Julep August 2014

[Kelly Silva]

Well I'm sure no matter where they put it, people would still complain.  Perhaps it's the most central location for their customer base.  Either way, I take it as an improvement.  My boxes have always taken 2 weeks, so if drops to 1 week, I will be ecstatic.

That is nice, but my point is for someone who receives their box within a couple days, to go to over a week, is not really the right change either. It's basically just flipping it so people who were waiting a while, wait less, and people who weren't, are waiting longer. I can hope they will still be shipping out from Seattle as well, but the post doesn't make it seem like that.

 

[jennm149]

It really seems like they are up to something with the Jules/slowly getting rid of them or something.  First the change for referrals, and now getting rid of the Jule box section.

On a side note, I'm 3 days into waiting for a response to my email with the subject line of "Moldy Product" lol.  I went to open my hand and cuticle stick that came in the Spring Break mystery box last month and it was covered in furry mold.  I don't really know what/if anything they'll do about it but I definitely wanted to email them about it (with pictures) to let them know.  Says it has a 2 year shelf life....

Ick -- I have mine here at work still in the box, and just checked.  Luckily, I'm mold-free but you'd really think they'd jump right on an email with that subject, wouldn't you?

 

[sylarana]

I'm pretty sure shipping from Ohio to CA will be at least as slow as DHL from Seattle .. Unless they go by air. No matter who they use. So, for me it still doesn't come close to the 2-3 days it used to be ..

My biggest problem with the slow shipping is that I used to have my box before the secret shop. Now, I don't which makes it less likely that I buy there. Which is really not my problem in the end as I have way more polish than I need ... o

 

[Kelly Silva]

The person who filled the Attorney General's claim with Julep just posted this:

As you may or may not remember I filed a complaint with the WA Attorney Generals office in regards to Juleps customer service and poor shipping standards. I got a response. Julep will be switching to FedEx smart post in September, an online cancel feature will be added to the website by the end of the summer. They admitted to the attorney general that there customer service has been shitty due to the overwhelming growth and that their shipping has been less than par. That they acknowledge that they hid the skip feature on the website and have it in a more obvious spot. In addition they have hired a new person to take over customer service operations and have opened the OH facility.

 

[tacehtpuekam]

Ok. I can never remember... do I have to pick my box by tonight at midnight (2ish hours) or tomorrow night? 

 

[Kelly Silva]

Ok. I can never remember... do I have to pick my box by tonight at midnight (2ish hours) or tomorrow night? 

Tomorrow!

 

[MissTrix]

Good point.  I feel like I've been waiting for some new perks to roll out, but nothing that excites me has come along.

They did customization, which seems to be going over well (happiness-wise, NOT stock-wise).  And they added the get 3 add-ons bonus gift, but honestly I have never once gotten 3 add-ons.  Anything else?  I guess they've been doing that vote on what product you want in the secret store thing every month and opening the secret store to everyone but those are not what I would call a perk since it is not an incentive for doing something.

Anytime there have been 3 items I wanted to add-on, I end up upgrading because it's a better value. Then again, I'm not much for buying anything other than their polishes. lol

The person who filled the Attorney General's claim with Julep just posted this:

Hiding the skip option in a drop down menu is a more obvious location? LOLWUT? XD

 

[sylarana]

Smartpost from Ohio is likely much worse than DHL from Seattle for anyone on the west coast. Can't see how that is supposed to improve anything except for people living within or very close to Ohio ...

 

[mandithomas89]

This whole change came about because of a petition people sent about getting rid of DHL, and I don't think that the people making the petition really thought through the whole part that changing their shipping means that some will maybe get their boxes faster, but some will be slower. I can't wait to hear the drama that will arise when people on the west coast realize that their boxes will now take a week or more to get there.

Smartpost from Ohio is likely much worse than DHL from Seattle for anyone on the west coast. Can't see how that is supposed to improve anything except for people living within or very close to Ohio ...

Yep, definitely not expecting to get my packages any faster in Phoenix this way. 

At least I'm taking a couple more boxes and calling it quits.

 

[DragonChick]

Smartpost from Ohio is likely much worse than DHL from Seattle for anyone on the west coast. Can't see how that is supposed to improve anything except for people living within or very close to Ohio ...

Thinkgeek uses Smartpost and ships from Ohio. It usually takes a week and a half to get to the West Coast, so while the shift from DHL is an improvement, what they switched to is just as bad. During the summer it may not seem as slow, but when it gets closer to any Major Holiday, Smartpost turns into Snail Express as those packages are the lowest priority for movement.

 

[yunii]

Ok Julep finally responded to my email about the Jules section on Julep.com. Basically, they didn't answer my question, ignored it and told me I can use my jules during the 20-24 window. I am kind of upset that they can't just admit they removed it.

 

[Lolo22]

I have never gotten any non-expedited packages from subs/retailers in 2-3 days so I guess I did not know that was even an expectation people had.  I'm just going to see how it goes this month before complaining.  I really don't believe anything can be worse than DHL.

 

[DragonChick]

I have never gotten any non-expedited packages from subs/retailers in 2-3 days so I guess I did not know that was even an expectation people had.  I'm just going to see how it goes this month before complaining.  I really don't believe anything can be worse than DHL.

When they were shipping the sub boxes USPS First Class I typically received mine 2-3 days after it was mailed from New Jersey to the West Coast.

 

[sylarana]

I don't have a certain expectation or am complaining about the situation. I just miss the days when they shipped USPS from Seattle which takes 2 days .. so that used to be wonderful.

Smartpost from Gilroy to here (about an hour away) takes 3-5 days .. if I extrapolate that to Ohio, my guess would be roughly 2-3 months /emoticons/[email protected] 2x" width="20" height="20" />

A central distribution center is a smart move even if I will be at a disadvantage now. Hoping for more free Jules to sweeten the deal /emoticons/[email protected] 2x" width="20" height="20" />

 

[mollybb]

Hiding the skip option in a drop down menu is a more obvious location? LOLWUT? XD

Well it's better than where they had it last month at least?

I miss when Julep shipped everything USPS. I would get my orders in 2-3 days, before I even started looking for them. Now it seems to take at least 10 business days, and I'm on the west coast. At least Fedex has to be faster than that (I hope).

 

[bonita22]

I'm glad that Julep listened to their customers and is trying to improve their shipping. Hopefully people will start getting their boxes a lot quicker now.

If I recall correctly Express ships from Ohio and uses Fedex SmartPost. I usually get my orders with in a week sometimes quicker. The thing I hate about DHL is that my packages always sit in their Phoenix warehouse for 2-4 days. With fedex I always get my packages the next day after they arrive in Phoenix.

 

[yunii]

Okay... I am a little concern about the 3 month sub..

I talked to the customer service person name, Mary, she told me even though I signed up for the 3 months using the code and pay the $16 something. Only my July box was covered and I will be charged for August again since $16 won't even cover one box.

Please advise if they can do that. Even though When I signed up using the code, it clearly stated it was 3 months for $16 something.

 

[yunii]

Yup they did it.. They cancel my 3 months and is asking me to pay for my august box.. Even though my print screen this morning say I pay for it already and i still have one month prepaid box

 

[yunii]

Where can I complaint

 

[normajean2008]

Good point.  I feel like I've been waiting for some new perks to roll out, but nothing that excites me has come along.

They did customization, which seems to be going over well (happiness-wise, NOT stock-wise).  And they added the get 3 add-ons bonus gift, but honestly I have never once gotten 3 add-ons.  Anything else?  I guess they've been doing that vote on what product you want in the secret store thing every month and opening the secret store to everyone but those are not what I would call a perk since it is not an incentive for doing something.

They did add on the bonus gift if you do three add on's.  But then they raised the price of the add on's to equal the cost of a 4th add on... so the bonus isn't really free, lol.  You're paying for it with the price increase.