GlossyBox - June 2012

[CaliMel]

Originally Posted by JessP /img/forum/go_quote.gif

Definitely agree with your way of handling complaints/problems with customer service people. Short and sweet gets the job done much more efficiently (for both sides!).

PS we are box twins, even down to the Bananas & Baobabs!

Very happy with this Glossybox!

How funny!

I'm such a dork. I didn't even realize it's Banana scented body cream! It smells just like Banana Cream Pie. [anyone else think of family guy when they hear that phrase?]

I love the little jar that it came in! The wella jar is really nice too. and the Wella stuff smells soo good! That clean shower smell. I love it.

I put on the perfume sample, and on me, it smells exactly like this one lemon sunblock chapstick that I had tasted. It's the weirdest thing. I don't think the perfume smells BAD, but it's definitely not a scent where I want to keep smelling it either. It's just a kind of weird lemony scent. I might try layering it with a vanilla or something just to see if I can get it to smell better. It's driving me nuts though because it smells like something but I cannot think of what it is [besides the chapstick, but there is something else that smells like this too.]

I think I would have preferred Green or Perfumed Wine. I might see if anyone wants to trade vials. I tested it once, but it was hardly any of the oil since I let most of it run off of the plastic swabber portion first. So if anyone has Green or Perfumed Wine and wants Urban Organic instead, let me know!

 

[lovelockdown]

Originally Posted by o0jeany0o /img/forum/go_quote.gif


I can understand why the lady on the phone didn't care about your story. Imagine how many complaints they're getting. I work in customer service and if someone's  not happy, I usually want them to get down to the point. Same with the long email. With so many complaint emails, most people don't want to read a wall of text. 

The way I get things done with customer service is just getting straight to the point without being rude. Going about it that way will get you what you want without frustrations on either end. My emails of complaints are usually short and to the point. Those are the easiest to read and will get replied to most often. If you really want to send them a wall of text just bold key sentences and they'll probably get back to you.

When I told her on the phone I told her straight up that I am cancelling because I was just blocked. I didn't bother giving her a long story because I knew it wouldn't get me anywhere- but I felt like I had to write the follow up email because I can't imagine a company being successful if they ignore their paying customers. Anyways I doubt they would have replied even if my email was shorter because I sent them two emails a month ago that were a couple sentences long and no one replied to them either.

 

[calexxia]

Originally Posted by MyriadVoices /img/forum/go_quote.gif


My Ofra is full.

Mine was about 60% full

 

[heather4602]

I totally called this as the reason their shipping takes too long. I officially need to get into the business of logistics. 

Yep, I remember you posting that!

 

[kcrowebird]

What are everyone's thoughts on the Kinerase Restructuring Firming Cream? There is a sticker on mine that says "NEW!" and it is covering up some information about the formula. Thought that was a little weird.

 

[kcrowebird]

Also, just saw this on their facebook page... interesting given the deleting/blocking of people and their posts.


 

 

[Mandy Kane]

Originally Posted by CaliMel /img/forum/go_quote.gif


Yup, this! I explain that "I'm really sad because this this and this happened. I would like this as my solution"

If you propose an answer of what will make you happy, most generally they will do it (if it is in fact, reasonable) because they KNOW what you want done, they know what happened, and it's easy. Time is money and you absolutely should be as concise as possible when dealing with CS people. It will be weird at first and possibly sound like you are being rude because it's not the same as a "Regular" conversation is at all. I use emoticon smiley's just so that they know I'm not upset.

Even when I go in a store to return something I just say "Hi I would like to return this because I bought it and it's the wrong size" or whatever the issue is.

If THEY start the conversation that's fine because it's up to them to do so. But I don't want to sit there talking away when they need to move on to the next call. It's more considerate of them and they in turn will be willing to help because you are showing that you understand how busy they are and that you are NOT the only customer that they have to deal with.

Anyhow!

I got my box today! I was super worried that it had leakage issues, since when I opened it, it totally smelled REALLY strongly of product. But unwrapping it, it was totally fine. This is my box:

All in all I'm happy with everything!

jelly! was hoping for this one, but because i sub to ss too, i'm okay with the tiny eye creams knowing i'll get a double of one of them today. and nothing leaked in my box either. If it weren't for all the customer service and billing problems i wouldn't have canceled- i like my box. i figured it was worth about 41 to 47 bucks depending on how you calculate your prices. But considering all their growing pains i consider myself lucky to escape unharmed! (no leaky products, no double triple charged, and i canceled last week on the website and didn't get charged anyways!)

going to a wedding tomorrow and will definetly use the shave cream and shower gel tomorrow. thinking about using the hair treatment today- anyone know how long we leave it in? i assume it's a 'glop it on and wait 10 min then rinse' type thing.... 

oh- and one of my friends has a totally organic hippy nieghbor so i gave my basil oil to her - at least someone can enjoy it /emoticons/[email protected] 2x" width="20" height="20" /> 

 

[bloo]

Originally Posted by Kittygirl4 /img/forum/go_quote.gif

 I also got the box with Wella and I have curly, color treated hair.  So I think it's random, also.  And Birchbox sent me a Kerastase sample for fine hair, too.  Ugh!

I hate it when companies send out hair products honestly. They never send me anything I can really use. I have thick oily hair and they are always for thin and dry hair.

 

[Kittygirl4]

I spoke too soon last night.  The charge went through today and they took the money for the next box.  I just canceled my account.  I think you're supposed to have 14 days to cancel before the next box ships, so we'll see what happens.  If they send the next box, it's fine with me & if not, I'm good with that also. 

At first I thought this month was fine, but after some time with the products I just don't feel like it's worth the cost.  I won't use the Wella, perfume, or black eyeshadow.  The tiny tubes of face products suck.  So I really will only get use out of the shaving cream and the Ahava.  I've been lucky to have avoided billing issues and leaking products.  I loved last month, but I'm getting out for now.  Maybe I will reconsider in the future. 

 

[Mrs Gaeul]

Originally Posted by CaliMel /img/forum/go_quote.gif

I'm such a dork. I didn't even realize it's Banana scented body cream! It smells just like Banana Cream Pie. [anyone else think of family guy when they hear that phrase?]

I put on the perfume sample, and on me, it smells exactly like this one lemon sunblock chapstick that I had tasted. It's the weirdest thing. I don't think the perfume smells BAD, but it's definitely not a scent where I want to keep smelling it either. It's just a kind of weird lemony scent. I might try layering it with a vanilla or something just to see if I can get it to smell better. It's driving me nuts though because it smells like something but I cannot think of what it is [besides the chapstick, but there is something else that smells like this too.]

I got that body cream in Vanilla Bourbon and it smells amazing! I never heard of this brand, but they seem to have some awesome scents.

I got the same perfume too and had the same feelings. Except it reminded me of dish soap! I agree... the smell is very odd... very, very odd.

 

[nfig]

I just got this email...seems they're trying to change their ways due to all the complaints.  I already cancelled.  Will resub if they really do straighten out.

  If this message cannot be read correctly, please click here.
 




Dear XXXXXX, 

Our records show that you received multiple invoice emails in the past 
few days stating that you were charged for the July GLOSSYBOX. 
We have looked into our systems and can assure you that your account 
was only charged once, there were a few technical issues that caused 
the email to be sent repeatedly. If you don't see a charge, it's fine! 


As soon as we noticed that there was a problem we stopped the 
charging process and will re-launch it now that we know it is resolved. 
Don't worry you are still part of our beauty experience. Going forward, 
we will be charging your accounts in the second week of every month and 
will start shipping in the third week of the month. 

Please excuse us for an early charge on July 2nd. 
Hope you are enjoying your June box! If you haven't received it yet,
hold tight, it is on it's way!

We apologize again for all the inconvenience generated by mis-communication
and operational hiccups. We are trying to offer you the best experience 
and the best service, and we are learning day by day how to improve. 
We are passionate and committed people and our objective is your satisfaction. 

If you still have any comments or concerns, please contact us via 
telephone on 1-855-738-1140 or email us through our contact form 
here: http://www.glossybox.com/index.php/contacts. 

We are doing our best in accommodating everyone’s request. 

Have a great Glossy Weekend!
Your GLOSSYBOX Team

 

[JennyDBV]

looks like they are changing their billing cycle. I will give them one more month..

Our records show that you received multiple invoice emails in the past few days stating that you were charged for the July GLOSSYBOX. We have looked into our systems and can assure you that your account was only charged once, there were a few technical issues that caused the email to be sent repeatedly. If you don't see a charge, it's fine! As soon as we noticed that there was a problem we stopped the charging process and will re-launch it now that we know it is resolved. Don't worry you are still part of our beauty experience. Going forward, we will be charging your accounts in the second week of every month and will start shipping in the third week of the month. Please excuse us for an early charge on July 2nd. Hope you are enjoying your June box! If you haven't received it yet,hold tight, it is on it's way!

We apologize again for all the inconvenience generated by mis-communicationand operational hiccups. We are trying to offer you the best experience and the best service, and we are learning day by day how to improve. We are passionate and committed people and our objective is your satisfaction.

 

[ladygrey]

I FINALLY got my box today. I was bracing myself for leaks, spills, and a gigantic mess, but there wasn't one! Whew. I got the Ahava body wash and the Ofra eyeshadow. I really want the Shea terra and the mascara, but hey! The fact that it arrived intact works for me. My Ofra is in Never Back, a black color. I don't typically use colors like it, so we'll see how that goes. I think it might make a good base. 

 

[shanny21]

I finally got my Glossybox today! (first one yay!) I was a little nervous about the box, especially since I hadn't had any credit card or customer service issues (so far), I figured it was about my time for something bad to happen lol. I did get the wella, the mascara, the urban organics perfume (only half full), the white chocolate Shea terra, the kinerase, and the shave cream. 

When I opened the perfume vial to smell it, my cat who was sitting by me started sniffing, looked grosses out, and then got up and left! So I guess if you hate cats, this is the perfume for you!

 

[seap3]

Wow, if they really do start having a set billing/shipping timeframe I may resub.  I am totally ok with being billed the 2nd week and shipping the 3rd week.  That is just so much more reasonable than their current way.

 

[seap3]

Originally Posted by shanny21 /img/forum/go_quote.gif

When I opened the perfume vial to smell it, my cat who was sitting by me started sniffing, looked grosses out, and then got up and left! So I guess if you hate cats, this is the perfume for you!

that is hilarious!  Maybe I should give it to my husband when he gets annoyed with our cats.

 

[xine]

Just to follow up on this -

I sent Glossybox a message via their contact form, just a basic "Hi my box arrived with a product leaked inside and ruined the box, etc...I'd like to have the box replaced, thanks".

They emailed me back yesterday (I messaged them Tuesday, holiday Wednesday, email response received Thurs), which I think is a totally reasonable amount of time for a response.

They were super nice in the email and said they'd send me a replacement box as soon as possible. I responded with a thank you and I appreciate it, and they responded about 10 min later and said they hope I like the new box.

All in all, I'm happy! 

 

[CaliMel]

Originally Posted by Autumn Dahy /img/forum/go_quote.gif


I got that body cream in Vanilla Bourbon and it smells amazing! I never heard of this brand, but they seem to have some awesome scents.

I got the same perfume too and had the same feelings. Except it reminded me of dish soap! I agree... the smell is very odd... very, very odd.

aww theres a vanilla one? I wish I had gotten that scent instead. I love vanilla scented things.

Ya, that perfume vaguely reminded me of dish soap too. It just smells so weird! I think it needs some other notes in it to smell okay on me. It just doesn't work with my body chemistry at all.

 

[Brienicole]

Originally Posted by nfig /img/forum/go_quote.gif

I just got this email...seems they're trying to change their ways due to all the complaints.  I already cancelled.  Will resub if they really do straighten out.

  If this message cannot be read correctly, please click here.
 



Dear XXXXXX, 

Our records show that you received multiple invoice emails in the past 

few days stating that you were charged for the July GLOSSYBOX. 

We have looked into our systems and can assure you that your account 

was only charged once, there were a few technical issues that caused 

the email to be sent repeatedly. If you don't see a charge, it's fine! 

As soon as we noticed that there was a problem we stopped the 

charging process and will re-launch it now that we know it is resolved. 

Don't worry you are still part of our beauty experience. Going forward, 

we will be charging your accounts in the second week of every month and 

will start shipping in the third week of the month. 

Please excuse us for an early charge on July 2nd. 

Hope you are enjoying your June box! If you haven't received it yet,

hold tight, it is on it's way!

We apologize again for all the inconvenience generated by mis-communication

and operational hiccups. We are trying to offer you the best experience 

and the best service, and we are learning day by day how to improve. 

We are passionate and committed people and our objective is your satisfaction. 

If you still have any comments or concerns, please contact us via 

telephone on 1-855-738-1140 or email us through our contact form 

here: http://www.glossybox.com/index.php/contacts. 

We are doing our best in accommodating everyone’s request. 

Have a great Glossy Weekend!

Your GLOSSYBOX Team
This makes me feel a bit happy and Ill give them one more month! (providing my June box actually gets here)

I recieved a tracking number from them but it must be just printed because USPS has no information.

 

[TinaMarina]

I ended up getting the box with the mascara, kinerase and bourbon vanilla cream (I like the vanilla, but banana sounds really good too!). I was missing the product information card, but nothing was spilled so I can't complain! I hope everyone gets replacements for their leaky products.

I think I'm one of the few that doesn't mind the perfume oil. It definitely smells different on the skin than it does straight out of the vial. However, I do really like citrusy scents. I'm surprised that it doesn't seem to last on me considering it's an oil. I definitely appreciate being introduced to a perfume brand I haven't heard of before (please no more Viva La Juicy samples in boxes! 

 )