Walmart Beauty Box? Sweet!

[puzzlepopples]

I wonder if Doug will ever read this forum. lol.  

If he does he'll learn an important lesson...Never mess with a woman and her beauty products! lol /emoticons/[email protected] 2x" width="20" height="20" /> 

 

[jocedun]

Doug needs a raise. 

 

[puzzlepopples]

Doug needs a raise. 

I agree especially since he's picking up Nick's slack! Well, I'll hold to the raise thing as long as this box shows up!

 

[jocedun]

I agree especially since he's picking up Nick's slack! Well, I'll hold to the raise thing as long as this box shows up!

That's true, we'd better not get ahead of ourselves... I will recommend his promotion when box is in hand! 

 

[JolieFleurs]

Well, did any of y'all get those allegedly over-nighted boxes yet??

 

[Padawan]

He overnighted mine, I don't know that he did that for everyone. 

 

[JolieFleurs]

Oh, okay..thanks for clearing that up for me. For some reason I was thinking he did it for everyone, and I wasn't seeing anyone posting that they got theirs. 

 

[pooteeweet213]

I just got the following response from Doug:

Hi Janine,

 
      We've had a few that have been lost via the USPS during that timeframe.
 
      We'll send you a replacement Box within 24 hours.
 
      Nick – please see Janine's address below and send to Val for shipment.
 
Thanks for your patience Janine,
 
Doug Guyer
Walmart/BrandShare Sample Box Team

Hopefully Nick doesn't drop the ball! haha

 

[Emuhlyy]

It has been 2 days since I've talked to Doug and still no box.. I don't know why he would overnight a couple and not everybody's. Tomorrow makes a month since I was charged. I'm still not confident that I'll receive my box. Hopefully tomorrow.

 

[puzzlepopples]

It has been 2 days since I've talked to Doug and still no box.. I don't know why he would overnight a couple and not everybody's. Tomorrow makes a month since I was charged. I'm still not confident that I'll receive my box. Hopefully tomorrow.

Same here. I think they should stay consistent. If you overnight some you need to overnight all. Hopefully we will get them soon. Friday will be a month since they took my money. 

 

[JolieFleurs]

. Friday will be a month since they took my money. 

[SIZE=14.3999996185303px] [/SIZE]

Tomorrow makes a month since I was charged.

[SIZE=14.3999996185303px]Sounds like all y'all who are having trouble bought about[/SIZE] the same time? Hopefully just a weird glitch. 

 

[JolieFleurs]

I think they should stay consistent. If you overnight some you need to overnight all.

In all fairness, it's possible she was the first person Doug spoke to about this and he may not have realized there were going to be dozens more. 

 

[puzzlepopples]

In all fairness, it's possible she was the first person Doug spoke to about this and he may not have realized there were going to be dozens more. 

This is true. I can understand that. I'm just wondering if anyone else was sent their replacements overnight. 

 

[Elena K]

I read somewhere (I've read so many blogs about this that I can't keep them straight) that a blogger asked why they didn't send tracking and they told her that for the first box they weren't doing tracking but starting with the Winter box they would send tracking once your box shipped. We'll see...

provided that we still around after the mess that the first box was for some of us. I'm still waiting for mine  /emoticons/[email protected] 2x" width="20" height="20" />. I have only called them once (over a week ago). I guest it's time to contact them again.

 

[puzzlepopples]

provided that we still around after the mess that the first box was for some of us. I'm still waiting for mine  /emoticons/[email protected] 2x" width="20" height="20" />. I have only called them once (over a week ago). I guest it's time to contact them again.

Yeah, I'm still waiting on mine too. They said they would ship me a new one but we'll see if it actually gets here. 

 

[Padawan]

Same here. I think they should stay consistent. If you overnight some you need to overnight all. Hopefully we will get them soon. Friday will be a month since they took my money. 

Maybe I shouldn't have said he overnighted it to me, because that seems to have driven up expectations, and I had no intention of doing that. This happened over two weeks ago, and he may have thought it was an isolated incident. Now I am sure there is a deluge of emails and requests, so perhaps he simply can't send them all overnight. I am sure there are limitations to what he is allowed to do. 

All I wanted to do was be up front about my situation and give you ladies a helpful solution. I didn't intend for people to think they were going to get their boxes lightening fast.

[SIZE=14.3999996185303px]Also, Nick needs to be reprimanded for his lack of communication.[/SIZE]

 

[puzzlepopples]

Maybe I shouldn't have said he overnighted it to me, because that seems to have driven up expectations, and I had no intention of doing that. This happened over two weeks ago, and he may have thought it was an isolated incident. Now I am sure there is a deluge of emails and requests, so perhaps he simply can't send them all overnight. I am sure there are limitations to what he is allowed to do. 

All I wanted to do was be up front about my situation and give you ladies a helpful solution. I didn't intend for people to think they were going to get their boxes lightening fast.

[SIZE=14.3999996185303px]Also, Nick needs to be reprimanded for his lack of communication.[/SIZE]

You're probably right in that he didn't realize there would be so many errors. I actually am fine with it not being overnighted. I really appreciate you letting us know to contact Doug. I think I misread something and though someone that emailed after you told us his email address got theirs overnighted as well. That's why I thought he wasn't being consistent. /emoticons/[email protected] 2x" width="20" height="20" /> But my eyes were playing tricks on me. lol I'm glad you were able to get yours so fast and hopefully the rest of us will have ours early next week at the latest. 

I also agree about Nick. I just feel that if you are in a position that offers customer service you should keep the customer informed. Don't send and email saying you should hear something by Friday then not send a follow up on Friday. Even if you don't have any answers a simple email apologizing for the delay and letting the customer know you are still looking into it would be fine. But to just leave people hanging is ridiculous. 

Anyway you shouldn't feel bad for saying he overnighted yours. He probably just didn't think he'd be hearing from 20+ more people having the same issue. If he truly sent my new box yesterday as promised I should get it by next week. If not Mr. Doug will be hearing from me again and I won't be sticking around for the winter box. But, like I said, as long as he's treating everyone the same that has emailed since you let us know how helpful he was I'm okay with that. /emoticons/[email protected] 2x" width="20" height="20" />

 

[invisiblegirl]

I got on the Doug train too today. Received an email from him saying that Nick would look into it this morning. (Thursday) and get back to me. My first contact was by phone and the lady promised she would send me the tracking information to my email in 3 days. That was a week and a half ago. I think she was just hoping my box would just magically show up. I have not been waiting as long as you all have. I ordered on the 19th of September, but still... they state on our invoice 5-7 days.

 

[puzzlepopples]

So the site says the Fall Box is sold out. I hope we still get our real boxes and not a bunch of crap thrown together. 

 

[Toby Burke]

Just read that the winter beauty box ships out the week of November 25th - if it's like the fall box (either version) it is something to look forward to /emoticons/[email protected] 2x" width="20" height="20" />