OuiPlease [spoilers]

[sparklesgirlxox]

Still  nothing about my replacement  box.  I am really upset and they don't answer email. So sorry  I trusted them and  got a yearly sub

 

[MET]

Still  nothing about my replacement  box.  I am really upset and they don't answer email. So sorry  I trusted them and  got a yearly sub

That is ridiculous and empathize with your service (or lack of).  This happened to me with PopSugar and I would write an email a day about a missing box -- I never received a response but eventually received the missing box.   My only advise is to keep contacting them.

 

[Mopeysealion]

And, they are supposed to ship the French Riviera box this month, but they haven't said if they actually will. I hope so.

I saw them post somewhere that it is shipping in July, which I assume means August.

 

[sparklesgirlxox]

I saw them post somewhere that it is shipping in July, which I assume means August.

 They are supposed to ship a box in june

 

[aihutch]

I emailed them yesterday and they said they will be shipping 1.4 at the end of July. I was hoping for June too. Guess since they sent 1.3 late, that threw the shipping months off.

 

[sparklesgirlxox]

I emailed them yesterday and they said they will be shipping 1.4 at the end of July. I was hoping for June too. Guess since they sent 1.3 late, that threw the shipping months off.

  How did you get them to answer you.  I email them daily and get nothing. Both on the website and facebook. They owe me half a box.  They should ship nothing more until they either refund or send people what they owe them

 

[aihutch]

  How did you get them to answer you.  I email them daily and get nothing. Both on the website and facebook. They owe me half a box.  They should ship nothing more until they either refund or send people what they owe them

I emailed [email protected] - they really need to be better about answering everyone. It looks like some people get responses and others nothing, like their messages went into a black hole.

 

[The Mind Of Bre]

I emailed them yesterday and they said they will be shipping 1.4 at the end of July. I was hoping for June too. Guess since they sent 1.3 late, that threw the shipping months off.

I wonder if the later shipment date means that the annual subscribers will get one less box?

 

[Mopeysealion]

How did you get them to answer you. I email them daily and get nothing. Both on the website and facebook. They owe me half a box. They should ship nothing more until they either refund or send people what they owe them

Sparklesgirl you emailed them that your box was very incomplete, and they replied that your box was in fact incomplete, and not a variation, and they would be shipping you replacement items. While some people have received their replacement items, many have not, and it hasn't been that long, so I'm not sure what you expect contacting them daily would accomplish. They know you're unhappy, and they said they would try to fix it. If someone were to read this thread and not realize how large a quantity of the unhappy posts were from you they may get a skewed impression of how people feel about ouiplease. There are unhappy people, but also happy. Even if it will take longer to get my boxes, and the value of my boxes is lower than others/ what is advertised, I find it fun to get authentic French items. With how unhappy you are, you might find a chargeback to be in your best interest, both so you don't feel like you didn't get what you paid for and so your stress about the box goes down. Boxes are not a necessity, they are supposed to be fun. I truly hope you are able to find a box that you have a better experience with if Ouiplease isn't able to resolve your problem in the time allotment you are comfortable with.

 

[sparklesgirlxox]

Sparklesgirl you emailed them that your box was very incomplete, and they replied that your box was in fact incomplete, and not a variation, and they would be shipping you replacement items. While some people have received their replacement items, many have not, and it hasn't been that long, so I'm not sure what you expect contacting them daily would accomplish. They know you're unhappy, and they said they would try to fix it. If someone were to read this thread and not realize how large a quantity of the unhappy posts were from you they may get a skewed impression of how people feel about ouiplease. There are unhappy people, but also happy. Even if it will take longer to get my boxes, and the value of my boxes is lower than others/ what is advertised, I find it fun to get authentic French items. With how unhappy you are, you might find a chargeback to be in your best interest, both so you don't feel like you didn't get what you paid for and so your stress about the box goes down. Boxes are not a necessity, they are supposed to be fun. I truly hope you are able to find a box that you have a better experience with if Ouiplease isn't able to resolve your problem in the time allotment you are comfortable with.

  There were 100s of unhappy people on the facebook page. Most people are unhappy look in msa  too.  They  deleted all the posts 100s of them. That's how sleezy they are. I don't know if you work for them or what. Trust me most people are unhappy with them. Most people are concerned that they are not keeping on schedule sending boxes too.  I also find them not answering very upsetting so do many others you don't see the posts they are deleted on facebook by them

 

[lauradiniwilk]

I also feel like a number of people have been disappointed with OuiPlease's service lately.  I was actually just thinking to myself that I was glad I didn't get hooked in when everyone on here was going crazy for it.  It makes me so sad when some of these "too good to be true" subs everyone was really excited about start having problems (Social bliss and Little Lace Box also come to mind).  It seems like a really hard market to continue to be successful in if you don't have major connections or a big name to back you up.  I really hope OuiPlease turns things around though, because I get the feeling that when it's good, it's SO GOOD. 

 

[Barbie Allen]

Would somebody like my Cannelis Tassle Chain Ring?

I have worn it on my pinky a couple of times since getting it because that's the only finger it will fit on. But it keeps falling off and has become more of a nuisance than anything.

I figure I can just fold it up in a piece of paper and send it in an envelope. US only, please. First to ask will get it. Recommended for girls with teeny tiny fingers.

***I have a taker- Ring is gone!***

 

[DianeER]

I emailed them yesterday and they said they will be shipping 1.4 at the end of July. I was hoping for June too. Guess since they sent 1.3 late, that threw the shipping months off.

They answered a question on their Facebook page this week saying that 1.4 boxes would be shipping starting July 15. I hope there's no further delay this time; if shipping 2 weeks into July means no confusion and hassles with customs (if that's what the problem was last time), I'm OK with that. Maybe August will get back on schedule (or they'll decide to move to quarterly boxes rather than every other month).

 

[Saffyra]

I haven't heard anything on my replacement items. I emailed several days ago asking if they had an update but still no response /emoticons/[email protected] 2x" width="20" height="20" />

I was so optimistic but now... 

 

[sparklesgirlxox]

I haven't heard anything on my replacement items. I emailed several days ago asking if they had an update but still no response /emoticons/[email protected] 2x" width="20" height="20" />

I was so optimistic but now... 

 My replacement has not been sent either plus no answer to email its not just you I know a few others too.

 

[emf999]

I think I need to stick up for sparklesgirl a little.  While some people are very happy with their boxes, based on MSA comments, it sounds like there are a LOT of unhappy campers for 1.3.  Like sparklesgirl, I was unhappy with my box and received a really nice email apologizing and offering me a "gift" to make it up for it.  Well, four weeks later, I haven't received a thing and my (very polite) follow-up emails have gone unanswered.  Meanwhile, my payment for 1.4 has been made on schedule but it appears that the June box will not be sent out on schedule, instead it sounds like I will have to wait almost two months after making my payment for my box.  Something smells off about all of this and unless 1.4 is spectacular, I for one will be cancelling.

 

[Mopeysealion]

I just got my email that they are sending my replacement item. The package is 1 pound. I wonder why it would weigh so much?

Just to be clear, I don't think ouiplease is a sparkly perfect company, and I don't work for them. In order to get them to send me a replacement I got a response to my first email, and to get a follow up with a shipping tracking number I had to email them three times before they responded that they are shipping the item to me, and gave me a tracking number. I got my first box (1.3) a month late, and it was beauty heavy when I had expected a wider range of items. I did enjoy the box, I think it is high quality, and I want more! Whether or not I will stay subscribed with their inconsistencies and poor communication is yet to be seen. I do stand by my original comment. This is my one pricey box, and if stops being fun I will stop unsubscribe. Though if they turn out to be a quarterly sub I might have awhile before I can do so!

 

[emf999]

Oh good!  I am glad you are getting your replacement item mopeysealion /emoticons/[email protected] 2x" width="20" height="20" />

Some of the items in 1.3 were fabulous but so beauty-centric and every time I look at my teeny tiny tassia caneliss ear-rings I just shake my head.  I cannot even open the back to try on a three year-old (I still think they will be too small) without destroying the ear rings.  Roll on 1.4!!!

 

[sparklesgirlxox]

I just got my box, and I really wish I hadn't read all the negative/frustrated comments before opening it. It is my first package:

Honey candy, tasty.

The tiny ring, not wearable.

Lavender sachet, good.

Pop up candle, good and fun.

Two mini soaps, good but it will be a while before I use them.

Vanilla cologne purse spray, surprisingly good.

Lavender hand cream, smells great, I didn't need it but I'll use it.

Foot cream, I don't know what I think about that yet.

Beauty oil, will need to check the ingredients, but it is certainly not an item I would have bought myself.

Beauty elixir, again I'll check the ingredients, but I'm not excited about it.

The fanciest eyeshadow I have ever owned. Now I just need an excuse to wear it.

Beige nail polish, sure why not, it's not a color I have.

Face cleanser, I'll need to check the ingredients but I like this.

So, I would have really liked to get a jewelry item- I really don't think that ring counts. But looking down at this box, trying to get everyone's comments out of my head, I'm really excited about quite a few of these items.

  Sounds like you got a full box of great items  that are close to the value of the box. You got items from the first box my guess is that you are not a yearly subscriber.  I got less than half the items you got . Why would they be sending you a replacement item. It seems you got what you paid for. Not   around  $130  total that I and some other got.   I would have been happy with this box as would many others.   What did you need replaced?

 

[Barbie Allen]

Sparklesgirl- I don't think it is your place to say whether or not she deserves a replacement. No offense. It's fine that you are upset with your order. We all understand that.