Julep August 2014
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I also did the three month sub deal and it would be pretty messed up if Julep started charging us now with no notice. They knew about the glitch when it happened, and if they had cancelled my account then I would have been fine, but to wait until 2 months later and change it during a selection window? If I had known they were going to do that I would have chosen different things than I did. When I made my choices it said I had one prepaid month after this one, so that better be the case.
Did y'all see the FB post on photoshopping skin? Here's a link to the blog:
http://www.julep.com/blog/beauty-truth/?campaign_id=7993620-110316702&utm_source=1550147&utm_medium=OrganicSocial
Basically, they didn't want to be sneaky about photoshopping so they tried to be "obvious" by using the same picture and they did it not only because everyone else is doing it, but they were also in a hurry and didn't want to take people away from their jobs (since they use in-house workers as models). They will still be photoshopping skin because Photoshop is "amazing".
Honestly, I don't know how I feel about the photoshopping. I get that it's common in business to photoshop, and it is good to have multiple skin tones represented, but it does make everything seem a little sketchy... It also makes me question how much they are photoshopping the polish color since it doesn't really match up in real life.
Another problem I have with the explanation is that Julep is really bad at explaining things. Why say you're being transparent and honest with your customers but you only bring up the photoshopping when you've been repeatedly called out (for months!) on it?
http://www.julep.com/blog/beauty-truth/?campaign_id=7993620-110316702&utm_source=1550147&utm_medium=OrganicSocial
Basically, they didn't want to be sneaky about photoshopping so they tried to be "obvious" by using the same picture and they did it not only because everyone else is doing it, but they were also in a hurry and didn't want to take people away from their jobs (since they use in-house workers as models). They will still be photoshopping skin because Photoshop is "amazing".
Honestly, I don't know how I feel about the photoshopping. I get that it's common in business to photoshop, and it is good to have multiple skin tones represented, but it does make everything seem a little sketchy... It also makes me question how much they are photoshopping the polish color since it doesn't really match up in real life.
Another problem I have with the explanation is that Julep is really bad at explaining things. Why say you're being transparent and honest with your customers but you only bring up the photoshopping when you've been repeatedly called out (for months!) on it?
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I called to check on my 3 month prepaid sub. Under my account it says I will be charged 59.96 not including taxes, jules and prepaid credits. I have the polish lovers upgrade plus three add ons and I applied some jules. Josh says that this will be my last month of the prepaid sub and that I should be charged $33 this month. Yesterday I screen shot where it says that my box is paid for this month and I have one month left and I have the invoiced from when I signed up in June. If i get charged more than $33 I will go to my credit company and ask for a chargeback. At this point, I really don't think I will have to. But you never know with Julep. Hopefully my decision to trust them doesn't turn around and bite me in the behind.
Also, I was on hold for 49 minutes! That's just ridiculous, I always thought people who said they were on hold for that long were exaggerating a bit. They really need to hire some more help.
Also, I was on hold for 49 minutes! That's just ridiculous, I always thought people who said they were on hold for that long were exaggerating a bit. They really need to hire some more help.
meaganola
Uh Huh Her
Uh... They're a *nail polish* company and they don't consider taking accurate photos of their product to be a priority? No. Just... No. You're a *nail polish* company, Julep. Make that one of the job duties. Or hand it over to bloggers who will do it for you.
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I read the article. I don't really care what skin tones they use (or a swatch stick for that matter) I just wish the actual colors would match better. I love the real life photos they post on FB/Instagram but people are SO RUDE I don't blame them for photoshopping the hell out of everything. If they ever reposted one of my manis I would probably cry from reading the comments people make.
What was the explanation for the website saying we have one prepaid month left, but CS told you that you do not?
Kelly Silva
Evolution of a Foodie
To me it seems like the photoshopping article was a way for them to get it out in the open without ever acknowledging that they heavily photoshop the polish colors, which I think is the real problem here. I also think they need to let bloggers do it, I would much prefer a real blogger swatch photo over a Julep photo.
Lumaday
Lumaday
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Yes, I'm interested to see about that.
I had 1,000 Jules and decided not to use them on an add-on because it showed I had 1 more month of pre-paid boxes, so I figured I would collect some more Jules for taking the Polish Upgrade this month and use them on a more expensive add-on next month. Now if I don't have another month coming like it showed I did my Jules are going to go to waste because I am not going to re-sign up for the sub after my 3 month sub is up.
Would have been great to know for a fact this was my last month before I made that decision...
I agree with most of you. I don't care if they photoshop skin color or even if my skin tone is always represented, I care about accurate swatches of the polishes. It's always a bit of a guessing game with Julep- is this color going to be darker or lighter in real life? Is it even going to be close?
Last month during the selection window it said I only had one prepaid month left, but this month said the same thing. I would love to get another box, but if this was the last one on that plan I'd really like to know. Seeing it say I had another month left also affected my decision to keep some Jules as well.
Last month during the selection window it said I only had one prepaid month left, but this month said the same thing. I would love to get another box, but if this was the last one on that plan I'd really like to know. Seeing it say I had another month left also affected my decision to keep some Jules as well.
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I don't know of another company that I shop with that photoshops people into different skin tones. They do it for clothes etc, but not the actual person.
If this is the case as they claim, then why not just take the makeup product photos on one model, and photoshop her different skin tones? Same thing according to what they're saying.
To me, this is the same as people doing "Black face". Plus, the nail polish was applied to a white person's nail, with white skin underneath it. Photoshopping the skin color of the hand doesn't change that fact, and doesn't produce an accurate color swatch. Just like you paint a sheer nude nail polish on a white person, then make the hand black, the polish isn't going to be that color in real life. But I guess Julep doesn't understand that?
New promo code! Use 50SHADES to get Stevie for half price: http://www.julep.com/stevie.html
Has anyone tried this color?
Has anyone tried this color?
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You know, at this point they'd be better off to use swatch sticks!
They could use clear swatch sticks, paint all the colors for the month. Then they can photograph them, and place the images over larger skin tone color boxes with photoshop. No real nails, no real people photographed.
Since the nail swatches were done on clear, what you'd see would be pretty accurate over the skin tone boxes. They could also do more skin tone representations, and have more time because they wouldn't have to sit there photoshopping hands all morning.
Kelly Silva
Evolution of a Foodie
Julep blog post that says near the bottom that if you spend $50+ in the secret store your next Maven box is free. They will add enough Jules to your account to cover it.
http://www.julep.com/blog/august-secret-store/
http://www.julep.com/blog/august-secret-store/
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Exactly the same thing I was thinking/doing--going to cash out my Jules with next month since it was supposed to be the last month of the sub according to the website. I will definitely need to know for sure before next month rolls around. No way do I want to be forced to pay for another 3 month sub.
Same for me. And I was surprised when it said I'd have another month after this one - 3 boxes for $18 was a pretty good deal. Once this box is delivered, I may call CS just to clarify when the initial sub ends, but I was going to keep a 3 month My Maven sub anyway. I kind of like the 2nd sub option.
