Walmart Beauty Box? Sweet!

[lindzebra]

You're not alone. I ordered on the 10th and haven't received mine. Someone on here ordered on the 5th and another person on the 8th and no box. Irritating!

If I don't get it by the 9th of this month, I will definitely ask for a refund. What a bummer!

 

[puzzlepopples]

If I don't get it by the 9th of this month, I will definitely ask for a refund. What a bummer!

I'm with you. I'm giving it a month, so if I don't have anything by the 10th I'll ask for a refund and if they refuse I'll be contacting my CC company. It's a pain trying to reach them though. I emailed Monday and never got a response but posted on their (BrandShare) FB page yesterday and they responded today asking for my contact info. I sent them a private message (because I'm obviously not leaving my contact info on an public forum lol) and hopefully I will get a response within the next day or two. I will post here as soon as I hear something. 

 

[Tamara76]

Got both boxes this afternoon. 

Box #1 (older box) was ordered 09/15/14 and Box #2 (younger box) was ordered 9/19/14.

I received the Iced Mauve CG Lipstick - I think it's a pretty color. I can't remember when I last purchased a CG lipstick! 

My daughter received the CG Glossy Days Nail Polish in #670 "Get Glowing" - it's a bright yellow that she's excited to use for candy corn nail art (lol).  She also received the L'Oreal Glossy Balm in Petite Plum, which is awesome! It is just like the Clinique Chubby Sticks - the formula feels similarly moisturizing and I think it may be even more pigmented - the color is pretty dark, but really nice.

My daughter and I traded a few items - she got the Juicy Couture perfume from my box and I got the deoderant and Glossy Balm (too dark for a tween) from her box.

For $10 total (2 boxes), we are pretty happy! 

 

[Emuhlyy]

Very small update. I posted on BrandShare's FB page about my box and they actually responded. They just asked for contact info so they could address the issue so I sent them a private message with my email because I'm not posting my email on facebook. We'll see if they get back to me. 

Hm, I'm going to try this!! No response from the email I sent three days ago.

 

[puzzlepopples]

Hm, I'm going to try this!! No response from the email I sent three days ago.

I just saw your post on Facebook. Hopefully we will hear something soon because this is not cool. 

 

[casey anne]

I ordered on the 9th and still haven't received my box...

Ditto.

 

[puzzlepopples]

It seems like there are several of us having issues getting our boxes. I wonder if they had some sort of glitch in the system causing some orders to get "lost" and never packaged and shipped. With so many people saying they never received anything it's seems like more of an issue with the boxes not being shipped rather than an issues with getting lost in the mail. Maybe they had such a high volume of orders some went missing. Hopefully they'll be able to pull them up with our order numbers. I suggest sending emails and contacting them via Facebook. So far Facebook has been the only place I've gotten a response. 

 

[jocedun]

I also emailed a few days ago about my missing 9th order and haven't heard anything. They had no problems taking money out of my account ASAP so I really don't understand why I haven't received my box yet. And I hate, hate posting for customer service on company Facebook pages so I'm really hesitant to do that. I just don't like other people knowing my business, as weird as that sounds. Ugh. I will call this week and hope for the best.

 

[puzzlepopples]

I also emailed a few days ago about my missing 9th order and haven't heard anything. They had no problems taking money out of my account ASAP so I really don't understand why I haven't received my box yet. And I hate, hate posting for customer service on company Facebook pages so I'm really hesitant to do that. Ugh. Maybe I will call this week.

I always prefer calling or emailing. I use FB as a last resort but when they couldn't give me any answers when I called and refused to email me back with answers I went to FB. I'm sure it wasn't seen by many because I was the first person to even post to their wall. lol 

 

[puzzlepopples]

Someone finally emailed me. He said he contacted the distribution center to get my tracking and they should get back to him by the end of the day or early tomorrow. He's going to email me as soon as he hears back. Hopefully it will be soon. 

 

[puzzlepopples]

And he lied. He said he'd emailed me a tracking number this morning and he did not Ugh.

 

[LadyK]

And he lied. He said he'd emailed me a tracking number this morning and he did not Ugh.

I'm really sorry.  Your experience sounds like a nightmare.  I signed up much later than everyone and now I'm worried about the issues you guys are having.  

 

[JolieFleurs]

@@puzzlepopples  It's like a freaking soap opera. I keep tuning in to see WTF happens ( or doesn't) next!

 

[casey anne]

I'm with the rest of you - signed up on Sept. 9 and haven't received my box. Since it's only $5, I may cancel my account and just re-sign up. Dumb or smart??

 

[puzzlepopples]

I'm with the rest of you - signed up on Sept. 9 and haven't received my box. Since it's only $5, I may cancel my account and just re-sign up. Dumb or smart??

For me I wouldn't do that because they are still getting your money without following through on their end. I would send BrandShare a private message through Facebook with your email and order number. That's the best way to get answers. I just replied to his email in a nice way to see if it would light a fire under his butt. lol I probably won't hear anything until at least Monday because he probably won't be working weekends. Ugh

@@puzzlepopples  It's like a freaking soap opera. I keep tuning in to see WTF happens ( or doesn't) next!

I know. It shouldn't be this much trouble to get what you ordered and paid for!

I'm really sorry.  Your experience sounds like a nightmare.  I signed up much later than everyone and now I'm worried about the issues you guys are having.  

I wouldn't really start to worry unless it's been more than 2 weeks. Most people that signed up after me are getting their boxes without any issues. 

 

[casey anne]

For me I wouldn't do that because they are still getting your money without following through on their end. I would send BrandShare a private message through Facebook with your email and order number. That's the best way to get answers. I just replied to his email in a nice way to see if it would light a fire under his butt. lol I probably won't hear anything until at least Monday because he probably won't be working weekends. Ugh

I know. It shouldn't be this much trouble to get what you ordered and paid for!

I wouldn't really start to worry unless it's been more than 2 weeks. Most people that signed up after me are getting their boxes without any issues. 

I found their page on Facebook. Messaging now! Thanks @@puzzlepopples !!

 

[puzzlepopples]

I found their page on Facebook. Messaging now! Thanks @@puzzlepopples !!

You're welcome. I hate using FB to get CS but when they can't give you info when you call and when they don't respond when you email CS you gotta do what you gotta do. lol We did pay $5, so we should get what we paid for or get our money back. I can't afford to donate $5 to Walmart or BrandShare. lol 

 

[casey anne]

You're welcome. I hate using FB to get CS but when they can't give you info when you call and when they don't respond when you email CS you gotta do what you gotta do. lol We did pay $5, so we should get what we paid for or get our money back. I can't afford to donate $5 to Walmart or BrandShare. lol 

That is an excellent point!

 

[Jen51]

I put a message about my missing box that was ordered on the 10th on their Facebook page.  I know it's only $5, but I paid for it and should get what I paid for.  Maybe they will do something about it since everyone can see it.  They have been happily ignoring all the emails I have been sending them.

 

[Emuhlyy]

I'm starting to think I'm not even going to get mine..