Walmart Beauty Box? Sweet!

[Emuhlyy]

Doug responded:

Hi Emily,
 
Thanks for this.    We'll send you out a new Beauty Box, while we track down the original one, so you're not waiting any longer.
 
It'll go out tomorrow morning via USPS.
 
Thanks for your patience.
 
Doug
Walmart/BrandShare Sample Box Team
 
 
 
I'm just happy I'm finally (hopefully) getting a box!

 

[puzzlepopples]

Wow, Doug already got back to me. He said Nick's team is still working to track my box (um, if you've been trying to track it since Thursday I don't think you're going to find it) and apologized that no one updated me. He said they would ship me a new box tomorrow morning and just asked that I confirm my mailing address. 

I just want updates. If they were having issues tracking the box they could have emailed me back to let me know. Communication is key. Just let the customer know you are doing all you can to make the situation right. 

 

[casey anne]

Wow, Doug already got back to me. He said Nick's team is still working to track my box (um, if you've been trying to track it since Thursday I don't think you're going to find it) and apologized that no one updated me. He said they would ship me a new box tomorrow morning and just asked that I confirm my mailing address. 

I just want updates. If they were having issues tracking the box they could have emailed me back to let me know. Communication is key. Just let the customer know you are doing all you can to make the situation right. 

I told Doug I appreciated him /emoticons/[email protected] 2x" width="20" height="20" /> and asked for advice on what to do with our accounts so we receive future boxes...

 

[puzzlepopples]

I told Doug I appreciated him /emoticons/[email protected] 2x" width="20" height="20" /> and asked for advice on what to do with our accounts so we receive future boxes...

I thanked him many times in my email. /emoticons/[email protected] 2x" width="20" height="20" /> I'm sure Nick was researching my box but I would have appreciated an email update even if it was just to say he was still looking into it. Just to let me know he didn't forget about me. lol Let me know if Doug responds about future boxes. I want to make sure my account information is in the system and will pop up for future deliveries. I don't want to go through this again! 

I think with future boxes it said we wouldn't be charged until the box actually shipped. So hopefully that means we won't be billed unless our order is actually filled and sent. I'd rather my order get lost and my account not be charged than my account get charged but my order not filled. 

 

[Padawan]

Yay! I'm excited that Doug is working hard for you ladies. Hopefully this all gets fixed as quickly and painlessly as my problem was.

I wonder if he is cursing the person who gave out his email now, lol. 

 

[puzzlepopples]

Yay! I'm excited that Doug is working hard for you ladies. Hopefully this all gets fixed as quickly and painlessly as my problem was.

I wonder if he is cursing the person who gave out his email now, lol. 

Probably. lol But hey, you have one person cursing you but doesn't know it's you their cursing and a bunch of people here thanking you and we can actually tell you how much we appreciate you for posting his email. /emoticons/[email protected] 2x" width="20" height="20" /> So, thank you again. 

 

[casey anne]

I heard back from Doug:

Hi Casey,
 
No reason to cancel and re-up.    Of the 50,000+ subscribers, there were only 20 or so that we're not delivered or bounced back due to bad addresses.
 
Your next box will arrive with no issues.
 
Thanks again for your patience and understanding
 
Doug
 
**My only gripe here is that I do not have a bad address. But, whatever! This is getting  resolved! Yay to my BFF Doug!

 

[puzzlepopples]

I heard back from Doug:

Hi Casey,
 
No reason to cancel and re-up.    Of the 50,000+ subscribers, there were only 20 or so that we're not delivered or bounced back due to bad addresses.
 
Your next box will arrive with no issues.
 
Thanks again for your patience and understanding
 
Doug
 
**My only gripe here is that I do not have a bad address. But, whatever! This is getting  resolved! Yay to my BFF Doug!

Thanks for posting. It's good to know we don't need to unsub and resub. I know my address isn't bad either (unless they messed up on their end and typed in the wrong address). I double checked my address on my account page and it's correct. I sent him an email with my correct address so hopefully we will all be getting our boxes soon. I bet they didn't expect to be flooded with 50,000+ subscriptions lol 

 

[Padawan]

Probably. lol But hey, you have one person cursing you but doesn't know it's you their cursing and a bunch of people here thanking you and we can actually tell you how much we appreciate you for posting his email. /emoticons/[email protected] 2x" width="20" height="20" /> So, thank you again. 

Haha, you're right. I'd rather help the ladies of MUT, so it is nice to know you are finally getting answers (and hopefully your boxes!). I owe a lot to MUT for all the discounts and stuff I find through here, although my pocketbook would occasionally beg to differ!

 

[girlwithclass]

Yay! I'm excited that Doug is working hard for you ladies. Hopefully this all gets fixed as quickly and painlessly as my problem was.

I wonder if he is cursing the person who gave out his email now, lol.

lmao thinking about this made me laugh so hard. I am so so so glad you shared it, though! I am one of the "20 or so" who never received a box! I ordered on September 8th :/ I've called the 800 # several times, had my info forwarded, played the waiting game some more, finally got an e-mail from Nick about trying to track down my box, and then never heard from anyone after that. Sooo.. just sent an e-mail to Doug, hopefully he is much more helpful. haha

 

[puzzlepopples]

lmao thinking about this made me laugh so hard. I am so so so glad you shared it, though! I am one of the "20 or so" who never received a box! I ordered on September 8th :/ I've called the 800 # several times, had my info forwarded, played the waiting game some more, finally got an e-mail from Nick about trying to track down my box, and then never heard from anyone after that. Sooo.. just sent an e-mail to Doug, hopefully he is much more helpful. haha

Nick needs to learn how to follow up. lol Even if he doesn't have an answer, it's nice to hear from someone so you know something is being done! Doug got back to me in less than an hour so you should hear from him tomorrow (since it's late now). I hope he's able to resolve your issue quickly. I'm sure you know I'm in the "20 or so" as well from all the whining I've been doing here. lol 

 

[AngeBrooklyn]

Does anyone have Nick's email address?  If so, please PM me.  I called him, and he returned my call advising that he's checking with the DC on my box, but then asked me to send him my original email confirmation.  Issue of course is that he didn't give me his email, and I didn't have it since I CALLED him. TIA!

 

[jocedun]

My Facebook message from a few days ago has not been answered, along with my email from more than a week ago. I emailed Doug, as recommended, and I am really hoping that he actually gets back to me.

I honestly can't even believe what a gong show this has been. It's incomprehensible.

 

[girlwithclass]

Nick needs to learn how to follow up. lol Even if he doesn't have an answer, it's nice to hear from someone so you know something is being done! Doug got back to me in less than an hour so you should hear from him tomorrow (since it's late now). I hope he's able to resolve your issue quickly. I'm sure you know I'm in the "20 or so" as well from all the whining I've been doing here. lol

haha exactly! I think I've definitely been pretty patient so a follow up is always nice.. Even if it's just a "hey, haven't forgotten about you." I hate having to keep checking in constantly and feeling like I am pestering them just to get anything done :/

Luckily Doug got back to me yesterday and said they would ship me out a replacement beauty box and see what happened to my missing box so it doesn't happen again. Whew!

 

[puzzlepopples]

And BrandShare deleted all of our comments on Facebook. I'm not really surprised by that. At this point as long as the box I paid for shows up SOON I don't even care. Honestly, I was going back to see if I could delete a post but whatever. I hope Doug follows through and has a new box on the way to me. 

 

[britty]

Y'all's comments have me so nervous about my second box... My first box came in fine, but I waitied to order the second last week (I've already been charged).  I guess only time will tell, if I don't have it within the next week or so I guess I'll wind up emailing Doug as well. 

Hopefully they learned their lesson and will send tracking notices next time!

 

[puzzlepopples]

Y'all's comments have me so nervous about my second box... My first box came in fine, but I waitied to order the second last week (I've already been charged).  I guess only time will tell, if I don't have it within the next week or so I guess I'll wind up emailing Doug as well. 

Hopefully they learned their lesson and will send tracking notices next time!

I read somewhere (I've read so many blogs about this that I can't keep them straight) that a blogger asked why they didn't send tracking and they told her that for the first box they weren't doing tracking but starting with the Winter box they would send tracking once your box shipped. We'll see...

 

[LadyK]

The box I ordered last week came yesterday.  I was really surprised!  I got the under 35 box and was happy with the value.  The nail polish is the teal color and the loreal gloss is in "innocent coral".  I will definitely use the secret and shampoo/conditioner/hot oil.  Not too excited about the perfume or foundation peelies but the rest of the box is worth it.  I'm looking forward to seeing what they offer in the winter box! 

 

[lindzebra]

The infamous Doug said that they're sending out a replacement box. Fingers crossed!

 

[LadyK]

The infamous Doug said that they're sending out a replacement box. Fingers crossed!

I wonder if Doug will ever read this forum. lol.