Julep August 2014

[bonita22]

That's terrible... I have that deal too and so far it's still showing I have 1 more month of prepaid boxes. Just in case I switched my card from my debit card to my Citibank credit card so it'll be easier to dispute the charge if they do indeed charge me full price this month. I'm willing to spend $25 on the Polish Upgrade but not $45.

The problem is it would be $85. Since it's technically a renewal of the 3 month prepaid sub.

 

[Lumaday]

The problem is it would be $85. Since it's technically a renewal of the 3 month prepaid sub.

You're completely right, didn't even think of it that way.  I wonder how this is all going to turn out.

I know the coupon was a ridiculously good deal but I believe they should honor it for the 3 months since it was their mistake.  If they aren't they need to send an email to at least let people know their card will be charged possibly another $60 this month.  I'm happy I switched it to a different card, credit cards are better with charge disputes than debit cards and if they do charge me for another 3 month prepaid I'm definitely disputing it.

 

[Kelly Silva]

Reminder for everyone! Tonight is the last night of the selection window, make your choices or skips by tonight!

 

[Jac13]

I hope there is something good in the secret store. I am just waiting to be amazed.

 

[cari12]

Why would it be renewed this month? The glitch was for a 3 month sub, not counting the welcome box that's July, August, and September. I still have it listed as one more prepaid box on my account after this. If they were going to bill again for another 3 months it wouldn't be until possibly next month but maybe even September 27th for the Oct box. At least that's how I understood it.

I know that we technically weren't supposed to get the 3 month sub at that price but they've known this glitch happened for a couple months and to just now be "oh by the way we are charging you more" seems crazy. They could've cancelled the orders or sent an email saying there was a glitch if you'd like to keep your sub we need to bill the remainder. Not just slyly charge more 2 months into the 3 month period.

 

[Lolo22]

I don't have any charges yet and it appears that my Jules are still crediting my add on. I think I will try to switch my card to a visa gift card I have with like $3 on it just in case.

 

[yunii]

Why would it be renewed this month? The glitch was for a 3 month sub, not counting the welcome box that's July, August, and September. I still have it listed as one more prepaid box on my account after this. If they were going to bill again for another 3 months it wouldn't be until possibly next month but maybe even September 27th for the Oct box. At least that's how I understood it.

I know that we technically weren't supposed to get the 3 month sub at that price but they've known this glitch happened for a couple months and to just now be "oh by the way we are charging you more" seems crazy. They could've cancelled the orders or sent an email saying there was a glitch if you'd like to keep your sub we need to bill the remainder. Not just slyly charge more 2 months into the 3 month period.

I know it isn't suppose to happen but it did for me. I still have the print screen from yesterday morning that stated that I have 1 prepaid after this month. However, by evening (EST Time zone so they are still open) when I go into edit my box section it stated that prepaid is gone and I had to pay for the August box. I called the CS and they told me that the $16 only cover one month, and I already got the welcome back and first month. I explained to them about the print screen and invoice but they aren't going to honor it. I am disappointed because if i didn't check my account, I would of been billed. So I canceled my second account (the one that send nail polish to my USA home) with them.  I am over with Julep as soon as my main (Canada home) 6 months gift sub is over with them. Specially when they aren't even allowing my main account to use my 8500 Jules. 

 

[jennm149]

I really, really, really hate the fact that we don't see an actual "invoice" for monthly boxes anymore.  You know, something that says "this is the charge for the box, this is the charge for each add-on, here are your credits, here's what we used Jules for and here's the total we're billing your credit card."

It makes it so hard to figure out what I'm actually paying for.

 

[Lolo22]

I really, really, really hate the fact that we don't see an actual "invoice" for monthly boxes anymore.  You know, something that says "this is the charge for the box, this is the charge for each add-on, here are your credits, here's what we used Jules for and here's the total we're billing your credit card."

It makes it so hard to figure out what I'm actually paying for.

Yeah, I can't actually tell how my box is being paid for other than that when I go in the app it says my Jules are applied.  Also, in the app my selection window is still open lol. 

I guess I have to wait and see if there's any funny business on the 27th but I did go ahead and change my card to a card with $.17 on it :lol: .  If they aren't going to honor the deal, fine whatever, but I will be sad if they do it and don't say anything because than I would have taken my box on my regular account.

 

[sylarana]

Sounds rather shady to me to change a deal in the middle of it. After all, they realized their mistake much earlier ..

I have little knowledge of the laws behind this, but to me if this is a package deal they are changing, they'd have to send an email out to everyone and offer a choice to cancel for a refund as well (incl returning the boxes so far). After all, you guys intended to purchase 3 boxes for $16 .. not 1! Let alone being charged even more.

I never had these kind of issues with Julep, but it doesn't paint a pretty pic of them. I definitely won't be renewing the 3 month deal.

 

[Lumaday]

I know it isn't suppose to happen but it did for me. I still have the print screen from yesterday morning that stated that I have 1 prepaid after this month. However, by evening (EST Time zone so they are still open) when I go into edit my box section it stated that prepaid is gone and I had to pay for the August box. I called the CS and they told me that the $16 only cover one month, and I already got the welcome back and first month. I explained to them about the print screen and invoice but they aren't going to honor it. I am disappointed because if i didn't check my account, I would of been billed. So I canceled my second account (the one that send nail polish to my USA home) with them.  I am over with Julep as soon as my main (Canada home) 6 months gift sub is over with them. Specially when they aren't even allowing my main account to use my 8500 Jules. 

That's just bad customer service.  I work for a small company and we bend over backwards to make our customers happy because we know how important referrals/good feedback are.  Julep is losing customers over $20 when all they need to do is honor a coupon that they themselves put out there.  If a store prints an ad with a wrong price 95% of the time they still honor it, same thing here.  They put the coupon code out there and yes it was a mistake but they should have honored it, learned how to avoid it in the future, and moved on.

I don't see them lasting long term with issues like these going on.  Customer service is everything and there are plenty of other subs out there that have great customer service.

 

[Lolo22]

Sounds rather shady to me to change a deal in the middle of it. After all, they realized their mistake much earlier ..

I have little knowledge of the laws behind this, but to me if this is a package deal they are changing, they'd have to send an email out to everyone and offer a choice to cancel for a refund as well (incl returning the boxes so far). After all, you guys intended to purchase 3 boxes for $16 .. not 1! Let alone being charged even more.

I never had these kind of issues with Julep, but it doesn't paint a pretty pic of them. I definitely won't be renewing the 3 month deal.

Plus going by their logic, we would have "owed" them money last month, since we already received 2 boxes.  So assuming the first box was an intro box, $16 would not have covered last month either. 

@@yunii did you try calling back at all to see if you could talk to someone else?  I think that CS person is just loony tunes.

 

[DragonChick]

Yeah, I can't actually tell how my box is being paid for other than that when I go in the app it says my Jules are applied.  Also, in the app my selection window is still open lol. 

I guess I have to wait and see if there's any funny business on the 27th but I did go ahead and change my card to a card with $.17 on it :lol: .  If they aren't going to honor the deal, fine whatever, but I will be sad if they do it and don't say anything because than I would have taken my box on my regular account.

That might not be enough to actually reject a charge unless you have a card that specifically will not charge an amount if there isn't enough on the card. I just took a look at their Terms & Conditions out of curiousity, and you might want to as well.

"Paying By Credit Card

For your convenience, when you place your first order and become an official member, we will save your credit or debit card information and use it for all future shipments and charges which will automatically be charged to your saved card on the 27th of each month, unless you notify us. If your payment is unsuccessful on the 27th of the month, we will continue to attempt to process payment for your monthly box at our discretion. We accept the following credit cards at this time: American Express, VISA, and MasterCard. For your convenience and continuous membership benefits as a client, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your membership with us."

And then there's the part regarding chargebacks:

"You must provide and keep us up to date with accurate member information, including your name, address, credit card number and expiration dates. You agree that we may update your information with information your bank or credit card issuer may supply, or other information available to us. All such personal information is subject to the Privacy Policy, incorporated into this Agreement. We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement."

 

[cari12]

I'm with Lolo. I think you more than likely got a CS rep who didn't know the whole story

After all a few ladies who called right when the glitch happened were told they were cancelling all these subs 2 months ago and that never happened. Julep was more than aware of this, it seems highly unlikely to me that they would wait 2 months to change and charge the rest ESPECIALLY without letting people know first.

I'll watch my acct and see what happens on the 27th though. But I most definitely don't think they will re -bill for another 3 months like someone above said they will. Even if the sub was paid at full price the timing isn't right for that yet.

 

[yunii]

Plus going by their logic, we would have "owed" them money last month, since we already received 2 boxes.  So assuming the first box was an intro box, $16 would not have covered last month either. 

@@yunii did you try calling back at all to see if you could talk to someone else?  I think that CS person is just loony tunes.

@@Lolo22 I did call back and talk to one more person and she said the same thing. 

 

[jennm149]

That's just bad customer service.  I work for a small company and we bend over backwards to make our customers happy because we know how important referrals/good feedback are.  Julep is losing customers over $20 when all they need to do is honor a coupon that they themselves put out there.  If a store prints an ad with a wrong price 95% of the time they still honor it, same thing here.  They put the coupon code out there and yes it was a mistake but they should have honored it, learned how to avoid it in the future, and moved on.

I don't see them lasting long term with issues like these going on.  Customer service is everything and there are plenty of other subs out there that have great customer service.

OR -- if they were not going to honor it (because if there was an error in an ad, I've seen stores put notices up saying that and indicating that they aren't going to honor it) -- they should have done something at that time, not 2 months later.

 

[Lolo22]

That might not be enough to actually reject a charge unless you have a card that specifically will not charge an amount if there isn't enough on the card. I just took a look at their Terms & Conditions out of curiousity, and you might want to as well.

"Paying By Credit Card

For your convenience, when you place your first order and become an official member, we will save your credit or debit card information and use it for all future shipments and charges which will automatically be charged to your saved card on the 27th of each month, unless you notify us. If your payment is unsuccessful on the 27th of the month, we will continue to attempt to process payment for your monthly box at our discretion. We accept the following credit cards at this time: American Express, VISA, and MasterCard. For your convenience and continuous membership benefits as a client, if your payment method reaches its expiration date and you do not edit your credit card information or cancel your account, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your account should you wish to discontinue your membership with us."

And then there's the part regarding chargebacks:

"You must provide and keep us up to date with accurate member information, including your name, address, credit card number and expiration dates. You agree that we may update your information with information your bank or credit card issuer may supply, or other information available to us. All such personal information is subject to the Privacy Policy, incorporated into this Agreement. We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement."

It's a Visa gift card so they can charge it all they want, they aren't going to get more than .17 from it. 

 

[Pixikins]

saved my receipt page where it says 3 month sub for the promo price, prepping for the worst, hoping for the best but either way after the promo runs out I'm canceling

 

[Lolo22]

OR -- if they were not going to honor it (because if there was an error in an ad, I've seen stores put notices up saying that and indicating that they aren't going to honor it) -- they should have done something at that time, not 2 months later.

Yeah I think we all figured if it was going to be cancelled it would have been cancelled before they shipped it out.  I understand it's different now, but a year or so ago when I tried to sign up for a 2nd account they cancelled and refunded it the next day and never shipped anything.

And also, re: the not honoring, yes this happened to me with a really good deal on pizza rolls of all things.  They had a sign up that it was a mistake and did not honor the pricing. :lol:

 

[Bloodflowergrl]

I did the 3 month deal too. I can't see anything in my account page....just still processing. I will be ticked if they charge me $$$$. The extra sad thing is I changed my it girl box to the polish upgrade when it became available again. I was willing to pay $25, not more than that. Otherwise I would change the card on file to something else...but this is the first time I was actually planning to pay. I had already decided to cancel when this 3 month deal was up. But I thought it said I had one prepaid box remaining after this current month.

It's weird to "cancel" the deal NOW...but if so, they need to let us know, not just surprise..we are charging you $$$$ now. I would be fine with them canceling the deal. But I can't believe they can just decide not to honor what we signed up for, make up whatever terms they want, and make us pay for it? Without offering us the option of canceling? That is insane to me. Am I really understanding what is going on here?