Sindulge Discussion

[freyabecca]

I just had my consultation. It was with Ami and she mentioned an anti-aging eye cream, all natural body scrub and an eyeliner. I guess I will see if those items end up in my box.

 

[MakeupA]

My consultation isn't until the 14th at 2:30pm. After reading some of the comments here I'm trying not to get Too excited!

 

[MakeupGalore]

I suggest writing on their Facebook wall also! They seem to be attention to that and not want any bad PR! So post away and get their attention!

 

[calexxia]

I pasted the above stuff to facebook. We shall see what happens.

 

[Fluttershy]

Hi all,
I'm kind of new to posting on these boards, come to think of it this might be my first post.  I'm one of those beauty box addicts and Sindulge is frustrating to me as well.  I had someone else try to do my consult for me since I was at work during my appointment time, but they switched the person who I was doing the consult with (from Ami to Christina or something) at the last minute, so the text chat didn't work because when the switched the person, the link to the chat switched as well.  Keep in mind my appointment was on Friday of last week, and I sent them about 4 emails and just received a reply back today to do an email consult.  I guess the email turnaround time wasn't that bad, and at least they replied to my email.  I'm not having high expectations for this sample company though.

 

[calexxia]

Well, I guess that's over with:

• Marie Braden Sorry, the error is "PayPal recurrent profile cancel failed for subscription #229". I would hope that it would mean the account IS cancelled, yet your site indicates that I shall be charged again on 3/28. 2 hours ago Â· Like
  
•  
  Sindulge Hi Marie, I apologize for not reaching out to you sooner. I have cancelled your subscription and issued you a full refund. 4 minutes ago Â· Like
  
• Marie Braden Thank you. I'm sorry that your company wasn't more responsive earlier.
  

They sure are awfully quick to let someone cancel rather than to try to address the issue (as previously noted with Pancua. That, to me, isn't really a good sign. My Platinum Box was the same--not even an attempt at addressing the issue, just an "Ok, you're cancelled." On the plus side, with today's BB cancellation for my second account, and this cancellation, I'm back to only three subs (BB--annual, MG--if this month has a "wow", they stay, and SS--which is currently still within the 3-month "honeymoon" period I like to give companies.) Amazing how just a few weeks ago, I was worried that I was getting involved with TOO many subs!

 

[Pancua]

Made my decision, told them to continue with canceling my subs. Maybe once they figure their stuff out, I'll come back.

 

[Playedinloops]

Originally Posted by calexxia /img/forum/go_quote.gif

Well, I guess that's over with:

• Marie Braden Sorry, the error is "PayPal recurrent profile cancel failed for subscription #229". I would hope that it would mean the account IS cancelled, yet your site indicates that I shall be charged again on 3/28. 2 hours ago Â· Like
  
  
•  
  Sindulge Hi Marie, I apologize for not reaching out to you sooner. I have cancelled your subscription and issued you a full refund. 4 minutes ago Â· Like
  
• Marie Braden Thank you. I'm sorry that your company wasn't more responsive earlier.
  

They sure are awfully quick to let someone cancel rather than to try to address the issue (as previously noted with Pancua. That, to me, isn't really a good sign. My Platinum Box was the same--not even an attempt at addressing the issue, just an "Ok, you're cancelled." On the plus side, with today's BB cancellation for my second account, and this cancellation, I'm back to only three subs (BB--annual, MG--if this month has a "wow", they stay, and SS--which is currently still within the 3-month "honeymoon" period I like to give companies.) Amazing how just a few weeks ago, I was worried that I was getting involved with TOO many subs!

Same lol. I should be down to 6 from 12 this month, and thats including julep which I'll likely keep but also continue skipping. 

Which since my bb is annual, is less than 50/month not including julep. YAY.

 

[calexxia]

Originally Posted by Pancua /img/forum/go_quote.gif

Made my decision, told them to continue with canceling my subs. Maybe once they figure their stuff out, I'll come back.

They don't even seem INTERESTED in saving customers.

 

[javagirl87]

Yeah I agree. A the same time though, there's not much they can to at this point to make up for their service...they can't really give us refund since most of us got it for free anyways! And since they don't have a real shop (it send you to the actual company's site to buy the products) they cant' really give us credit either...

 

[Playedinloops]

Originally Posted by javagirl87 /img/forum/go_quote.gif

Yeah I agree. A the same time though, there's not much they can to at this point to make up for their service...they can't really give us refund since most of us got it for free anyways! And since they don't have a real shop (it send you to the actual company's site to buy the products) they cant' really give us credit either...

They could start by answering the emails with a solution of "So sorry for the hassle, what time is easiest for you, we'll make it work." 

 

[Pancua]

Originally Posted by Playedinloops /img/forum/go_quote.gif



They could start by answering the emails with a solution of "So sorry for the hassle, what time is easiest for you, we'll make it work." 

First time resolution would have gone far for me. Just telling me my box would be mailed in a few days because they were experiencing higher volume than expected would have solved it for me. But making me have to pull information out of them and than being flippant at the same time sealed their fate.

 

[javagirl87]

Yeah definitely. They must have skipped the Customer Service part of their training haha.  I hope it'll be easy to cancel when the time comes and I won't have to actually e-mail them or call them
 

Originally Posted by Pancua /img/forum/go_quote.gif

First time resolution would have gone far for me. Just telling me my box would be mailed in a few days because they were experiencing higher volume than expected would have solved it for me. But making me have to pull information out of them and than being flippant at the same time sealed their fate.

 

[calexxia]

Well, got the email stating that I was cancelled and that they would refund my credit card (I wasn't concerned over a penny, just frustrated by the whole thing.)

I realize they couldn't have offered me a month free or store credit or what have you--I'm just VERY surprised that they didn't even attempt the issues that led to me wanting to cancel (which I referred to in the post that I made to their FB).

 

[makeupgooroo8]

I agree. They should never have mentioned (let alone practically encouraged) cancellation as an option. Why put that idea in the customer's head before the first box ships?? Ami told me something about a lip gloss. I told her SPF items are very important to me. We will see how this turns out.
 

Originally Posted by calexxia /img/forum/go_quote.gif



They don't even seem INTERESTED in saving customers.

 

[snllama]

My entire experience turns around when they offer to give me a credit or a discount. Even a free drink when I have to wait for a long time for food to be prepared, etc. 

very weird

 

[NicoleRoyer]

At this point I am just ready to get my box so I can cancel... I don't want to deal with this company anymore. Way too many people having terrible experiences.

 

[BrittneyMarie]

Same here. It would have to be a heck of a box for me to even consider sticking with it

Originally Posted by NicoleRoyer /img/forum/go_quote.gif

At this point I am just ready to get my box so I can cancel... I don't want to deal with this company anymore. Way too many people having terrible experiences.

 

[NicoleRoyer]

Exactly! And from what little I have seen/heard about what is going to be in the boxes it looks like they are going to be duds at best.
 

Originally Posted by BrittneyMarie /img/forum/go_quote.gif

Same here. It would have to be a heck of a box for me to even consider sticking with it

 

[pinktergal]

Originally Posted by NicoleRoyer /img/forum/go_quote.gif

At this point I am just ready to get my box so I can cancel... I don't want to deal with this company anymore. Way too many people having terrible experiences.

That's where I am with this, too.   Unlike many of you, the only specific item she mentioned me getting were vitamins for skin nourishment.  I didn't see anyone else post this.  Since I have so many subs and get so much skin care, I figured I could give up one sample for the vitamins.   I thought this was interesting. 

I had my consult last Wed. and haven't had any shipping info yet.