Popsugar Must Have October 2014 *May Contain Spoilers*

Jeffreestar cosmetics
Current body
Shop deals on ebay
shop deals on amazon
Makeuptalk.com forums

Help Support Makeuptalk.com forums:

This site may earn a commission from merchant affiliate links, including eBay, Amazon, and others.
Tamara76 said:
There is simply no excuse for PSMH to take down their website mid-week and then deliver a seriously faulty experience to their customers.  If they simply changed the layout, look and feel of their site to include the addition of the baby shower and bridal shower boxes, then they had more than enough time to test the changes to their site thoroughly, to include automated emails, and to work out all the defects and bugs. Sounds like they may have overhauled the whole back-end system in addition to the customer interface (????).  
Click to expand...
My husband works in "web page world" (as I call it) for a major company.  He deals with this stuff all the time.  I was talking to him about all the delays in the boxes and no tracking, etc etc.. and he mentioned something about what may have possibly happened we haven't talked about on here.  

He says no reputable company would ever take an entire week "off" like this, especially at a crucial time for payments, etc just to do what they have so far.  He says they were most likely being hacked somewhere in their system, and had to shut things down that long to stop it, redo it, and get it back up more securely.  Which is probably why most customer info/payment info/addresses were erased from the online system.  They'd still have it locally (which is why some have received boxes when their account page showed no info, etc), and they used the "big surprise" stupid 3 new boxes as a cover up so customers wouldn't panic.  

Anywho, I don't know if this is really what happened of course, and Popsugar would never admit it if it was :-\   But this was my husband's opinion after working on web sites/dealing with this kind of scenario for 20 years.   It would make sense, at least...  If this isn't what happened, it just shows how much stupider they are as a company and with all the bugs and crap going on how much more vulnerable they are to hackers. :( /emoticons/[email protected] 2x" width="20" height="20" />   If you're going to take a week off-line there should be no reason testing wasn't planned or done before hand to make sure there weren't this many bugs.  

And still nothing for my box. :( /emoticons/[email protected] 2x" width="20" height="20" /> *cries*  I didn't get a delay email, so why is mine taking so long?  They are such liars and full of crap.  

 
My husband works in "IT land" too.  IT being, Information Technology.  He said something similar....."it couldn't be about adding those 3 boxes."  He said "they've got to be upgrading their security".  I know that some of the projects my hubby has worked on took months to work through.  But---they usually keep the old system up and running and do practice runs of the new system before it goes live.  I know that when PS started out they were having some IT problems with the states that do not have sales tax.  Popsugar connected me to their IT team to help work through some bugs because I was able to understand and communicate in IT language what was happening on the consumer end.  Hopefully, this is all just a struggling IT team and things start to work out.....struggling IT teams are not uncommon.

 
I just received an email response to my request for tracking info and shipping updates and I was told that boxes will be shipping over the NEXT 7 DAYS. That they HOPE to have them out by then which seems to mean that they won't have them out and it will be more like 10-14 days. So they won't even have boxes out the door by the end of this week. I am so bummed. 

 
I was charged on Oct 1st, no update whatsoever. I haven't even attempted contacting them, hearing how their cs are from you guys. I didn't get any email about late shipping either. Well... I have to say I am not buying November box no matter what is in it.

 
My post to them on their facebook. I'm tired of dealing with this and the mess up in charges really has my annoyed. I was going to look past the late shipping, but I'm not dealing with this.

"I want the phone number also. I cancelled my account and was not budgeting for an additional $40 to be taken out of my account this month. I want the charges reversed and not in a month when they respond to my email. I was trying to hold my tongue because I understand that issues can happen and I don't think you intentionally did any of this. However, Popsugar is handling this so unprofessionally it is appalling to me. Popsugar has become unreliable and, no matter how good of a deal, is not worth the hassle. Charging people for things they did not order and taking weeks and weeks to respond is simply ridiculous. If I don't hear from someone today. I am disputing the charge and you will have lost another customer."

I found this number on a Business page 415-391-7576 (same as before, I'll leave a message with every person there if I have to)  and this one on a yelp page (610) 594-1880.

 
Last edited by a moderator:
I removed my cc info from my popsugar account. I was afraid they would go ahead and try to charge for the november box. I am going to cancel my account, but i want to make sure I get the Oct box that is supposed to be free from referrals, but that I have already paid for. 

Hopefully with my cc info gone they can't charge me anymore.

 
greeneyedfoxxx said:
My box finally shipped. I received notice last week that a shipping label had been created on the 10th and no movement until now. I live in San Francisco so there is hope that they will arrive soon! Mine is due to arrive on the 24th. 
Click to expand...
Unfortunately, the creation of a shipping label doesn't mean much. It just means that PopSugar printed out a bunch of labels. It does not mean that your box has been picked up by FedEx. It can sit there for a week or more at PopSugar after the label is printed. I know this from personal experience.

I also live in the Bay Area which makes it all the more frustrating.  I was so upset after the big Resort box debacle.  Granted, they threw in an extra product item in my next box to make up for it but it wasn't something I would ever use. I would have preferred a discount.

The Blue Jeans Bar is another thing that I will never use.  Much like Stitch Fix, if you are over a size 12, you are out of luck.

By the way, did anyone get back door tracking to work?  I'm wondering if that is even an option anymore. 

 
Last edited by a moderator:
so exciting news!!! I just got an email with my tracking number and it's out for delivery and scheduled to arrive today.  I logged in yesterday to my popsugar account and it still said shipment pending so hopefully this will happen to whoever else didn't receive a delayed email like me.  Good luck everyone!!

 
i cancelled mine last week. wasn't that into it anyways. i will use my Rue La La for Nov and call it a day. Been a subscriber for 2 yrs.  But sort of done with it this month. 

 
I just posted this to their Facebook page:

"Guys, I love you. You have been my favorite subscription. But this is getting really, really bad. You are losing subscribers and ruining your reputation. My husband is a web developer, so I know that something is going on other than "problems with the new website." Here is what I think needs to happen: 1) Be straight with us. At this point, you aren't fooling anybody. People want to know what is really going on, and they have a right to know. You are holding their money. 2) Stop deleting comments on your Facebook wall. It makes you look really bad. Kind of like you have something to hide. 3) The people you charged in error - refund them ASAP  -like yesterday. 4) Expedite shipping on the boxes that haven't shipped yet. Send them by two-day mail, overnight them -just get them there as quickly as possible. 5)If some boxes do arrive after October 29 or 30, you need to make it right with those people in some way."

I know it won't do any good. But it made me feel slightly better. 

 
I just got a shipping notice but it's only "shipping information sent to FedEx".  

I didn't think I was getting a box this month since I cancelled when it looked like they were going to charge me for a referral box.  

After seeing a couple other comments about being charged, I'm off to check my account details to make sure they didnt.

ETA: Well, Im sure glad I popped in here and saw all this!  I *was* charged!  I hope they fix it.  I cancelled on the 8th because it looked like they were going to charge.  And got charged on the 15th even though I've got my cancellation email.  The good thing is that it will be a piece of cake to dispute the charge with my CC company because of the cancellation notice.

 
Last edited by a moderator:
My box arrived the same day I got an email with my shipping information. Tried to upload a photo so hope it worked image.jpg

 
Last edited by a moderator:

Latest posts

Back
Top