Julep August 2014

[bonita22]

@@yunii Where did you see they cancelled your 3 month sub? I signed up for the 3 months for $16 as well. If I get charged I'm going to report the charges as fraudulent with my credit card.

 

[yunii]

@@yunii Where did you see they cancelled your 3 month sub? I signed up for the 3 months for $16 as well. If I get charged I'm going to report the charges as fraudulent with my credit card.

I just got off the phone from them and they stated they they will charge for the august box with the $16 deal

 

[yunii]

It is within my account. I went in to check and there it was.. They charged me and took away the prepaid boxes

 

[normajean2008]

Where can I complaint

Well...  the only thing you can do really, that will produce any results, is to get a charge back to your account you used to pay for it with--because they did not produce what they sold you for that price.  

They are basically saying it was a glitch in the system, and half way in they're not going to honor it anymore.  You have grounds for a charge back though (through your bank or credit company).  

You can (and should) file a formal complaint at BBB.org and the Washington Attorney General against Julep, but it wont really give you anything in return.  It is more of a trail against Julep and warning to others in the future etc.  It gives you an outlet to speak your mind on the issue.  

Unfortunately, in my opinion, the only thing that will make serious changes at Julep at this point is if somebody were to file a class action lawsuit against them.  

For 3 years now they have been pulling the same game, and it is only getting worse.  Nothing changes really, because nobody does anything about it as a customer.  It is a form of gambled intimidation from Julep, and they're winning so far.  They know it is challenging, time consuming, and a pain to take legal action.  They just keep taking advantage of customers.  

 

[yunii]

I pay for a julep gift card.

 

[yunii]

if they aren't going to honor what is stated in an invoice, they are the worst company out there. After my main account sub is over, I am done with this horrible company.

 

[Kelly Silva]

Well...  the only thing you can do really, that will produce any results, is to get a charge back to your account you used to pay for it with--because they did not produce what they sold you for that price.  

They are basically saying it was a glitch in the system, and half way in they're not going to honor it anymore.  You have grounds for a charge back though (through your bank or credit company).  

You can (and should) file a formal complaint at BBB.org and the Washington Attorney General against Julep, but it wont really give you anything in return.  It is more of a trail against Julep and warning to others in the future etc.  It gives you an outlet to speak your mind on the issue.  

Unfortunately, in my opinion, the only thing that will make serious changes at Julep at this point is if somebody were to file a class action lawsuit against them.  

For 3 years now they have been pulling the same game, and it is only getting worse.  Nothing changes really, because nobody does anything about it as a customer.  It is a form of gambled intimidation from Julep, and they're winning so far.  They know it is challenging, time consuming, and a pain to take legal action.  They just keep taking advantage of customers.  

I think the other problem is that people still seem to be giving them money, when they're really unhappy with the service. Until their profits drop significantly, they probably won't make any big changes in our favor.

 

[yunii]

But how can the decide to charge me now for august box when it is clearly stated it is prepaid thus morning. It is BS. I canceled that account and I wish they go out if business because the way they holding up to what is stated in an invoice is just wrong.

 

[yunii]

Whoever used that code needs to double check so they don't get burn.

 

[bonita22]

Yep just checked and my account says the same thing. That's ridiculous! And of course it's too late to call and cancel. I'll have to call me credit card company and have them block any future charges from Julep and see what I can do about them not honoring the remaining months in the prepaid sub.

 

[yunii]

Yep just checked and my account says the same thing. That's ridiculous! And of course it's too late to call and cancel. I'll have to call me credit card company and have them block any future charges from Julep and see what I can do about them not honoring the remaining months in the prepaid sub.

Please tell me what you find out regarding the honoring thing.

 

[normajean2008]

I have never gotten any non-expedited packages from subs/retailers in 2-3 days so I guess I did not know that was even an expectation people had.  I'm just going to see how it goes this month before complaining.  I really don't believe anything can be worse than DHL.

They used to ship via USPS, so those on the west coast got their boxes within 2-3 days usually.  Middle got theirs usually in 3-4 days, east coast within the week.  Of course not everybody, but on average.  

Then the Post Office no longer could send nail polish was the claim.  But it can,, it just has to go by ground and have a certain sticker on it.  Every other company sends it by post office still.  Julep thought it'd be cheaper to use DHL, so they switched.  All these major changes happened when they got the huge investment deal.  It quit being about what's best for the customer/still makes sense for the company, and changed to what's the cheapest for the company route/screw the customers.  

Smartpost isn't worse than DHL, but they are just as bad.  Birchbox switched to FedEx Smartpost a few months back, and the complaints got worse than before with UPS Innovations, but at least they didn't go DHL.  All these companies are basically the same, they work the same.  It gets loaded into a hub, it sits until the hub is full, then it goes on a crazy route that makes no sense to us, but supposedly saves gas etc for them... it gets to the final hub and sits, finally gets transferred to the post office.. it gets sorted at post office and delivered.  

Julep has always claimed since the switch that this third party shipping is faster/better than ground shipping by the post office (but it isn't usually).  

 

[normajean2008]

I think the other problem is that people still seem to be giving them money, when they're really unhappy with the service. Until their profits drop significantly, they probably won't make any big changes in our favor.

Yep, and I'm guilty of this myself.  Until now that is.  Everybody who's just skipping month after month, guilty.  Buys from sales, guilty, lol.  

That is why they keep changing and getting rid of incentives.  All the older mavens can't use half of the value/incentives they signed up for... they are trying to get rid of us because we keep skipping most months--because we know there will be better sale deals etc and will wait to buy exactly what we want, vs paying for stuff we don't want just to get one thing.  Some do, but it seems like a lot of us are "done" with Julep most of the time until they blow us out of the water one month.  The new members can't skip (in theory), and gives them a guaranteed income each month, so those are the ones they want. 

We have to stop giving them money like you said.  Their will always be new people who'll get suckered in, especially if us older members don't spread the word on how things really are.  I think a good portion of older members are still holding out a glimmer of hope it'll go back to awesome like it used to be, ya know?  But once a company gets a taste of huge investment deals, and other people have a say more than the company in reality.. it never goes back like it used to.  The greed is too strong.  They claim improvements, but I don't really feel anything that has changed has produced something better.  I'm sure others will have differing opinions, but this is mine. /emoticons/[email protected] 2x" width="20" height="20" /> 

 

[normajean2008]

But how can the decide to charge me now for august box when it is clearly stated it is prepaid thus morning. It is BS. I canceled that account and I wish they go out if business because the way they holding up to what is stated in an invoice is just wrong.

They can get away with it, because technically in their terms and conditions agreement you signed up to, it says they have the right to cancel, change, etc any portion of the subscription.  

So they can take the purchased offer back, they can charge you for August etc.  But as a consumer, you have the right to go to your bank or credit card company (whichever you used to pay), and get a charge back, because they didn't give you what you agreed to buy.  You also have the right to call your payment company and request no further charges be allowed by Julep at any time, because they changed the agreed upon purchase/subscription and you did not agree to be charged further.  

 

[meaganola]

Honestly, I think I'm at the point where I'm holding out for two good months (I have 4300 right now) so I can use my points on boxes and be done with Julep.  I was seriously *just* thinking about giving up on using them on boxes and instead using them on store items a few days ago, and then they yanked that option.  On top of Rainbow Honey being much more my polish style (so now I have a full-sized subscription with them), I've developed an extreme fondness for indie pigments and now have now one but *three* subs for those (crossing my fingers that I can get in on a certain fourth one that may or may not be starting in a couple of weeks), so I clearly have plenty of places to spend my money.

 

[yunii]

They can get away with it, because technically in their terms and conditions agreement you signed up to, it says they have the right to cancel, change, etc any portion of the subscription.

So they can take the purchased offer back, they can charge you for August etc. But as a consumer, you have the right to go to your bank or credit card company (whichever you used to pay), and get a charge back, because they didn't give you what you agreed to buy. You also have the right to call your payment company and request no further charges be allowed by Julep at any time, because they changed the agreed upon purchase/subscription and you did not agree to be charged further.

The problem is I used a gift cert from a friend for it.

 

[bonita22]

Earlier my account didn't say anything about remaining prepaid months but now says I have 1 month left after this month. Under my account it says 59.96 pending not including taxes, Jules or prepaid credits. I'm not really sure what to do. If I wait til I get charged will that be too late? I selected the polish lovers ugrade + 2 add ons so it kinda makes sense.

 

[Kelly Silva]

I don't know if I would cancel, just skip every month because I pay close attention and would not forget to skip. I also track how much I spend on all boxes, and have noticed a significant drop in my Julep spending. To the point where I bought less than $20 last month, and even less than that this month. I haven't been painting my nails as much either, but when I do, I tend to go for all my non-Julep polishes. I really equate my outlived Julep addiction to a whirlwind romance, and we're pretty much broken up.

 

[normajean2008]

The problem is I used a gift cert from a friend for it.

If you used a gift certificate, you can still file claims like I mentioned.  And at least you're not out cold hard cash for the first box.  

They don't have a right to automatically take the deal you bought away in favor of charging you a full priced box, especially without warning. I know that probably sounds conflicting to what I just said earlier about them having a right to change terms etc.. What I mean is, if you used a gift certificate to purchase a 3 month subscription, for the stated price... They don't have a right to cancel that agreement to then charge you another price on your credit card put on file.  If they don't want to honor the agreement, then they need to cancel your account and just not send anymore boxes.

 So whatever company you used on your account you gave them when you signed up (your debit/credit card) is going to be charged for a purchase you didn't authorize.  If I'm reading your posts correctly, I understood that they are going to charge you for an August box in full, which typically happens on the 27/28th of the month.  If that is correct, then get ahold of your bank or credit company that you linked to your Julep account, and tell them they are trying to charge you for purchases you did not agree to and you want all charges by Julep denied.  Financial companies are used to this request they should understand and go forward with it.  

 

[Lumaday]

It is within my account. I went in to check and there it was.. They charged me and took away the prepaid boxes

That's terrible... I have that deal too and so far it's still showing I have 1 more month of prepaid boxes.  Just in case I switched my card from my debit card to my Citibank credit card so it'll be easier to dispute the charge if they do indeed charge me full price this month.  I'm willing to spend $25 on the Polish Upgrade but not $45.