Glossybox USA! - April & May discussion

[yanelib27]

Originally Posted by princess2010 /img/forum/go_quote.gif

Sorry people are having problems. I didn't have any at all. I was #189 so I think I must have got in before the big rush. I was able to sign up, do my beauty profile and everything in one swoop. I'm so excited they'll be shipping this month and not June. I didn't expect that at all. I assumed we would sign up in May and they would ship at the end of June.

Me too, no issues with payment, beauty profile, nothing. I think ppl are overreacting for no reason. They are counting so they know when to close subscriptions. And they are saying they will ship out in 2 weeks so I believe them. I am not going to freak out for no reason.

I did notice the ppl making these comments havent subscribed. Maybe its their way of justifying that they dont want to subscribe, who knows? My opinion is: Save the freak out for later, IF you are a paid subscirber /emoticons/[email protected] 2x" width="20" height="20" />

 

[yanelib27]

Another point: they could have closed subscriptions immediately (say at # 50) if they really didnt think they could go through with the shipping in time. Instead of allowing thousands of ppl to subscribe and then be like 'oops our bad, you wont get a May box after all'

 

[Playedinloops]

Originally Posted by cjeanette /img/forum/go_quote.gif

 I had received an e-mail that it had launched? 

Yeah, they sent out that email after people started subscribing. There is a post about it on FB.

 

[glamigirl]

I was #70 and #103 and apparently both didnt go through. Had to subscribe a third time-hopefully third time is a charm

 

[o0jeany0o]

I never heard about them accidentally opening. I found out through their facebook and they were whole-heartedly welcoming subscriptions. If it accidentally opened, they should have stopped it and emailed the people who subscribed that they weren't ready to open and stop their orders. 

I think our little thread scared them into opening subscriptions when they weren't fully ready.

 

[Playedinloops]

Here is where they accidentally opened:

original post:

OMG OMG OMG!!! Its open! I went to log in and it popped up! i just placed my order. Thank you soo much glossybox! but it wouldn't let me finish the beauty profile. /emoticons/[email protected] 2x" width="20" height="20" /> Will I be able to finish it later?

glossy box response: 

• GlossyBox.com Hi Guys, we are so sorry for the confusion. We turned the site on for testing because we wanted it to be bug free before we announced the shop opening. Oops....looks like that's not going to happen now! (o: We are blown away by your energy and excitement! We are going to send out our launch email ASAP. Our site may not be perfect but we'd rather you get your GLOSSYBOXES. Thanks again for your support. 22 hours ago Â· Like Â·   3
  
• GlossyBox.com By the way, we're getting feedback that Paypal isn't processing properly so use your credit card if you can. (o:
  

 

[feelingrealtan]

Originally Posted by yanelib27 /img/forum/go_quote.gif

Me too, no issues with payment, beauty profile, nothing. I think ppl are overreacting for no reason. They are counting so they know when to close subscriptions. And they are saying they will ship out in 2 weeks so I believe them. I am not going to freak out for no reason.

I did notice the ppl making these comments havent subscribed. Maybe its their way of justifying that they dont want to subscribe, who knows? My opinion is: Save the freak out for later, IF you are a paid subscirber /emoticons/[email protected] 2x" width="20" height="20" />

For me, its because I havent subscribed that I'm going to really examine everything people are saying and the way Glossybox is doing things because it will directly influence whether I choose to subscribe in the future. Especially that the cost for this monthly service is so much more than other monthlys, I'm going to be watching all these little things very carefully before deciding.

 

[cjeanette]

I wonder if some poor IT person lost their job over this.....

 

[goodgollymolly6]

Is anyone able to complete their beauty profile??? I have tried about a dozen times and Ive given up. So frustrating...

 

[BabyMafalda]

Originally Posted by BabyMafalda /img/forum/go_quote.gif

I won a box, I didn't receive a box yet, they told me yesterday that they are going to send it today! I doubt it!

Then, Last night I placed an order for 6 month subscription, problems with the payment, I emailed them this morning! They replied to my email 30 minutes ago for reorder with a voucher code, but I cannot enter the code in the order!!!

Come on, Glossybox!!! I don't know what to think!!!

They resolved my problem!!!!! Yeahhhh!!!  So happy!!!!!

 

[princess2010]

Now I'm DYING for my first box and I am SOOOO happy it ships at the end of the month to space out the beauty boxes. I usually get BB and MG in the same day then nothing the rest of the month.
 

 

[celiajuno]

Originally Posted by goodgollymolly6 /img/forum/go_quote.gif

Is anyone able to complete their beauty profile??? I have tried about a dozen times and Ive given up. So frustrating...

I still can't fill out my profile past the first question but I am not going to worry about it anymore. My order was placed and there is a pending charge on my Amex so I am getting a box, that's all I care about.

 

[Jwls750]

Originally Posted by Playedinloops /img/forum/go_quote.gif


Its not about being in beta for me, its about them saying they opened the subs for testing then had to open them for real because someone saw. 

They should do the testing in a test environment, which should be a separate URL linked to a test version of their database. Testing your system is different than working out your website. This would enable them to test the way it works without having to actually open the subs where the public can see.

Testing is what companies do before they are upgrade their database or website. A website can be out of beta for years, and ready for an upgrade, and that is when testing should happen in a test environment, or when a website is opening.

How did you find out that "someone saw it and then they opened it." Did they disclose somewhere that they were in testing and someone prematurely caught them and then they opened? I really am curious about this because that is weird. Just because someone saw them testing, I can't imagine why a company would open before they're ready, even if someone saw them testing. Testing is a good thing. So I guess I'm just confused.

 

[Playedinloops]

Originally Posted by Jwls750 /img/forum/go_quote.gif

How did you find out that "someone saw it and then they opened it." Did they disclose somewhere that they were in testing and someone prematurely caught them and then they opened? I really am curious about this because that is weird. Just because someone saw them testing, I can't imagine why a company would open before they're ready, even if someone saw them testing. Testing is a good thing. So I guess I'm just confused.

On their facebook wall they said it. I posted what they said on the last page. 

 

[Jwls750]

Originally Posted by Playedinloops /img/forum/go_quote.gif


On their facebook wall they said it. I posted what they said on the last page. 

Yup just got through reading it. They seem compltely fine to me, based off of their response and my experience with it. I had no problems. I think people are definitely prematurely freaking out. I get it though, especially if you'e paying $21 a box. But I think Glossybox will be WAY better then MyGlam, who had no site issues(I recall) and started horribly. I ordering pretty late after they opened subscriptions(to everyone i guess /emoticons/[email protected] 2x" width="20" height="20" />) and I had 0 problems with anything, so I feel like maybe they knocked the bugs out right after they opened. I don't know, I just think people rushed to getting mad at them too quickly /emoticons/[email protected] 2x" width="20" height="20" />

 

[Playedinloops]

Originally Posted by Jwls750 /img/forum/go_quote.gif

Yup just got through reading it. They seem compltely fine to me, based off of their response and my experience with it. I had no problems. I think people are definitely prematurely freaking out. I get it though, especially if you'e paying $21 a box. But I think Glossybox will be WAY better then MyGlam, who had no site issues(I recall) and started horribly. I ordering pretty late after they opened subscriptions(to everyone i guess /emoticons/[email protected] 2x" width="20" height="20" />) and I had 0 problems with anything, so I feel like maybe they knocked the bugs out right after they opened. I don't know, I just think people rushed to getting mad at them too quickly /emoticons/[email protected] 2x" width="20" height="20" />

Yeah it seems fine...but it also seems weird that they would admit that in public. Part of me appreciates transparency, another part of me appreciates professionalism. Not quite sure where this one falls. 

 

[Jwls750]

Originally Posted by Playedinloops /img/forum/go_quote.gif

Yeah it seems fine...but it also seems weird that they would admit that in public. Part of me appreciates transparency, another part of me appreciates professionalism. Not quite sure where this one falls. 

Yeah I completely agree. Weird situation, but I think everything seems fine now, so hopefully they get their act together /emoticons/[email protected] 2x" width="20" height="20" />

 

[Playedinloops]

Originally Posted by Jwls750 /img/forum/go_quote.gif

Yeah I completely agree. Weird situation, but I think everything seems fine now, so hopefully they get their act together /emoticons/[email protected] 2x" width="20" height="20" />

Yeah, since they are obviously very closely monitoring the amount of subs they have, I don't think they'll sell too many...I'm hoping they have it set to automatically stop selling once they get there. I don't see anything going wrong necessarily, I just think it is weird.

 

[samplegal]

I was #26 in the sign-ups, and do see the site as buggy (can't do the beauty profile, and some buttons are acting funny), but I don't feel particularly worked up about it. From what I'm reading, they do seem to care about the customers, and I figure they will fix whatever I need them to fix. 

I agree that such a buggy site shouldn't have been out in public just yet, even if it was unannounced. I also think it's better to be transparent about what's what when cornered into opening subscriptions. So they kind of screwed themselves a little, it became a quick chain of unfortunate events for them, and I think they're handling it well, all things considered.

Now as far as paying $23 in CA, that is kind of ridiculous, and I'm sorry for the ladies that are seeing that.

 

[sweetiegirlll]

Originally Posted by goodgollymolly6 /img/forum/go_quote.gif

Is anyone able to complete their beauty profile??? I have tried about a dozen times and Ive given up. So frustrating...

I'm one of the subscribers that's not able to complete my beauty profile either.  Not too worried about it, I'm sure they'll fix it soon.  I may try to access it on my iPad as another poster mentioned that she had no trouble doing it that route.  I'm happy and surprised that they're shipping at the end of the month, I thought that they'd take orders this month for next month's box, that was my guess.

It's true about drugstore brands being way more expensive in other countries.  Here in Belize, if you can even get it, a Covergirl Quad Eyeshadow that retails about $7 at Target will be $21.  Even E.L.F. and dollar store type brands are expensive here.  It's usually about triple the price.  That's due to customs and duty and the cost of physically getting the product here, plus I live on an island so that's another added cost.  When you're really needing something, it's nice to be able to get it, but I usually do most of my beauty shopping online and pick it up when I go to the States and pack two heavily loaded suitcases for the trip back.  In El Salvador, their Sears is more like a Macy's and they sell things like Lancome, Elizabeth Arden and Clinique along with high end fragrances but also sell CoverGirl and Revlon for much more than you'd expect.  Their currency is also the U.S. dollar so it's especially weird to pick up a $5 Ecotools makeup brush duo and see it priced at $20.