POPSUGAR Must Have February 2013 Box

[Dayo Steph]

I received my reply from PS Customer Service this evening:

Thank you for your email and we would like to apologize that you have had such a negative experience with us. Please know that we really care about our customers and would never want to offend you with a product that sends a negative message. It is our intent to always have the POPSUGAR Must Have experience be a positive one.

We would like to offer you the option of having the same products — theHanky Panky and the Brokedown robe

 â€” but a different fit that is more accommodating. We will be special ordering these items and hope to get them to you soon, however it may take up to 4 weeks for them to arrive. Please know that we will go ahead and send off each item off as soon as it is ready, so you may be receiving two separate packages.

Please let us know if you are interested in receiving the two items as referenced above. Our apologies again for any disappointment you felt in opening your February Must Have box as it should be as special to you as you are to us as a customer.

I'm pretty pleased with this reply, even though it took quite a while.   At least pleased enough to let the sub go for another month. 

 

[RaquelMichelle7]

While I appreciate the great customer service form PopSugar I'm a little confused as to why they didn't just ask for sizing if they already purchased extra sizing options. I just feel like it would be less work to figure this out before sending out the boxes (since clearly they did anticipate it would be a problem as evidence of them ordering petite and plus hanky pankys) as opposed to dealing with a barrage of emails to rectify the situation after wards. All that aside I really appreciate everyone posting their customer service experiences because it has encouraged me to email Popsugar and see if I would be able to receive the alternate sizes.

 

[yousoldtheworld]

I'm so glad they are rectifying this for you guys! I agree that it would have saved them a lot of trouble to just get the size info to begin with...but, mistakes happen...and IMO the more important thing is how  the mistakes are dealt with.

 

[meaganola]

I got that same email with the four-week turnaround time.

Originally Posted by RaquelMichelle7 /img/forum/go_quote.gif

While I appreciate the great customer service form PopSugar I'm a little confused as to why they didn't just ask for sizing if they already purchased extra sizing options. I just feel like it would be less work to figure this out before sending out the boxes (since clearly they did anticipate it would be a problem as evidence of them ordering petite and plus hanky pankys) as opposed to dealing with a barrage of emails to rectify the situation after wards. All that aside I really appreciate everyone posting their customer service experiences because it has encouraged me to email Popsugar and see if I would be able to receive the alternate sizes.

I get the feeling that they had *no clue* WTF they were doing here and that the specially-ordered stuff actually hasn't been ordered yet.  The email does say "we will be special ordering these items," after all, and asks for confirmation whether we want them.  I'm taking that as an indication that part of this whole thing is that they are taking a tally of how many they need to order.

AND THEN...  Brokedown doesn't make anything in plus sizes.  They don't even make anything in an XL.  That wrap comes in one size -- the size we received.  As in the one that doesn't fit.  So.  Where are these more accommodating wraps coming from?  Are they specially manufacturing them just for this whole fiasco?  I really, really hope they have learned some lessons from this and do not send this sort of thing again.  The fallout from a second round after the flood of email they must have received this time around cannot possibly be worth sending a similar one-size-fits-most item again regardless of how boutique-y it seems, especially since a lot of people have probably moved them onto a canceling-if-this-sort-of-thing-happens-again list.

(On the up side, yesterday, I found out where my near-blinding rage and accompanying tears came from last week:  PMS.  It doesn't usually hit me like that, but when it does, whoo boy, it's a scorched-earth doozy, and I don't realize what's going on until a few days after the fact.)

 

[Jesipae]

Originally Posted by Rach212 /img/forum/go_quote.gif

So, my box finally arrived Friday.  And over the weekend I decided I am cancelling my subscription.  Not because of spa wrap/hanky panky gate, but I stayed mostly spoiler free and I still wasn't excited opening my box.  It was more like, "sigh, wonder what is in here this month"  ... and I realized that most of the January stuff was still in the box it came in, aside from the ball.  I didn't even open the spa wrap because I was just kind of "meh" about it.  

September was my first box so including February that is about $200 spent.  Have I received more than $200 worth of stuff?  Yes.  Have I been introduced to any new, exciting things?  Not really.  The scarf is the most popular item they've sent.  Is it worth $35 to hope for another scarf?  Which I've worn twice?  The benefit make up kit was sent at the end of summer .... and already reduced to 50% off at Sephora at the time we received it.  The lip stain in this month's box has been in drugstores for awhile now.  I just think I have reached the point where it isn't worth it to me anymore.  I'd rather save this money every month and buy something new and exciting rather than wait a year for a company to give it to PopSugar to send to us.  I'm over the "maybe next month will be great because the last ## were unerwhelming, maybe PopSugar listened to us this month" ... 

I'm in the same boat. I've received random boxes since July, (July, October, December, January, February). It was kind of hard, since this month was my favorite box, but like you, I have at least one big thing I never used from each box, and even one thing I sold on craigslist. Luckily I cancelled before seeing this box. Trying to figure out what else might be motivating to spend my $ on, might save up for laser hair removal? Anyways, I like the idea of the box, shopping just isn't fun with my two toddler boys, and I like getting things for myself, but then I ended up in this keeping stuff that I'll never use cause I spent $ on it, but not wanting to give it away because it was supposed to be for me dilemma, which is more stress than it's worth. I'll still follow the thread, but honestly seeing the spoilers is more exciting than actually getting the box, it was fun while it lasted, but not really for me in the end. Loves!

 

[Jesipae]

Originally Posted by meaganola /img/forum/go_quote.gif

I got that same email with the four-week turnaround time.

I get the feeling that they had *no clue* WTF they were doing here and that the specially-ordered stuff actually hasn't been ordered yet.  The email does say "we will be special ordering these items," after all, and asks for confirmation whether we want them.  I'm taking that as an indication that part of this whole thing is that they are taking a tally of how many they need to order.

AND THEN...  Brokedown doesn't make anything in plus sizes.  They don't even make anything in an XL.  That wrap comes in one size -- the size we received.  As in the one that doesn't fit.  So.  Where are these more accommodating wraps coming from?  Are they specially manufacturing them just for this whole fiasco?  I really, really hope they have learned some lessons from this and do not send this sort of thing again.  The fallout from a second round after the flood of email they must have received this time around cannot possibly be worth sending a similar one-size-fits-most item again regardless of how boutique-y it seems, especially since a lot of people have probably moved them onto a canceling-if-this-sort-of-thing-happens-again list.

(On the up side, yesterday, I found out where my near-blinding rage and accompanying tears came from last week:  PMS.  It doesn't usually hit me like that, but when it does, whoo boy, it's a scorched-earth doozy, and I don't realize what's going on until a few days after the fact.)

Popsugar has seemed to learn things the hard way with these boxes since the beginning. Lots and lots of learning errors. You'd expect more from such a large company!

 

[Bizgirlva]

Those who haven't tried the jewelry cleaner, I used some last night!  It's awesome and really made my diamonds sparkle! I'm curious how it will polish silver, I have a lot of silver that I don't wear because it's tarnished, I usually clean it with a cloth but seems to turn quickly.  I hope the cleanser will keep them tarnish free a lot longer.  

The only thing I'm getting rid of (aside from the conversations hearts that went in my bf's valentine's present) is the book.  I've got it up on eBay and it'll offset the cost of the box a bit.  

Can't wait for March, I hope it's all spring things and refreshing.  

 

[wldflowur13]

Originally Posted by BeachBoheme /img/forum/go_quote.gif


I'm sorry, but I wasn't one of the people complaining about the size fiasco, but even *I* was offended.

And with all due respect, when you insulted several people so deeply, you cannot possibly be surprised that others called you those sort of names. And I'm sure (ladies, please correct me if I'm wrong), those ladies felt that *your*comments were even more insulting than the names you're smarting over being called.

As for PS "staying around," I highly doubt that a business, after complaints about sizes and keeping to their policy, would shut down altogether. I think their deciding to never offer size dependent items again is much more likely, don't you?

And no, you never called anyone a name. I think it would have been more sportsmanlike if you had. Instead, you made innuendos and insulted people's intelligence with thinly veiled catty comments. You dismissed out of hand their right to spout off on a topic that they felt strongly about. And I'll bet $100 that if someone did that to you, you'd be upset, too.

If you were really sorry about offending others, you'd apologize for what *you said.* The phrase "I'm very sorry so many took offense" is indicative of deferring or deflecting responsibility/blame, *not* of owning one's actions.

Incidentally, I've found, over the course of my career, that it's usually less polarizing and inciteful to just not apologize at all, rather than offer an apology that's not felt. Just my experience.

Well said!

 

[wldflowur13]

I actually finished reading the book last month. I actually really enjoyed it and have been planning on seeing the movie. I hope you ladies enjoy it as well /emoticons/[email protected] 2x" width="20" height="20" />

 

[jac a]

i have to chime in and say that this box was awesome! LOVED everything. popsugar's boxes have always been a well-rounded and just put together so well. and on top of that their customer service is top notch!

i agree that it is a learning process for them but at least they acknowledge errors and alleviate them. what more can you ask for?

i have (or will) get use out of everything in this box. kudos popsugar 

 

[Rach212]

Originally Posted by Jesipae /img/forum/go_quote.gif


I'm in the same boat. I've received random boxes since July, (July, October, December, January, February). It was kind of hard, since this month was my favorite box, but like you, I have at least one big thing I never used from each box, and even one thing I sold on craigslist. Luckily I cancelled before seeing this box. Trying to figure out what else might be motivating to spend my $ on, might save up for laser hair removal? Anyways, I like the idea of the box, shopping just isn't fun with my two toddler boys, and I like getting things for myself, but then I ended up in this keeping stuff that I'll never use cause I spent $ on it, but not wanting to give it away because it was supposed to be for me dilemma, which is more stress than it's worth. I'll still follow the thread, but honestly seeing the spoilers is more exciting than actually getting the box, it was fun while it lasted, but not really for me in the end. Loves!

I think I will just stick the money I would have spent on the sub away into my savings account and then if I see something ~amazing~ pop up on here, I can buy it.  Or find something similar .... the brokedown scarf, while nice, is not worth $84 and I personally would never spend $84 on any scarf.  I sign up for subs to discover new brands/items ...  I can find Revlon at Walgreens and Nicholas Sparks books anywhere, you know?  I think the novelty has worn off for me with PopSugar. 

 

[jenniferrose]

Originally Posted by Ann Tucci /img/forum/go_quote.gif

Those who haven't tried the jewelry cleaner, I used some last night!  It's awesome and really made my diamonds sparkle! I'm curious how it will polish silver, I have a lot of silver that I don't wear because it's tarnished, I usually clean it with a cloth but seems to turn quickly.  I hope the cleanser will keep them tarnish free a lot longer.  

The only thing I'm getting rid of (aside from the conversations hearts that went in my bf's valentine's present) is the book.  I've got it up on eBay and it'll offset the cost of the box a bit.  

Can't wait for March, I hope it's all spring things and refreshing.  

All of my jewelry is silver and unfortunately this cleaner does not work well for silver (notice it isn't listed on the front of the bottle /emoticons/[email protected] 2x" width="20" height="20" /> )

 

[Bizgirlva]

Originally Posted by jenniferrose /img/forum/go_quote.gif

All of my jewelry is silver and unfortunately this cleaner does not work well for silver (notice it isn't listed on the front of the bottle /emoticons/[email protected] 2x" width="20" height="20" /> )

Ooo!  That's a bummer.  I'll stick to polishing it with my silver cloth, takes no time at all, just one of those chores to do while watchin tv!

 

[SammieHammie]

Should I email Popsugar about the sizing? The HP just barely fit me. If I hadn't just lost 26 pounds they wouldn't have fit at all. And the robe covers nothing.

SN: I want to blog about my sub boxes. What sites do you recommend I blog on? I'm not very knowledgeable about creating websites, so the easier the better. (And FREE)

 

[tdero]

Should I email Popsugar about the sizing? The HP just barely fit me. If I hadn't just lost 26 pounds they wouldn't have fit at all. And the robe covers nothing. SN: I want to blog about my sub boxes. What sites do you recommend I blog on? I'm not very knowledgeable about creating websites, so the easier the better. (And FREE)

I emailed them to complain but they still haven't returned my email. /emoticons/[email protected] 2x" width="20" height="20" /> EDIT: I received an email from them today, stating that they'd send me a new wrap in my size in about 4 weeks. I thanked them, and am happy with the CS. So much so that I re-subbed. Since this was my first month (even if it left a bad taste in my mouth) I think they've handled the situation well, and deserve a second chance /emoticons/[email protected] 2x" width="20" height="20" /> I am glad everyone's situations were able to be resolved, and I hope PS has learned NOT to send size sensitive items /emoticons/[email protected] 2x" width="20" height="20" />

 

[Rynnegade]

Did anyone figure out how to get the song download they mentioned that came with the book?  I clicked on the link they posted on Facebook but could not figure out the strange website that it took me to.  Any help would be appreciated!  Tx!  /emoticons/[email protected] 2x" width="20" height="20" />

 

[JessP]

Originally Posted by SammieHammie /img/forum/go_quote.gif

Should I email Popsugar about the sizing? The HP just barely fit me. If I hadn't just lost 26 pounds they wouldn't have fit at all. And the robe covers nothing.

SN: I want to blog about my sub boxes. What sites do you recommend I blog on? I'm not very knowledgeable about creating websites, so the easier the better. (And FREE)

I use Blogger and really like it, in part because it's a Google product, therefore integrates easily with my Gmail, etc. The other popular blog host is WordPress. I don't use that one so I can't speak to how user-friendly it is, but I can say Blogger is really easy to use. Both are free. Hope that helps!

 

[brokenship]

Update on emailing PopSugar: I wa told that unfortunately they do not have anything for me in smaller sizes, therefore I should make good use I my 15% off coupon so that I can try and find something in my size and a color I would like. At the end of the email I was then told to "look for a surprise" that's coming my way. Honestly I was a little insulted. Telling me to use my coupon and spend more money to get something in my size? Now I have no idea what they plan to send me, but.... Really? I don't know. I'm not home yet but when I get there I'll copy the exact email. Upon reflection I think the email was sufficient. Still a little disappointed in everything as a whole, but I think they did what they could and I'm okay with it. Edit: Thanks for taking the time to share your feedback with us. We apologize that this particular item was not a good fit for you, and will certainly consider this valuable insight for future Must Have boxes. It is our hopes that every box is a positive experience even if some products might be better received than others. While we are not currently offering smaller sizes for the two items mentioned, please be sure to redeem your Hanky Panky voucher for %15 off your entire purchase on their website. With this, you will be able to choose your correct size and any available color you like! We understand that this takes the excitement out of receiving the Must Have box and we would like to send you a little package of goodies for this disappointment. Thank you for your patience and please keep an eye out for a surprise coming your way! Cheers, POPSUGAR Support

 

[AshJs3]

I finally got my box today. I'm hoping it was so late because I let me credit card expire and this won't be a regular thing.

Anyway, I got the wrap in white and the HP in blue. This is the first box that I've really loved and immediately took everything out. My January box is still sitting full.

 

[katybug1986]

I received the email saying I will be receiving the replacement HP and Brokedown robe in "more accomodating" sizes. We will see. I am a size 16/18 with a 40DD chest so it will be interesting. That wrap had no hope of fitting me, it was hilarious. My cat is enjoying it as a soft place to sleep.