Walmart Beauty Box? Sweet!

[puzzlepopples]

I'm starting to think I'm not even going to get mine..

Same here. I had a glimpse of hope when someone emailed me yesterday but in the email he said he would get back to me today and well, nothing. The company is in NY so it's 5:30 their time so that means no email until at least Monday but at the rate they are going I won't hear anything then either. 

 

[tashb]

Even if I didn't hear anything from them and still cannot sign into my account, I finally received my box (variation #2) after almost a month. I'm happy that I did get it, and think the value of it is great for just $5 dollars, but I probably won't be giving my CC information again (blocked the card they have on file). 

 

[puzzlepopples]

Even if I didn't hear anything from them and still cannot sign into my account, I finally received my box (variation #2) after almost a month. I'm happy that I did get it, and think the value of it is great for just $5 dollars, but I probably won't be giving my CC information again (blocked the card they have on file). 

Do you remember the exact day you signed up? It's been a little over 3 weeks for me. Glad you finally got your box. /emoticons/[email protected] 2x" width="20" height="20" /> 

 

[Elena K]

I'm getting really frustrated. I've been waiting for this silly box since 8th. If I don't get it tomorrow I'll call them again.

I also emailed a few days ago about my missing 9th order and haven't heard anything. They had no problems taking money out of my account ASAP so I really don't understand why I haven't received my box yet. And I hate, hate posting for customer service on company Facebook pages so I'm really hesitant to do that. I just don't like other people knowing my business, as weird as that sounds. Ugh. I will call this week and hope for the best.

I hear you on not wanting your business all over Facebook. If it makes you feel any better, there is an option of sending PM to the company, but I really prefer email or calling them.

 

[mfprice2008]

I signed up for 2 boxes - one on the 3-4, around the same time I saw it on here, and the other around the 10th. I've received both boxes.

I will say that the one I ordered second took longer to get here than the first one.

 

[JC327]

I ordered on the 19th and got my box in Ohio today.  I'm 34 and got the younger box with the shampoo. Was really wanting the anti aging stuff, oh well, next year? The nail polish color I got is a really dark yellow, between banana and mustard. Pretty hideous on my skin tone, my husband saw me applying it and called me banana hands. What are you gonna do? Was fun to get for $5, especially since the other two sub boxes I've ordered this month (PopSugar and BareMinerals) haven't even shipped yet.

(This was my first post h34r: /emoticons/[email protected] 2x" width="20" height="20" /> :drive: !)

Welcome!

 

[JC327]

So sorry to hear you are all having problems with your boxes, I hope you all get your boxes soon.

 

[tacehtpuekam]

Target Beauty Boxes are on sale if anyone is interested /emoticons/[email protected] 2x" width="20" height="20" /> 

https://www.makeuptalk.com/f/topic/134537-target-beauty-box-fall-2014/

 

[puzzlepopples]

Ugh, the guy that originally emailed me STILL hasn't emailed me back. He said I would hear back from him Friday. This is horrible customer service. 

 

[JolieFleurs]

Well for God's sake, this is beyond ridiculous. 

Is it a BrandShare person or a WalMart person? Should we all start leaving messages on their FB page? (Not in a mean way, just asking what's up?)

 

[casey anne]

Well for God's sake, this is beyond ridiculous. 

Is it a BrandShare person or a WalMart person? Should we all start leaving messages on their FB page? (Not in a mean way, just asking what's up?)

I sent them a message on their Facebook page on Friday. Have not heard a thing.

 

[puzzlepopples]

Well for God's sake, this is beyond ridiculous. 

Is it a BrandShare person or a WalMart person? Should we all start leaving messages on their FB page? (Not in a mean way, just asking what's up?)

The guy that emailed me was a BrandShare person. His original email was very nice but I'm angry because he lied. I find it very unprofessional to tell someone they will hear something from you by Friday and Monday rolls around and you don't have the common decency to let them know something. Even if he didn't hear back from the distribution center, how hard would it have been to send me an email apologizing for the delay and letting me know he was still looking into it! This is one of the worst CS experiences I have ever had. 

 

[Emuhlyy]

I just got an email from Nick at Brandshare:

Hi Emily,
 
I apologize for getting back to you so late about this. I’m having trouble finding your order in our system, do you mind forwarding me your initial confirmation email so I can confirm your information with our Distribution Center? Let me know.
 
[SIZE=medium]Walmart Sample Box Team[/SIZE]
[SIZE=medium]BrandShare Customer Care[/SIZE]
[SIZE=medium]646.476.6088 x 218[/SIZE]
 
 
My order apparently just disappeared.  Awesome. :angry:

 

[puzzlepopples]

I just got an email from Nick at Brandshare:

Hi Emily,
 
I apologize for getting back to you so late about this. I’m having trouble finding your order in our system, do you mind forwarding me your initial confirmation email so I can confirm your information with our Distribution Center? Let me know.
 
[SIZE=medium]Walmart Sample Box Team[/SIZE][SIZE=medium]BrandShare Customer Care[/SIZE]

[SIZE=medium]646.476.6088 x 218[/SIZE]
 
 
My order apparently just disappeared.  Awesome. :angry:

Does Nick's last name start with an S? I'm angry but not angry enough to post his full name lol My email Thursday was also from a Nick and he's the one that never got back to me. He didn't say he couldn't find my info but he said he had contacted the DC with my info and would send me my tracking number Friday. I emailed him back today and still nothing. I hope you have better luck with him...

 

[AngeBrooklyn]

I just got an email from Nick at Brandshare:

Hi Emily,
 
I apologize for getting back to you so late about this. I’m having trouble finding your order in our system, do you mind forwarding me your initial confirmation email so I can confirm your information with our Distribution Center? Let me know.
 
[SIZE=medium]Walmart Sample Box Team[/SIZE][SIZE=medium]BrandShare Customer Care[/SIZE]

[SIZE=medium]646.476.6088 x 218[/SIZE]
 
 
My order apparently just disappeared.  Awesome. :angry:

Thanks for posting.  I just left a msg about my missing box.  

 

[Padawan]

So I also had an issue with my account just disappearing, but my card got charged for a box I bought. I emailed them and within a couple of hours, the infamous Nick S got back to me and said he would look into it and I would know something soon. I waited patiently and nothing. I kept writing back to Nick directly (rather than the generic customer service address) and no replies.

Just when I was going to give up and file a dispute, Doug wrote to me and apologized for Nick not getting back, and asked for my info. He overnighted my box to me, then followed up to make sure I got my box and all was OK. He was wonderful! His email is [email protected].

Perhaps you ladies having issues can write to him, explain how useless Nick is, and see what he can do?

He seems very happy to help and works quickly. 

 

[Emuhlyy]

So I also had an issue with my account just disappearing, but my card got charged for a box I bought. I emailed them and within a couple of hours, the infamous Nick S got back to me and said he would look into it and I would know something soon. I waited patiently and nothing. I kept writing back to Nick directly (rather than the generic customer service address) and no replies.

Just when I was going to give up and file a dispute, Doug wrote to me and apologized for Nick not getting back, and asked for my info. He overnighted my box to me, then followed up to make sure I got my box and all was OK. He was wonderful! His email is [email protected].

Perhaps you ladies having issues can write to him, explain how useless Nick is, and see what he can do?

He seems very happy to help and works quickly. 

Emailed Doug too.  Thanks!

 

[Padawan]

Emailed Doug too.  Thanks!

Tell us if it works out for you. I hope you get a reply soon!

 

[puzzlepopples]

So I also had an issue with my account just disappearing, but my card got charged for a box I bought. I emailed them and within a couple of hours, the infamous Nick S got back to me and said he would look into it and I would know something soon. I waited patiently and nothing. I kept writing back to Nick directly (rather than the generic customer service address) and no replies.

Just when I was going to give up and file a dispute, Doug wrote to me and apologized for Nick not getting back, and asked for my info. He overnighted my box to me, then followed up to make sure I got my box and all was OK. He was wonderful! His email is [email protected].

Perhaps you ladies having issues can write to him, explain how useless Nick is, and see what he can do?

He seems very happy to help and works quickly. 

Thank you! I just sent him an email and hopefully he will be better at responding than his coworker.

I'm also beginning to think I have super slow mail. Swaggable mailed me a free bag of dog treats as a free sample to review, they sent them on Aug. 28 and I JUST got them today Oct. 6!! Insane. 

Thanks again for leaving this info. 

 

[casey anne]

Doug is the best. Responded to my email within an hour and is personally seeing that my box gets shipped out...

So those of you who are having the same issue... do you think we'll receive future boxes? Or time to cancel until the winter box?