- Joined
- Jan 18, 2012
- Messages
- 1,083
- Reaction score
- 174
I agree it's still not easy, if there is not a JCP receipt then we HAVE to use your ID but the associate is supposed to enter it in a certain way so it doesn't count against you. And we pretty much just have to do the instore credit.. It's correct that it can only be used at SiJCP (or out in JCP if you wanted). I hate turning people away but unfortunately, the freestanding Sephora's are the much better way to return items.Just want to say that having your phone and your order pulled up WILL NOT = easy return or return w/receipt at SiJCP. Been there. Been denied that. It's a total crap shoot. Just being real so folks don't get their hopes up. They always do no receipt for me and or JCP credit (I have like $130 in credit right now at JCP but they said I can use at SiJCP). If not...well I'll post back later today and let you know! LOL!
It would be nice if the two computer systems were intertwined but they aren't (I can't use my employee discount at a freestanding or online but I do get a JCP discount).