Popsugar Must Have October 2014 *May Contain Spoilers*

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Anyone else do the Rue La La deal and not get tracking yet? I placed my order on October 1st and my account still says pending. I'm nervous that I'll get charged for November before I get my October box. Should I cancel? Will that mess up October's shipping?

 
I signed up for the 3 month subscription on October 7th and was charged the day I signed up....but I still haven't recieved my box and shipping still says pending. Also no emails or anything from them. What a crappy time for me to start subscribing with them. :wacko:

 
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This is getting ridiculous. No box. No tracking. I am always one of the very first people to receive the box and usually get it the first week of the month.  It is now the 20th and there is no sign of it. At this point, I don't even want it anymore.  I got one of the "sorry for the delay" emails but haven't heard anything since. And yes, I was one of the people who got the ridiculously late Resort boxes. 

 
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I don't even want it anymore lol I also am not happy that they get money off of me for such horrible service. I would rather have my money back. :/

 
I just checked my bank account and sure enough, I was charged for my oct. "referral" box. I sent them an email, posted it on their facebook page, and sent them a facebook message! This is really ridiculous! I have contacted them numerous times about my account without any answer except for the oldie but goodie, standard email saying they are busy and will get to me when they can. That was all fine and good til they took my $39.95. I don't want the box if I have to pay for it. I think what irks me the most is that all my history is gone from the website, so there is no way to look at my referrals.

They did reply to me on facebook saying to "be patient" they were working on it. Well, as patient of a person as I am, my patience has RUN OUT!

 
I don't get why they aren't better about utilizing their resources.  If they have a large influx of emails to CS, stop playing around on your facebook page.  If you are charging people money and shouldn't be (some are reporting double charges and getting charged for referral boxes) - that is the priority.  Don't mess around with people's money.  Move your people to help in those areas. 

 
I'm near Madison, WI and my friend and I both received our boxes on Saturday. It was a nice surprise because we hadn't gotten shipping notifications, but we hadn't received the "sorry it's late" email either. My account still shows "shipment pending", even though it was delivered. 

As for the box itself - it was packaged nicely, so everything came in perfect condition, and it smelled SO good! I think the scent was mostly coming from the candle, but the soap is great too. The eyeliner is really nice. I'm wearing it today, and it's definitely better quality than the drugstore brands I'm used to. I liked the big ticket items in the past boxes (August earrings/Sept scarf), but for me, this box is just as enjoyable even without one "big" thing. This box is the 3rd of my 3 month subscription, and I will be renewing despite the rough month they had. I think the products are good quality, and the curations have been great. 

 
Have any of y'all that are trying to get ahold of them and get answers try calling them?

As much as I personally love doing everything through emails and the computer, I always get stuck calling for what I need because I get more information and actually get the issue taken care of!

Maybe they will be more helpful?

 
POPSUGAR Support, Oct 20 10:39 AM:
Hi there,

We're currently experiencing unusually high traffic and we would like to thank you in advance for your patience. If you have already sent in a request, you won't need to email us again as we already received your first. We will get back to you as soon as possible.

Thank you!

POPSUGAR Support

Have more questions? Check out our FAQs

I get this email back from them every day.  They have not answered an actual email of mine in weeks. I wonder how backed up they are with email I also wonder why they don't hire more people to answer them.

 
Still no tracking for me either. Between

this and the lameness/decreased value of the box this month and the last two special edition boxes, I'm pretty close to canceling. (And I had formerly loved this brand!)

 
Tinyytiff said:
Have any of y'all that are trying to get ahold of them and get answers try calling them?

As much as I personally love doing everything through emails and the computer, I always get stuck calling for what I need because I get more information and actually get the issue taken care of!

Maybe they will be more helpful?
Click to expand...
 How can you call them??  please do share

 
Tinyytiff said:
I just assumed they had a technical phone number to call =\

LIKE MOST PLACES.

But, I guess not.
Click to expand...
Normally on your credit card statement, they will show  the charge for that company and then list a phone number.  . 

 
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