OuiPlease [spoilers]

[sparklesgirlxox]

Sparklesgirl- I don't think it is your place to say whether or not she deserves a replacement. No offense. It's fine that you are upset with your order. We all understand th

   Its also not her place to bash me for saying they don't respond to my emails.  I am making a observation ( which is allowed) That her box seemed great to me

 

[Geek2]

Let's keep this topic on Ouiplease please. No personal attacks. Hope the people who are getting replacements get them ASAP and hope the next box ships without problems. I wanted to subscribe to this service because I love French skin care and anything French but there seems to be too much variation from box to box. Hope they make the value/items more consistent within the boxes. I'm rooting for your all who have this subscription and hope the problems get sorted out ASAP. 

 

[boxesandboxes]

think this company needs to focus on getting boxes out - and of advertised value. they seemed to be so focused on acquiring new customers that so much has slipped. I didnt bother to write to them since my box was fairly ok.  but they need to focus on current customers now. then all this back and forth on threads would go away (and they wouldn't have to delete comments on FB). their product and service would speak for itself. here's hoping 1.4 is fantastic!!

 

[boxesandboxes]

Letter in our inbox. It's a start. 

 

[DianeER]

Letter in our inbox. It's a start. 

Hmm, I'm an annual subscriber and did not get this email. I went to my OuiPlease account and entered my email in the subscription box just in case, and got an error message (something about an invalid mailchimp list). 

 

[biki]

Just got the email too.  Hopefully this means good things.

I'm an annual subscriber too DianeER, did you log into the account or sign into the newsletter section? If the newsletter section it'll probably mean it's a duplicate email address, meaning they may have gone into your junk box.

 

[Mopeysealion]

I'm an annual subscriber and haven't received an email. Can anyone post the contents here? Thanks!

 

[boxesandboxes]

I'm an annual subscriber and haven't received an email. Can anyone post the contents here? Thanks!

i did - earlier in the thread 

 

[Mopeysealion]

i did - earlier in the thread

Ah- attachments don't email. Thanks for posting it. I tried to sign up for the newsletter, but it didn't work, so I'll have to keep trying!

 

[boxesandboxes]

Ah- attachments don't email. Thanks for posting it. I tried to sign up for the newsletter, but it didn't work, so I'll have to keep trying!

I can't copy/paste it as it's an image that they sent. If you scroll up on the site, it's only a couple of messages above. 

 

[Mopeysealion]

I can't copy/paste it as it's an image that they sent. If you scroll up on the site, it's only a couple of messages above.

I've seen it now- I looked as soon as you let me know it was a picture. I'm hopeful the next box is awesome! It's interesting that they exclude home items on their box description- those are my favorite type of item.

 

[boxesandboxes]

They changed the language of the value as well (it used to always say at least $400 value - which is what we all signed up based upon for annual subscriptions). 

OuiPlease Vol. 1.4: “Escape to the French Riviera” is valued at least Twice the Price per parcel. 

 

[Barbie Allen]

That's 

They changed the language of the value as well (it used to always say at least $400 value - which is what we all signed up based upon for annual subscriptions). 

OuiPlease Vol. 1.4: “Escape to the French Riviera” is valued at least Twice the Price per parcel. 

Wow that's kind of bogus and not at all what they promised their customers. 

 

[MET]

That spoiler did not help me - I have no clue.  I very well may have to take a survey of ideas tomorrow at work (I work for a French company with tons of expats).

 

[Saffyra]

Hm.

Im annual and I got that letter. I didn't see the transparency I was looking for.

Still no word on replacements for me and it's been over a month since they were promised to me "in two weeks."

I am still hoping they manage to figure themselves out but dropping the value like that isn't going to make me resubscribe.

 

[Saffyra]

Well, I got a response today.

My "gift" was sent but lost by the shipping company. I'll be sent another "gift." I don't want a gift. I want my items replaced.

I want to reply back and say that if their shipping company is losing this many things, they need a new shipping company.

But of course the shipping company did not lose the "gift" because they never had it. I can see right on my FedEx account that the label was created but there was never an actual package received. 

OuiPlease, what happened to transparency?? Please don't lie to me. I'm a grown woman and I've never been an idiot.

 

[feisty1]

There are a few spoilers on MSA /emoticons/[email protected] 2x" width="20" height="20" />

 

[Mommacheeta]

Been reading these forums for a while but this is my first post. Hi everyone!

I too was sent an undervalued box, my first box. I emailed them and they promised to send a gift. I received an alert from fed ex that a package was on the way and checked it. It was from Oui Please but they never sent me any sort of shipping noticed. It eventually got lost in the mail. I contacted fed ex and they couldn't find it and adviced I contact the company. I contacted them twice with no response. Waited a couple more days then finally disputed the charge.

Of course the very next day Oui Please contacted me to let me know that they would send a gift but could not offer refunds. It was a generic response as if they didn't even read my emails. They never answered any questions about the package that was lost or aknowledged they had sent one.

I had asked them about the lost package and told them I wanted a prorated refund as they had not delivered what they promised and since they were now advertising that the boxes would be twice the value as the cost rather than 400$ I was concerned what that meant. With the 20% discount when I bought a year subscription I was concerned that that would give them an excuse to send only around 175$ worth of items. I also told them that we were advertised to receive a box bi-monthly and that hasn't happened. Here is part of their response I thought everyone would be interested in.

"The parcels are being advertised as twice as much as a single parcel with no discount. The price of a single parcel is $175.

Twice this much is $350. However we will still get as close to $400 as possible. The boxes are Bi-Monthly. The Vol 1.3 was the May box. This did go out in June but this will not delay the Vol 1.4 shipment. Shipping for Volume 1.4 Escape To the French Riviera will begin in Mid-July and continue till the end of July."

 

[Barbie Allen]

Been reading these forums for a while but this is my first post. Hi everyone!

I too was sent an undervalued box, my first box. I emailed them and they promised to send a gift. I received an alert from fed ex that a package was on the way and checked it. It was from Oui Please but they never sent me any sort of shipping noticed. It eventually got lost in the mail. I contacted fed ex and they couldn't find it and adviced I contact the company. I contacted them twice with no response. Waited a couple more days then finally disputed the charge.

Of course the very next day Oui Please contacted me to let me know that they would send a gift but could not offer refunds. It was a generic response as if they didn't even read my emails. They never answered any questions about the package that was lost or aknowledged they had sent one.

I had asked them about the lost package and told them I wanted a prorated refund as they had not delivered what they promised and since they were now advertising that the boxes would be twice the value as the cost rather than 400$ I was concerned what that meant. With the 20% discount when I bought a year subscription I was concerned that that would give them an excuse to send only around 175$ worth of items. I also told them that we were advertised to receive a box bi-monthly and that hasn't happened. Here is part of their response I thought everyone would be interested in.

"The parcels are being advertised as twice as much as a single parcel with no discount. The price of a single parcel is $175.

Twice this much is $350. However we will still get as close to $400 as possible. The boxes are Bi-Monthly. The Vol 1.3 was the May box. This did go out in June but this will not delay the Vol 1.4 shipment. Shipping for Volume 1.4 Escape To the French Riviera will begin in Mid-July and continue till the end of July."

I actually sent them a very similar email that you did. Basically threatening a charge back due to false advertising, and asking for a prorated refund.

And it seems that I got the exact same response that you did. 

 

[Saffyra]

Interesting.

Technically, the current box should ship the last day of June and arrive in July (if the past is anything to go by). So it's not on time. It's late. And I'm pretty sure the 1.3 was the April box (it was supposed to ship last day of April). 

However it does feel like they lost a month in there and are waffling their dates around.

I think the people who have the most to be upset about are the people who bought Annual subscriptions when the promised value was $400. Not that monthly subscribers shouldn't be upset (they should) but they can stop subscribing whereas the yearly folks are stuck.

I feel like they need to offer some sort of compensation or gift to the yearly people who bought six boxes under the impression they would be worth $400 only to find out afterwards that only one or two of the six will be worth what was promised when they signed up. Especially since they also fell through on their discount for yearly members in the shop. Anyone else remember that?