Popsugar Must Have October 2014 *May Contain Spoilers*

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sldb said:
I just posted this to their Facebook page:

"Guys, I love you. You have been my favorite subscription. But this is getting really, really bad. You are losing subscribers and ruining your reputation. My husband is a web developer, so I know that something is going on other than "problems with the new website." Here is what I think needs to happen: 1) Be straight with us. At this point, you aren't fooling anybody. People want to know what is really going on, and they have a right to know. You are holding their money. 2) Stop deleting comments on your Facebook wall. It makes you look really bad. Kind of like you have something to hide. 3) The people you charged in error - refund them ASAP  -like yesterday. 4) Expedite shipping on the boxes that haven't shipped yet. Send them by two-day mail, overnight them -just get them there as quickly as possible. 5)If some boxes do arrive after October 29 or 30, you need to make it right with those people in some way."

I know it won't do any good. But it made me feel slightly better. 
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Well said.  I hope they listen.  Popsugar has always been my favorite but I cancelled.  I will sign up again after they sort out their issues, it is just too unstable right now.  I also deleted my cc info from the site, just in case.  Who knows if I will get my October box and at this point I am kind of over it.  Just excited for those of you who received your boxes!!!  I know mine will show up eventually and that's fine.

 
Wow! I've been MIA from MUT in the past few weeks and I hadn't seen this clusterf!ck by PS until today. I never received the email about a late shipment, I wasn't double-charged and my box arrived on the 20th. I appear to be one of the lucky ones, despite usually being one of the ones with issues when PS screws up.

I know I (and others) had concerns about PS moving their shipping date to the 15th of each month while continuing to use SmartPost, but for them to bork the website, run through extra credit card charges, mess up shipping only on subscribers that aren't high profile, delete references to it on FB and then ignore requests for info from paying customers is insane! Did SocialBliss take over PS when they redesigned their website? :ph34r: /emoticons/[email protected] 2x" width="20" height="20" />

I did get an email yesterday saying my box had shipped. The email was sent on the 20th, which was when the box arrived so I found that funny at the time, not realizing how badly PS had screwed up things this month.

 
ChicagoBlonde said:
Wow! I've been MIA from MUT in the past few weeks and I hadn't seen this clusterf!ck by PS until today. I never received the email about a late shipment, I wasn't double-charged and my box arrived on the 20th. I appear to be one of the lucky ones, despite usually being one of the ones with issues when PS screws up.

I know I (and others) had concerns about PS moving their shipping date to the 15th of each month while continuing to use SmartPost, but for them to bork the website, run through extra credit card charges, mess up shipping only on subscribers that aren't high profile, delete references to it on FB and then ignore requests for info from paying customers is insane! Did SocialBliss take over PS when they redesigned their website? :ph34r: /emoticons/[email protected] 2x" width="20" height="20" />

I did get an email yesterday saying my box had shipped. The email was sent on the 20th, which was when the box arrived so I found that funny at the time, not realizing how badly PS had screwed up things this month.
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I was really hoping Chicago people got theirs on the same day! No luck yet here :( /emoticons/[email protected] 2x" width="20" height="20" />. No email, tracking, nothing except the debit from my bank account! I just tried the reverse fedex tracking and a shipment shows up from Virginia?? Of course it just says label created!

 
I hope popsugar fixes this. It makes me so sad! I use a lot of what I got from these boxes on a daily or regular basis so canceling really upset me. I hope things go back to normal soon and that I will feel safe subbing again.

 
According to the email PS sent out last week on October 15, all boxes should be shipped within the next 7-8 days. Today is day 7 (it did NOT say business days), we better all have shipping notices by end of day tomorrow.

 
puppymomofthree said:
Still no reply to e-mails about being charged for a referral box!  Grrrr!
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Have you gotten your box yet? I have been charged for my referral box and I have no indication of a shipping date or anything! They haven't answered my email about it, either. I posted it on facebook and all they said was to be patient.

 
I used the Rue La La voucher which I purchased on 9/22 and haven't received anything from Popsugar besides the confirmation email 10/01. Today I contacted Rue La La and they have heard about the problem and are working to resolve it. The person I spoke with told me that I should expect a resolution in 3-5 days which will either be a tracking number or a refund.

 
I am still really excited about this box.  I think I am going to love every product in it.  I am not too upset about the shipping delay since they are usually really good about getting my box to me in a timely manner.  

 
I was really upset when I had one of the severely delayed Resort boxes but I kind of feel like this is worse.  At least with the Resort box, nothing was going to expire or not be timely.  If I get a box with Halloween decals after Halloween, that is going to be a real bummer.  Still not tracking. Not even back door tracking. I wasn't even CHARGED until last Friday!!!  It is really disappointing going from one of the first people every month to receive a box to one of the last.  :( /emoticons/[email protected] 2x" width="20" height="20" />

 
rebeccamarietta said:
Have you gotten your box yet? I have been charged for my referral box and I have no indication of a shipping date or anything! They haven't answered my email about it, either. I posted it on facebook and all they said was to be patient.
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Nope!  No box or even a shipping confirmation yet!  So annoyed!  You would think they would want to be nice to people who send them other customers!  Grrr!

 
I never got tracking on this month's box either (although I did get the delay e-mail), but mine should be here today.  I can see it in the FedEx Delivery Manager thing.  It's not tracking by reference this month though.  Anyway, if you want to sign up and see if your box is at least in the system, you can do it here: http://www.fedex.com/us/delivery/

 
I used a Ruelala code and canceled my sub yesterday because I didn't want to be charged for November.  Now my account shows that I have no shipments pending.  So I don't know if I'm even getting an October box now, or if my Ruelala code is considered used or not.

 
puppymomofthree said:
Still no reply to e-mails about being charged for a referral box!  Grrrr!
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Same with me and I contacted them on facebook and they said they never received my email so i emailed them again.  Luckily i use a prepaid card and they werent able to charge me but i received an email saying they tried to charge me and couldnt.

 
I'm getting more and more annoyed with this whole fiasco. 

Bought the RueLaLa voucher on 9/22, applied it on the Popsugar website on 10/1, checked the FedEx Delivery manager site - nothing in the system, and now it's 10/22 and I literally have not heard a single thing from Popsugar. I didn't even get that "delay" email. 

SO ANNOYED.  :angry:

 
JenniferV said:
I never got tracking on this month's box either (although I did get the delay e-mail), but mine should be here today.  I can see it in the FedEx Delivery Manager thing.  It's not tracking by reference this month though.  Anyway, if you want to sign up and see if your box is at least in the system, you can do it here: http://www.fedex.com/us/delivery/
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Checked mine and nothing still

 
JenniferV said:
I never got tracking on this month's box either (although I did get the delay e-mail), but mine should be here today. I can see it in the FedEx Delivery Manager thing. It's not tracking by reference this month though. Anyway, if you want to sign up and see if your box is at least in the system, you can do it here: http://www.fedex.com/us/delivery/
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Does it cost to sign up?

 
Using FedEx's app I FINALLY see the PopSugar box. It initiated on the 20th and that's it. Cool, they printed a label. Way to be on top of stuff, guys. Side note, now that USPS, FedEx, and UPS all offer this app, I feel a lot more secure knowing when stuff is coming to my house, I don't have to rely on the company to send me tracking.

This whole debacle is a giant charlie foxtrot. It's as if Target closed for 10 days to remodel but when the store reopened, everything looked the same and there were boxes thrown everywhere and a ton of stuff was out of stock. All of that being said, I was envious of this box for too long to give up on them just yet.

 
Monica Sue said:
Checked mine and nothing still
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It might be worth noting, I don't know why but it doesn't show up if I login on my computer (any browser) The list just shows "nothing found" or something similar. However, I installed the app on my phone and it was there as initiated. I'm not sure why, but maybe the desktop version only shows boxes once they are moving? Moral of the story: try the app.

 

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