Popsugar Must Have October 2014 *May Contain Spoilers*

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cats-in-hats said:
Long-time lurker, first-time poster. Made this just so i can vent with you all! Yesterday I cancelled after viewing my card account (yet again) and seeing no charge. Kind of the last frustration for me, so I went ahead and removed my credit card info from the account and then cancelled. Over the lunch hour today, what do I see? A pending charge on my card. WAT. A full day after I cancel? How? I am just so confused by this whole ordeal and just want out! Dammit, I can go to Marshall's and find my own damn meatballs  maltballs!

Back on track - the real point is to PSA that you may suddenly have a charge today if you hadn't previously and if you're like me and like to budget out, beware. *sad trombone*

Edited to add that even though I've reached out via customer service, I may attempt to dispute the charge. Will let you know if either is successful...if they get back to me... *additional sad trombone*
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Their social media team is quick. Here's the response I received:

Hi cats-in-hats! Unfortunately, as stated in our FAQs, all subscriptions must be canceled before the first of reach month to ensure that no additional charges are made. This explains why you are being charged for October. We sincerely apologize for any inconvenience this has caused, but you will no longer receive any additional Must Have boxes beginning in November.

<_< frakkin' frak.

 
Ummmm, so I just went to my account page, and saw that my address was wiped out. I guess it never reloaded with the update. So, even though I was charged for the box yesterday, how were they going to ship it? I never got an email saying there was a problem. And when I emailed them to check my account, and make sure it was all good, they never checked on it for me. So Ladies, just make sure all your info is there. Because despite them saying everything was loaded back up into the system, clearly it wasn't.

 
Yep, no address info listed for me as well. I just added it back in now. I was just getting over last month's LE Box mess and now this!

 
Kdlane said:
Yep, no address info listed for me as well. I just added it back in now. I was just getting over last month's LE Box mess and now this!
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So, that means there were two of us, which means there has to be more. I wonder if the shipping hold up is the lack of customer addresses?
 
My whole account was wiped clean, no card or address, been that way since the change.

 
No address info in my account either but my CC was certainly there and they charged it today.  Maybe they were having to hack their old database to figure out who is a member, what the CC is and what addresses to ship them to.  The whole "website down for a week" really screwed them over, eh?

 
I got an email about no cc info. Really lame. Will figure it out tomorrow but so far the site is terrible.

 
I'm a new PSMH subscriber (Rue La La code) and haven't received anything either.  All of my info was entered after the website was back up, so it should be in there.  Should.

I can't wait to cancel this thing once my box actually MOVES.

 
I have not received my box yet either. I thought it was weird that they would select only certain people to send that email to regarding boxes coming a week late (as in a week late past their stated send out time - not as compared to their regular shipping practices). They must know who had their addresses deleted versus who didn't. I went to my account and saw this "We have no address on file for this account." when I clicked on addresses. Really? They couldn't transfer my address from their old system to the new one? Or they only transferred SOME customer addresses and 15 days later it's still not resolved? 

I almost feel bad for them. Popsugar was my favorite box but this little transition that they did (and for what purpose? They only added 3 one time purchase boxes, at least that's what it looks like from an outside perspective) is a complete incompetent disaster. I've been patient but I'll admit that the email that they sent out yesterday was pretty lame considering that they're sending out holiday specific items this month. 

I hope the person responsible for coordinating this whole thing was let go of. What a total debacle! 

 
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My address wasn't on my account so now I've added it. Maybe my box will get shipped! I never even thought to look and see if it was there.

 
I've been trying to be really patient about this, but I am super frustrated with Pop Sugar this month. I haven't received a word from them regarding my box. According to their facebook page, that means my box is not as delayed as some and I "should be receiving tracking information." Well, thanks to the heads up from all of you here, I logged into my account and they don't have my address on file. They have my credit card information...and my survey responses from months ago...but no address. So we'll see if my box is actually on the way.

While I appreciate that bloggers received their boxes early and shared the contents with us, PopSugar really needs to focus on their paying customers. My yearlong subscription ends this month, and if they don't make some sort of small gesture as an apology for this month's delay, I don't think I will be resubscribing.  :( /emoticons/[email protected] 2x" width="20" height="20" />

 
Tiffanyt92 said:
Can't answer that, but I signed up for a FedEx account. That allows me to see any package that is scheduled to be delivered to me.
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I signed up for one too, thanks to this message! But now I can't figure out how to see packages being delivered to me?

However, after reading through many of your posts it finally dawned on me to check and make sure that my address info was not missing. Lo and behold, it was! I feel like a dummy haha. I put the info in, so hopefully it ships soon? I'm surprised they wouldn't contact us regarding the missing info considering all boxes are supposed to ship by the 15th and that date has come and gone.

 
No address for me either and I just got charged even though I should have a referral box!!!!  So beyond upset--I think this is my last month with Pop Sugar!

 
Rachel S said:
I signed up for one too, thanks to this message! But now I can't figure out how to see packages being delivered to me?

However, after reading through many of your posts it finally dawned on me to check and make sure that my address info was not missing. Lo and behold, it was! I feel like a dummy haha. I put the info in, so hopefully it ships soon? I'm surprised they wouldn't contact us regarding the missing info considering all boxes are supposed to ship by the 15th and that date has come and gone.
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It's not easy....first I log into my account, then it asks for some kind of account number. I cancel that, then click the home link. That brings me back to the home page that shows "My Shipments" towards the bottom of the page. There has got to be an easier way to do it, I'm just not savvy enough to figure it out!!
 
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