Popsugar Must Have October 2014 *May Contain Spoilers*

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every time i post here they send an email! they are watching me!

We'd like to sincerely apologize for the October box shipping delay. We anticipate shipping out all boxes over the course of the next seven to eight days. We understand our recent site update has not been the best experience for you, and we are working hard to fix the errors on the site and in shipping. 

Additionally, our Customer Support is currently experiencing unusually high traffic, and we would like to thank you in advance for your patience. There will be a slight delay in response time, but please be assured that your inquiries and concerns will be addressed. 
If you have any additional questions, please feel free to email [email protected], and we will be able to assist.
As always, thank you for being a loyal Must Have subscriber. We hope you enjoy your October box.
Thank you!  

The POPSUGAR Must Have Team 

 
I feel like popaugar should be doing more than saying sorry in their email for their "loyal customers". Just my opinion, even a simple $5 off for next billing cycle would make a lot of customers happily forget their incompetencies this month. Anyway, the email was long over due, they should have sent that a couple weeks ago.

 
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I still haven't been charged so I'm not pleased. At best if I get charred and it ships the same day, and after my box takes it's circuit of the midwest via "smart post" I may get it on the 30th.... but of course I'll get my October box in November. This is some serious BS. The apology shouldn't be on the close of business the day they say is the absolute last day for shipping. 

 
The halloween nail decals...arriving in November...?

I bet they're kicking themselves that they didn't just send a fall print nail decal that would work for all of pumpkin spice latte season...vs stuff with jack o lanterns and cobwebs on it.

 
Shayleemeadows said:
I have still not been charged and my finger is on the cancel button. I was subscribed to a new sub blue velveteen for 1 month and they emailed me that there was a problem with billing 1 DAY after AND offered a coupon to get the box for $8 instead of $10 for the hassle of resubbing. I was going to cancel anyway so I didn't take advantage but wow. What a difference in customer service and that was a totally new company for $10 versus a $43 box who I've been subbed to without canceling for 5 months. What pisses me off too is that i think if I cancel now I will still be charged for October since in my account it says my next billing date is nov and that I was charged the 4th. But I wasn't.
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I have no idea if this is really what happened/could have happened... but this delayed billing made me think.  They are having issues with the billing and amounts charged it seems.  I live in CA and should have been charged tax, but they didn't charge me tax, and it has already cleared my bank account since the 4th.  They are also having discrepancies with how any discount codes are displayed between the different pages of the account info and also in email confirmations.  So their system is going nuts right now. 

What if their system on their end says you were charged on the 4th, and counts it as charged?  You don't have a charge on your bank end, but they're saying they did charge you... so maybe it is another billing glitch similar to the tax issue--that you're marked charged but weren't charged?  

 
I think they thought their website was going to go smooth and simple. It appears it wasn't tested and there are a ton of issues they never planned for. I am not sure if they are fixing them or if they intended to, but people aren't happy and it has put them behind.

 
Still no backdoor tracking for me... I did email them on Monday in a small fit of irritation under the guise that I was a first time subscriber with a rue la la code (technically that account is new...) and inquired about shipping since the Rue La La terms of service said to expect to receive the box WITHIN a week an a half after you order. Got the two auto-responses, but nothing from an actual person.

I work customer service myself, so I always seem to be a little more sympathetic when things like this happen, and I'm not considering canceling at this point, but I am irritated because I want those decals before Halloween!! 

 
I have no shipping email, no apology email, no back door shipping info, no order processing, NOTHING!

Mine is supposed to be a referral box, but still. I worked hard getting 10 referrals to get free boxes! At least tell me something! I am usually very patient, but my patience is running very thin right now.

I did, however, get the email about the 25% off. <_<

 
I got my box today! Hopefully more people will be getting theirs soon too! 

I tore into the maltballs the second the box arrived, and they kind of remind me of German pfeffernüsse (spice cookies), if anyone's familiar with those....I like them!

NOW I just need to figure out why my email/password won't get me logged in on the site, and why when I click the password reset, it won't accept the email address I know I'm signed up with. . .

 
rachelnyc said:
I got my box today! Hopefully more people will be getting theirs soon too! 

I tore into the maltballs the second the box arrived, and they kind of remind me of German pfeffernüsse (spice cookies), if anyone's familiar with those....I like them!

NOW I just need to figure out why my email/password won't get me logged in on the site, and why when I click the password reset, it won't accept the email address I know I'm signed up with. . .
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Did you ever get a shipping email/tracking number? 

 
rachelnyc said:
I got my box today! Hopefully more people will be getting theirs soon too! 

I tore into the maltballs the second the box arrived, and they kind of remind me of German pfeffernüsse (spice cookies), if anyone's familiar with those....I like them!

NOW I just need to figure out why my email/password won't get me logged in on the site, and why when I click the password reset, it won't accept the email address I know I'm signed up with. . .
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Had you gotten any kind of email with a tracking number, or did it just show up? 

 
I received my box today but I never received a shipping confirmation or tracking number. All the items are great and things I will use! There not be one "high ticket" item in the box but everything will either get used or make a great gift!

 
They tried to charge me today but my account was short a few bucks so they couldn't haha. (I only deposit exact amounts on my card for charges but I got tired of seeing it sit there). I got an automated message saying that if I don't update billing my account is auto cancelled. I went ahead and rage cancelled. No charge warning when the charge is 2 weeks late with only a vague "charging this week" last week is unacceptable. I was only really interested in the candle anyway. I can buy that on its own or try to trade. Maybe next month I will resub. What also made me mad is that I would have been charged $86 in the span of 2 weeks if billing for nov is on the 1st. That is a lot of money in a short time for not choosing what you are buying. I wish they would do a 20% off for life of subscription coupon this holiday season. It might keep people from canceling so much.

 
Long-time lurker, first-time poster. Made this just so i can vent with you all! Yesterday I cancelled after viewing my card account (yet again) and seeing no charge. Kind of the last frustration for me, so I went ahead and removed my credit card info from the account and then cancelled. Over the lunch hour today, what do I see? A pending charge on my card. WAT. A full day after I cancel? How? I am just so confused by this whole ordeal and just want out! Dammit, I can go to Marshall's and find my own damn meatballs  maltballs!

Back on track - the real point is to PSA that you may suddenly have a charge today if you hadn't previously and if you're like me and like to budget out, beware. *sad trombone*

Edited to add that even though I've reached out via customer service, I may attempt to dispute the charge. Will let you know if either is successful...if they get back to me... *additional sad trombone*

 
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annabelle3210 said:
I received my box today but I never received a shipping confirmation or tracking number. All the items are great and things I will use! There not be one "high ticket" item in the box but everything will either get used or make a great gift!
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Wow that's great for you- No updates on my account whatsoever. I wonder how their giveaway thing is being done-- Are they only entering those who hasn't been charged yet or charged recently into the "lucky bonus" thing?

 
Does anyone know, who has their gotten tracking, or got their box, if the new subscription number attached to our accounts, works for back door tracking?

 

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