Popsugar Must Have October 2014 *May Contain Spoilers*

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By now, you should have received an email regarding the shipment of your October box. We understand your frustration with the delay and we want you to know we truly do apologize. Please be assured that your tracking information will be emailed as soon as it has shipped.

If you have any additional questions, please let us know and we'd be more than happy to assist!

Best,

POPSUGAR Support

Have more questions? Check out our FAQs

P.S. Don't forget to follow us on Facebook, Twitter, and Pinterest!

This was the lame email I got from them today.

 
Tried that # just a general recording with a list of extensions that leave you back to the same circle it says to email them well we all know how that's going. I've never been so upset by a subscription box I know it sounds so silly but they charged me on the first like didn't even go pending it was a straight charge it just aggravates me beyond all belief because I already paid my statement for October it just annoys me but it's been paid for and I don't even have any information at all and I'm moving in two weeks who knows if it will even show up before then I said I would not change my address because there is no point I would get it first or second week in October this is crazy I really hope they read these concerns and address them and maybe into my email from 13 days ago

 
I'm curious to know how they decided who they were sending boxes too, and how they decided who was going to get the email saying the box was going to be waaaaay late. I just feel it's super unfair, and they really need to do something for those of us who are getting the box extremely late. It is now officially at the point that if they charge for November on the 1st, so many of us will still be waiting for our October box. I guess my feeling is they should have sucked it up since they knew there is a problem, and paid for express shipping. It would have solved sooooo many complaints, and problems. I worked in retail for years, and when a customer came in with a problem I worked hard to fix it right away, even if it meant a hit our bottom line, you fix it for the customer. These e-commerce just hide behind their lame excuses, and computer screens. They are probably thankful that they don't actually have to deal with any of us. It's just sad. People work too hard for their money, and there are just too many other sub box options for a company to think it's okay to treat customers like this. They should have invested in some 2 day shipping, problem solved. Sorry this was so long.

 
I'm pretty EFFING pissed that no shipping notification has happened yet for me.

Bay Area, CA over here with still NOTHING.

I just rechecked my credit card statement to see if I was charged twice. Fortunately, only once. I guess they knew if I was charged more than that, I would've raised HELL.

If our October boxes come AFTER Halloween, they better give us a 50% off coupon for staying loyal because this is BEYOND ridiculous.

I'm not going to bother complaining to them through FB or email since they're being generic as crap lately.

But like I said.. if I DON'T get my box BEFORE Halloweenie then BYE FELICIA.

 
I sent an email over a week ago and just got a response.  For the record, I'm not one of the ones who received a late shipping email:

"Thanks for reaching out to us. We'd like to sincerely apologize for the October box shipping delay. We anticipate shipping out all boxes over the course of the next seven days. Please be assured that your tracking information will be emailed as soon as it has shipped."

So, I'm not in the late shipping group, but they anticipate shipping over the next seven days?  I for sure won't get it in time for Halloween then, and I'm not going to even be one of the late that receive it?  That's crazy.  If I didn't really want to try Blue Jean Bar so badly I'll tell them to skip this month and credit me a month. 

 
Whoa that's shocking--I got my box days ago and assumed others would do the same. Then I check back in here and lo and behold! 

Anyway, hoping for quick resolutions to these problems. And a happy halloween whether or not you have decals.

 
I ordered on the 3rd of October with the Rue La La code.  I received two identical emails on that date and nothing since.   :( /emoticons/[email protected] 2x" width="20" height="20" />

I'm not going to email them at this point because I already know I won't get an answer.

The website site still says "Next shipment October."   :( /emoticons/[email protected] 2x" width="20" height="20" />

As much as I'd love for a November 'make-it-up-to-you-box', I'm guessing Nov has already been curated.  I'm going to need a serious discount code to ever go through this shitstorm again.

 
MyKidsHave4Legs said:
I ordered on the 3rd of October with the Rue La La code.  I received two identical emails on that date and nothing since.   :( /emoticons/[email protected] 2x" width="20" height="20" />

 
Click to expand...
Exact same thing here - 2 identical emails at the time I ordered on Oct. 1 and then ... complete radio silence.

Luckily, they have not charged my credit card yet, so hopefully the Rue La La code worked...

There is simply no excuse for PSMH to take down their website mid-week and then deliver a seriously faulty experience to their customers.  If they simply changed the layout, look and feel of their site to include the addition of the baby shower and bridal shower boxes, then they had more than enough time to test the changes to their site thoroughly, to include automated emails, and to work out all the defects and bugs. Sounds like they may have overhauled the whole back-end system in addition to the customer interface (????).  

In the grand scheme of things, since this is the first time I've experienced such a mess with PSMH, I'm not ready to cancel forevermore.  With the exception of the last 2 LE boxes I ordered (resort and fall), I've otherwise had a great experience.  However, if they still don't have their act together by next month, I may need to divert my $39/mo into some different subs. :) /emoticons/[email protected] 2x" width="20" height="20" />

 
Tamara76 said:
Exact same thing here - 2 identical emails at the time I ordered on Oct. 1 and then ... complete radio silence.

Luckily, they have not charged my credit card yet, so hopefully the Rue La La code worked...

There is simply no excuse for PSMH to take down their website mid-week and then deliver a seriously faulty experience to their customers.  If they simply changed the layout, look and feel of their site to include the addition of the baby shower and bridal shower boxes, then they had more than enough time to test the changes to their site thoroughly, to include automated emails, and to work out all the defects and bugs. Sounds like they may have overhauled the whole back-end system in addition to the customer interface (????).  

In the grand scheme of things, since this is the first time I've experienced such a mess with PSMH, I'm not ready to cancel forevermore.  With the exception of the last 2 LE boxes I ordered (resort and fall), I've otherwise had a great experience.  However, if they still don't have their act together by next month, I may need to divert my $39/mo into some different subs. :) /emoticons/[email protected] 2x" width="20" height="20" />
Click to expand...
  I am going to give them a break for a while after this month and see if they get there act together

 
I tried to sign up for BJB the other day and got the "expired or not valid code" message on their website.  I emailed BJB immediately and received an email back today.  It was from a stylist named Tasha.  She wanted to know:  Do you wear strappy tanks?  What is your go-to style of jean?  Do you want to do color for fall?

I told her that I had the coupon code that wouldn't work and didn't want to pay for the service since I had the code.  She wrote back almost immediately.

She told me "there is an issue on our end with our website"  and "we will apply the $40 to whatever you purchase in the box"  "I can get a box to you today and it is free".  They need a credit card on file (probably so people can't keep the whole box of clothes and not pay for it).  She offered to call me right away if I did not feel comfortable with emailing her my CC info.  I asked her to call me tomorrow, it was dinner time at my house.

Anyone else get this sort of communication from them?

 
  • Just got this
  • POPSUGAR Support, Oct 20 02:34 PM:Thanks for reaching out to us. We'd like to sincerely apologize for the October box shipping delay. We anticipate shipping out all boxes over the course of the next seven days. Please be assured that your tracking information will be emailed as soon as it has shipped.

    We understand our recent site update has not been the best experience for you, and we are working hard to fix the errors on the site and in shipping. Please let us know if you have any additional questions.

    Best,POPSUGAR Support


 I want to know why  you charged me for this month after I used a rulala code  :( /emoticons/[email protected] 2x" width="20" height="20" />

 
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Add me to the "we're too busy to respond..." email.  So here I am charged twice, no emails re: delays, no tracking information but it sounds like there are several of us in the situation.

What ticks me off the most is the lack of accountability by "management" - seriously get on your Home Page/FB and apologize for the delays;

 
farrah3 said:
I tried to sign up for BJB the other day and got the "expired or not valid code" message on their website.  I emailed BJB immediately and received an email back today.  It was from a stylist named Tasha.  She wanted to know:  Do you wear strappy tanks?  What is your go-to style of jean?  Do you want to do color for fall?

I told her that I had the coupon code that wouldn't work and didn't want to pay for the service since I had the code.  She wrote back almost immediately.

She told me "there is an issue on our end with our website"  and "we will apply the $40 to whatever you purchase in the box"  "I can get a box to you today and it is free".  They need a credit card on file (probably so people can't keep the whole box of clothes and not pay for it).  She offered to call me right away if I did not feel comfortable with emailing her my CC info.  I asked her to call me tomorrow, it was dinner time at my house.

Anyone else get this sort of communication from them?
Click to expand...
I did.  I got an email last night from a stylist similar to what you got some slightly different questions its funny though the stylist I heard from was Jessy and was told she/he was forwarding the code issue to Tasha still have heard anything from said Tasha.  I was beginning to wonder if she exists lol  

 
My box finally shipped. I received notice last week that a shipping label had been created on the 10th and no movement until now. I live in San Francisco so there is hope that they will arrive soon! Mine is due to arrive on the 24th. 

 
Finally movement on my box. Info submitted friday Oct 10 and picked up today Oct 20. Good luck everyone, hope all the boxes make it before halloween.

 
greeneyedfoxxx said:
My box finally shipped. I received notice last week that a shipping label had been created on the 10th and no movement until now. I live in San Francisco so there is hope that they will arrive soon! Mine is due to arrive on the 24th.
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Shipping notice twins! Except for final destination is so cal for me

 
Getting worried about my box. Used the Rue La La code weeks ago but haven't heard anything since. And obviously it's useless to try and contact them. Ugh. 

And this looked like one of the few boxes I would have loved from them.

 
amyd1259 said:
Getting worried about my box. Used the Rue La La code weeks ago but haven't heard anything since. And obviously it's useless to try and contact them. Ugh. 

And this looked like one of the few boxes I would have loved from them.
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I'm in the same boat, used the Rue La La code, if that makes you feel any better.  No e-mail, no shipping, nothing.  Not really sure what to think at this point.  Hope it just shows up on my doorstep (that would be nice!)

 
Shoppergirll said:
I'm in the same boat, used the Rue La La code, if that makes you feel any better.  No e-mail, no shipping, nothing.  Not really sure what to think at this point.  Hope it just shows up on my doorstep (that would be nice!)
Click to expand...
 same here with me.. at least you guys got an email after you entered the code I didn't.  PLus they billed my credit card too.  What a mess

 

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