GlossyBox - June 2012

[calexxia]

Originally Posted by zadidoll /img/forum/go_quote.gif

My perfume was also half filled but I didn't think anything of it since most perfumes tend to be either half full or completely full.

Exactly, I figured at first it was just a half-fill standard until I saw pictures from other gals' boxes.

 

[yanelib27]

Originally Posted by Scawolita /img/forum/go_quote.gif

Quote: Originally Posted by zadidoll /img/forum/go_quote.gif

My June 2012 Glossybox arrived today and I'm disappointed since the AHAVA cream wash leaked everywhere. Of course I called and got their voicemail since it was almost 3 PM Pacific when I called which is almost 6 PM Eastern. I'll have to wait until the 5th to get a hold of them since tomorrow is the 4th of July.
Same here w/ the Ahava /emoticons/[email protected] 2x" width="20" height="20" /> I was really looking forward to being able to use the box too and it is pretty much ruined. I asked C/S if they could replace, they said they would so I hope they keep their word. My perfume was the Urban whatever... literally, the worse smelling scent I've ever smelled.

lol thats how I feel about the 'perfume' as well

 

[whigrose]

Originally Posted by TinaMarina /img/forum/go_quote.gif

My box is out for delivery. Woo hoo! Hoping for no leaks!

Since we filled out a profile and GB is now doing box variations, does everyone think they are trying to match these boxes up to people's profiles or just randomly sending out the boxes?

Tina, I emailed them to cancel and told them my reason for cancelling was because they sent out custom boxes.  They wrote back to me and said they had not sent out custom boxes for the month.  I wrote back to them once more and they responded.  Here are those last 2 emails we exchanged (please note, the email which came first is on the bottom, so you won't be confused /emoticons/[email protected] 2x" width="20" height="20" /> ):

JUL 05, 2012  |  09:55AM EDT GLOSSYBOX Customer Care replied:

Hi xxx, 
There are minimal differences between box, with the primary difference being color of makeup or foundation and other skin-tone-specific products.
 
JUL 04, 2012  |  12:14PM EDT xxx replied:I believe I already cancelled myself online after finding instructions on makeuptalk. That being said, I am still confused. Rumor has it you sent out mascara to some customers and Ofra eyeshadow to others. Is this incorrect? If the information I have is wrong, I will consider resubscribing in the future, so long as the boxes sent to customers are all the same (with the sole exception being makeup colors received). Thank you, xxx

It really bothered me that they simply couldn't be honest and answer my point blank question in a straightforward way.  Even if you can call mascara v eyeshadow a "minimal difference," going on to say that the difference really only relates to colors is misleading, I thought.

 

[Baberanza]

I emailed them on Tuesday to complain about my AHAVA and hair mask leakage. I received TWO emails from them today without me replying to the first one. The first one said:

"I sincerely apologize about the spills, and I assure you that we will work as quickly as we can to resolve the situation. In the meantime, could you please send pictures of your GLOSSYBOX so that we can assess the damage? Thanks so much for your patience, we really appreciate it." 

Just a note here, I didn't take pictures because I have never needed them with BirchBox or MyGlam. I get why they're asking and maybe I should have taken some, but no, I was more worried about getting everything else washed off & tossing the box. Anyways, I hadn't responded yet because I slept in late today lol. Then they sent me this:

"I want to apologize once again for this problem. We'll send you replacements for your AHAVA wash and Wella hair treatment as soon as possible. Thank you so much for your patience, I really appreciate it. In the meantime, let me know if you have any other questions. Thank you"

Just an FYI, I have cancelled. I haven't had any problems with their CS and the first email would've made me if they had left it at that. The second email is either two people answering me at once and not knowing it, or just taking my word for it. Either way, CS is impressing me a little bit because the second email shows me they're taking responsibility. 

 

[Tygrlilee]

Well, I got my Glossybox today-(Im in Michigan, if that helps anyone). No leakage, although I didnt receive the Ahava, I received the mascara. And luckily, not the tiny "empty" tubes of that one sample, but the Kinerase in its place. I got the Lavender SheTerra, which isnt bad, but it seems a more stiff type of texture compared to the Vanilla or Bananna. Believe it or not, the Wella is the best scented product in my box IMO...lol. Shave cream is a decent size, and the Urban Organic, ummm yeahhh, not saying its horrid, a little goes a long long way on the wrist, but it also reminds me of picking basil out of my garden, so I can just do that, and get that scent. All in all, Im still sticking with my original thought after seeing unboxings etc...: This is not a 21.00 box, 15 at best. But at this rate, Birchbox can run a hard competition for much cheaper as of now, so until GB can get on the straight and narrow, thats where my money will be going.

 

[lilyelement]

Originally Posted by internetchick /img/forum/go_quote.gif


They responded to you already?!?! I emailed them on Tuesday and have heard nothing.

I emailed Monday morning, they responded Tuesday saying they were going to look into the matter. They just now emailed back today. Hope they answer yours soon!!

 

[nelliebelle1197]

I am about to call my credit card company and dispute all GB charges - they just charged me for $21 for July AFTER I did the 6 month sub!

 

[bloo]

Originally Posted by whigrose /img/forum/go_quote.gif

Tina, I emailed them to cancel and told them my reason for cancelling was because they sent out custom boxes.  They wrote back to me and said they had not sent out custom boxes for the month.  I wrote back to them once more and they responded.  Here are those last 2 emails we exchanged (please note, the email which came first is on the bottom, so you won't be confused /emoticons/[email protected] 2x" width="20" height="20" /> ):

JUL 05, 2012  |  09:55AM EDT GLOSSYBOX Customer Care replied:

Hi xxx, 
There are minimal differences between box, with the primary difference being color of makeup or foundation and other skin-tone-specific products.
 
JUL 04, 2012  |  12:14PM EDT xxx replied:I believe I already cancelled myself online after finding instructions on makeuptalk. That being said, I am still confused. Rumor has it you sent out mascara to some customers and Ofra eyeshadow to others. Is this incorrect? If the information I have is wrong, I will consider resubscribing in the future, so long as the boxes sent to customers are all the same (with the sole exception being makeup colors received). Thank you, xxx

It really bothered me that they simply couldn't be honest and answer my point blank question in a straightforward way.  Even if you can call mascara v eyeshadow a "minimal difference," going on to say that the difference really only relates to colors is misleading, I thought.

Yes it's not just color variations in makeup. That's really not the primary difference. I got this photo a few pages back from Redfox



This is my box. That FINALLY came today. As you can we only got the same products for half of our items. The other 3 are completely different.

 

[Brienicole]

You guys are making me so nervous, my June box has yet to ship. ( they said this week? its now Thursday?) and I have not been charged for July yet. I signed up for Julep on July 2nd, it shipped today /emoticons/[email protected] 2x" width="20" height="20" /> that is awesome shipping practices. Never had a problem with BB and dislike newgistics but BA uses them and I like my BA and the company. Not sure if I should cancel my GB now as they have yet to send my June and I don't want to Not receive it. Ugh So frustrating

 

[zadidoll]

Here's my latest email to them. My latest reply to them explained who I am not because I want to say "I'm super important" or anything like that but to give them my insight since many people have said I'm very knowledgeable about all the subscription services out there. I did it in part, in hopes, that my suggestions can improve their company. As I said before here and to them, I liked the products they sent, I like their "keepsake" boxes (I reused my first one and I reuse all my boxes actually) but the billing and shipping... those need to be improved on.

[SIZE=11pt]Thank you. I’ve contacted AHAVA directly since I’m not the only one whose bottle arrived open and leaking. My guess is that there is a bottle top defect at manufacturing so AHAVA should look into the matter as well and compensate your company for the extra products your company has to send out due to the defective top. [/SIZE]

[SIZE=11pt]The primary reason I cancelled was due to the fact that if my July box doesn’t arrive in July but rather arrives in August then I would have paid between four to six weeks in advance and possibly be charged for August before even getting that July box much like I was charged for July and hadn’t received at that point in time the June box. I don’t mind having to pay a week in advance, maybe two weeks in advance but four to six weeks is too far in advance.[/SIZE]

[SIZE=11pt]Let me introduce myself, my name is Yasmin K. and I’m known online as Zadidoll. I’m a beauty blogger who specialized in beauty box subscriptions so I’ve had subscriptions with almost all the popular beauty boxes in the US (some expectations). I am also the Community Manager for Makeuptalk.com where we have over 74,000 members and over 1 million of our monthly traffic happens to be on the subscription groups – I created a group for Birchbox discussions, one for Julep discussions, one for MyGlam discussions and a general one; each group ranges from about 400 to 900 members but if you Google most beauty box companies the links to MUT or my blog tend to be within the first 10 links that pop up. I’m also a MyGlam Ambassador, I do not work for MyGlam and I pay for my own subscription but I do have their ear when it comes to what the public wants. I also know the lovely ladies from Beauty Army and the wonderful staff of Beautylish (another online beauty community).[/SIZE]

[SIZE=11pt]I am currently subscribed to Birchbox (I have four subscriptions – one for myself and one for each of my daughters) and to MyGlam on a monthly basis. I’m also currently subscribed to Julep however I have not paid for my boxes since January 2012 because of their referral system in which I’ve earned free months and will continue to get free boxes through 2014 (and onward). I just canceled Sample Society not because their products were bad but because they were virtually identical to Birchbox but $5 (plus tax) more. I’ve also been a member to GoGo Girlfriend (cancelled after the first box due to the items being from a dollar store), I’ve also been subscribed to Beauty Box 5, The Look Bag, Beauty Army (I love BA but canceled my account with them a few months ago), Eco-Emi and several other companies. From the quarterly companies I get BeautyFix ($49.99) and both Test Tubes – the one directly from New Beauty and their QVC version (both about $40 per quarter). Needless to say I know my boxes and know how the majority of the companies operate including shipping. /emoticons/[email protected] 2x" width="20" height="20" />[/SIZE]

[SIZE=11pt]I may consider coming back to Glossybox, I was happy with the products sent, love the boxes (I reuse all my boxes) but your shipping and billing… that’s lacking. Speaking from experience UPS MI tends to be the most favored among shipping companies. I don’t know who your logistics happens to be but I think it’s Newgistics? As I said, speaking from experience some shipping companies tend to be slower or their tracking tends to be… well doesn’t work. Streamlite is notorious for being slow and the Newgistics tracking doesn’t seem to work well, as I mentioned originally my own box was expected to arrive between the 6th and 9th and at the rate they ship I wouldn’t see my July box until sometime in August. This is, in part, what led me to cancel my account, not because the products were bad but because as a beauty blogger who specializes in beauty box subscriptions I don’t want to have to wait until the next month for the previous month’s box or pay for a box several weeks in advance. In fact I use to get Eco-Emi boxes however at the time she also had a weird payment system in place where my payment would be deducted on the 11th of each month so I was paying for the next month’s box six to eight weeks in advance. When I didn’t get my June box in June yet was charged on the 2nd for July’s box and had yet to get that June box it was just flashes of Eco-Emi again.[/SIZE]

[SIZE=11pt]I don’t know what company you’re using for billing however I would suggest having a specific date to charge people. Julep has a fantastic billing in place where members have until the 24th of each month to skip the month OR they will be billed on the 27th for that next month’s box. The boxes are then shipped out by the 1st and I get my box usually no later than the 2nd because I’m in the same state as they are but other people who live on the East Coast still get their boxes within the first week of the month.  I’m billed on the 3rd of each month for my Birchbox (Woman) subscription with that box shipped on the 10th and on the 18th for Birchbox Man with that box shipped on the 25th. MyGlam bills me on the 1st of each month with my bag sent by the 10th, they had major shipping problems in January and February which is how I became a MyGlam Ambassador and invited to their offices in San Francisco to give my input on their company. [/SIZE]

[SIZE=11pt]If your company sends boxes out near the end of the month then I would also suggest the boxes be called that next month’s box. Birchbox Man, which I’m also subscribed to for my husband, ships on the 25th and those boxes are called the next month’s box. My husband’s July box was shipped June 25th and the August box will ship on July 25th. By changing the name to the next month that might clear up some confusion and even anger on some member’s part HOWEVER billing would have to be done near the end of the month, as with Birchbox Man, instead of the beginning. In Birchbox Man’s case I’m charged on the 18th which is seven days before the box is actually shipped. [/SIZE]

[SIZE=11pt]Good luck with your company. As I stated before I enjoyed the products, loved the box and will consider re-subscribing since I was happy with the products you sent out.[/SIZE]

[SIZE=11pt]Sincerely,[/SIZE]

[SIZE=11pt]Yasmin K. aka Zadidoll[/SIZE]

[SIZE=11pt]http://zadidoll.blogspot.com[/SIZE]

[SIZE=11pt]https://www.makeuptalk.com[/SIZE]

[SIZE=10pt]From:[/SIZE][SIZE=10pt] GLOSSYBOX Contact [mailto:[email protected]]
Sent: Thursday, July 05, 2012 12:09 PM
To: Zadidoll
Subject: Re: Contact Form[/SIZE]

Hello, 

Oh no! I'm so sorry to hear that you product arrived damaged. I know how disappointing that can be. I will make sure to get you a replacement box as soon as possible.  Although your subscription has been canceled and your July box refunded I would urge you to consider signing up again we have amazing this in store for you and your not going to want to miss it. Thank you for your support as we go through a few growing pains.

Nicole

-- 

[SIZE=10pt]

[/SIZE]

[SIZE=7.5pt]Internet: www.GLOSSYBOX.comhttp://www.glossybox.com/[/SIZE]

https://twitter.com/#!/GlossyBox_us

[SIZE=10pt]855-738-1140[/SIZE]

On Thu, Jul 5, 2012 at 2:41 PM, Zadidoll wrote:

[SIZE=11pt]The box arrived  the same day I emailed requesting a refund. Unfortunately the AHAVA body wash was open and leaked everywhere destroying the interior box (which I keep and reuse since the boxes are so pretty), the perfume was half full/empty. The body wash was 1/3 empty and it was all over the other products. I would like a replacement of the body wash and perfume but mainly the body wash as I won’t use a product that was open and a replacement of the interior “keepsake†box. It’s such a shame because I was surprised by the box arriving a week before it was scheduled to but as soon as I opened the shipping box I could smell the body wash and as soon as I took the Glossybox out of the shipping box I could feel the damage on the bottom of the box as it was soggy.[/SIZE]

[SIZE=10pt]From:[/SIZE][SIZE=10pt] Contact GLOSSYBOX [mailto:[email protected]]
Sent: Thursday, July 05, 2012 9:50 AM
To:
Subject: Re: Contact Form[/SIZE]

__________________________________

[SIZE=11pt]Type your response ABOVE THIS LINE to reply[/SIZE]

zadidoll
Subject: Contact Form


[SIZE=9.5pt]JUL 05, 2012  |  12:49PM EDT[/SIZE]
GLOSSYBOX Customer Care replied:

Yasmin,

You will be refunded for the July box. Your June box should arrive very soon, and can not be refunded as it has already shipped. Thank you for your patience, we really appreciate it.


[SIZE=9.5pt]JUL 03, 2012  |  03:34AM EDT [/SIZE]
Original message
GLOSSYBOX wrote:



Name: Yasmin K.
E-mail:
Telephone:

Comment: Cancel account and refund me for JULY and JUNE the total amount of $42. I have yet to get my JUNE box despite it having been shipped on June 23rd. I rather just get refund for both months.


[SIZE=9.5pt]This message was sent to in reference to Case #: 862. [/SIZE]


 
[[ed01b102f640ce8c87c86069224377b151e4e49a-49553733]]

 

[MissLindaJean]

Well put Zadi, easy to see why you're an ambassador for MyGlam! I hope GB irons everything out, then I can resub to them later on. But there's too much fishy stuff going on for me to risk my money on. Zadidoll, since you're so well informed, can you recall any other sub company that had similar issues like GB in their start up phase?? And how long it took them before they stepped up or folded?

 

[astokes]

Originally Posted by zadidoll /img/forum/go_quote.gif


[SIZE=10pt]From:[/SIZE][SIZE=10pt] GLOSSYBOX Contact [mailto:[email protected]][/SIZE]

Sent: Thursday, July 05, 2012 12:09 PM

To: Zadidoll

Subject: Re: Contact Form

Hello, 

Oh no! I'm so sorry to hear that you product arrived damaged. I know how disappointing that can be. I will make sure to get you a replacement box as soon as possible.  Although your subscription has been canceled and your July box refunded I would urge you to consider signing up again we have amazing this in store for you and your not going to want to miss it. Thank you for your support as we go through a few growing pains.

Nicole

-- 

[SIZE=10pt]

[/SIZE]

[SIZE=7.5pt]Internet: www.GLOSSYBOX.comhttp://www.glossybox.com/[/SIZE]

https://twitter.com/#!/GlossyBox_us

[SIZE=10pt]855-738-1140[/SIZE]
The amount of grammatical errors in her response is cringe worthy.

 

[internetchick]

I cancelled. Obviously I am getting one more box due to the way they bill, but I am really uncomfortable with the way things are going especially for a subscription service at this price point. I am going to hang back awhile and see if things iron out.

 

[yanelib27]

Originally Posted by MissLindaJean /img/forum/go_quote.gif

Well put Zadi, easy to see why you're an ambassador for MyGlam! I hope GB irons everything out, then I can resub to them later on. But there's too much fishy stuff going on for me to risk my money on. Zadidoll, since you're so well informed, can you recall any other sub company that had similar issues like GB in their start up phase?? And how long it took them before they stepped up or folded?

Sorry to butt in but the last one I remember that had silimar backlash was MyGlam, but they seem to be doing fine now. I canceled after my first box but they are still around so I am assuming everything is ok now?

 

[ValentineLissar]

Originally Posted by yanelib27 /img/forum/go_quote.gif

Sorry to butt in but the last one I remember that had silimar backlash was MyGlam, but they seem to be doing fine now. I canceled after my first box but they are still around so I am assuming everything is ok now?

Yep!  You should check out the last couple of MyGlam bags (May, June and July) and they have come a long way since February and March. 

I personally think that Glossybox and most subscription boxes will experience growing pains after they first launch.  Running a sub sounds easy on paper but when they actually begin, that's when problems occur.  I think the only companies that seemed to have a smooth transition from when they first began to now are probably Sample Society and Birchbox. (Or at least, I haven't read of anyone really complain of shipping and billing issues with them.)  I would have included Beauty Army but I think that their period of struggle is actually happening right now. Just my two cents.

 

[Dalylah]

@zadidoll: Eloquent and well though out response. Thank you on behalf of all of the beauty community. /emoticons/[email protected] 2x" width="20" height="20" />

To be perfectly honest reading this thread has caused me to not even consider a GB subscription at this time. Not only are they losing current customers but they are scaring off potential new ones. Hopefully someone from GB reads our threads

 

[seap3]

Just got my box, and thankfully I got the box with the (highlight) mascara and kinerase, so no leaking or tiny empty tubes.  At first I thought the perfume in Urban Organic scent was ok, but then I decided I really hate something about it - probably the basil, ginger, or smoky vetiver (whatever that is).   So that will end up in the trash.

Right now I'm happy with the products, but still glad I cancelled.  I will wait it out for a few months and will probably resub when it looks like they've gotten everything running a little more smoothly.

 

[MissLindaJean]

Originally Posted by yanelib27 /img/forum/go_quote.gif

Sorry to butt in but the last one I remember that had silimar backlash was MyGlam, but they seem to be doing fine now. I canceled after my first box but they are still around so I am assuming everything is ok now?

Nah, you're not butting in at all! I just haven't been subbed to any of my boxes for more than 4 months, so GB has been the first start up sub. I'm just curious if any of the other companies had as many difficulties that have turned people off.

 

[yanelib27]

Originally Posted by ValentineLissar /img/forum/go_quote.gif

Quote: Originally Posted by yanelib27 /img/forum/go_quote.gif

Sorry to butt in but the last one I remember that had silimar backlash was MyGlam, but they seem to be doing fine now. I canceled after my first box but they are still around so I am assuming everything is ok now?
Yep!  You should check out the last couple of MyGlam bags (May, June and July) and they have come a long way since February and March. 

I personally think that Glossybox and most subscription boxes will experience growing pains after they first launch.  Running a sub sounds easy on paper but when they actually begin, that's when problems occur.  I think the only companies that seemed to have a smooth transition from when they first began to now are probably Sample Society and Birchbox. (Or at least, I haven't read of anyone really complain of shipping and billing issues with them.)  I would have included Beauty Army but I think that their period of struggle is actually happening right now. Just my two cents.

My first and only month was Feb and that was such a disappointment, I remember thinking, I paid 10.00 for this?? Maybe I will check it out again at some point, but right now I am happy with the ones I have

 

[princess2010]

LUSH uses vetiver in a lot of their products and I HATE it. To me it smells like cat pee. I avoid all products with it at all cost.

I agree MyGlam has gotten 100% better since February. That bag was not good.

Hopefully Zadidoll's email will give them insight on how the masses feel. With that said, I'm sticking with GB because their samples are great and I know I would miss out on something great if I cancel. I'm not staying because of the CS or shipping that's for sure.