POPSUGAR Must Have February 2013 Box

[brokenship]

This isn't exactly in regards to February's box, but I just got an e-mail from PopSugar. If you're in NY, SF or LA apparently you'll be receiving a cupcake today-Wednesday. I guess that's nice for the subscribers who live there, but its really alienating for everyone else. I mean, why send out a mass email to point out that I'm NOT getting something other subscribers are? Seems very unwise in lieu of the sizing issues where they left out a large chunk of their subscribers and are now doing that again.

 

[iamthatis]

Originally Posted by brokenship /img/forum/go_quote.gif

This isn't exactly in regards to February's box, but I just got an e-mail from PopSugar. If you're in NY, SF or LA apparently you'll be receiving a cupcake today-Wednesday. I guess that's nice for the subscribers who live there, but its really alienating for everyone else. I mean, why send out a mass email to point out that I'm NOT getting something other subscribers are? Seems very unwise in lieu of the sizing issues where they left out a large chunk of their subscribers and are now doing that again.

Yeah, I got the email and found it off-putting too.  I hope people in NY, SF and LA enjoy, but it's a really bizarre and kind of unpleasant marketing ploy.

 

[Rmwife1]

Originally Posted by PinkShanyn /img/forum/go_quote.gif

POPSUGAR Support, Feb 18 20:01 (AST):

Hi Shanyn,

We would like to sincerely apologize that you have had such a negative experience with us so far. We did not mean to offend you with our previous response, we just wanted to let you know that we are absolutely looking into what can be done about this.

Please know that we really care about our customers and would never want to offend you with a product that sends a negative message. It is our intent to always have the POPSUGAR Must Have experience be a positive one.

We would like to offer you the option of having the same products — the Hanky Panky and the Brokedown robe — but a different fit that is more accommodating.

Please let us know if you are interested in receiving the two items as referenced above. Our apologies again for any disappointment you felt in opening your February Must Have box as it should be as special to you as you are to us as a customer.

We look forward to hearing back from you.

Best, 

POPSUGAR Support

YAY!

I just wrote them an email.If it wasn`t for this board I wouldn`t have known they were going to be fixing this /emoticons/[email protected] 2x" width="20" height="20" />)

 

[tara1012]

I got the cupcake email too. I was a little confused by it. It said something about a cupcake truck and tweet them if you want them to stop at. So does that mean they're only going certain public areas (like a food truck)? Or are they actually delivering cupcakes to people's houses? I live about 60 miles from LA, so I don't know how far outside the city they're going. 

 

[tinkerbll695]

This isn't exactly in regards to February's box, but I just got an e-mail from PopSugar. If you're in NY, SF or LA apparently you'll be receiving a cupcake today-Wednesday. I guess that's nice for the subscribers who live there, but its really alienating for everyone else. I mean, why send out a mass email to point out that I'm NOT getting something other subscribers are? Seems very unwise in lieu of the sizing issues where they left out a large chunk of their subscribers and are now doing that again.

. Eh. To me this is the same as birchbox having NYC only events or Sephora only hosting events in certain cities. I appreciate when Companies use new/different/multiple ways to reach their consumers even if I don't get to take advantage. It makes sense to host these local/special events in certain bigger cities because theyre probably reaching more subscribers.

 

[jamiestarlynn]

I can't fit your spa wrap, I can't fit your tiny thong, AND NOW I CAN'T HAVE CUPCAKES?! WTFudge. 

haha.

 

[Beauty-Flawed]

Originally Posted by brokenship /img/forum/go_quote.gif

This isn't exactly in regards to February's box, but I just got an e-mail from PopSugar. If you're in NY, SF or LA apparently you'll be receiving a cupcake today-Wednesday. I guess that's nice for the subscribers who live there, but its really alienating for everyone else. I mean, why send out a mass email to point out that I'm NOT getting something other subscribers are? Seems very unwise in lieu of the sizing issues where they left out a large chunk of their subscribers and are now doing that again.

They are not delivering to subscribers houses they are just going to be in certain areas and if you go to them you can get a cupcake. In SF they are at Market and 1st at Sephora headquarters but I don't feel like going down there... lol I think this is more just to spread word about the must have box and what better way to advertise than with cupcakes. I'm sure anyone on the street that walks up to them is getting a cupcake regardless of whether or not they buy the must have box.

 

[jesemiaud]

Originally Posted by jamiestarlynn /img/forum/go_quote.gif

I can't fit your spa wrap, I can't fit your tiny thong, AND NOW I CAN'T HAVE CUPCAKES?! WTFudge. 

haha.

This made me lol.

 

[AliMo]

The cupcake trucks are not just a Must Have Subscription thing. It's for their new PopSugar Live and PopSugar Shopping sites. They have been updating their PopSugar sites lately and this is part of their advertising/pr campaign. I kind of miss the old site where they had Fab, Bella, Casa etc. I also wish the Live thing wouldn't keep popping up on top and having to mute it.

 

[nancy771]

I must say that the underwear are actually really comfy for being thongs! A bit lose but still comfy and no panty line! Lol. Hopefully during spring break i have time to read the book

 

[g0ldylox1]

My son hijacked the chocolate beads...

 

[gejag]

Originally Posted by brokenship /img/forum/go_quote.gif

Took them a week to get back to me.

Originally Posted by RaquelMichelle7 /img/forum/go_quote.gif

Just a question for anyone who has received a response from PopSugar, approximately how long did it take for them to get back to you? It's been abut a week since I emailed them and just trying to see if I shuld try emailing again or tell myself to be more patient. Thanks guys!

I received an email in about 2-3 days.

 

[gejag]

I don't understand this, why do only the complainers get rewarded?  It makes no sense.  I don't think I even received that email.

 

[gejag]

I have not read all the posts, maybe there are several who are not happy with the cute bath wrap.  There are a lot of things in other boxes that some would not choose (I could live with out the flashing giant rubber watch) but this is part of the mystery and fun of this box.  When you subscribe to a box of carefully hand-selected items chosen by others (professionals) you have to accept that they may or may not always select  something you would choose for yourself yourself.  To the poster who implied PopSugar intentionally "lie" what would be the point?  To dream up a whole marketing conspiracy makes no sense at all.

Unless you ballooned up overnight,

 I would think you know by now you don't fit in a "one size" garment.  And since the odds are there will be the occasional article of apparel in the Must Have Box, maybe you should share it with a lucky friend or choose a subscription more "fitting."

I think PopSugar went well over the top to satisfy the few who have no reason to complain in the first place.  No one forced you to subscribe or promised you exactly what you want each month.  Why on earth would they bend over backwards to accomadate such a selfish attitude.  I can't imagine they would be in business long if this behavior continues to be rewarded.

 

[nicepenguins]

I think the main reason people complained is that ps had a section on their site where they said that they didn't require sizing info at this time. So people who don't fit the one size fits all probably thought they were fine. I think that's why they were upset. Have a nice day!

 

[meaganola]

[No message]

 

[Rach212]

Originally Posted by gejag /img/forum/go_quote.gif

I have not read all the posts, maybe there are several who are not happy with the cute bath wrap.  There are a lot of things in other boxes that some would not choose (I could live with out the flashing giant rubber watch) but this is part of the mystery and fun of this box.  When you subscribe to a box of carefully hand-selected items chosen by others (professionals) you have to accept that they may or may not always select  something you would choose for yourself yourself.  To the poster who implied PopSugar intentionally "lie" what would be the point?  To dream up a whole marketing conspiracy makes no sense at all.

Unless you ballooned up overnight,

 I would think you know by now you don't fit in a "one size" garment.  And since the odds are there will be the occasional article of apparel in the Must Have Box, maybe you should share it with a lucky friend or choose a subscription more "fitting."

I think PopSugar went well over the top to satisfy the few who have no reason to complain in the first place.  No one forced you to subscribe or promised you exactly what you want each month.  Why on earth would they bend over backwards to accomadate such a selfish attitude.  I can't imagine they would be in business long if this behavior continues to be rewarded.

Perhaps you might want to consider reading the posts in the thread before you make generalized assumptions about the people who were unhappy with the box.  Yes, most people know whether or not they fit into a "one size" garment.  Most people also check out a sub before they sign up for it, and those that did saw the FAQ where PopSugar stated that they did not need sizing information.  Can you point me to something I may have missed on the website that told us that garments fitting a specific size range would be sent out?  How is it selfish of someone to be upset that the "main" item in their box is essentially useless to them? 

Why do you immediately jump to the "share it with a friend" if you don't like it response?  Can we get a show of hands of people that join these sub services in order to receive gifts to pass on to others?  Okay, now a show of hands of people who join as a way to treat themselves to some goodies that they will enjoy?  Obviously not many people will be happy with every item in every box.  We all know that we are taking that risk.  Would we be selfish if PopSugar sent out full-sized high-end foundations but only in the palest shade made?  Or only in the darkest shade made?  It's one thing to get a candle that you don't like the scent of, or a book you don't want to read.  It is another to get something size-specific that you can't use even if you love it. 

Nice touch throwing a dancing elephant in there when talking about those that can't wear the "one size" garment. 

 

[jesemiaud]

Originally Posted by gejag /img/forum/go_quote.gif

I have not read all the posts, maybe there are several who are not happy with the cute bath wrap.  There are a lot of things in other boxes that some would not choose (I could live with out the flashing giant rubber watch) but this is part of the mystery and fun of this box.  When you subscribe to a box of carefully hand-selected items chosen by others (professionals) you have to accept that they may or may not always select  something you would choose for yourself yourself.  To the poster who implied PopSugar intentionally "lie" what would be the point?  To dream up a whole marketing conspiracy makes no sense at all.

Unless you ballooned up overnight,

 I would think you know by now you don't fit in a "one size" garment.  And since the odds are there will be the occasional article of apparel in the Must Have Box, maybe you should share it with a lucky friend or choose a subscription more "fitting."

I think PopSugar went well over the top to satisfy the few who have no reason to complain in the first place.  No one forced you to subscribe or promised you exactly what you want each month.  Why on earth would they bend over backwards to accomadate such a selfish attitude.  I can't imagine they would be in business long if this behavior continues to be rewarded.

Keeping it classy...

 

[crburros]

A dancing elephant?

Really?

 

[meaganola]

A dancing elephant? Really?

No kidding. I find it endlessly fascinating how many of these posts merely reinforce what I said in my email to PS: Catty, witchy high school mean girls snickering at the fatties. Congratulations on completely missing -- and thereby proving -- the point! And then my brain starts playing a Headstones song that shares its title with songs by Cee-Lo and Lily Allen.