Glossybox USA! - April & May discussion

[SarahElizSS]

Im wondering something about Glossybox. Anyone think maybe it is like a franchise restaurant where they bascially rent out their name to someone in each country and they are run totally seperate?

 

[Jwls750]

Originally Posted by Playedinloops /img/forum/go_quote.gif

I don't understand why they don't have a testing environment website...that should be standard for a business. 

I'm no genius, and deff. don't know much on this, BUT I 1st of all dont think anything was wrong with the site(I didnt experience any problems) and also, what is wrong with a site being in beta? That doesn't mean it is any less secure or that it works worse. Google Chrome was in beta for YEARS /emoticons/[email protected] 2x" width="20" height="20" /> That just means whoever is developing it wants to fix bugs(they can be major bugs us as customers don't notice) My brothr is a web developer which is why I know a bit about this(though, again, not much).

 

[Playedinloops]

Originally Posted by Jwls750 /img/forum/go_quote.gif

I'm no genius, and deff. don't know much on this, BUT I 1st of all dont think anything was wrong with the site(I didnt experience any problems) and also, what is wrong with a site being in beta? That doesn't mean it is any less secure or that it works worse. Google Chrome was in beta for YEARS /emoticons/[email protected] 2x" width="20" height="20" /> That just means whoever is developing it wants to fix bugs(they can be major bugs us as customers don't notice) My brothr is a web developer which is why I know a bit about this(though, again, not much).

Its not about being in beta for me, its about them saying they opened the subs for testing then had to open them for real because someone saw. 

They should do the testing in a test environment, which should be a separate URL linked to a test version of their database. Testing your system is different than working out your website. This would enable them to test the way it works without having to actually open the subs where the public can see.

Testing is what companies do before they are upgrade their database or website. A website can be out of beta for years, and ready for an upgrade, and that is when testing should happen in a test environment, or when a website is opening.

 

[LadyEarth]

So I signed up for GlossyBox last night- mostly out of curiosity and for the novelty of getting the "first" "real" GlossyBox. Of course I had to Axe subscriptions to justify such a price point -I axed Sample Society (I just wasn't "feeling" the samples I was getting) and one of my birchboxes 

leaving my subscriptions at: Glossy Box, 1 lonely BirchBox and StyleMint. 

Does anyone know if GlossyBox has a point system like Birchbox? For me that will be one of the deciding factors, after we receive this first GlossyBox, if I'll keep GlossyBox or not.
 

 

[LadyEarth]

Originally Posted by Playedinloops /img/forum/go_quote.gif


Its not about being in beta for me, its about them saying they opened the subs for testing then had to open them for real because someone saw. 

They should do the testing in a test environment, which should be a separate URL linked to a test version of their database. Testing your system is different than working out your website. This would enable them to test the way it works without having to actually open the subs where the public can see.

Testing is what companies do before they are upgrade their database or website. A website can be out of beta for years, and ready for an upgrade, and that is when testing should happen in a test environment, or when a website is opening.

When I spoke to customer service at GlossyBox - the rep were super unprepared (but very nice) and was not aware of the "launch" of the subscriptions- imagine the stress on the reps looking towards the end of their day -calm and peaceful - then bam a bazillion calls about sign ups for subs due to the  unintentional "launch" of the site. I hope the reps get some sort of bonuses for yesterday.

 

[Playedinloops]

Originally Posted by LadyEarth /img/forum/go_quote.gif


When I spoke to customer service at GlossyBox - the rep were super unprepared (but very nice) and was not aware of the "launch" of the subscriptions- imagine the stress on the reps looking towards the end of their day -calm and peaceful - then bam a bazillion calls about sign ups for subs due to the  unintentional "launch" of the site. I hope the reps get some sort of bonuses for yesterday.

Exactly! I was a CSR before I got promoted and despite being the first line of contact for customers, I was always the last one to know about what was going on. It sucked so much.

 

[StillPooh]

Originally Posted by feelingrealtan /img/forum/go_quote.gif

I dont understand why this launch isnt more smooth. This isnt their first launch, like My Glam's was. They've launched in so many other countries, why isnt this going more smoothly? Its like they came off as this very experienced and veteran subsciption service but theyre not fully functional for their launch. For $21 and all the hype, I have high expectations (that are based on the standards they set, like making the wait for the launch so long) that are already not being met.

Just fyi, I did not sign up as Im going to see how it all plays out first.

Originally Posted by MKCurio /img/forum/go_quote.gif


because they weren't fully ready to launch they were kinda pressured to do so as people we stalking the site while they were testing.  My guess is they were going to test this week and launch next week with time to ship by the 26th.

Exactly! They weren't fully ready to launch, and I fully expect to hear LOTS of complaints as people froth at the mouth waiting for their first shipments.

I'm gonna wait to sign up until they iron out all the bugs. I've been watching unboxing videos from girls in other countries, and I have to say that for $21/month, the products aren't all that. . 

 

[Kittygirl4]

Did anyone notice this in their Terms & Conditions?:

(i) For Subscription Plans. You may cancel your Beauty Trend subscription plan 14 days prior to when the any Product under a subscription plan is due for shipment. If, however, you do not cancel your subscription plan within this 14 day window, the cancellation takes effect the following month. In the event that Beauty Trend suspends or terminates your account or this Agreement for your breach of this Agreement, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your account, or for anything else.

Just good to know for future reference.
 

 

[o0jeany0o]

If they charge tax for California, it makes me not want to sign up more. $23 is really pushing my limits. 

I think Birchbox doesn't charge tax because they just eat the cost. People are less willing to buy stuff when there is tax for online merchandise. That's why I love amazon.com and never order anything from newegg.com. 

 

[nelliebelle1197]

I am really not sure what the "messy" "bugs" are. The site was slow  but likely that was just overburdened servers. Can someone explain these problems?

 

[Jazbot]

Originally Posted by Angie Tacker /img/forum/go_quote.gif

I am really not sure what the "messy" "bugs" are. The site was slow  but likely that was just overburdened servers. Can someone explain these problems?

On twitter they did Tweet about the website issues..and try to again.

 

[atomic]

Originally Posted by SarahElizSS /img/forum/go_quote.gif

Im wondering something about Glossybox. Anyone think maybe it is like a franchise restaurant where they bascially rent out their name to someone in each country and they are run totally seperate?

I'm kind of getting that feeling. They really seem like they have no idea what they're doing.

 

[BabyMafalda]

I won a box, I didn't receive a box yet, they told me yesterday that they are going to send it today! I doubt it!

Then, Last night I placed an order for 6 month subscription, problems with the payment, I emailed them this morning! They replied to my email 30 minutes ago for reorder with a voucher code, but I cannot enter the code in the order!!!

Come on, Glossybox!!! I don't know what to think!!!
 

 

[StellaSunshine]

I signed up today!  I'm just going to do the monthly subscription so I can bail if things look bad. Does anyone know if this is an auto renewal or do I need to resubscribe every month?

 

[princess2010]

Sorry people are having problems. I didn't have any at all. I was #189 so I think I must have got in before the big rush. I was able to sign up, do my beauty profile and everything in one swoop. I'm so excited they'll be shipping this month and not June. I didn't expect that at all. I assumed we would sign up in May and they would ship at the end of June.
 

 

[Playedinloops]

Originally Posted by StellaSunshine /img/forum/go_quote.gif

I signed up today!  I'm just going to do the monthly subscription so I can bail if things look bad. Does anyone know if this is an auto renewal or do I need to resubscribe every month?

Auto, you should definitely review the terms and conditions...

 

[LadyEarth]

Originally Posted by LadyEarth /img/forum/go_quote.gif


When I spoke to customer service at GlossyBox - the rep were super unprepared (but very nice) and was not aware of the "launch" of the subscriptions- imagine the stress on the reps looking towards the end of their day -calm and peaceful - then bam a bazillion calls about sign ups for subs due to the  unintentional "launch" of the site. I hope the reps get some sort of bonuses for yesterday.

Just to add to this and shed some light on the problems with the GlossyBox site from what I got out of the conversation with the CS rep - yesterday the site was suppose to be in testing mode - it should not have launched.

During testing they either did not use a test url that was private or somehow during private testing it became public. Someone visiting the site found they could subscribe -cue the rush of signs ups due to social media.

The site and CS and Glossybox did not intend to launch yesterday. All bugs and site problems were never worked out due to the site launching ahead of schedule. Once signs ups began to happen GlossyBox responded by saying the site/signups have gone live when really it was live for quite a while.

My worry is that with all the signs up - there may have taken on more subscriptions they can handle.

 

[Jazbot]

Originally Posted by LadyEarth /img/forum/go_quote.gif


Just to add to this and shed some light on the problems with the GlossyBox site from what I got out of the conversation with the CS rep - yesterday the site was suppose to be in testing mode - it should not have launched.

During testing they either did not use a test url that was private or somehow during private testing it became public. Someone visiting the site found they could subscribe -cue the rush of signs ups due to social media.

The site and CS and Glossybox did not intend to launch yesterday. All bugs and site problems were never worked out due to the site launching ahead of schedule. Once signs ups began to happen GlossyBox responded by saying the site/signups have gone live when really it was live for quite a while.

My worry is that with all the signs up - there may have taken on more subscriptions they can handle.

Yikes!

 

[Playedinloops]

Originally Posted by LadyEarth /img/forum/go_quote.gif


Just to add to this and shed some light on the problems with the GlossyBox site from what I got out of the conversation with the CS rep - yesterday the site was suppose to be in testing mode - it should not have launched.

During testing they either did not use a test url that was private or somehow during private testing it became public. Someone visiting the site found they could subscribe -cue the rush of signs ups due to social media.

The site and CS and Glossybox did not intend to launch yesterday. All bugs and site problems were never worked out due to the site launching ahead of schedule. Once signs ups began to happen GlossyBox responded by saying the site/signups have gone live when really it was live for quite a while.

My worry is that with all the signs up - there may have taken on more subscriptions they can handle.

Yeah, that's my issue. I haven't experienced any bugs on their site, but the accidental opening seems really unprofessional. I doubt they'll take on more subs than they can handle, they are obviously counting and sign ups are still open right now.

 

[cjeanette]

Originally Posted by LadyEarth /img/forum/go_quote.gif


Just to add to this and shed some light on the problems with the GlossyBox site from what I got out of the conversation with the CS rep - yesterday the site was suppose to be in testing mode - it should not have launched.

During testing they either did not use a test url that was private or somehow during private testing it became public. Someone visiting the site found they could subscribe -cue the rush of signs ups due to social media.

The site and CS and Glossybox did not intend to launch yesterday. All bugs and site problems were never worked out due to the site launching ahead of schedule. Once signs ups began to happen GlossyBox responded by saying the site/signups have gone live when really it was live for quite a while.

My worry is that with all the signs up - there may have taken on more subscriptions they can handle.

 I had received an e-mail that it had launched?