Originally Posted by calexxia /img/forum/go_quote.gif
And....I'm emailing them, because I kept stewing about this. I attached the picture that I previously posted, of course:
I have cancelled due to the credit card problems, and did so prior to receipt of my June box (which occurred on July 3). However, I am HIGHLY disappointed in the experience that I had from your company itself during the short time I was a subscriber. When I received my June Glossybox, I was pleasantly surprised at the lovely aroma coming from the box--at least, I was until I realized that the lovely aroma was due to my Ahava body wash leaking slightly throughout the box and getting on other items. Ok, a little disappointing, but since I do live in Arizona, I thought it could be heat-related. Until, that is, I picked up the bottle and realized that the top was incredibly loose, to the point that if I had picked it up by the top, there very well could have been a major mishap. Hmm...ok. So then I saw the perfume oil sample. It seemed odd to me that it was less than half-way filled, especially when Glossybox has stated DELUXE size samples, but I thought nothing more of it, until I saw photographs of other unboxings and realized that the VOC was supposed to be full. Hmmm...starting to be a little annoyed at this point. Then, the piece de resistance! I opened the eyeshadow (which, at least, was closer to three quarters full than it was to half full), to see dried pink smears all over the inside of the box. I thought at first it was a result of the Ahava leakage, but there is no fragrance to the smear and the smear isn't like an oil smear, more like a polish smear or some sort of other pigmented item. At that point, I gave up. I don't know if the eyeshadow was a store return, or if the damage to the package occurred in packing, but regardless, this is definitely the opposite of what I think when it comes to a "luxury" company, particularly one that charges substantially higher fees than the competition. I realize that you are dependent on what the cosmetic companies provide to you, and sometimes their package sizing or quality control may be lacking--but THREE products in one box that suffer an issue? Doesn't that seem somewhat excessive? I realize that since I have already cancelled, this email may fall on deaf ears (metaphorically) but I did feel that I needed to address these issues and why I don't feel comfortable recommending Glossybox to others.
/emoticons/[email protected] 2x" width="20" height="20" /> At any rate, I got the eyeshadow in Go Black and while I'd never wear it as an eyeshadow, I took someone's advice and tried it as a base and I liked it.
