GlossyBox - June 2012

[whigrose]

Originally Posted by yanelib27 /img/forum/go_quote.gif
Do u suppose maybe they have a bug that will ship people a July box who didn't pay for one?? Grin. They seem to have no problems at all double charging and even charging canceled accounts, so why can't one of their bugs work in our favor?? I bet they would fix that one the same day!

People are saying this happened with the Look Bag, so who knows???  Although, some suspect Look Bag did it on purpose, as a way to try to get people to resubscribe after getting a bag for free.

 

[princess2010]

I want my box so bad!!!! I'm not even scheduled to get it until Monday or Tuesday. I feel like some of you have had your boxes for weeks now!!!
 

 

[TheNittyPretty]

My tracking hasn't even updated since it left Fishers, IN on the 2nd! Grrrr! I'm in Missouri which isn't far from IN so where the heck did it go? I know we had a holiday but still... this is ridiculous!

 

[whigrose]

Originally Posted by o0jeany0o /img/forum/go_quote.gif


I can understand why the lady on the phone didn't care about your story. Imagine how many complaints they're getting. I work in customer service and if someone's  not happy, I usually want them to get down to the point. Same with the long email. With so many complaint emails, most people don't want to read a wall of text. 

The way I get things done with customer service is just getting straight to the point without being rude. Going about it that way will get you what you want without frustrations on either end. My emails of complaints are usually short and to the point. Those are the easiest to read and will get replied to most often. If you really want to send them a wall of text just bold key sentences and they'll probably get back to you.

I understand what you are saying, and about 90% of the time, I do try to keep my emails short and to the point.  At least, I do that with my first email.  Now if they blow me off so that I have to send a second email about the same issue, that is when I will sometimes go into detail because 1) I'm still mad and 2) They have already demonstrated that they aren't listening, they don't care, or both.  As for on the phone, I do try to get to the point, but maybe not as much as in emails.  Sometimes, if I am taking time out to call a company, one of the reasons I'm calling is because I want to feel I am heard.  Rushing me off the phone is only going to make me angrier and result in a tirade spewing forth.  I hope you keep that in mind as you handle calls at work.  That being said, customer service isn't a job I would wish on anyone.  I certainly would never want to do that for a living.  So good luck to you!  

 

[o0jeany0o]

Originally Posted by whigrose /img/forum/go_quote.gif

I understand what you are saying, and about 90% of the time, I do try to keep my emails short and to the point.  At least, I do that with my first email.  Now if they blow me off so that I have to send a second email about the same issue, that is when I will sometimes go into detail because 1) I'm still mad and 2) They have already demonstrated that they aren't listening, they don't care, or both.  As for on the phone, I do try to get to the point, but maybe not as much as in emails.  Sometimes, if I am taking time out to call a company, one of the reasons I'm calling is because I want to feel I am heard.  Rushing me off the phone is only going to make me angrier and result in a tirade spewing forth.  I hope you keep that in mind as you handle calls at work.  That being said, customer service isn't a job I would wish on anyone.  I certainly would never want to do that for a living.  So good luck to you!  

I totally understand people's frustrations with customer service people and it sucks that they aren't paying attention to your issue. It does suck to be in customer service but I'm one of those weird people who believe that everyone should work in customer service for at least 2 or 3 months. 

 

[LAtPoly]

Originally Posted by o0jeany0o /img/forum/go_quote.gif


I totally understand people's frustrations with customer service people and it sucks that they aren't paying attention to your issue. It does suck to be in customer service but I'm one of those weird people who believe that everyone should work in customer service for at least 2 or 3 months. 

For realz.  I think every high school student should have to work 1. retail / customer service for 2-3 months and 2. be a bathroom janitor for 1 week and 3. pick up trash off the side of the road for a weekend.  I'm appalled at how people leave bathrooms and the roadway, assuming someone else will take care of it.  

 

[BabyMafalda]

My June Glossybox arrived today but everything is damaged because three products (Kinerase, Wella, and the Organic Perfume) leaked !!!!

I am so sad!! I wrote a message in their "contact us"!!!


 

 

[Brienicole]

Originally Posted by princess2010 /img/forum/go_quote.gif

I want my box so bad!!!! I'm not even scheduled to get it until Monday or Tuesday. I feel like some of you have had your boxes for weeks now!!!

Same here, only Im not sure it will even show up then.

 

[nerdgirlmakeup]

To everyone who's had problems with GlossyBox's customer service response time via email, I would recommend calling them instead if it's at all possible. It may take a couple of tries to get through, but when you call them, they have to deal with whatever your problem is RIGHT THEN to some extent, which I think works better for issues where you may be asking for a replacement item. I know they send out batches of "fulfillment orders," which I think are replacement orders, at least once a month, and if you call and talk to a person it seems you're more likely to get a result of them making a note and getting something on a list straightaway while you're on the phone. It's not a miracle cure, but I have had success with it. My lipstick in the May box was melted when it arrived (temperatures of 115-ish here, and I'm on the tail end of my carrier's route), and I called to ask them to send me a replacement. Nicole, who I spoke to each time, agreed right away to send a replacement out, and although I did have to call again to follow up two times and check if they were fulfilling my request, I did this week receive a replacement (just a day or two after my June box, so I think the fulfillment orders went out at the same time as their general shipment). 

 

[Kittables]

Originally Posted by princess2010 /img/forum/go_quote.gif

I want my box so bad!!!! I'm not even scheduled to get it until Monday or Tuesday. I feel like some of you have had your boxes for weeks now!!!

            You still haven't gotten your box? Where do you live? I'm in South Florida. Mine should be here by Tues or Wed of next week (hopefully!!). I couldn't help but read these forums, so I've been somewhat spoiled as to what the contents of this box will be. I'm so nervous that mine will arrive damaged. /emoticons/[email protected] 2x" width="20" height="20" /> 

             By chance, is your box in Maryland right now? That's where mine is. Last time, it stayed there for about a week before it finally arrived at my local post office. It is frustrating! But I think the worst part is that these are supposed to be our June boxes! lol. It's confounding! I'm subbed to MG and BB and I feel like I'm due to receive their June boxes b/c of GB's muddled way of handling shipments. lol. At least they've got their acts together. I'm happy we actually receive THAT month's box in *that* month. All in all, I'd be loath to cancel GB because of the products they issue. I think they just need time to smooth things out. 

            As for Zadi's email to the company, very eloquently and aptly put! I hope they listen! 

 

[yousoldtheworld]

Wow. I know that I can't personally complain, because I was lucky enough to have my box get here in a very timely manner. But the fact that some of you are still waiting is just ridiculous! We pay $21 a month for this stuff, it is ridiculous to use this cheap bottom of the barrel shipping method!

Of all the services I have tried, this one and Little Black Bag have the absolute slowest shipping...and they're the two most expensive (with LBB having an actual dedicated shipping cost, no less. BUT I love LBB and their awesome customer service enough that the slow shipping isn't a deal breaker.).

I'm glad I've unsubscribed to GB.

 

[Kittables]

Originally Posted by yousoldtheworld /img/forum/go_quote.gif

Wow. I know that I can't personally complain, because I was lucky enough to have my box get here in a very timely manner. But the fact that some of you are still waiting is just ridiculous! We pay $21 a month for this stuff, it is ridiculous to use this cheap bottom of the barrel shipping method!

Of all the services I have tried, this one and Little Black Bag have the absolute slowest shipping...and they're the two most expensive (with LBB having an actual dedicated shipping cost, no less).

I'm glad I've unsubscribed to GB.

                 Did all your items arrive intact? 

 

[mstlcmn]

I am still waiting for mine as well, yet somehow my mother  (who lives with me) got her box today! 

 

[iugirl13]

Glossybox got back to me in a timely manner and they are going to send me a replacement for my AHAVA. Let's hope this one doesn't spill everywhere.

 

[ShesaRenegade]

Still waiting in Little Rock, AR, too.  My shipping info hasn't updated since the 3rd and says it's still in Indiana. 

  I am really not happy with this shipping issue.

 

[yousoldtheworld]

Originally Posted by Kittables /img/forum/go_quote.gif

Quote: Originally Posted by yousoldtheworld /img/forum/go_quote.gif

Wow. I know that I can't personally complain, because I was lucky enough to have my box get here in a very timely manner. But the fact that some of you are still waiting is just ridiculous! We pay $21 a month for this stuff, it is ridiculous to use this cheap bottom of the barrel shipping method!

Of all the services I have tried, this one and Little Black Bag have the absolute slowest shipping...and they're the two most expensive (with LBB having an actual dedicated shipping cost, no less).

I'm glad I've unsubscribed to GB.
                 Did all your items arrive intact? 


Yes, I was one of the lucky few who received the Ahava intact.

 

[Dots]

Hi Everyone!

I've been reading this forum for a few months now and a big fan of beauty products but only got into the sub boxes in the past two months...how fun!!

Quick Question...I received the Ahava in my GB and it was all over everything, like many other boxes here. I was kinda bummed but was on the fence about contacting GB and thinking that I would just go and order one online, but when I went to the Ahava site this morning, noticed that the sample was $8.00. In your experience, is it a good idea to contact them about a leaked sample (I mean there was basically nothing left in the bottle) and I think the Wella leaked, as well.

Thanks for any feedback!!

I'm not sure what this emoticon has to do with this post, but I thought it was cute.  /emoticons/[email protected] 2x" width="20" height="20" />

 

[MyriadVoices]

So... I accidentally ordered a second June box after my first had shipped, because I thought the order failed and I panicked... I emailed and tried to cancel the second box, but the CS rep told me that it had already been shipped and suggested I give it to a friend. Not the worst thing ever, it's not like it was my last $21 for food or anything. Kind of sucks, but it was my own fault anyway, for freaking out without waiting for a response. At that time I thought I was going to have two identical boxes, since everyone's was the same last month. I got my first box in June, and the second one arrived today. I was completely thrilled with my first box, but I'm SO EXCITED that the second box is different!!! I got the Shea Terra in "Mango" and mascara and Kinerase. I am not a big fan of mango, but I'm so excited it's different stuff! And I LOVE mascara -- it might be a little boring, but it's my #1 beauty staple. I don't go anywhere without my mascara! /emoticons/[email protected] 2x" width="20" height="20" /> Also, you can always use shaving cream; even if it's not my favorite, it will get used! And I loved that Wella, so now I have an extra dose! Woohoo!

Man, if anyone liked that "Urban Organic" perfume, they could get a lifetime supply from all of us who don't like it. Anyone want mine? I actually like the fragrance, but not to wear. Just like I love the smell of coffee, or bacon, but I personally don't want to smell like either of those. (I'm sure there is someone who would find that appealing, and I don't judge. I just don't like it myself.) It would make a great room fragrance for the kitchen, I think.

I already canceled the second membership, but now I'm wondering whether I filled out the profile differently to get a different box? Or do they even pay attention to that (debatable)? Or did they just give me a random box because I signed up after the boxes were supposed to have shipped? I wish I could go back and look at what I filled out on each!

If anyone loves Mango, I'd be happy to trade for pretty much ANY other fragrance (no bacon, hehe). Something about mango and my personal chemistry together mix to make a weird BO sort of smell. Not attractive.

 

[Dots]

For those of you that received the Shea Terra, do you love it? I kept reading good things about the Bourbon Vanilla...any other suggestions? I went to their site and you can order the minis in a bunch of scents...thought those would be nice to throw in the handbag since they seems really nice.

 

[JessP]

Originally Posted by MyriadVoices /img/forum/go_quote.gif

So... I accidentally ordered a second June box after my first had shipped, because I thought the order failed and I panicked... I emailed and tried to cancel the second box, but the CS rep told me that it had already been shipped and suggested I give it to a friend. Not the worst thing ever, it's not like it was my last $21 for food or anything. Kind of sucks, but it was my own fault anyway, for freaking out without waiting for a response. At that time I thought I was going to have two identical boxes, since everyone's was the same last month. I got my first box in June, and the second one arrived today. I was completely thrilled with my first box, but I'm SO EXCITED that the second box is different!!! I got the Shea Terra in "Mango" and mascara and Kinerase. I am not a big fan of mango, but I'm so excited it's different stuff! And I LOVE mascara -- it might be a little boring, but it's my #1 beauty staple. I don't go anywhere without my mascara! /emoticons/[email protected] 2x" width="20" height="20" /> Also, you can always use shaving cream; even if it's not my favorite, it will get used! And I loved that Wella, so now I have an extra dose! Woohoo!

Man, if anyone liked that "Urban Organic" perfume, they could get a lifetime supply from all of us who don't like it. Anyone want mine? I actually like the fragrance, but not to wear. Just like I love the smell of coffee, or bacon, but I personally don't want to smell like either of those. (I'm sure there is someone who would find that appealing, and I don't judge. I just don't like it myself.) It would make a great room fragrance for the kitchen, I think.

I already canceled the second membership, but now I'm wondering whether I filled out the profile differently to get a different box? Or do they even pay attention to that (debatable)? Or did they just give me a random box because I signed up after the boxes were supposed to have shipped? I wish I could go back and look at what I filled out on each!

If anyone loves Mango, I'd be happy to trade for pretty much ANY other fragrance (no bacon, hehe). Something about mango and my personal chemistry together mix to make a weird BO sort of smell. Not attractive.

I may be the only one here who actually doesn't mind the Urban Organic perfume lol!