Glossybox USA! - April & May discussion
- Thread starter glamourdolleyes
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The products will be similar to Birchbox. The only difference is that Glossybox has built the price of shipping into their boxes along with tax and of course the cost of goods. Items will be four to five deluxe or travel size samples (no foil packets) and possibly a full size item each month.
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Nope, I signed up this morning and couldn't complete my profile on my work PC using Firefox. Just tried again from home using Chrome, Safari, Firefox again, and IE. 3 of the browsers got stuck on the first page of the profile and I was unable to move forward after clicking on the arrow. IE wouldn't even let me log into the site. However, I did get 4 automated emails after I signed up, 1) Newsletter subscription success 2) Order Invoice 3) Order Confirmation 4) Order Update - Payment Success. It appears I'm signed up, so I'll just check back for the profile.
I got the "Open for subscription" email yesterday afternoon, and waited to sign up (after telling myself "self, go ahead and sign up - you wouldn't want to miss out on the launch box") so I did this morning and was already customer #2099, man, that's $44K in less than 24 hours. Better be good, lol
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Ok so I'm super bummed! I signed up last night also but for the year and they took out the $220 within that hour! I even received a confirmation email! I was having issues taking the beauty profile so I emailed them this morning after I was still having issues.
They emailed me back:
Quote: Dear Jennifer Ampere We are truly sorry to inform you that we experienced difficulties while processing your initial Glossybox order. We refunded your money immediately and you should see your refund in your account in the next couple of days. What does this mean? You must resubscribe immediately to receive your May GLOSSYBOX! Our boxes are selling fast and we only have a limited quantity so please do so as quickly as you can. We don't want you to miss out on receiving your GLOSSYBOX. If you have any questions, you can
call us on 1-888-738-1140
or email [email protected]
We would be happy to personally support you on this matter. Your GLOSSYBOX Team
I haven't responded due to I'm waiting to get my $220 back in my account. Because it's so much money I don't feel comfortable spending $440 for a box and what if I still have issues now I'm out $440 like I have that much to spend?!
So I get a call from a hotel and they say they are from glossybox and would like to help me set up my subscription? I felt weird getting a call from a hotel! They say they are giving me a voucher due to the issue. I say, "I have to think about it cause I'm not sure yet" So they say ok but you might miss out and the refund might not get into my account till after the weekend! Also when I use the voucher (If I do) they told me not to log in?! Just order it and put in my info like I'm a new customer?!
I'm sorry but I was very put off by this! So they don't want me to login?! I don't like the way that sounds. I'm definitely not trying again till I see my money returned!
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Wait...a hotel??!
details! 
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I'm guessing the beauty profile is just so they know what the demographics are. I believe all Glossyboxes are the same so it's not vital the beauty profile be filled out immediately. I could be wrong but I don't think so. If there's a variation it's slight not like BB with 32 different boxes.
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I signed up the second i got the email.... I did month to month so we will see if I like it.
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HotelCloud - 646-490-8035
thats what was on my caller ID
thats what was on my caller ID
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Based on google, hotelcloud is a software program. It says its for hotels, but it def has something to do with phonecalls, so I bet its just some software they are using.
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But they knew all about my account?! So I'm not feeling good at all at this moment
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I did the same, month-to-month sounds more logical this time around, although I did a year subscription with BB lol.
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That sucks. I'd contact my bank and make sure I get that refund.
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Right, I'm assuming its software that glossybox purchased and uses for their phone calls, so you were talking to glossy box staff who called you through that software program.
Originally Posted by StillPooh /img/forum/go_quote.gif
Quote: Originally Posted by zadidoll /img/forum/go_quote.gif
The products will be similar to Birchbox. The only difference is that Glossybox has built the price of shipping into their boxes along with tax and of course the cost of goods. Items will be four to five deluxe or travel size samples (no foil packets) and possibly a full size item each month.
I thought there was definitely one full size product per month?
Nope, it's not guaranteed. From their website:
Looks to be a new number. http://whocalled.us/lookup/8887381140
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I signed up for a month to month to try it out last night and had no problems! Will skip Julep for two months and try out Glossybox to see if it's worth the hype.
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I cannot justify paying $21 per month. But hope everyone enjoys their boxes. I guess growing pains are hard, what with the bugs. Hope it resolves quickly. Looking forward to seeing what you get on MUT!
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I guess it's just really upsetting but I'll get over it. as long as I get my money back. My Husband told me to just sign up again but I just don't feel like it now since I am out $220. till Monday and it may seem like no big deal cause they are trying to get it to me asap. But they took it out fast yet my order never went threw? You would think they could resolve the issue over the phone so I wouldn't have to get my money back and re subscribe. I never asked for my money back I would have waited for them to resolve it but now it just seems like a pain. Especially having 4 kids I just don't feel right taking another $220 out god forbid I need the money for an emergency taking $440 out is not an option to me.
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Yeah, you have every right to be upset, that is a LOT of money. I would definitely wait for the refund if that had happened.
