SEPHORA: VIB Rouge

[bluelion]

Mine came taped down pretty good. I got my bigger bonus samples, as well as fragrance card and some kind of postcard. Just not the 3 freebies! I also got a defective tube of Fresh's lip balm in their new shade Cherry (base comes off instead of the balm itself), so I was planning to go to my local store to switch it out. This is really the first time I've ever had any kind of problem buying online from them in over 10 years. I'm glad it's minor.

 

[SnowLeopard]

@bluelion I would call, they won't send you samples but they might give you some extra points.

 

[audiophilekate]

Originally Posted by FormosaHoney /img/forum/go_quote.gif

Quote: Originally Posted by LAtPoly /img/forum/go_quote.gif

I've noticed with my two (smallish) online orders since they activated Rogue that I've been given a fourth sample in my boxes.  I was wondering about that... The first was a deluxe Smashbox primer sample and the second was a decent sized Becca packet.

Maybe they're giving Rogue a surprise bonus in every box?  Who knows...
I picture several bins amongst the thousands of bins in their picking warehouse at the end of the line, right before boxing marked "ROUGE VIB +1" that the packers grab one of and include in an outgoing box for each order.

Then for the $100+ probably triggers something in the system and assigns something from their 'codes' inventory to be added into your box.

Would be tickled to see the extras that other VIB Rouge member are getting!!  

 

 

 

 
I tried this in person today with a $140 purchase and all I got was the VIB bag.  I was ever so slightly disappointed.

 

[FormosaHoney]

Originally Posted by audiophilekate /img/forum/go_quote.gif

Quote: Originally Posted by FormosaHoney /img/forum/go_quote.gif

Quote: Originally Posted by LAtPoly /img/forum/go_quote.gif

I've noticed with my two (smallish) online orders since they activated Rogue that I've been given a fourth sample in my boxes.  I was wondering about that... The first was a deluxe Smashbox primer sample and the second was a decent sized Becca packet.

Maybe they're giving Rogue a surprise bonus in every box?  Who knows...
I picture several bins amongst the thousands of bins in their picking warehouse at the end of the line, right before boxing marked "ROUGE VIB +1" that the packers grab one of and include in an outgoing box for each order.

Then for the $100+ probably triggers something in the system and assigns something from their 'codes' inventory to be added into your box.

Would be tickled to see the extras that other VIB Rouge member are getting!!  

 
 
 
 
I tried this in person today with a $140 purchase and all I got was the VIB bag.  I was ever so slightly disappointed.

 

 
Bummer!  I'm sorry about that.  

I am also finding the SA at the physical stores to be spotty and the online CS to be much more aware of these little details.  Maybe it's because the instore SAs attention is often pulled in several directions?

I was at a SiJCP today, made my purchase of over $35, took out my VIBR card, ran credit card (little hands clapping inside head, waiting for VIB bag) looked at bag and handed it back to SA, politley adding "I'd sure would like the promo bag too!"  Always with full smile both on face and in voice.  She responded "Oh I'm sorry, I just forgot!"  

 

 

 

[audiophilekate]

Originally Posted by FormosaHoney /img/forum/go_quote.gif

Quote: Originally Posted by audiophilekate /img/forum/go_quote.gif

Quote: Originally Posted by FormosaHoney /img/forum/go_quote.gif

Quote: Originally Posted by LAtPoly /img/forum/go_quote.gif

I've noticed with my two (smallish) online orders since they activated Rogue that I've been given a fourth sample in my boxes.  I was wondering about that... The first was a deluxe Smashbox primer sample and the second was a decent sized Becca packet.

Maybe they're giving Rogue a surprise bonus in every box?  Who knows...
I picture several bins amongst the thousands of bins in their picking warehouse at the end of the line, right before boxing marked "ROUGE VIB +1" that the packers grab one of and include in an outgoing box for each order.

Then for the $100+ probably triggers something in the system and assigns something from their 'codes' inventory to be added into your box.

Would be tickled to see the extras that other VIB Rouge member are getting!!  

 
 
 
 
I tried this in person today with a $140 purchase and all I got was the VIB bag.  I was ever so slightly disappointed.

 

 
Bummer!  I'm sorry about that.  

I am also finding the SA at the physical stores to be spotty and the online CS to be much more aware of these little details.  Maybe it's because the instore SAs attention is often pulled in several directions?

I was at a SiJCP today, made my purchase of over $35, took out my VIBR card, ran credit card (little hands clapping inside head, waiting for VIB bag) looked at bag and handed it back to SA, politley adding "I'd sure would like the promo bag too!"  Always with full smile both on face and in voice.  She responded "Oh I'm sorry, I just forgot!"  

 

 
Good point.  Working at a retail store can be quite stressful.  I'll have to place a $100+ order online in a few weeks and see what happens.  I've been kicking myself for not getting the Smashbox Photo Op Hazel Eyes palette while I could have gotten quadruple points.

This doesn't have very much to do with this conversation at all, but does anyone know when Tarte usually releases their holiday sets?  I'll probably place my next order when they come out.  I'm on a Tarte no buy until the holiday sets are available.

 

[meaganola]

Originally Posted by audiophilekate /img/forum/go_quote.gif

Good point.  Working at a retail store can be quite stressful.  I'll have to place a $100+ order online in a few weeks and see what happens.  I've been kicking myself for not getting the Smashbox Photo Op Hazel Eyes palette while I could have gotten quadruple points.

This doesn't have very much to do with this conversation at all, but does anyone know when Tarte usually releases their holiday sets?  I'll probably place my next order when they come out.  I'm on a Tarte no buy until the holiday sets are available.

Based on blog reviews from last year, it looks like mid-September, like the first day of autumn or so.  One month away!  They've already started teasing for it on Instagram.  (I'm on a straight-up no-buy until then.  I was thinking the wait would be a lot longer and painful than that.)

 

[FormosaHoney]

Originally Posted by audiophilekate /img/forum/go_quote.gif

Good point.  Working at a retail store can be quite stressful.  I'll have to place a $100+ order online in a few weeks and see what happens.  I've been kicking myself for not getting the Smashbox Photo Op Hazel Eyes palette while I could have gotten quadruple points.

This doesn't have very much to do with this conversation at all, but does anyone know when Tarte usually releases their holiday sets?  I'll probably place my next order when they come out.  I'm on a Tarte no buy until the holiday sets are available.

You know, it just occured to me, maybe they are doing some sort of selective perk thang for the VIBR in my zip code or my regional stores?  Maybe you'll get offered the ability to parcipate in some huge sale that I won't or maybe you'll receive one of the 6 lip products as per Delicia's (Elizabeth) letter?

 

 

 

[audiophilekate]

Originally Posted by meaganola /img/forum/go_quote.gif

Quote: Originally Posted by audiophilekate /img/forum/go_quote.gif

Good point.  Working at a retail store can be quite stressful.  I'll have to place a $100+ order online in a few weeks and see what happens.  I've been kicking myself for not getting the Smashbox Photo Op Hazel Eyes palette while I could have gotten quadruple points.

This doesn't have very much to do with this conversation at all, but does anyone know when Tarte usually releases their holiday sets?  I'll probably place my next order when they come out.  I'm on a Tarte no buy until the holiday sets are available.
Based on blog reviews from last year, it looks like mid-September, like the first day of autumn or so.  One month away!  They've already started teasing for it on Instagram.  (I'm on a straight-up no-buy until then.  I was thinking the wait would be a lot longer and painful than that.)

Oh, thank God!  I thought I saw that the 2012 holiday sets were released around September last year.  I may or may not have been counting down for months.  I really want some more Lipsurgences and blushes.

Quote: Originally Posted by FormosaHoney /img/forum/go_quote.gif

Quote: Originally Posted by audiophilekate /img/forum/go_quote.gif

Good point.  Working at a retail store can be quite stressful.  I'll have to place a $100+ order online in a few weeks and see what happens.  I've been kicking myself for not getting the Smashbox Photo Op Hazel Eyes palette while I could have gotten quadruple points.

This doesn't have very much to do with this conversation at all, but does anyone know when Tarte usually releases their holiday sets?  I'll probably place my next order when they come out.  I'm on a Tarte no buy until the holiday sets are available.
You know, it just occured to me, maybe they are doing some sort of selective perk thang for the VIBR in my zip code or my regional stores?  Maybe you'll get offered the ability to parcipate in some huge sale that I won't or maybe you'll receive one of the 6 lip products as per Delicia's (Elizabeth) letter?

Hmm... maybe the perks are done by location.

 

[Charity1217]

Originally Posted by ohsailor /img/forum/go_quote.gif

It says online that I've hit Rouge with my basket online, but when I go through the check out process, there's no option for a VIB Rouge Welcome Kit and it doesn't show it as being in my bag, either. Has anyone else experienced this?

But like someone else here, it has been WONKY for me. On August 12th (in the email anouncing the 2-4x bonus) it said I was "$279 away from unlocking VIB Rouge." I then placed two orders, one for $107 and one for $115 (subtotals), and when I went back, it said I was.... $120 from unlocking Rouge. WHAT? And it stayed that way, even after I received both orders in the mail.

Here's where it gets even more insane. I think "okay, whatever" and put together a new basket with $125 worth of stuff. It tells me if I check out with what's in my basket, I'll unlock Rouge. YES!! But of course, I decide to break the order into two to get more sampes & promos. I took $25 worth of product out of my bag (at which point it said "Spend just $25 more to unlock Rouge." Check out, go to put the $25 products in my bag & finally unlock Rouge, and... it says I need to spend $89 more to unlock Rouge. WHAT WHAT??

I'm thinking between all the number discrepancies & the lack of a Welcome Kit, I should call customer service.  Note: I HAVE written them three different times about this (three because I think one might have not gone through), the first time after the first order on the 12th, and customer service hasn't responded, once. I've always gotten a response from them within 12 hours,  24 at the MOST. It's like they're purposely ignoring me. I even copy & pasted the original email/forwarded the original email to them (once each) that said I was just $279 away from unlocking it so they'd know I wasn't just making stuff up.

I should DEF call tomorrow before making this final order, yeah?

I think it's having issues.  I have placed 5 orders to Sephora in the past 2 weeks and the amount needed to qualify for Rouge varied each time.  It didn't match up with what I was spending.  The last time I checked out it said I was $6 away from Rouge.  I added another UD liner and it said I had made Rouge.  Now it says I need to spent $74 more to qualify.  I can't figure it out.  It's like my points, they go up and down for no apparent reason. 

 

[Smurfgirl06]

Quote: I think it's having issues.  I have placed 5 orders to Sephora in the past 2 weeks and the amount needed to qualify for Rouge varied each time.  It didn't match up with what I was spending.  The last time I checked out it said I was $6 away from Rouge.  I added another UD liner and it said I had made Rouge.  Now it says I need to spent $74 more to qualify.  I can't figure it out.  It's like my points, they go up and down for no apparent reason. 
I would email customer support.  I lost over 400 points when they converted to the new system.  I emailed them and they gave me the lost points - no questions asked.  I think they know that the new system isn't perfect yet, and are pretty willing to work with you regarding issues.

 

[wadedl]

This was my reply I got yesterday about my invalid tracking number which still has not activated. I am skipping Julep because they switched to DHL. I don't want to have two things take forever!

Thank you for contacting ipsyCare, and we are so sorry that your unique DHL tracking link has not activated. I understand this must be very frustrating! There is a very small, known chance this can happen with mail carriers due to a marked or scratched bar code. We are so sorry for the inconvenience. We do have some bags that are being delivered in your area over the next few days, so we would encourage you to give it a bit more time. Please let us know if you have not received your package by 8/24. At this point we would be happy to issue a replacement to ensure that you receive the August goodies! Thanks for your patience and understanding.

 

[ohsailor]

Originally Posted by Smurfgirl06 /img/forum/go_quote.gif

I would email customer support.  I lost over 400 points when they converted to the new system.  I emailed them and they gave me the lost points - no questions asked.  I think they know that the new system isn't perfect yet, and are pretty willing to work with you regarding issues.

Ooh, when did this system change occur? I SWEAR I lost 100 points a couple weeks ago, so I wrote to Sephora CS- and just got a generic email explaining to me how the points system works, as if I were a three year-old!

Also, I called CS about my VIB Rouge issues. The woman explained to me that they don't update until the items actually shipped, which 1.) still doesn't explain why it would tell me I needed to spend MORE after placing an order than it did before placing said order (ex: before I made an order, it said I needed to spend $120. After spending $75, it would tell me I needed to spend $90- no rhyme or reason) and 2.) Doesn't seem to be the case with others. They wouldn't manually update my status for me either, even after I had spent over $200 more than I needed to to qualify for Rouge. I didn't argue the point, but I WILL be arguing for 4x the points on my last two orders (in which I had already qualified for Rouge, gotten the email congratulating me, but it still not updating on Sephora.com itself).

Why do I get the bad CS every time?? 

 

[FormosaHoney]

Originally Posted by ohsailor /img/forum/go_quote.gif


Ooh, when did this system change occur? I SWEAR I lost 100 points a couple weeks ago, so I wrote to Sephora CS- and just got a generic email explaining to me how the points system works, as if I were a three year-old!

Also, I called CS about my VIB Rouge issues. The woman explained to me that they don't update until the items actually shipped, which 1.) still doesn't explain why it would tell me I needed to spend MORE after placing an order than it did before placing said order (ex: before I made an order, it said I needed to spend $120. After spending $75, it would tell me I needed to spend $90- no rhyme or reason) and 2.) Doesn't seem to be the case with others. They wouldn't manually update my status for me either, even after I had spent over $200 more than I needed to to qualify for Rouge. I didn't argue the point, but I WILL be arguing for 4x the points on my last two orders (in which I had already qualified for Rouge, gotten the email congratulating me, but it still not updating on Sephora.com itself).

Why do I get the bad CS every time?? 

I'd call again, it's a numbers game.  You got someone who has no business working in CS.  

I'd be more then a little peeved if someone handed me that response, it clearly indicates weak critical thinking, but more so that she didn't even understand the issue or ... care.

 

 

 

 

 

[Flowerfish]

Ooh, when did this system change occur? I SWEAR I lost 100 points a couple weeks ago, so I wrote to Sephora CS- and just got a generic email explaining to me how the points system works, as if I were a three year-old! Also, I called CS about my VIB Rouge issues. The woman explained to me that they don't update until the items actually shipped, which 1.) still doesn't explain why it would tell me I needed to spend MORE after placing an order than it did before placing said order (ex: before I made an order, it said I needed to spend $120. After spending $75, it would tell me I needed to spend $90- no rhyme or reason) and 2.) Doesn't seem to be the case with others. They wouldn't manually update my status for me either, even after I had spent over $200 more than I needed to to qualify for Rouge. I didn't argue the point, but I WILL be arguing for 4x the points on my last two orders (in which I had already qualified for Rouge, gotten the email congratulating me, but it still not updating on Sephora.com itself). Why do I get the bad CS every time?? 

The same thing happened to me last week. The amount of $ I needed to spend to reach VIB Rouge was increasing after each purchase! After 2 days when my orders had shipped the system automatically updated me to Rouge. Hopefully the same thing happens to you. I also received really bad customer service when I called in to the VIB line last year. My order came without the free promo items I am 100% certain I had added, when I explained this to the person on the VIB hotline she had lots of attitude and implied that I had never added a promo code. It was when the promo was going for 3 deluxe sized items and we were able to pick from multiple offerings. When I called in they were all out except but 1 of the items I wanted. There were no replacements offered so I said, "OK just send me the sunscreen mini" and the customer service lady said, "Fine bye" and hung up! I was so mad I logged straight on line and wrote an email to customer service complaining about customer service! Then customer service did not respond for a week so I resent my email. They then responded telling me to call the VIB hotline to discuss... Um, that is what I am complaining about!

 

[FormosaHoney]

Originally Posted by Flowerfish /img/forum/go_quote.gif

The same thing happened to me last week. The amount of $ I needed to spend to reach VIB Rouge was increasing after each purchase! After 2 days when my orders had shipped the system automatically updated me to Rouge. Hopefully the same thing happens to you.

I also received really bad customer service when I called in to the VIB line last year. My order came without the free promo items I am 100% certain I had added, when I explained this to the person on the VIB hotline she had lots of attitude and implied that I had never added a promo code. It was when the promo was going for 3 deluxe sized items and we were able to pick from multiple offerings. When I called in they were all out except but 1 of the items I wanted. There were no replacements offered so I said, "OK just send me the sunscreen mini" and the customer service lady said, "Fine bye" and hung up! I was so mad I logged straight on line and wrote an email to customer service complaining about customer service! Then customer service did not respond for a week so I resent my email. They then responded telling me to call the VIB hotline to discuss... Um, that is what I am complaining about!

When esclating, go the next level up.  When a CS rep decides to be rude and unprofessional, ask for thier name and then ask for their manager. 

 

 

 

 

Your purchases is where their salaries are derived from, your business put them there.

Just an observation, but I seemed to have had worse experience with the VIB and VIBR customer service rather then better.

 

[Charity1217]

Originally Posted by ohsailor /img/forum/go_quote.gif


Ooh, when did this system change occur? I SWEAR I lost 100 points a couple weeks ago, so I wrote to Sephora CS- and just got a generic email explaining to me how the points system works, as if I were a three year-old!

Also, I called CS about my VIB Rouge issues. The woman explained to me that they don't update until the items actually shipped, which 1.) still doesn't explain why it would tell me I needed to spend MORE after placing an order than it did before placing said order (ex: before I made an order, it said I needed to spend $120. After spending $75, it would tell me I needed to spend $90- no rhyme or reason) and 2.) Doesn't seem to be the case with others. They wouldn't manually update my status for me either, even after I had spent over $200 more than I needed to to qualify for Rouge. I didn't argue the point, but I WILL be arguing for 4x the points on my last two orders (in which I had already qualified for Rouge, gotten the email congratulating me, but it still not updating on Sephora.com itself).

Why do I get the bad CS every time?? 

I made a purchase and it told me I qualified for Rouge.  Later I checked and it told me I still needed $74 more to qualify.  I did send an email but go no response but last night my account shows I am Rouge.  Hopefully there is a delay in upgrading your account and it will happen soon.

 

[azurekitty]

When I had a question about my Rouge status, I wrote Sephora a private message on Facebook. They replied promptly and were able to help me.

 

[ohsailor]

Just a heads up to everyone else... my points from the 2-4x points special came in today, and I'm at 2743 just like I should be (I did the math after every order, making sure that I was counting 4x for my order totals by the time I hit Rouge, even though the system had been giving me such a hard time and not updating/telling me I needed to spend more to hit Rouge even though I already should have). I'm so, so, so glad I don't have to make any CS calls and argue or do math with a CS rep, and I DO love seeing all those points, even though I have to fan myself thinking about how much I spent ("it's okay, you just won't spend anything else. It's okay, you just won't spend anything else... STOP BROWSING!!") 

I hope everyone else is as .lucky as I am. Now if only they'd come out with some decent 100-pointers...

 

[jesemiaud]

Just a heads up to everyone else... my points from the 2-4x points special came in today, and I'm at 2743 just like I should be (I did the math after every order, making sure that I was counting 4x for my order totals by the time I hit Rouge, even though the system had been giving me such a hard time and not updating/telling me I needed to spend more to hit Rouge even though I already should have). I'm so, so, so glad I don't have to make any CS calls and argue or do math with a CS rep, and I DO love seeing all those points, even though I have to fan myself thinking about how much I spent ("it's okay, you just won't spend anything else. It's okay, you just won't spend anything else... STOP BROWSING!!")  I hope everyone else is as .lucky as I am. Now if only they'd come out with some decent 100-pointers...

No extra points for me yet.

 

[alpina0560]

Originally Posted by ohsailor /img/forum/go_quote.gif

Just a heads up to everyone else... my points from the 2-4x points special came in today, and I'm at 2743 just like I should be (I did the math after every order, making sure that I was counting 4x for my order totals by the time I hit Rouge, even though the system had been giving me such a hard time and not updating/telling me I needed to spend more to hit Rouge even though I already should have). I'm so, so, so glad I don't have to make any CS calls and argue or do math with a CS rep, and I DO love seeing all those points, even though I have to fan myself thinking about how much I spent ("it's okay, you just won't spend anything else. It's okay, you just won't spend anything else... STOP BROWSING!!") 

I hope everyone else is as .lucky as I am. Now if only they'd come out with some decent 100-pointers...

Got mine today as well! and x2 on the perks recently. The last time I felt compelled to order to get perks was when the DL polish came out! I feel like that was FOREVER ago!