Sindulge Discussion

[MakeupGalore]

I wouldn't hold my breath on having great products in your shipment! They seem to be almost all the same. I thought I'd give them one more month but now I'm thinking I'd rather not. I'd rather save money for GlossyBox and when Sample Society reopens subs. I am thouroughly unimpressed with Sindulge and every time I look at my shipment I get angry at how cr*ppy it is!

 

[BrittneyMarie]

During my consultation, Ami said that they don't send our any foundation or concealer

 

[snllama]

weird Ami told me that they would send out a foundation to me. A foundation, primer, exfoliant, and a liquid eyeliner is what she told me.

 

[yousoldtheworld]

That's one of my issues with this company - none of them really seem to know what's going on/be on the same page.  I've been told completely different things about the same topic by Ami, Christina, and the customer support person.

 

[calexxia]

Hey, I'd be happy if they would even answer an email and let me schedule my "consultation"!

 

[yousoldtheworld]

Right?  I tried four times to schedule one.  The first two times, they told me I had to cancel and sign up again in order to reschedule.  So when the second time I signed up for was "rejected", I canceled again. THEN they told me that I didn't need to cancel, they could do it, but since I'd canceled, I'd have to sign up again. So I did. THEN there were no days available to schedule my consultation when it popped up, so I said "FORGET IT".  Then I had remorse, since they ARE new after all, and emailed them about not having days available...then they had no openings on either of the days I'm actually available during the 2 hour time period (because yes, some of us do work in the evenings) and when I asked about the possibility of an email consult, they never answered.

So, definitely not worth the hassle.  I can understand and expect snags with a new service.  But when a customer feels like they have to jump through fiery hoops half the size of their body in order to receive a box of what so far, seems like mediocre products....well, that is just not something I'm willing to deal with.

 

[calexxia]

Well, they certainly CHARGED me....granted, only one cent, due to the promo code, but it's the principle more than anything. I should just find the cancel button and be done with it. Would hate to get charged for a second month of nothing, ya know?

 

[WarPaint1739]

How in the world did you reschedule? I've emailed Ami back and emailed the customer service email address?! No luck with return emails either!
 

Originally Posted by yousoldtheworld /img/forum/go_quote.gif

Right?  I tried four times to schedule one.  The first two times, they told me I had to cancel and sign up again in order to reschedule.  So when the second time I signed up for was "rejected", I canceled again. THEN they told me that I didn't need to cancel, they could do it, but since I'd canceled, I'd have to sign up again. So I did. THEN there were no days available to schedule my consultation when it popped up, so I said "FORGET IT".  Then I had remorse, since they ARE new after all, and emailed them about not having days available...then they had no openings on either of the days I'm actually available during the 2 hour time period (because yes, some of us do work in the evenings) and when I asked about the possibility of an email consult, they never answered.

So, definitely not worth the hassle.  I can understand and expect snags with a new service.  But when a customer feels like they have to jump through fiery hoops half the size of their body in order to receive a box of what so far, seems like mediocre products....well, that is just not something I'm willing to deal with.

 

[yousoldtheworld]

That's the thing, you CAN'T.  I had to cancel and sign up again twice...THEN they told me they could do it but had to email them, but getting them to email you back then becomes the problem.  It's ridiculous.

 

[goodgollymolly6]

Well its been a few frustrating days of trying to schedule a dang consultation. After explaining to the customer service rep that I work 3-11pm EST and needed an earlier consultation slot it took 5 more emails back and forth where he then told me the only slots occur between 3-9pm EST.  After my final nasty email telling him what a hassel this was and maybe he should actually read the emails that customers send out, I asked him if I could just email my preferences to a consultant and that is just what I did. I feel so relieved to finally have that over with!

 

[MakeupGalore]

I'm canceling! This is all BS! Not to mention my own troubles but now reading everyone else's. I'm definitely done!

 

[Pancua]

I really feel bad for everyone. So far the only complaint I have is that I have yet to receive a shipping notification on if my box was shipped out.

I didn't have any issues rescheduling my appt and my consult went pretty well. I have no idea what the box entails but just going by what everyone has gone through, I may just cancel.

 

[Playedinloops]

Originally Posted by Pancua /img/forum/go_quote.gif

I really feel bad for everyone. So far the only complaint I have is that I have yet to receive a shipping notification on if my box was shipped out.

I didn't have any issues rescheduling my appt and my consult went pretty well. I have no idea what the box entails but just going by what everyone has gone through, I may just cancel.

When was your consult/has it been more than a week and no shipment?

 

[glamourdolleyes]

I had my consultation last monday and I emailed this monday (a week later) and they said it would ship this week. This is a little annoying since Christina told me a week after my consult but now the site says 10 days.

I think I am going to cancel just because I have too many already and I could afford to cancel some. Unless my selection of items really amaze me, which seems to not be happening.

 

[Pancua]

Quote: Originally Posted by Playedinloops /img/forum/go_quote.gif



When was your consult/has it been more than a week and no shipment?


I had my consultation on the 28th. I saved the chat log and according to Christina, I was supposed to have my bag this week. Just noticed that.

 

[Playedinloops]

Originally Posted by Pancua /img/forum/go_quote.gif



I had my consultation on the 28th. I saved the chat log and according to Christina, I was supposed to have my bag this week. Just noticed that.

hmmm....yeah, I really don't trust these guys.

 

[Pancua]

So I sent them an email asking for some clarification. Here is how the discussion went:

Quote: [SIZE=11pt]Hi Katy,[/SIZE]

[SIZE=11pt]Thank you for getting in touch with us.  Your samples will be shipped out in the next few days.  Thank you for your patience.[/SIZE]

[SIZE=11pt]Regards,[/SIZE]

[SIZE=11pt]Jaivin Karnani[/SIZE]


Quote: When I spoke to Christina on the 28th, I was told I would be getting the samples this week. What is the delay and what constitutes "the next few days"? Another week? By Friday?   Thanks,
Katy


Quote: [SIZE=11pt]Hi Katy,[/SIZE]

[SIZE=11pt]I apologize for the delay.  We will be getting the samples out by this weekend.  We have had a lot of new members in the past week and are doing our best to get the samples out as quickly as possible.  I am happy to cancel your membership and offer you a full refund if you prefer.[/SIZE]

[SIZE=11pt]Thanks,[/SIZE]


[SIZE=11pt]Jaivin Karnani[/SIZE]

 

[Playedinloops]

lol, there auto response of "I'll just cancel you" isn't very helpful. We signed up because we want the service. I'm glad I just cancelled when I did and didn't fight with them any more.

 

[Pancua]

After thinking about it and discussing it with my SO (I let him read the emails from start to finish to see if I was coming across as rude or something), I sent this email.

Quote: Jaivin and Christina,   I am a member of a cosmetic board that has several members that wanted to participate with this program. When we first heard about it, we were ecstatic that a company would be focusing more on actual cosmetics than skin care. We have participated in several of these programs and their growing pains from MyGlam to Beauty Army to Birchbox.  
 
The one thing I can say that Sindulge seems to be lacking in is hospitable customer service, an attribute that I rank pretty high. This response to automatically cancel came off as rude and dismissive of my questions and concerns. While I am sure this is something you have had ro deal with several times today, for me it was a first time and being treated poorly right out the gate is never a great way to start a relationship.
 
So since this seems to be a best solution for Sindulge, please cancel my subscription and remove my financial information. I will also make sure a copy of this correspondence goes out to those who have been reluctant to contact Sindulge as a warning on the type of attitude they may expect.
 
Thank you and have a good day,
 
--name omitted on boards--

 

[Souly]

 

 Take your bow. Awesome letter!



Originally Posted by Pancua /img/forum/go_quote.gif

After thinking about it and discussing it with my SO (I let him read the emails from start to finish to see if I was coming across as rude or something), I sent this email.