Popsugar Must Have October 2014 *May Contain Spoilers*

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A couple of days ago I asked a few questions on their Facebook page. I asked how long my box was going to be delayed and how they were going to ensure that those of us with delayed boxes would receive them before Halloween. I did also ask that if we didn't receive our boxes by Halloween how they were going to rectify the situation.

They responded by deleting my comment. I love Popsugar and it has been my favorite sub. I am trying to stay positive and hope that next month is better.Them deleting my comment did not help things.

 
Based on the comments Popsugar has made on FB, it seems those of us that got the delayed email are the only ones that will be receiving our boxes extra late. They said if you did not get the email that the box has shipped or will be shipping soon, if you got the email it's another story. Lol Great! :/

 
Yeah. I was just wanting them to give a more specific timeline and some assurances, which of course they refused to give. I wouldn't be as upset if the box didn't include a Halloween specific item.

 
Oh they won't give anything, they are doing a very poor job in handling this situation. My guess is if you got the email about shipping late, which I did, we will be lucky to see the nail decals a day before Halloween. Most likely will be after, and for those that did not get the email, they will receive box before Halloween.

 
sldb said:
A couple of days ago I asked a few questions on their Facebook page. I asked how long my box was going to be delayed and how they were going to ensure that those of us with delayed boxes would receive them before Halloween. I did also ask that if we didn't receive our boxes by Halloween how they were going to rectify the situation.

They responded by deleting my comment. I love Popsugar and it has been my favorite sub. I am trying to stay positive and hope that next month is better.Them deleting my comment did not help things.
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 they have not answered my email in the last 2 weeks and also deleted my question from facebook. Its not just you. 

 
Mommylovesmakeup said:
 they have not answered my email in the last 2 weeks and also deleted my question from facebook. Its not just you. 
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You know I understand things happen and no business is perfect but there is a line between overwhelmed/bad month and unprofessional/ rude and it seems like they are crossing it.  That makes me sad.  I can be forgiving of a bad month and I even sympathize a bit because I cannot imagine all the upset and perhaps rude customers they are dealing with but that doesn't allow  them to be rude themselves.  I m not upset about the delays and errors as much as I am habout people receiving rude/unproffessional treatment.  Sigh.  I actually signed up for a new box this month I m so excited to see what they send and they ve been so lovely to deal with.  Come on PoPSugar get back on track!  U can do it!

 
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Ok I'm hoping you guys might be able to help me!  September was my first box-- I bought it with the ruelala code.  October was going to be my first box as a regular subscription.  After the spoilers came out I realized I wasn't super into what they were offering and was annoyed with all the IT glitches so I decided to cancel my account for now-- and I'll order November's box later if it is good.  Anyway,  I was charged for Octobers box 10/16 supposedly,  but I have no shipping information and my account info just says cancelled.  I have an order number and asked for clarification,  but obviously there hasn't been a response.

After you're charged how long does it typically take to get shipping information?  When you have a regular subscription do you usually have your box by this time of the month?  I guess they shouldn't have held off on the ruelala promo until they fixed their site as they are now officially losing customers before they have them! 

 
popwhat said:
Ok I'm hoping you guys might be able to help me!  September was my first box-- I bought it with the ruelala code.  October was going to be my first box as a regular subscription.  After the spoilers came out I realized I wasn't super into what they were offering and was annoyed with all the IT glitches so I decided to cancel my account for now-- and I'll order November's box later if it is good.  Anyway,  I was charged for Octobers box 10/16 supposedly,  but I have no shipping information and my account info just says cancelled.  I have an order number and asked for clarification,  but obviously there hasn't been a response.

After you're charged how long does it typically take to get shipping information?  When you have a regular subscription do you usually have your box by this time of the month?  I guess they shouldn't have held off on the ruelala promo until they fixed their site as they are now officially losing customers before they have them! 
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Nothing is typical with them anymore.  Its really sad they were once amazing but not anymore

 
jebest said:
Based on the comments Popsugar has made on FB, it seems those of us that got the delayed email are the only ones that will be receiving our boxes extra late. They said if you did not get the email that the box has shipped or will be shipping soon, if you got the email it's another story. Lol Great! :/
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Hmm, I didn't receive that email... so I guess no news is good news. XD That... or I'll just get that email later because I never seem to receive their emails in a timely manner. UGH. I just want my October box already.

 
I've yet to get a ship notice for my October Pop Sugar and I'm among those who had the "trouble with billing" emails despite the fact that the card on file is my Paypal card and there is ample money in my account to pay for my subscription. I've emailed them twice about it and have yet to hear back so I doubt I'm getting my October box.

 
rachelnyc said:
I tried the mani decals tonight and I think they're really cute! I used them with Sephora Formula X polish in Dark Matter (black) and Thrilling (very light purplish gray--closest I had to white, which was what I really wanted to use). I figured I'd post here for one idea on how to use them! Sorry about the bad lighting...I had trouble getting my phone to focus and take the pic with one hand  :wacko:

FullSizeRender.jpg

I'm excited to use as many as I can for the next few weeks! At least two of the designs don't scream Halloween, so hopefully anyone who gets their box late can still use some of them :/
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Awww they came out so cute!  Want to come do mine lol? Thanks for sharing!  I m excited to see what cute nails you ladies come up with, please post.  So fun!

 
I just was billed for October but I already used my Rue La La code and so I have no idea why $42 just came out of my checking.  I'm not so not happy.  We'll see how long it takes before they get back to me on this. 

 
Teach22 said:
 Ok so here s what the pop sugar info card says:

Enjoy $40 off your express box filled with hand picked items that are delivered right to your doorstep monthly!

The card itself says 

BJB EXPRESS $40 off your express box  Valid thru november 30th 

We send boxes of handpicked outfits to your doorstep monthly 

40+ brands of denim, amazing apparel, shoes, and accessories to choose from

No upfront cost or commitments 

Sign up at 

bjbexpress.com  

then gives a unique code to use 

Questions call us 844-428- Jean

Fine print says its non- transferable may not be exchanged for cash.  Each code is a unique code and may only be used once Free domestic shipping international recipients may be responsible for customs fees and other shipping charges. etc etc

So sounds like its not for the boutique.  I ll try it I ve had fun with stitch fix, always fun to try once.  Hope that helps!

*so I tried to sign up but my code says its expired or not valid... oye vey ... did this happen to anyone else?
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yes! plus it charged 11 for shipping when it said shipping is free!!! this has happened before with other codes popsugar has given us and im getting pretty upset about that. i am going to call customer service in tomorrow at BJB and see if they will honor the code and the free shipping.

sigh...this is usually why i don't use the codes popsugar gives us

 
Jo Cres said:
yes! plus it charged 11 for shipping when it said shipping is free!!! this has happened before with other codes popsugar has given us and im getting pretty upset about that. i am going to call customer service in tomorrow at BJB and see if they will honor the code and the free shipping.

sigh...this is usually why i don't use the codes popsugar gives us
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Please post what they say I emailed both Popsugar and BJB express on friday evening but haven't heard anything from either.  Yea I was surprised to see they charge shipping and a $20 fee, all the reviews I read (to be fair most were a few months old) said the charge was $1 and shipping was free, weird.  I thought maybe it was just my code but it looks like they sent out many faulty codes *le sigh* 

 
So a stylist from BJB got in contact with me today via email about completing my transaction and to ask a few style questions.  I explained the reason I wasnt able to finish setting up my profile was a faulty coupon code, she passed my e-mail along to some who can help and I m awaiting further instructions. I think its pretty neat the stylists actually reach out to you to ask for your preferences, she asked questions like is there a neckline you prefer or dislike.  How would you describe a fave work style look, a fave going out outfit and fave weekend look.  Also asked about shoes and pant styles and lengths.  Pretty neat. Still waiting on pop sugar to respond lets take bets who thinks I ll hear back from POPSUGAR before BJB takes care of it  (not me) lol 

 
Between the lackluster Fall Must Have, the website debacle, the meh October box that might not even arrive in October, and now this ridiculousness of getting rid of questions on FB I think I am officially fed up with PS. I think my $40 a month can be better spent on some nice Quarterly boxes. Or maybe I'm just uber cranky right now and will rethink things. But seriously, they really need to get their crap together.

 
This reminds me of the late shipping resort box debacle. Dramarama. At least this time there's no one bashing those with shipping issues voicing their concerns and disappointment.

 
Teach22 said:
Please post what they say I emailed both Popsugar and BJB express on friday evening but haven't heard anything from either.  Yea I was surprised to see they charge shipping and a $20 fee, all the reviews I read (to be fair most were a few months old) said the charge was $1 and shipping was free, weird.  I thought maybe it was just my code but it looks like they sent out many faulty codes *le sigh* 
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i just emailed them too. i left messages and got nothing so lets see what happens.....ughhhh i really wanted to try them too!!

 

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