GlossyBox - June 2012

[zadidoll]

Originally Posted by MissLindaJean /img/forum/go_quote.gif

Well put Zadi, easy to see why you're an ambassador for MyGlam! I hope GB irons everything out, then I can resub to them later on. But there's too much fishy stuff going on for me to risk my money on. Zadidoll, since you're so well informed, can you recall any other sub company that had similar issues like GB in their start up phase?? And how long it took them before they stepped up or folded?

Originally Posted by yanelib27 /img/forum/go_quote.gif

Quote: Originally Posted by MissLindaJean /img/forum/go_quote.gif

Well put Zadi, easy to see why you're an ambassador for MyGlam! I hope GB irons everything out, then I can resub to them later on. But there's too much fishy stuff going on for me to risk my money on. Zadidoll, since you're so well informed, can you recall any other sub company that had similar issues like GB in their start up phase?? And how long it took them before they stepped up or folded?
Sorry to butt in but the last one I remember that had silimar backlash was MyGlam, but they seem to be doing fine now. I canceled after my first box but they are still around so I am assuming everything is ok now?


I wasn't with Birchbox when they started out, I became a member in late May 2011 which was six months before they turned a year old so I don't know if they had shipping problems other than Streamlite being notoriously slow.

MyGlam had the most backlash in January and February due to the quality of products and the shipping mishap. I was asked in late January or sometime in February (I'd have to go over my emails for the exact date) that I was asked to become an Ambassador because of my meddling, I mean, helpful suggestions. (LOL) MyGlam has worked very hard to improve the quality of their products and their bags. I just recently - within the last month or so - sent an email to Jen on what types of bags I would like to see in the future. Looks like my suggestions are being heard because one of the bag types I wanted to see are mesh bags and that's exactly what we're getting this month (so it seems). I also requested cosmetic bags with straps to turn the bags into wristlets and no more flat canvas bags with snaps! lol

Posh Pod I tore apart. I admit it because there was something off about them from the get go and I couldn't let go of all the red flags like the images of counterfeit products, their comments about the owner having cancer and needed special products or all the images of Glossyboxes being used to promote their company. Between what others found and my vocal opinions the company shut down (least their website is gone, their Facebook wall is still up but no activity since May).

Beauty Army had a few minor glitches at the very beginning including not having a secured site (https vs http) which I was vocal on and they fixed within several days of launching. They haven't had any major issues with shipping.

I stayed away from Sindulge because there was something off about them as well and of course members had nothing but hassles with them and in the end they've "temporarily" gone out of business.

There were other "minor" companies that I didn't subscribe to either because things felt odd to me and those other companies have had minor problems with quality of products to shipping.

But you're right, MyGlam has overcome their problems and have steadily improved, it's still a work in progress, but the reason I've been more forgiving of MyGlam is because they're $10 a month and not $21 plus I've been able to get a hold of them more easily than Glossybox. I love the products in the Glossybox but the pricing and timing of when boxes are shipped and people are billed well that's what had me jump ship for now.

 

[nelliebelle1197]

Here's my latest email to GB:

I have a number of new issues that have arisen and would like them addressed. It appears that I have now been charged for an account I canceled. I need that money refunded immediately. I also have no idea where the two boxes I have coming for June may have landed. When I had to cancel my credit card after whatever happened a couple of weeks ago, I signed up for a six month account for some crazy reason. Now I have been charged twice. Again.  Can someone please address these issues forthwith? And please note to whomever answers your phone that "We are just launching and have some bugs to work out" is NOT  an answer customer wants to hear. Your bugs are not my problems to solve.
 

 

[xiehan]

Originally Posted by Tygrlilee /img/forum/go_quote.gif

I have a feeling its random at this point. They are so disorganized with everything else, I think profiles are the least of their worries right now. But, hopefully if/when they get on the right track, they will take more time with personal profiles. 

I'm pretty sure it was random, considering it seemed like almost nobody here had been able to access the profiles until the week that GB started mailing out the boxes.

I signed up mid-June and was able to do the profile right when I signed up (so, theoretically I signed up with enough time for them to have matched my box up to my beauty profile), but considering the fact that I put that I have thick, color-treated hair, and I got the box with the Wella for fine to normal hair, I'm going to assume it was random. Because otherwise I'd be pretty ticked off.

 

[TheNittyPretty]

Originally Posted by internetchick /img/forum/go_quote.gif

I cancelled. Obviously I am getting one more box due to the way they bill, but I am really uncomfortable with the way things are going especially for a subscription service at this price point. I am going to hang back awhile and see if things iron out.

I decided today to cancel too. Now I'm just worried that with all the issues that are going on, I may not get the July box even though I was already charged for it. I'm going to be keeping my eye on that!

 

[yanelib27]

Do u suppose maybe they have a bug that will ship people a July box who didn't pay for one?? Grin. They seem to have no problems at all double charging and even charging canceled accounts, so why can't one of their bugs work in our favor?? I bet they would fix that one the same day!

 

[lovelockdown]

I am very disappointed with this company. I signed up with them on day one, and when I posted about them charging me before my "june" box arrived on their FB page--- they deleted my comment and blocked me. I didn't hesitate to call right away and cancel the subscription. The lady on the phone didn't even care when I told her the story. Even if they do improve product wise in the future, I will not sign back up if that's how they treat their paying customers. I wrote them  a fairly long email explaining the situation again, and they haven't gotten back to me. I can't believe them, honestly. 

 

[Playedinloops]

I got my june box today. Of course my Ahava bodywash also leaked all over it. Love the sample sizes, love the box, hate this crap. Glad I canceled, probably won't be back. At $21 a month, its just too much for a box of samples with crappy customer service and credit card issues. 

 

[heather4602]

After sitting and watching my glossybox sit an hour and a half away from me since Friday morning I finally decided to figure out what was going on. After finally getting somone on the phone with the shipping company they tell me that it doesn't leave the warehouse it's at until there is a truck that is full of package going that direction. What is so confusing is it got from the other side of North Carolina to GA in less than a day but it takes over 4 days to go an hour and a half! I understand some what,I don't expect them to rush it here for me but just because I live in a small town should not slow my packages down that much. It seems that they could find some way to get it here. I know it's not exactly glossyboxes fault but they could use a better shipping partner. Just another reason to cancel! This makes me appreciate birchbox so much more!

 

[Playedinloops]

Originally Posted by heather4602 /img/forum/go_quote.gif
After sitting and watching my glossybox sit an hour and a half away from me since Friday morning I finally decided to figure out what was going on. After finally getting somone on the phone with the shipping company they tell me that it doesn't leave the warehouse it's at until there is a truck that is full of package going that direction. What is so confusing is it got from the other side of North Carolina to GA in less than a day but it takes over 4 days to go an hour and a half! I understand some what,I don't expect them to rush it here for me but just because I live in a small town should not slow my packages down that much. It seems that they could find some way to get it here. I know it's not exactly glossyboxes fault but they could use a better shipping partner. Just another reason to cancel! This makes me appreciate birchbox so much more!

I totally called this as the reason their shipping takes too long. I officially need to get into the business of logistics. 

 

[zadidoll]

UPS MI would have been a better choice because they could easily transfer it to the USPS for final delivery.

 

[yanelib27]

Originally Posted by Playedinloops /img/forum/go_quote.gif

Quote: Originally Posted by heather4602 /img/forum/go_quote.gif
After sitting and watching my glossybox sit an hour and a half away from me since Friday morning I finally decided to figure out what was going on. After finally getting somone on the phone with the shipping company they tell me that it doesn't leave the warehouse it's at until there is a truck that is full of package going that direction. What is so confusing is it got from the other side of North Carolina to GA in less than a day but it takes over 4 days to go an hour and a half! I understand some what,I don't expect them to rush it here for me but just because I live in a small town should not slow my packages down that much. It seems that they could find some way to get it here. I know it's not exactly glossyboxes fault but they could use a better shipping partner. Just another reason to cancel! This makes me appreciate birchbox so much more!
I totally called this as the reason their shipping takes too long. I officially need to get into the business of logistics. 

I remember when you posted that, you are so smart Jenna! 

 

[DiorAdora]

Wow that's crazy I guess I never thought about them waiting to ship till they had enough stuff. I live in a huge city but I'd be sad. Another bad day of glossy service .. Who is praying they pull it together . Who has been blocked from there Facebook? It's crazy how they leave some things but not others? http://www.youtube.com/watch?v=RTBYKR_xi4o&feature=youtube_gdata_player my two cents on it

 

[Jess Bailey]

my GB arrived today and i'm one of the lucky few who got the AHAVA without the spillage.  i'm good with the contents but given all the issues i don't i'll resub after my 6mo expires.

if anyone does a tutorial about the dumb plumb shadow, i'd love to see it.

 

[MyriadVoices]

Originally Posted by Leslie Wetzel /img/forum/go_quote.gif

I used the hair treatment last night and it really made a difference. My hair is not frizzy at all and is super soft today. I was so happy with it. I went online to try to purchase it but then realized theres no way to from the glossybox site. This made me realize how disorganized their site is. Its not even updated with the new box. Well, I guess I wont be purchasing the product after all -- or at least not directly through them. What is going on with this company?

I don't think you can buy any of the products directly from Glossybox. I think they make their money only from the companies that pay to sponsor or advertise with them, although I could be wrong.

 

[Kittygirl4]

Originally Posted by yanelib27 /img/forum/go_quote.gif
Do u suppose maybe they have a bug that will ship people a July box who didn't pay for one?? Grin. They seem to have no problems at all double charging and even charging canceled accounts, so why can't one of their bugs work in our favor?? I bet they would fix that one the same day!

I was billed for the July box on the 2nd.  The charge was showing up on my checking account.  Now the charge is completely gone--Not even pending, but on my GB account page it states that my July box is paid for.  So who knows.....maybe they will hand out a few freebies without knowing.  /emoticons/[email protected] 2x" width="20" height="20" /> 

I logged into my account twice today to cancel, but can't decide.  I loved last months box.  This month was ok......nothing spectacular (hated the black eyeshadow).  I'm very indecisive!  I guess what's really getting me is that I didn't think this months box was worth $21.  Also, I'm one of the people that have really gotten tired of hair product samples.  Birchbox gave me hair sample overload and that's not even my splurge item.  Maybe I should just take a break from sample boxes because I've developed a hatred for perfume and hair products.  /emoticons/[email protected] 2x" width="20" height="20" />

 

[Kittygirl4]

Originally Posted by xiehan /img/forum/go_quote.gif


I'm pretty sure it was random, considering it seemed like almost nobody here had been able to access the profiles until the week that GB started mailing out the boxes.

I signed up mid-June and was able to do the profile right when I signed up (so, theoretically I signed up with enough time for them to have matched my box up to my beauty profile), but considering the fact that I put that I have thick, color-treated hair, and I got the box with the Wella for fine to normal hair, I'm going to assume it was random. Because otherwise I'd be pretty ticked off.

 I also got the box with Wella and I have curly, color treated hair.  So I think it's random, also.  And Birchbox sent me a Kerastase sample for fine hair, too.  Ugh!

 

[o0jeany0o]

Originally Posted by lovelockdown /img/forum/go_quote.gif

I am very disappointed with this company. I signed up with them on day one, and when I posted about them charging me before my "june" box arrived on their FB page--- they deleted my comment and blocked me. I didn't hesitate to call right away and cancel the subscription. The lady on the phone didn't even care when I told her the story. Even if they do improve product wise in the future, I will not sign back up if that's how they treat their paying customers. I wrote them  a fairly long email explaining the situation again, and they haven't gotten back to me. I can't believe them, honestly. 

I can understand why the lady on the phone didn't care about your story. Imagine how many complaints they're getting. I work in customer service and if someone's  not happy, I usually want them to get down to the point. Same with the long email. With so many complaint emails, most people don't want to read a wall of text. 

The way I get things done with customer service is just getting straight to the point without being rude. Going about it that way will get you what you want without frustrations on either end. My emails of complaints are usually short and to the point. Those are the easiest to read and will get replied to most often. If you really want to send them a wall of text just bold key sentences and they'll probably get back to you.

 

[CaliMel]

Originally Posted by o0jeany0o /img/forum/go_quote.gif


I can understand why the lady on the phone didn't care about your story. Imagine how many complaints they're getting. I work in customer service and if someone's  not happy, I usually want them to get down to the point. Same with the long email. With so many complaint emails, most people don't want to read a wall of text. 

The way I get things done with customer service is just getting straight to the point without being rude. Going about it that way will get you what you want without frustrations on either end. My emails of complaints are usually short and to the point. Those are the easiest to read and will get replied to most often. If you really want to send them a wall of text just bold key sentences and they'll probably get back to you.

Yup, this! I explain that "I'm really sad because this this and this happened. I would like this as my solution"

If you propose an answer of what will make you happy, most generally they will do it (if it is in fact, reasonable) because they KNOW what you want done, they know what happened, and it's easy. Time is money and you absolutely should be as concise as possible when dealing with CS people. It will be weird at first and possibly sound like you are being rude because it's not the same as a "Regular" conversation is at all. I use emoticon smiley's just so that they know I'm not upset.

Even when I go in a store to return something I just say "Hi I would like to return this because I bought it and it's the wrong size" or whatever the issue is.

If THEY start the conversation that's fine because it's up to them to do so. But I don't want to sit there talking away when they need to move on to the next call. It's more considerate of them and they in turn will be willing to help because you are showing that you understand how busy they are and that you are NOT the only customer that they have to deal with.

Anyhow!

I got my box today! I was super worried that it had leakage issues, since when I opened it, it totally smelled REALLY strongly of product. But unwrapping it, it was totally fine. This is my box:

All in all I'm happy with everything!

 

[JessP]

Yup, this! I explain that "I'm really sad because this this and this happened. I would like this as my solution" If you propose an answer of what will make you happy, most generally they will do it (if it is in fact, reasonable) because they KNOW what you want done, they know what happened, and it's easy. Time is money and you absolutely should be as concise as possible when dealing with CS people. It will be weird at first and possibly sound like you are being rude because it's not the same as a "Regular" conversation is at all. I use emoticon smiley's just so that they know I'm not upset. Even when I go in a store to return something I just say "Hi I would like to return this because I bought it and it's the wrong size" or whatever the issue is. If THEY start the conversation that's fine because it's up to them to do so. But I don't want to sit there talking away when they need to move on to the next call. It's more considerate of them and they in turn will be willing to help because you are showing that you understand how busy they are and that you are NOT the only customer that they have to deal with. Anyhow! I got my box today! I was super worried that it had leakage issues, since when I opened it, it totally smelled REALLY strongly of product. But unwrapping it, it was totally fine. This is my box:

Spoiler: Warning: Spoiler!

Spoiler: Warning: Spoiler!

All in all I'm happy with everything! Definitely agree with your way of handling complaints/problems with customer service people. Short and sweet gets the job done much more efficiently (for both sides!). PS we are box twins, even down to the Bananas & Baobabs! /emoticons/[email protected] 2x" width="20" height="20" /> Very happy with this Glossybox!

 

[MyriadVoices]

Originally Posted by MissLindaJean /img/forum/go_quote.gif

Well put!! Anyone else who got the Ofra shadows get partially filled ones? I got a mascara, but was curious and had initially wanted to try the Ofra.

My Ofra is full.