Glossybox USA! - April & May discussion

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Yeah and now I might even get to subscribe for this month cause they said it might close subscription soon. All that just was a big let down and now I'm thinking if I even want to subscribe or not. With the bug issues and so on it leaves me worried that maybe I should just wait till they get everything smoothly running. 

 
Originally Posted by ibedatfinemami /img/forum/go_quote.gif

Yeah and now I might even get to subscribe for this month cause they said it might close subscription soon. All that just was a big let down and now I'm thinking if I even want to subscribe or not. With the bug issues and so on it leaves me worried that maybe I should just wait till they get everything smoothly running. 
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I meant might NOT even get to...

 
Originally Posted by ibedatfinemami /img/forum/go_quote.gif

I meant might NOT even get to...
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Which seems really unfair...they should understand not wanting to do a second transaction for that amount...did you get a code or anything? I saw something on their fb wall but I don't know anything about it.

 
Originally Posted by StillPooh /img/forum/go_quote.gif

I'm not signing up yet, either. I am more than a little concerned that they are going to have a LOT of problems getting up and running, after reading they really didn't intend to open subscriptions yesterday. They were testing the site and the girls who were stalking them found out and started enrolling! 
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 Anybody notice what it says next to their name?

 
glossybox_logo.png


I don't want to give my credit card to a website that's still beta testing. 
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Beta! Of course! I kept looking at that word, thinking "That's strange, why does it say beta"? Ugh! No wonder I was having problems with the site and couldn't place an order for one month subscription. And I tried to enter my credit card number without success (I hope it didn't go anywhere). You were smart to wait. I know there are a lot of people  who got through, and I'm happy for all of you. But really,Glossybox should not have opened this until the full launch. 
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Well, I signed up for it this month. I'm only signing up for one month at a time. Not sure that it'll be worth the $21, but we'll see. I was happy with Sample Society for the first month and it was $15. I kept it around for three months and decided to cancel due to not having a desire to try or being able to try more than a couple of items this month. So I'm replacing it with a Glossybox subscription.  So now I've got my 2 Birchbox subscriptions and the Glossybox. About $41, eeek! Just a little bit wary of GB because I want to pay for better samples, not just shipping and tax added in...I'd rather sign up for a third Birchbox and save the extra 11 bucks if that's the case.

Hmm, well like I said...we'll see.

 
 had a similiar experience. Ordered the year subscription last night it went through for $220 and I was even able to take the beauty profile.  Today I listen to a voicemail left while I was at work saying that they had to cancel my subscription and that the sent me an email for a promocode for $10 off for the trouble of resubscribing.  So I am impressed that they personally called and offered a promocode, even if they did mess up.  But when I resubscribed to today there is additional charge for tax so which ends up being a bit more the twice the amount of the promocode discount.  I think they should have notified me of this additional charge that was not there on my first attempt yesterday.  I emailed them and I'm curious to see what they say.  This mess has be thinking I may not want to bother with them

Originally Posted by ibedatfinemami /img/forum/go_quote.gif


Ok so I'm super bummed! I signed up last night also but for the year and they took out the $220 within that hour! I even received a confirmation email! I was having issues taking the beauty profile so I emailed them this morning after I was still having issues.

They emailed me back: 

 

I haven't responded due to I'm waiting to get my $220 back in my account. Because it's so much money I don't feel comfortable spending $440 for a box and what if I still have issues now I'm out $440 like I have that much to spend?! 

So I get a call from a hotel and they say they are from glossybox and would like to help me set up my subscription? I felt weird getting a call from a hotel! They say they are giving me a voucher due to the issue. I say, "I have to think about it cause I'm not sure yet" So they say ok but you might miss out and the refund might not get into my account till after the weekend! Also when I use the voucher (If I do) they told me not to log in?! Just order it and put in my info like I'm a new customer?! 

I'm sorry but I was very put off by this! So they don't want me to login?! I don't like the way that sounds. I'm definitely not trying again till I see my money returned! 
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Originally Posted by awall18 /img/forum/go_quote.gif

 had a similiar experience. Ordered the year subscription last night it went through for $220 and I was even able to take the beauty profile.  Today I listen to a voicemail left while I was at work saying that they had to cancel my subscription and that the sent me an email for a promocode for $10 off for the trouble of resubscribing.  So I am impressed that they personally called and offered a promocode, even if they did mess up.  But when I resubscribed to today there is additional charge for tax so which ends up being a bit more the twice the amount of the promocode discount.  I think they should have notified me of this additional charge that was not there on my first attempt yesterday.  I emailed them and I'm curious to see what they say.  This mess has be thinking I may not want to bother with them
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Hmm wondering if thats why they canceled our subscription?! (To add the taxes to yearly subscription since they forgot) I don't see why thats our issue if they messed up! I was thinking $21 a month was alot I now have to think about some more money to shell out? and Why did they send the refund couldn't they fix it on their system?! the whole thing is just putting me off. please let us know what they say about the taxes. They didn't mention any of that to me either. 

Originally Posted by Playedinloops /img/forum/go_quote.gif

Which seems really unfair...they should understand not wanting to do a second transaction for that amount...did you get a code or anything? I saw something on their fb wall but I don't know anything about it.
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Yeah the promo code was $10 off 

But they don't want me to sign in when I sign up?! 

Which confuses me

 
I'm pretty sure the taxes are not something they can help. If you live in certain states, like California, it's just the way it is. It should have said in fine print like most companies have at checkout, __ state add 7% tax or whatever.

 
Originally Posted by princess2010 /img/forum/go_quote.gif

I'm pretty sure the taxes are not something they can help. If you live in certain states, like California, it's just the way it is. It should have said in fine print like most companies have at checkout, __ state add 7% tax or whatever.
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ok but what I don't get then is I live in NY aren't they based in NY?

I found this @ http://www.nolo.com/legal-encyclopedia/sales-tax-internet-29919.html

Collecting Sales Tax: Some Sites Have To, Some Don't If an online retailer has a physical presence in a particular state, such as a store, business office, or warehouse, it must collect sales tax from customers in that state. If a business does not have a physical presence in a state, it is not required to collect sales tax for sales into that state. This rule is derived from a 1992 Supreme Court decision which held that mail-order merchants did not need to collect sales taxes for sales into states where they did not have a physical presence.

 
Originally Posted by ibedatfinemami /img/forum/go_quote.gif

ok but what I don't get then is I live in NY aren't they based in NY?

I found this @ http://www.nolo.com/legal-encyclopedia/sales-tax-internet-29919.html

Collecting Sales Tax: Some Sites Have To, Some Don't If an online retailer has a physical presence in a particular state, such as a store, business office, or warehouse, it must collect sales tax from customers in that state. If a business does not have a physical presence in a state, it is not required to collect sales tax for sales into that state. This rule is derived from a 1992 Supreme Court decision which held that mail-order merchants did not need to collect sales taxes for sales into states where they did not have a physical presence.
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GlossyBox has offices in NY, so I guess they have to charge tax. A quick google search proves they have offices/business in NYC.

 
I signed up for 2 (one for me and one for my mother).  One went through fine with no taxes.  The second went through with no taxes as well but then I got an "Urgent email regarding your subscription" and my 2nd one was canceled.  They gave me a discount code to use for $10 off however I can't click on the code/voucher link to use it.  I've tried on 3 different browsers and none of them work.  Ontop of that, I was charged taxes on my 2nd account.  I'm not very happy with this start.  I'm going to email them back and see what happens. (also I'm in CA so I don't know why I'm being charged taxes if they're based in NY)

 
@ tulippop:i got the same email...it eventually worked for me after a couple of tries.  i think it worked when i used the link directly from the email.

 
Yeah I clicked the link they sent in my email and it said the "product is unavailable." sigh. Judging by how long we had to wait for the subscriptions to open in the first place, I will probably be waiting quite a while longer to get to sign up.

 
Someone said subscriptions are now closed so that may be why the link in your email isnt working 

 
sure enough this is what it says:

The selected product is currently not available with your options

 
Same. I'm in WA state as well and had no problems.

Originally Posted by Beautyboxgal /img/forum/go_quote.gif

I live in Washington state and I was not charged sales tax.  Just $21.00.
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