Sindulge Discussion

[sweetiegirlll]

I never got an email to schedule or remind me of any consultation, just a notice that I was charged $12.  Which is kind of strange because the boxes were just sent out not too long ago and now I'm not sure when the second boxes are getting sent out.  For instance, if I wanted a consult (I don't), would I have to schedule it now or is it too late because since they charged me that means that they're already packing my box?  If you want an additional consult for the second month, I'd contact them, I don't think that they're contacting us.  Or at least not me.

 

[snllama]

I signed up on the 27th and had my consultation on the 29th. I dont see any activity on my credit card though. Not even the 1 cent that you all have seen.

 

[ABC Beauty]

that suck that the were so pushy sorry to hear that, the gal who did mine wanted to give me a hair mask and I Told her I don't use any thing but Wen product and she was like those are nice but you should try this hair mask when I asked what was in it she said she had not clue she hadn't had a chance to try it yet, so I told her I didn't want it and I was told at the end what would be in my bag and she list the mask I was like really, any ways not that it matter I haven't even gotten an email about shipping info or nothing, I emailed them and they told me that I should have already recieved my bag and that they had sent me an email that I should have look in my email better, so what the heck they say there are going to send me another one. think I will be canceling....but again sorry to hear the were so pushy with you...I think I will keep to my Beauty Bar sample society....

 

[nelliebelle1197]

I am still trying to get my email consult. May be asking for my penny back.

 

[eclipsechick08]

I had my first consult Feb 29 and the day I got my first box (Mar 16th-ish) I went on the website and scheduled my second consultation for March 31.

 

[oOliveColored]

Been over a week since my consultation and I haven't heard squat about shipping.

And I even told them that I like primers and skin care products!!!

 

[eclipsechick08]

Been over a week since my consultation and I haven't heard squat about shipping. And I even told them that I like primers and skin care products!!!

It took well over a week for most of us to hear anything as well. I think it took me about 2?

 

[zadidoll]

Originally Posted by sweetiegirlll /img/forum/go_quote.gif

Ooh, Zadi, queen of all things beauty, do you have an inside source?  Thanks for all you do, by the way.  I love your posts, honest, informative, funny at times, just basically like real life friends chatting in a girl to girl talk.  I know it must be a lot of work to keep up on all of the subs like you do, and moderate, and I for one am very appreciative.  This is an amazing community.  You should be proud.  

Aww first thank you! Our community has so many amazing members and I'm so proud to be a member here and met (even if it's virtually) so many amazing women.

As for Glossybox. They launched their site a few weeks ago. I think it's been discussed in the main Subscriptions thread itself. Here's the URL to their US website. As for a launch date, they're keeping pretty mum on the matter. I've bugged them a few times about it and they won't spill! /emoticons/[email protected] 2x" width="20" height="20" />

http://glossybox.com/

 

[sweetiegirlll]

Well, we don't have a chance of getting it out of them if you tried and it didn't work!  Hopefully they'll get to the point where they're ready to set an actual launch date.  This is one of the ones that I'm really excited about, some of the boxes from the other countries look simply amazing, with generous sample sizes.  I can't believe they are in 18 countries already and aren't in the U.S. yet!  Must be planning for a large launch.  I'm sure that takes a lot of planning and work.  We'll keep waiting and watching. /emoticons/[email protected] 2x" width="20" height="20" />

 

[steph28]

Sindulge charged me $12 this morning.. I thought the April's box should be free... 

 

[CookiesGirl327]

Steph28...me too. Kinda pissed about it. I emailed them so we will see what the response is. Secondly, the card I used shouldn't even have $12 on it, and I don't have overdraft protection sooooooo I dunno how that will work out for them

 

[livelifeeasy]

Originally Posted by CookiesGirl327 /img/forum/go_quote.gif
Steph28...me too. Kinda pissed about it. I emailed them so we will see what the response is. Secondly, the card I used shouldn't even have $12 on it, and I don't have overdraft protection sooooooo I dunno how that will work out for them

I also got that email. I emailed them back about it and they said that they only show that they charged $12 for their records but assured me I was only charged a penny? Idk, I don't quite get it. I haven't had a chance to check my bank statement yet though.

 

[eclipsechick08]

Steph28...me too. Kinda pissed about it. I emailed them so we will see what the response is. Secondly, the card I used shouldn't even have $12 on it, and I don't have overdraft protection sooooooo I dunno how that will work out for them

Usually if I get charged but don't have the $$, ill go into negatives and then be charged fees. I hope that doesn't happen to you.

 

[CookiesGirl327]

Eclipsechick-nah I'd be shocked if it did. I never use this particular card and I turned that overdraft protection feature OFF. So if a payment tries to go through on the card, it just gets denied since the funds arent available. Overdraft protection is awful lmao I can't see how anyone would want it!

 

[eclipsechick08]

That's good then, mine doesn't have the ability to just say no to a charge lol. Even if I'm already -$5.00 and I buy stuff, each charge will go through then I get charged $35 per negative charge. I think I racked up about $300 in charges once because I thought I had more money than I did. :/

 

[WarPaint1739]

I was just charged the penny fee. Hopefully I like this box, if not... CANCELLED! I'll stick with SS and BB

 

[snllama]

I looked and was only charged the penny. If they had better CS Id actually be happy with this one. I really liked my march box...

 

[nelliebelle1197]

After 93 emails, 16 smoke signals and a message in a bottle I finally get this:

Okay Great! Here’s the information I need from you:

-Tell me about your beauty concerns, anything you are wanting to change or need advice on?

-What samples would you like to see in your box this month? Hair, Nail, Makeup, Skincare?

-What is your skin type and coloring?

-Anything else you would like to express?

The more information the better, as it will help when I am determining what to put into your box this month! Looking forward to your response, Thank you!

Warmest,

--


Christina Marrale

578 Washington Blvd, Suite 687
Marina Del Ray, CA 90292
p:716.###.###
e: [email protected]
w: www.sindulge.com

And this requires two weeks to email?

mod note: Phone # removed due to request of Sindulge rep. According to the rep the # is a personal cell phone.

 

[glamourdolleyes]

I got a reply back about my complaint with Dana and her primer pushing. It didn't come along with the email I sent them attached and I forgot to copy it but here is what they said back:

Hi Vanessa!

Your email got forwarded to me today and I wanted to address it directly with you since I am the director of all content and consultations on the site. First and foremost I apologize that you felt Dana was pressuring you on the primer. All of our consultants are very passionate about beauty and have a different style when communicating with members. Please know it certainly was not a “sales pitch†at all, she clearly loves the primer and is excited about sharing it with our members. We do not have any exclusive contract with Youngblood to pitch that and never will with any of our brands. We promote our brands all the same on our blogs and mention them on the consultations if our experts feel its appropriate to.

Soon, our site will have the option to choose your consultant every month instead of a random pairing, so if you felt comfortable with one particular expert, you will be able to connect with them every month if you choose!

I would like to offer you a one on one consult with me, essentially a “re-do†if you will /emoticons/[email protected] 2x" width="20" height="20" /> If you don’t have the time, no worries, just send me your thoughts on last month’s box and what you would like to see in this one! Let me know either way. Looking forward to chatting with you, Have a great night!

Warmest,

--

Christina Marrale

 

[nelliebelle1197]

Thanks! Will forward this on into your notes file and your box will be mailed out within 14 business days.

On a separate note, I just wanted to address your complaint that it has taken a long time for you to receive any type of communication via email. I emailed you on the 27th to initiate consult, and responded with questions on the 29th after looking over your membership profile. I apologize if you feel that was not a fast turn around time, with an overwhelming amount of new members, we are trying our best to work quickly and address our members needs.

Thanks again for your response, Have a great day.

Warmest,

--

Christina Marrale

 

This is Christina's apology. I am cool with that.