge Discussion

[Playedinloops]

Originally Posted by eclipsechick08 /img/forum/go_quote.gif

Fixed. Sorry, just thought it might help find out of it was the one here or not.

Oh you dont' have to apologize, I just didn't figure they would want that spread to any one else. /emoticons/[email protected] 2x" width="20" height="20" /> 

 

[javagirl87]

I give up on this company. I got an e-mail saying my Sindulge package was delivered at my place today...and nothing. So now the USPS filed a missing package report. Perfect.

 

[oOliveColored]

I got the same email and immediately called my bank to put a stop from sindulge on any debit transactions. I'm contacting the BB and demanding they remove all my account information from the site.

 

[geniabeme]

OMG!! Thanks Sarah for emailing me!! WTF!! I'm glad this company is sending out my address to who knows how many people now! How can a company get that mixed up? I mean its who evers billing but then MY shipping address?? That makes no sense!! I am contacting them now.. I've never heard of anything like this happening before.. EVER.

 

[amberlamps]

That's rotten! I didn't get your address though, if it's any consolation. Not yet anyway. I e-mailed the girl who is supposed to be my consultant and asked her to make sure that doesn't happen to me, and Jaivin e-mailed me back saying it was a glitch and won't happen to me (or anyone else). I'd freak out majorly if it did.

I hope they make it right to you geniabeme.

 

[geniabeme]

I was told 18 people received that email with my info. It still makes me uneasy but at least I know some of them were sent to people here. Who knows who the other people are though! I requested them to cancel my subscription after the penny box and told them that they have lots of problems on their side. Ugh, why can't all subs be like Birchbox and Beauty Army (even though they had grand opening problems.. they have been running fine since)? 

 

[sweetiegirlll]

Wow, that's crazy!  It's a good thing that people here saw it and knew it was you to give you a heads up because then maybe you wouldn't have even found out, I doubt Sindulge would have brought it to your attention, sheesh.  I assumed that they would give you a major apology and offer something in compensation, that's a pretty big problem!  Maybe you'll have waves of boxes sent to your house of other peoples' "hand picked from consultations" items?  They better not charge people for what they're not getting, it stinks to have to be so diligent and wary checking our card statements constantly without trusting a company to do what they said they would do, charge us properly.  And you didn't ask for them to give out your info, obviously, so if you get a bunch of boxes, it would just be the cherry on the cake if they asked you to send back items, but I wouldn't be surprised.  I'd love it if they'd surprise us with some good customer service and responses.  Sorry you have to go through this.  What a hassle.  Word of mouth for them has not been so great lately.  That's too bad.
 

Originally Posted by geniabeme /img/forum/go_quote.gif

I was told 18 people received that email with my info. It still makes me uneasy but at least I know some of them were sent to people here. Who knows who the other people are though! I requested them to cancel my subscription after the penny box and told them that they have lots of problems on their side. Ugh, why can't all subs be like Birchbox and Beauty Army (even though they had grand opening problems.. they have been running fine since)? 

 

[oOliveColored]

It's statistically impossible that if only 18 people got your email at least half (?) of them are on this board.

This is a bad, bad company. I got an email that they canceled my subscription, but they sent to a different email address! I had another account that had been canceled earlier, and since they had the same billing address, they used the emails interchangeably.

It's was also really telling to learn that nearly two weeks after my consultation, they could just cancel the order, because nothing had been shipped!
 

Originally Posted by geniabeme /img/forum/go_quote.gif

I was told 18 people received that email with my info. It still makes me uneasy but at least I know some of them were sent to people here. Who knows who the other people are though! I requested them to cancel my subscription after the penny box and told them that they have lots of problems on their side. Ugh, why can't all subs be like Birchbox and Beauty Army (even though they had grand opening problems.. they have been running fine since)? 

 

[zadidoll]

Wait, wait, wait...

Sindulge did WHAT?

1. Took someone's credit card to bill someone else?

2. Sent out personal information on one customer and sent to how many people?

I'm sorry but while it may not have been intentional it still is a security risk and a matter of privacy. Glad I decided to stay away from this company as well.

 

[motherofall6]

i just canceled my sindulge i dont care about the free box this month, im done with this crazy place...anyhow i just got into myglam today and still on the wait list for birchbox

 

[NicoleRoyer]

I was supposed to get the free box this month as well but I just went ahead and canceled... I don't want to deal with them anymore.

Originally Posted by motherofall6 /img/forum/go_quote.gif

i just canceled my sindulge i dont care about the free box this month, im done with this crazy place...anyhow i just got into myglam today and still on the wait list for birchbox

 

[steph28]

I just got an e-mail from Jaivin telling me that $12 charge was a mistake and it suppose to be one cent.. Honestly, I feel like canceling right now.. And my consultation is tomorrow lol

 

[javagirl87]

Well I finally got my box...I guess my mailman came at 9pm instead of the 9am it said it was initially delivered? Oh well, either way I can't believe I got this a month after my consultation.  This is what I got - P.S. I told them I wanted makeup and anything for stretch marks

I EVEN SAID I WANTED THE YB PRIMER, WHICH I DID NOT GET.

1. Bella Rose Skin Creme

2. La Fresh Travel Wipes = ONE anti bacterial wipe, and ONE Hydrating Lotion wipe.

3. Youngblood Eye Impact

4. Youngblood  hi-def powder

5. Benefit's The Porefessional (.25oz)

I guess I did get a Benefit sample...but I literally got nothing I asked for, they were giving out those YB primers left right and center and I actually wanted one...

 

[Wida]

I signed up 3 weeks ago, had my consult 10 days ago, and nothing since.  I did my consult by email and I emailed Alex yesterday asking her where my box was.  She said that she would look into it right away and thanked me for letting her know.  We'll see what happens.  After reading this thread, I don't have high hopes.

 

[livelifeeasy]

Supposed to be having my second consult right now, and Ami isn't there *sigh*.

And I haven't even received my first box yet. I am SOO frustrated with them.

 

[HelloLeilani]

Originally Posted by livelifeeasy /img/forum/go_quote.gif

Supposed to be having my second consult right now, and Ami isn't there *sigh*.

And I haven't even received my first box yet. I am SOO frustrated with them.

Isn't there? 

 Hope she ended up showing up. My consultation is in a couple hours. lol

 

[steph28]

I canceled my subscription, but I still can log in on Sindulge website. Does anyone know about this?

 

[BrittneyMarie]

My consult is with Ami in half an hour. It got rescheduled last time, I'm going to be livid if it happens again :/

 

[livelifeeasy]

Originally Posted by HelloLeilani /img/forum/go_quote.gif



Isn't there? 

 Hope she ended up showing up. My consultation is in a couple hours. lol

I emailed her about it. It was because she had me down for the incorrect time. When I scheduled my consultation, I choose central time from the dropdown menu, and it registered as pst. She emailed tech about it. I haven't actually had my consult yet because she would rather I receive my first box before we do it. I haven't received it because it was sent to my billing address instead of my shipping address. I was told I was being shipped another one, but I haven't gotten it yet, and I haven't been able to track my package on USPS so she was checking into that for me also. If I can say one good thing about Sindulge it would definitely be Ami. She's very friendly and helpful.

 

[Playedinloops]

Originally Posted by steph28 /img/forum/go_quote.gif

I canceled my subscription, but I still can log in on Sindulge website. Does anyone know about this?

You still have an account, even if you don't have an active membership.