The Natural Beauty Box

[SubJunkie]

Originally Posted by BeautyGal /img/forum/go_quote.gif

I got a tracking number for my December Natural Beauty Box. So excited to get it. There were some ladies on their FB page posting that link you found and 'warning' people of TNBB (from what I saw I think they like posted it on EVERY post on TNBBs FB page. I'm just surprised someone would waste so much time on something like that) and I honestly think that's ridiculous cause they have great products and I don't really see how that article has any relation to their products or makes their box bad. TNBB just posted this on their FB in regards to those rude comments which were saying that the Dr. (owner of TNBB) is fake and basically a fraud.

I think their box is great and I don't know why people are attacking their company so much. There was also another post by this lady on their FB which was saying they're 'criminals' and said they took her money and won't give it back even though they replied

She wrote

which I thought was very rude, as well as another lady posted:

If they're unhappy with the service I suggest they don't subscribe and I think it's just plain rude to call people 'criminal' or try to spread the word about the bad service if they refund you when asked and look like they're doing their best. I'm personally quite happy with my subscription TNBB and think that they have minor problems if any especially compared to some other boxes I've read about here on MUT. I'm sure they'll get even better with time and am glad I decided to get a 12 month sub.

I have yet to receive any type of tracking information and apparently paypal wont refund anything that you paid for more than 45 days ago /emoticons/[email protected] 2x" width="20" height="20" /> I'm so upset TNBB has 50 dollars from me I have nothing to show for it. 

 

[BeautyGal]

Originally Posted by SubJunkie /img/forum/go_quote.gif

I have yet to receive any type of tracking information and apparently paypal wont refund anything that you paid for more than 45 days ago /emoticons/[email protected] 2x" width="20" height="20" /> I'm so upset TNBB has 50 dollars from me I have nothing to show for it. 

I think they only give tracking to subscribers in Canada. I'm sure you'll get the box that you paid for though. They wrote on their FB that they will be sending emails about the december box shipping today/tomorrow.

 

[angiepang1e]

Originally Posted by SubJunkie /img/forum/go_quote.gif

I found this today when I emailed the natural beauty box 

Q. Can I cancel my subscription?A. You can cancel your subscription to TNBB if you wish. Keep in mind, if you purchased a 12 month subscription, and only received a few months, we will charge you as if you were signed up for a 1 month subscription and return the difference. For example: (US prices)- You have a 12/6 month subscription you want to cancel, but only got 1 month, we will refund you $189/108 - $20.- You have a 12 month subscription you want to cancel, but only got 6 months, we will refund you $189 - $108 ($18 per month you received).

This is VERY VERY helpful! Thanks ;] Have YOU received your shipping notice yet, SubJunkie?

 

[page5]

I bought the November and December boxes. I didn't expect the boxes until the end of the month but having received the November box on December 8 and now still waiting for the December box and it Jan 11, well, I'm not impressed with this company. I also would have preferred to know upfront that one company produces the majority of the products in the bag, they are just labeled with different brand names. From what I could tell all of the products except the Native Touch, were produced by the same company. If anyone can confirm or verify this I would appreciate it.

I've been trying out the November items and haven't found anything I really like. The shadow pencil formula is terrible IMHO. The first time I tried it I didn't use primer and the shadow had completely migrated into my eyelid crease (completely!) by lunch time. And, I do not have oily lids, my skin is dry. The next time, I used UD primer and the shadow started creasing by lunch but didn't disappear off my lids until late afternoon. I own three brands of eye pencil and none of them perform this poorly. I really liked the color, bronze sunlight, but the product performance left a lot to be desired for me.

The lip scrub was okay but I have another one I like better. This one seemed to be hard to clean up. I did like the scent.

I also had bad luck with the Golden Berries face cream. It is very greasy and I don't think mine was mixed up well enough because I have little hard chunks in it.

The cupcake soap smelled heavenly but mine barely looked like a cupcake. It was more of a blob and round soap is not easy to handle.

The solid perfume did not smell good - the scent bothered my husband so much he asked me to wash my wrists where I had applied the scent.

The lip balm was fine and I liked the scent.

I haven't tried the other two products yet. I hope the December, hopefully arriving in January, box has more impressive products.

 

[Tuscanyb450]

When I signed up originally, I did not know the company was in Canada.

This is not the first time they have not shipped on time. Their launch box I ordered in May, and was pushed to August. Every box thereafter but one was received in the month ordered for barely.  Aug, Sept, Oct, were just Ok nothing Earth shattering, but apparently kept me intrigued. Nov (did not ship)when contacted they said they were sold out and they moved it to December. December never shipped and January moved to February, reminded me of another beauty subscription I barely got out of. NBB just refunded my money (minus Paypal fees). I will think twice about subscribing to "new" organic beauty companies and do my homework in the future. Her claims she is in a number of countries leaves me wondering why not the U.S.; my guess is that her products might not meet the guidelines for USDA organic classification and leaves me to question the validity of her statements and not worth the long term price. (if you know what I mean).

I love Emo-Emi although I am taking a break so I can use up some samples. Her boxes are always delivered in the month ordered and are packaged very professionally. Green Grab bag is also a subscription which I enjoyed, also taking a break due to the amount of samples. 

Of all sampling programs, most give samples of skin care fix it or prevent it products. So I accumulate samples fast..

I just signed up for Pop Sugar and December was my first box. I did like the December box very much!

 

[Lulubelle107]

The solid perfume did not smell good - the scent bothered my husband so much he asked me to wash my wrists where I had applied the scent.

I loved the scent, although I did not find it to be very long lasting.  Just goes to show how subjective everything is, especially scented products.  I also like the lip scrub a lot. 

I've got no real complaint with the products, but TNBB definitely needs to get their act together regarding shipping and professionalism in general.  I'll be interested to see if/when I get the January box I ordered. 

 

[page5]

That's very true, scents are subjective. Everyone likes different things and I'm glad you enjoy the perfume

Does anyone know how to use the split end saver? My jar has no instructions and the product info sheet only says "apply twice a week as desired." Is it a leave in or should it be washed out later? I didn't find any info on the website. I'm guessing it is a leave in.

 

[Lulubelle107]

Originally Posted by page5 /img/forum/go_quote.gif

That's very true, scents are subjective. Everyone likes different things and I'm glad you enjoy the perfume

Does anyone know how to use the split end saver? My jar has no instructions and the product info sheet only says "apply twice a week as desired." Is it a leave in or should it be washed out later? I didn't find any info on the website. I'm guessing it is a leave in.

I'm guessing leave in as well.  I haven't tried it yet, completely forgot about it.  I'll have to try it this weekend.

 

[CheriseCheeks]

Does nobody find it odd that they seem to own at least 8 of the companies they are sending samples from? I'm not accusing them of it, but I really believe that they do. On Dr. Emerald's website, listing her clients, many of the links lead to the natural beauty store, or a website that is full of broken links.. I know they mentioned something like this before, but they don't have this information on their facebook or anywhere really accessible. 

Someone mentioned before that they promote and own Delizioso.. and Burst Organic Beauty Bar, but I'd find it weird that they don't promote anything but Delizioso. 

http://www.emeralddesignstudio.com/Clients.html

 

[mellee]

They do.  And also ATL, or whatever the oil brand was, and Beesline.  I forget all the other ones.  But when you get a bag, look up websites for the brands and you'll find most of them have the same appearance and are just a homepage laid out the exact same way, without any more of the site up and running.  I've notice that for months.  Someone on FB is asking for a list of all the company names they're producing products under.

I like how they posted a status message "Dear customers and subscribers. Thank you very much for doing business with us! We wanted to let everyone know that un-reasonable and offensive complaints from people that aren't subscribed to TNBB and don't know anything about our products or box will be removed from our Facebook. Thank you for understanding", and deleted every single negative post on their page.  Then there are a bunch of replies like "I am sorry people are so selfish and rude sometimes! Karma does make it's rounds though" and "There is nothing to complain about I think the boxes I got were awesome."  So apparently every actual customer is blissful and has no problem with the delays, and if you happened to catch the dozens of disgruntled posts, those weren't from legit customers.

 

[mellee]

They also posted something like 15 scanned pages about bath salts and such on their wall, to push all the negative posts about the late December ship and people being upset waaaaaay back (which clogged up the walls of anyone subscribed), then made a post "Welcome to all our new subscribers! We are very glad to have you on board. ♥ We'd love for you all to see the reviews of TNBB on our site".  That's such a wrong way to handle things when there have been recent issues!

 

[EmGee]

Originally Posted by CheriseCheeks /img/forum/go_quote.gif

Does nobody find it odd that they seem to own at least 8 of the companies they are sending samples from? I'm not accusing them of it, but I really believe that they do. On Dr. Emerald's website, listing her clients, many of the links lead to the natural beauty store, or a website that is full of broken links.. I know they mentioned something like this before, but they don't have this information on their facebook or anywhere really accessible. 

Someone mentioned before that they promote and own Delizioso.. and Burst Organic Beauty Bar, but I'd find it weird that they don't promote anything but Delizioso. 

http://www.emeralddesignstudio.com/Clients.html

I kind of wondered about the Burst Organic beauty bar and how they could provide so many options.

I think they also make the Ariona skincare.

And also I find the labeling for their own branded products not so great- maybe that is the giveaway to the items they make??

I have never tried anything from their store though and now not too sure I will.

I used to buy another natural sampler from ANB Mall/ All Natural Beauty.

It is not monthly buy every couple months and cost between $20-40 and you see what you are getting.

It is items from the vendors listed on their site that they help promote.

I have not bought the past few samplers because I have so much to use up,but will prob get the spring one.

Also shipping is US only.

 

[PaulaG]

Originally Posted by mellee /img/forum/go_quote.gif

They do.  And also ATL, or whatever the oil brand was, and Beesline.  I forget all the other ones.  But when you get a bag, look up websites for the brands and you'll find most of them have the same appearance and are just a homepage laid out the exact same way, without any more of the site up and running.  I've notice that for months.  Someone on FB is asking for a list of all the company names they're producing products under.

In a post/video/interview, (I forget which) the older daughter talked about being a graphic artist and she designed the company website(s).  To me they look like templates where colors and text are altered.

 

[PaulaG]

The website http://www.emeralddesignstudio.com/Clients.html is fairly new.  I'm thinking this is the client page the daughter's web design work. 

Of the companies listed:

These are associated with the girls from videos or the interview (they said we produce, or something like that when talking about these lines):

Ariona Skincare

Beeseline

Delizioso

Burst Organics

M.E. Studio (mom designed the scent and named it after herself Mila Emerald Studio)

Kitty Cosmetics seems to be from a different person, but both the Kitty Cosmetics and LNaturelle websites are under construction.

Original Purity Skincare lists Natural Beauty Store as their wholesale store.

Lemongrass by Pam Killeen- Pam Killeen is from London, Ontario as are the Emeralds and their companies.  Funny thing is Pam Killeen personal website tries to sell her wellness coaching seminars and her books but says nothing about any bath & body line. I don't see any mention of it on Pam Killeen's facebook either, https://www.facebook.com/pamkilleen

The other items either don't have websites or direct to a section of the Natural Beauty Store.

The only sample items in the bags I can recall they didn't make were the Shea Terra whipped butters and the 100% Pure lotion.

And the funniest thing is at the bottom of the left side menu on the Natural Beauty Store it says "FREE SAMPLES" but all the samples cost $2.50.

 

[SubJunkie]

Originally Posted by BeautyGal /img/forum/go_quote.gif


I think they only give tracking to subscribers in Canada. I'm sure you'll get the box that you paid for though. They wrote on their FB that they will be sending emails about the december box shipping today/tomorrow.

I'm sorry I meant shipping confirmation, which I received late Friday. But, yeah I'm pretty sure I'll get the box too just probably in February....

 

[SubJunkie]

Originally Posted by angiepang1e /img/forum/go_quote.gif

This is VERY VERY helpful! Thanks ;] Have YOU received your shipping notice yet, SubJunkie?

I received it Friday night, I'm still waiting on my other items though (they haven't responded to the paypal dispute).

 

[EmGee]

I recall seeing they also make the Dr Emerald line of soaps that is in their box or hand sanitizer or stuff like that.

I did not know they produced Beeseline- I actually got a sample of that in a Green Grab Bag last year........have not tried it yet.

 

[CheriseCheeks]

Originally Posted by mellee /img/forum/go_quote.gif

They also posted something like 15 scanned pages about bath salts and such on their wall, to push all the negative posts about the late December ship and people being upset waaaaaay back (which clogged up the walls of anyone subscribed), then made a post "Welcome to all our new subscribers! We are very glad to have you on board. ♥ We'd love for you all to see the reviews of TNBB on our site".  That's such a wrong way to handle things when there have been recent issues!

Yeah exactly that is not very good business practise... also some girls are finding out that all, or the majority of that information she is posting is on google readily available on different websites.. written by other doctors, and even wikipedia... they are really just making themselves look worse in doing that.

 

[islandgirl88]

Hi Beautygal,

I am that "rude" lady from the Natural Beauty Box facebook page that you have quoted. I'm glad you have had such a great experience with them. I have not!

I subscribed and paid for my first box in September (it was the October box). Thought they sounded like a great company and was really excited to try products from all these different natural beauty companies. End of October rolls around and I haven't heard anything from them about my box even shipping. I emailed them. It took them close to a week to look into it and realize there was a "problem with paypal" and i was not on the list to receive the October box. I was ensured that they would get it out as soon as possible, and they would send me a November box as compensation.

Around this time the December boxes were available for purchase. At this time i was comfortable that this company was going to come through and that my boxes would arrive, so i bought the december boxes.

I was told time and time again that the oct and nov boxes would be shipping out in a few days, or shipping out this week, or shipping out next week. This went on for several weeks before the boxes were actually sent out. I am ok with waiting until the end of the month for things to ship out. Happens with my Glossybox. That's ok! Glossybox is up front and tells me it will ship at the end of the month. They don't promise me that it is going out several times only to not send it when they say they are going to.

Maybe you enjoy being lied to when you pay a company money. I do not. I do not like being taken advantage of and treated like i am an idiot. It is criminal to take money and not fulfill your end of a contract. It is criminal to tell your customers they are getting one thing and then give them something else. Ever hear the term bait and switch? When i signed up i was told it would be a variety of natural beauty companies featured in these boxes. That is not the case... most of these products are made by the same people. The same people selling the box! Which again, if they were upfront about would be ok. The Julep box is all their brand, and i love it. I know what i am getting though.

Also, it was very rude to point out that this company had sent me an opened and used lip balm? because personally, i find it disgusting that they would do that. It grosses me out to my core. Not a great first impression of a company when they don't even excercise due diligence to send out unused product! The only thing grosser would be to buy a pair of underwear and realize they had already been worn. That goes on your mouth! disgusting!!

"""If they're unhappy with the service I suggest they don't subscribe and I think it's just plain rude to call people 'criminal' or try to spread the word about the bad service if they refund you when asked and look like they're doing their best. """

I didn't know they were a terrible company before i subscribed. I no longer subscribe. Thought that was pretty self explanatory in that thread... guess not. And why shouldn't people warn others when they encounter shady businesses like this? I would have very much appreciated it if i was warned before hand that they were dishonest with their customers and had spotty service. If this is them doing their best then that is seriously scary!

I have spent nearly 5 months dealing with their horrible service to receive on box that i paid for, a compensation box and to eventually cancel on the other box that i paid for.

So sorry if i may have been RUDE. Contacting their customer service is like pulling teeth. I figured posting my situation in a more public forum and asking for my money back may yield better results.

 

[angiepang1e]

Originally Posted by islandgirl88 /img/forum/go_quote.gif

Hi Beautygal,

I am that "rude" lady from the Natural Beauty Box facebook page that you have quoted. I'm glad you have had such a great experience with them. I have not!

I subscribed and paid for my first box in September (it was the October box). Thought they sounded like a great company and was really excited to try products from all these different natural beauty companies. End of October rolls around and I haven't heard anything from them about my box even shipping. I emailed them. It took them close to a week to look into it and realize there was a "problem with paypal" and i was not on the list to receive the October box. I was ensured that they would get it out as soon as possible, and they would send me a November box as compensation.

Around this time the December boxes were available for purchase. At this time i was comfortable that this company was going to come through and that my boxes would arrive, so i bought the december boxes.

I was told time and time again that the oct and nov boxes would be shipping out in a few days, or shipping out this week, or shipping out next week. This went on for several weeks before the boxes were actually sent out. I am ok with waiting until the end of the month for things to ship out. Happens with my Glossybox. That's ok! Glossybox is up front and tells me it will ship at the end of the month. They don't promise me that it is going out several times only to not send it when they say they are going to.

Maybe you enjoy being lied to when you pay a company money. I do not. I do not like being taken advantage of and treated like i am an idiot. It is criminal to take money and not fulfill your end of a contract. It is criminal to tell your customers they are getting one thing and then give them something else. Ever hear the term bait and switch? When i signed up i was told it would be a variety of natural beauty companies featured in these boxes. That is not the case... most of these products are made by the same people. The same people selling the box! Which again, if they were upfront about would be ok. The Julep box is all their brand, and i love it. I know what i am getting though.

Also, it was very rude to point out that this company had sent me an opened and used lip balm? because personally, i find it disgusting that they would do that. It grosses me out to my core. Not a great first impression of a company when they don't even excercise due diligence to send out unused product! The only thing grosser would be to buy a pair of underwear and realize they had already been worn. That goes on your mouth! disgusting!!

"""If they're unhappy with the service I suggest they don't subscribe and I think it's just plain rude to call people 'criminal' or try to spread the word about the bad service if they refund you when asked and look like they're doing their best. """

I didn't know they were a terrible company before i subscribed. I no longer subscribe. Thought that was pretty self explanatory in that thread... guess not. And why shouldn't people warn others when they encounter shady businesses like this? I would have very much appreciated it if i was warned before hand that they were dishonest with their customers and had spotty service. If this is them doing their best then that is seriously scary!

I have spent nearly 5 months dealing with their horrible service to receive on box that i paid for, a compensation box and to eventually cancel on the other box that i paid for.

So sorry if i may have been RUDE. Contacting their customer service is like pulling teeth. I figured posting my situation in a more public forum and asking for my money back may yield better results.

In my opinion, I think consumers should warn other consumers! We're all on the same side in this... customers that just want the merchandise that was paid for! Thank you for your input, unfortunately I'm subbed for 6 months =(  I like hearing about other people's opinions even with reviews of products because it could pertain to me and save me a lot of trouble! Expressing your opinion isn't rude, its just truthful! ;]  Thanks for sharing your experience!