SEPHORA: VIB Rouge

[FormosaHoney]

Quote: Originally Posted by jennm149 /img/forum/go_quote.gif

I usually order at least $25 to get a code sample. Maybe they were just forgetting them for a while.

Did anyone else get the Rouge mailing about Formula X? I was so excited thinking maybe I'd get something cool for free, but it was just an ad. Bummer.

Yeah, I got those too, I thought it was lame, really lame.  Like it was a Fingerhut catalog lame...

 

[biancardi]

I got those ads before I made rouge, so I think they were stuffing them in every box....

 

[GlamBabe]

I love the analogy!! ROFL We should contact Sephora -our message-"your ad was like a fingerhut catalog" That is a very graphic visual!

 

[amandah]

i gotthe x mailer too.

it's real pretty. but for the amount of money they paid to make and distribute that, they could have offered Rouge's free mini's to review.

my ordering has slowed since making Rouge, but if they included better samples, or codes i would definitely order more.

 

[wadedl]

Quote: Originally Posted by amandah /img/forum/go_quote.gif
  i gotthe x mailer too.

it's real pretty. but for the amount of money they paid to make and distribute that, they could have offered Rouge's free mini's to review.

my ordering has slowed since making Rouge, but if they included better samples, or codes i would definitely order more.
I was at the printer (approving a box for a client) the day after the mailer came and described how it folded and he said it was a whole lot of money to do something like that. They could have definitely sent out minis for the price. It would even be cool to send out some samples of the nail strips and say they were accent nails.

 

[r4chel77]

i didn't get any x mailer.

i promise my address is up to date.

my favorite is when they tell you it's your fault you don't get mail or email, but yet you get their daily email to buy something.

ugh. i hate sephora.

 

[r4chel77]

except jk here's any spending money i have! =(

 

[Playedinloops]

Quote: Originally Posted by r4chel77 /img/forum/go_quote.gif
  i didn't get any x mailer.

i promise my address is up to date.

my favorite is when they tell you it's your fault you don't get mail or email, but yet you get their daily email to buy something.

ugh. i hate sephora.
I didn't get one either. Odd. I don't feel too left out though, I don't need any more junk laying around lol.

 

[FormosaHoney]

Quote: Originally Posted by GlamBabe /img/forum/go_quote.gif
  I love the analogy!! ROFL We should contact Sephora -our message-"your ad was like a fingerhut catalog" That is a very graphic visual!

Thanks!  It's messaging was just like that, this product is great, buy it!  I expected a more personal approach being a Rouge member.

As other folks have mentioned, a tiny testers would have gone much more the marketing miles then the brochure campaign produced by oragami-elites.  I mean really?  That's how you are spending your Q3 marketing budget?  

 

[r4chel77]

okay, sephora really sucks now.... vib rouge doesn't get anything more than the regular vibs? seriously?!?

 

[meaganola]

okay, sephora really sucks now.... vib rouge doesn't get anything more than the regular vibs? seriously?!?

Free shipping. Since they refuse to let me get Flash, that's enough to make me happy.

 

[invisiblebike]

Rouge has been a real disappointment for me. I was snubbed from the free full-size surprise gift, haven't been close enough to a nearby store to participate in any rouge exclusive events, and now we get the same 20% discount as VIBs /emoticons/[email protected] 2x" width="20" height="20" />

 

[Flowerfish]

Rouge has been a real disappointment for me. I was snubbed from the free full-size surprise gift, haven't been close enough to a nearby store to participate in any rouge exclusive events, and now we get the same 20% discount as VIBs /emoticons/[email protected] 2x" width="20" height="20" />

I feel you. I am in a similar situation, except I live in LA where I imagine there would be VIB Rouge events taking place but if there have been any, I certainly have not been invited. I have also never received a free gift either and I was really hoping VIB Rouge would get a little more than the VIB 20% off at this time of year. The perk for me was the free shipping, however with flash even the VIB Rouge free shipping became obsolete since I got flash for just $10 and it is faster! So basically for me it is no different than being VIB.

 

[GlamBabe]

I'm with you both. I love Sephora and spend far too much a year there, however, the VIB Rouge has been a blah for me. Everyone there is lovely and my local JCP Sephora's are both great, the one Manager gave me her friends and family card my last visit, but that had nothing to do with Rouge itself. I haven't gotten anything special for around a year, nothing extra in my orders, no notification when something special is happening and just all in all a disappointment. Maybe we should start an online petition for those who are dissatisfied and see if Sephora listens to us.

 

[jennm149]

Quote: Originally Posted by GlamBabe /img/forum/go_quote.gif
  I'm with you both. I love Sephora and spend far too much a year there, however, the VIB Rouge has been a blah for me. Everyone there is lovely and my local JCP Sephora's are both great, the one Manager gave me her friends and family card my last visit, but that had nothing to do with Rouge itself. I haven't gotten anything special for around a year, nothing extra in my orders, no notification when something special is happening and just all in all a disappointment. Maybe we should start an online petition for those who are dissatisfied and see if Sephora listens to us.

Better approach might be a short and to the point individually written email to Sephora's Chief Marketing Officer Julie Bornstein.

I think it's really easy for companies to ignore online petitions and "form" emails -- even if they get lots of them.  I've personally had much better response from companies when I take the time to get my thoughts together and writen something on my own.  I think the perception is that it's so easy to add your name to a petition or send a form email that it doesn't give them a good sense of how much of an issue something is.  But even a much smaller number of individually written notes may be taken more seriously.

I've tried finding an @Sephora email address for her, but no luck.  Maybe someone else could find one?  Not to harass her, but just because I think you'd have more luck going to her directly than trying to go through Customer Service.  This isn't the kind of thing that CS can really handle.

 

[invisiblebike]

I don't think I would be disappointed if they hadn't made so many promises up front. They really hyped it up with the free gifts promise. I would have been content with just free shipping (which is def nice) and free unlimited makeovers (which I use very occasionally if I want to try a new product before buying it).

 

[sparklesgirlxox]

They did act like there would be free gifts and all and other perks at least I thought so and so far there was nothing . They even ran out of the welcome kit to give to me which I found strange.

 

[Drchick890]

hey ladies! so i just went to sephora and asked the cash rep while i was ringing up some stuff about the vib sale coming up on the 7th.. and whats going on with vib  rouge not getting an extra incentive.. she said that yes we are both getting the same discount but based on the inventory they got it looks like vib rouge members will be getting a gift bag.. not sure if its only in stores for the shopping event or online as well.. but she did tell me to read the fine print on the mailed invitation (which i haven't gotten yet)

 

[biancardi]

my last few orders with sephora has given me the same "free" sample.  A piece of paper with some tarte bronzer powder on it.

oh joy.  cannot restrain myself.

 

[FormosaHoney]

Quote: Originally Posted by Drchick890 /img/forum/go_quote.gif
  hey ladies! so i just went to sephora and asked the cash rep while i was ringing up some stuff about the vib sale coming up on the 7th.. and whats going on with vib  rouge not getting an extra incentive.. she said that yes we are both getting the same discount but based on the inventory they got it looks like vib rouge members will be getting a gift bag.. not sure if its only in stores for the shopping event or online as well.. but she did tell me to read the fine print on the mailed invitation (which i haven't gotten yet)
I got the mailer, looks like the same that VIBs get.  There is NO verbiage on any specific VIB-R gift bags, just that there will also be tote bags available.  

There might or might not be ROUGE gift bag, but nothing in the fine print on the card indicates actions one way or the other.  I've found a handful of instances of sales associates, cashiers or customer service folks that either did not read the corporate memo or did not bother retaining information during the morning meetings.  They mean well, but didn't do their homework.