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My dad works in the warehouse packing orders for a different company and I know from hearing his many interesting stories that sometimes mistakes do happen. I suppose you can call it careless, but it may very well have been an honest mistake. Maybe the boxes for each color were near one another or mislabeled? Perhaps you can call sephora and explain how badly you wanted to try the right color, and how you may be interested in buying it!I just got my order with this roller ball tonight. I really like this perfume so far. I don't know if I'd buy a full size spray bottle, because this roller ball will last me quite a long time...but I do like it. On me it started out very citrus smelling, then after about half an hour turned more a citrus-floral. Now a couple hours after that, it smells like a lighter version of the prior combo plus some powdery smell. Like if you took a really good citrus perfume, and mixed it with Kenzo Flower. Glad I snapped one up before they were gone!/emoticons/[email protected] 2x" width="20" height="20" /> -------------- On another note... I need a second to vent about Sephora.  My free samples I picked for this order above...2 were the new Becca foundation whatevers they had in fair/light, medium duo shades, and dark shades. I picked the lightest and medium duos to see if any match me and if I like them, and a perfume sample (which I'm not crazy about). The packer in the warehouse put the fair/light duo in my box, the perfume sample, and a different Becca foundation sample that wasn't even listed as an option at the time of my order. Well, yeah, okay, substitutions happen sometimes... Except...wait for it... they sent me makeup for African American colorings! My samples selected CLEARLY say I'm a *white girl*... why oh why would they think sending me a sample strictly for Af. Amer. would be acceptable!!??! Out of ALL the other samples, they couldn't have picked something I could actually even try out? Really? Seriously? It isn't really a big deal in the long run, it is just a sample. It is more the fact that the packer person clearly didn't give a **** what was on my order in the first place, and they blatantly did something stupid that shows how careless they really are. They might as well just say when ordering-- you'll get three samples (maybe, lol) chosen at blind random. Why bother picking things if they're going to be this stupid/careless. You know?
My dad works in the warehouse packing orders for a different company and I know from hearing his many interesting stories that sometimes mistakes do happen. I suppose you can call it careless, but it may very well have been an honest mistake. Maybe the boxes for each color were near one another or mislabeled? Perhaps you can call sephora and explain how badly you wanted to try the right color, and how you may be interested in buying it!/emoticons/[email protected] 2x" width="20" height="20" /> i would be more inclined to assume that these people are simply rushing to fill orders as fast as possible and made an honest mistake, than I would to assume they are stupid
/emoticons/[email protected] 2x" width="20" height="20" /> Hopefully sephora can get that sample in your hands!
/emoticons/[email protected] 2x" width="20" height="20" /> Or I can give you the old Birchbox reply: "maybe you can use this color for contouring or to test the formulation!" (Hopefully you subscribe to bb, otherwise I'm probably only making myself laugh...)
That is kind of part of my point. They are packers, who are reading an order form to put the correct products in the order. If they are reading all products in colors for white people, which is easily and clearly figured out by reading product descriptions of what they're packing in the first place, putting dark foundation samples in the order doesn't make sense. I don't believe there was nothing else they could have grabbed in the same area they were picking and packing that would have been a better substitution. I've had this same problem numerous times on items I've paid for from this warehouse too, recently. Wrong color product packed, wrong product entirely from what I ordered, items missing. This sample issue just reaffirms the issues I've been having... but at least it is just a sample and I don't have to waste gas and time to go exchange it or get my money back like before.
The way my dad explained it (and he wasn't at some giant company like Sephora but I imagine the supply chain would be comparable), you literally go as effing fast as possible. There's the pickers grabbing your shopping list off of shelves, bins, and pallets, then the packers who put the extra paper, invoice slip, and look at the list, then shippers tape and apply postage. The main concern is ensuring you get what you paid for. Samples are substitutable.Hey Jess! Just curious, but do the packers have a quota that they need to pick?  I mean it could be by orders, item number or some sort of formula between the 2 categories. For example 20 boxes per hour or 35 items per hour - which ever comes first, plus 60 to 100 samples.  Then do they tape the boxes themselves or does that get passed on to the tape, postage dude?
I'm bummed I missed this promo. I love citrusy scents! I read about it here (I don't get Sephora's emails) but it was gone before I could order. I did try the sugar lemon code but I don't care for that perfume.Is anyone loving the Fresh Life rollerball? Â I've already received 2 compliments on it since I received it yesterday afternoon. Â I love citrusy scents and (on me) this dried down to smell like oranges - yum! Â My co-worker did walk in today and say, "It smells like oranges", I'm not sure if someone was actually eating oranges or if it was just my Fresh Life perfume!