POPSUGAR Must Have February 2013 Box

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Originally Posted by brokenship /img/forum/go_quote.gif
Update on emailing PopSugar:

I wa told that unfortunately they do not have anything for me in smaller sizes, therefore I should make good use I my 15% off coupon so that I can try and find something in my size and a color I would like. At the end of the email I was then told to "look for a surprise" that's coming my way.

Honestly I was a little insulted. Telling me to use my coupon and spend more money to get something in my size? Now I have no idea what they plan to send me, but.... Really? I don't know. I'm not home yet but when I get there I'll copy the exact email.

Upon reflection I think the email was sufficient. Still a little disappointed in everything as a whole, but I think they did what they could and I'm okay with it.

Edit:

Thanks for taking the time to share your feedback with us. We apologize that this particular item was not a good fit for you, and will certainly consider this valuable insight for future Must Have boxes. It is our hopes that every box is a positive experience even if some products might be better received than others. While we are not currently offering smaller sizes for the two items mentioned, please be sure to redeem your Hanky Panky voucher for %15 off your entire purchase on their website. With this, you will be able to choose your correct size and any available color you like! We understand that this takes the excitement out of receiving the Must Have box and we would like to send you a little package of goodies for this disappointment. Thank you for your patience and please keep an eye out for a surprise coming your way!

Cheers,

POPSUGAR Support
It stinks that they didn't have a smaller size that would fit you, but at least they are going to try to remedy it! I think I am much more happier about the situation now, versus when I first got my box... Though, I wish they would have just sent us a voucher to go get them for free on the site in the sizes we wanted. (would have been easier on their part)

 
Originally Posted by katybug1986 /img/forum/go_quote.gif

I received the email saying I will be receiving the replacement HP and Brokedown robe in "more accomodating" sizes. We will see. I am a size 16/18 with a 40DD chest so it will be interesting. That wrap had no hope of fitting me, it was hilarious. My cat is enjoying it as a soft place to sleep.
you and I are the about the same size... I emailed them and NEVER heard back for about a week, so I put the wrap on over my clothes just to show how silly it was. my friend laughed at me because she said it was the size of a pillow case. Then we realized it was the same material as her daughters minky blanket. I am glad they are sending a replacement and I pray it fits. The one I have no that doesn't fit will probably be going to my niece this summer. She has three brothers and NO sisters, so I know she will enjoy it :) /emoticons/[email protected] 2x" width="20" height="20" />

 
Originally Posted by tdero /img/forum/go_quote.gif


you and I are the about the same size... I emailed them and NEVER heard back for about a week, so I put the wrap on over my clothes just to show how silly it was. my friend laughed at me because she said it was the size of a pillow case. Then we realized it was the same material as her daughters minky blanket. I am glad they are sending a replacement and I pray it fits. The one I have no that doesn't fit will probably be going to my niece this summer. She has three brothers and NO sisters, so I know she will enjoy it :) /emoticons/[email protected] 2x" width="20" height="20" />
You know, making it into a pillow case wouldn't be a horrible idea...

 
Originally Posted by brokenship /img/forum/go_quote.gif

You know, making it into a pillow case wouldn't be a horrible idea.
It would definitely be softer than my current pillow case :) /emoticons/[email protected] 2x" width="20" height="20" />

 
Here is my email to Popsugar CS:

Code:
 Hello, I have gotten the past 3 Popsugar boxes (since December) plus the Luxury Box. I generally enjoyed most of of what I got with two exceptions: The Luxe Box and the fit of the two big items in the February box. I didn't send a complaint about the Luxe Box despite my cuff being bent and tarnished and the chocolates giving me an upset stomach. I didn't complain because it seemed trivial compared to the people who's boxes didn't arrive on time or arrived with broken, damaged, and missing pieces. However, I don't think I can bite my tongue on the February box. I had been having body issues ever since developing Fibromyalgia and Popsugar was a treat to myself that I could barely afford, but justified because it always cheered me up. This month it didn't. It made me feel worse than I already did because it reminded me that I'm not thin despite my effort to lose weight. The Hanky Panky undies just barely fit and the wrap didn't fit around my hips and exposed my butt. Which is unfortunate because it would be something I would have loved to wear to do my nails in if it had fit. I didn't think something like this would become an issue with Popsugar. Especially since you guys stated you do not need sizing info. I'm sorry, but whether you support it or not, most of the U.S. population does not fit into one size.
 
Originally Posted by SammieHammie /img/forum/go_quote.gif

Here is my email to Popsugar CS:

Hello, I have gotten the past 3 Popsugar boxes (since December) plus the Luxury Box. I generally enjoyed most of of what I got with two exceptions: The Luxe Box and the fit of the two big items in the February box. I didn't send a complaint about the Luxe Box despite my cuff being bent and tarnished and the chocolates giving me an upset stomach. I didn't complain because it seemed trivial compared to the people who's boxes didn't arrive on time or arrived with broken, damaged, and missing pieces. However, I don't think I can bite my tongue on the February box. I had been having body issues ever since developing Fibromyalgia and Popsugar was a treat to myself that I could barely afford, but justified because it always cheered me up. This month it didn't. It made me feel worse than I already did because it reminded me that I'm not thin despite my effort to lose weight. The Hanky Panky undies just barely fit and the wrap didn't fit around my hips and exposed my butt. Which is unfortunate because it would be something I would have loved to wear to do my nails in if it had fit. I didn't think something like this would become an issue with Popsugar. Especially since you guys stated you do not need sizing info. I'm sorry, but whether you support it or not, most of the U.S. population does not fit into one size.
Well said!

 
I received the same email everyone else did about the spa wrap and HP. Does anyone know if we have to return the original items? Kinda odd to send back a thong! haha. Also..Im concerned when they say "more accommodating". I asked what size/what the dimensions are and I never received a response. Anyone else know?

 
Originally Posted by Stephinitely /img/forum/go_quote.gif

On a different note, if anyone is thinking of buying something from Hanky Panky, I managed to get all three codes to work on one order ($10 off for the email list, Zoya polish, and 15% off). I was pleasantly surprised that you could combine codes, that's a pretty substantial bonus in terms of value. 
What did you end up getting?

 
Originally Posted by Ann Tucci /img/forum/go_quote.gif

Those who haven't tried the jewelry cleaner, I used some last night!  It's awesome and really made my diamonds sparkle! I'm curious how it will polish silver, I have a lot of silver that I don't wear because it's tarnished, I usually clean it with a cloth but seems to turn quickly.  I hope the cleanser will keep them tarnish free a lot longer.  

The only thing I'm getting rid of (aside from the conversations hearts that went in my bf's valentine's present) is the book.  I've got it up on eBay and it'll offset the cost of the box a bit.  

Can't wait for March, I hope it's all spring things and refreshing.  
Be careful using it on silver. It doesn't say that you can use it on silver and I use a different cleaner for my silver jewelry specifically made for silver. It did a great job with the gold rings I tried it on so far!

 
Just a question for anyone who has received a response from PopSugar, approximately how long did it take for them to get back to you? It's been abut a week since I emailed them and just trying to see if I shuld try emailing again or tell myself to be more patient. Thanks guys!

 
Originally Posted by RaquelMichelle7 /img/forum/go_quote.gif

Just a question for anyone who has received a response from PopSugar, approximately how long did it take for them to get back to you? It's been abut a week since I emailed them and just trying to see if I shuld try emailing again or tell myself to be more patient. Thanks guys!
about 3 days.

 
Just a question for anyone who has received a response from PopSugar, approximately how long did it take for them to get back to you? It's been abut a week since I emailed them and just trying to see if I shuld try emailing again or tell myself to be more patient. Thanks guys!
Took them a week to get back to me.
 
Originally Posted by RaquelMichelle7 /img/forum/go_quote.gif

Just a question for anyone who has received a response from PopSugar, approximately how long did it take for them to get back to you? It's been abut a week since I emailed them and just trying to see if I shuld try emailing again or tell myself to be more patient. Thanks guys!
I emailed them on the 14th and heard back on the 20th - after I sent them a second email.

 
I thought I remembered someone saying that you could get a $10 credit for signing up on the Hanky Panky site. Does anyone have any info about this? Thanks!

 
Originally Posted by RaquelMichelle7 /img/forum/go_quote.gif

Just a question for anyone who has received a response from PopSugar, approximately how long did it take for them to get back to you? It's been abut a week since I emailed them and just trying to see if I shuld try emailing again or tell myself to be more patient. Thanks guys!
I e-mailed Tuesday 02/19 and got a response Saturday afternoon 02/23 - the exact response that someone else here already posted.  4 days to copy-paste ... they must be really overwhelmed.  I feel bad for them, to a point, because this sub could be really amazing but they aren't really doing anything (IMO) to stand out and make it worth the $35 a month. 

I wonder if they even took a wrap out of the plastic and looked at it before they mailed it out?  Or maybe they think that their entire subscriber population is the same size as they are?  It just seems a bit ignorant to say "we don't need your sizes for anything!" and then send something out that fits sizes 2-12. 

I'm a little ranty ... I'm just irritated by the whole thing, esp the email that I emotionally read as, we're special ordering some custom made wraps for your fat *ss! 

 
I have tried almost all subscription boxes and I can say none will order something "custom made" as a way to do replacements. I was not part of this box's issue, but I am impressed the way PS treated those affected. I am happy for them and I think PS goes above and beyond and trully cares about their customers. I guess with some people it is always like that - you just cannot win, but I would really think about how PS handles such controversial issue where it's hard to remain politically correct so to speak.

 
Originally Posted by wldflowur13 /img/forum/go_quote.gif

I thought I remembered someone saying that you could get a $10 credit for signing up on the Hanky Panky site. Does anyone have any info about this? Thanks!
Just go on their website. It will direct you.

 
Originally Posted by Eleda /img/forum/go_quote.gif

I have tried almost all subscription boxes and I can say none will order something "custom made" as a way to do replacements. I was not part of this box's issue, but I am impressed the way PS treated those affected. I am happy for them and I think PS goes above and beyond and trully cares about their customers. I guess with some people it is always like that - you just cannot win, but I would really think about how PS handles such controversial issue where it's hard to remain politically correct so to speak.
I don't think that I am one of those people that you "just can't win with" ... based on previous items (Rent the Runway, StyleMint, Gorjana(?) bracelets)  it is clear that I don't fit PopSugar's target demographic.  Rather than continue to subscribe, and be disappointed each month, I cancelled my sub.  I'm not angry nor am I a PopSugar hater ... I can recognize when a sub just isn't right for me.  Right now, PS isn't for me, and that is ok. 

 

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