Sindulge Discussion

[MakeupA]

Pancua, don't worry, it doesn't come across as rude at all. I can't believe that is how their customer service responded to you. At this point I still haven't scheduled a consultation but I'm not sure I want to and if it's worth the hassle.  

 

[Playedinloops]

fantastic! Somebody had to say it! Don't expect a response though because I didn't get one to my critical email, lol. 

 

[Pancua]

Quote:

Originally Posted by Playedinloops /img/forum/go_quote.gif

fantastic! Somebody had to say it! Don't expect a response though because I didn't get one to my critical email, lol. 


I'd be shocked if I got a response. The one thing my SO had to say is that my expectation of Customer Service bar may be too high as I work for a multimillion dollar company as a financial analyst within their leasing dept. I currently handle millions of dollars for healthcare companies so I have to deal with people on a pretty regular basis regarding large amounts of money.

However, it is my opinion that a person who is is spending $0.1 or $1.1m deserves respect.

Period.

 

[Playedinloops]

Originally Posted by Pancua /img/forum/go_quote.gif


Quote:

I'd be shocked if I got a response. The one thing my SO had to say is that my expectation of Customer Service bar may be too high as I work for a multimillion dollar company as a financial analyst within their leasing dept. I currently handle millions of dollars for healthcare companies so I have to deal with people on a pretty regular basis regarding large amounts of money.

However, it is my opinion that a person who is is spending $0.1 or $1.1m deserves respect.

Period.

Yup, I'm in member services at a professional society, so basically customer service, and I'm definitely very careful not to act like these people. My first response would never be "let me just cancel that for you". Thats not a good solution for a company OR a customer. 

 

[glamourdolleyes]

YOU GO GIRL!! Thanks for sticking up for all of us!
 

Originally Posted by Pancua /img/forum/go_quote.gif

After thinking about it and discussing it with my SO (I let him read the emails from start to finish to see if I was coming across as rude or something), I sent this email.

 

[glamourdolleyes]

Not to mention they're new and they should be wowing us or taking great are of us so that we stay with them/recommend/etc. It doesn't matter if you pay a penny or 10 dollars, you're a customer!!
 

Originally Posted by Pancua /img/forum/go_quote.gif

Quote:

I'd be shocked if I got a response. The one thing my SO had to say is that my expectation of Customer Service bar may be too high as I work for a multimillion dollar company as a financial analyst within their leasing dept. I currently handle millions of dollars for healthcare companies so I have to deal with people on a pretty regular basis regarding large amounts of money.

However, it is my opinion that a person who is is spending $0.1 or $1.1m deserves respect.

Period.

 

[tweakabell]

Originally Posted by Pancua /img/forum/go_quote.gif


I'd be shocked if I got a response. The one thing my SO had to say is that my expectation of Customer Service bar may be too high as I work for a multimillion dollar company as a financial analyst within their leasing dept. I currently handle millions of dollars for healthcare companies so I have to deal with people on a pretty regular basis regarding large amounts of money.

However, it is my opinion that a person who is is spending $0.1 or $1.1m deserves respect.

Period.

I have very high customer service expectations and I won't change them even if someone else thinks they are unreasonable. I'm on a very limited budget, if I am giving you my precious money you should be giving me your best foot forward. I understand bad days but consistent bad service is more than enough for me to drop a company in a second.

 

[Pancua]

Ok, I'm shocked.

Quote: [SIZE=11pt]Hi Katy,[/SIZE]

[SIZE=11pt]I did not in any way intend to be rude or dismissive and I apologize that it came off that way.  After reading my email to you, I do realize that I should have worded the email better and responded to your concerns more appropriately.  I understand that we have not provided the Sindulge experience that we strived to uphold for our members, and for this reason I offered the option to cancel your membership as I did not want to cause you any more frustrations.  I appreciate your thoughtful comments below and hope that you will be able to continue your membership with us. [/SIZE]


[SIZE=11pt]Regards,[/SIZE]

[SIZE=11pt]Jaivin Karnani[/SIZE]

 

[Playedinloops]

Originally Posted by Pancua /img/forum/go_quote.gif

Ok, I'm shocked.

Well at least they responded. Not that it fixed anything, but it counts for....something? 

 

[Pancua]

Quote:

Originally Posted by Playedinloops /img/forum/go_quote.gif



Well at least they responded. Not that it fixed anything, but it counts for....something? 


They at least recognized it. I'm going to take the evening and think it over but right now, I am still pretty much leaning towards canceling.

 

[calexxia]

I think I may go ahead and cancel since I've yet to get a response to any of my emails about scheduling.

 

[WarPaint1739]

Ami emailed me back. Honestly, answering the questions via email is ideal instead of rescheduling.

 

[calexxia]

The FAQ SAYS you can cancel from your my account page, but I must be blind, as I'm surely not seeing it. Has anyone located the cancel link?

 

[Playedinloops]

Originally Posted by calexxia /img/forum/go_quote.gif

The FAQ SAYS you can cancel from your my account page, but I must be blind, as I'm surely not seeing it. Has anyone located the cancel link?

Yup, if I remember correctly it is under subscriptions? let me check..

 

[glamigirl]

i cancelled mine online an hour ago-its under subscriptions...

 

[Playedinloops]

so under your account go to My subscriptions, select edit on teh right, and you should have an option to cancel.

 

[calexxia]

And when I do that, I get the following error, although I am set up as CC, not PP:

Quote: PayPal recurrent profile cancel failed for subscription #229

Ironically, I TRIED to submit the following, just a moment ago:

Quote: Your FAQ claims there is a way to cancel via "My Account". I cannot find this link, and would like to terminate my account.   I received my "welcome" email on 2/28. My credit card was charged on 3/1.   I have YET to receive any contact regarding setting up my consultation (and IIRC, your package doesn't ship until after your consultation.) I submitted an email via this form at least two days ago--I did not receive a confirmation of this, nor has my issue been addressed.   So help a girl out with leaving a company that apparently doesn't want her as a customer, would ya?
Yet I get an error that says something to the effect of "This form can only be submitted once."

Hate. Seriously.

 

[Playedinloops]

Originally Posted by calexxia /img/forum/go_quote.gif

That process just takes me to Newsletter Subscriptions.

Ironically, I TRIED to submit the following, just a moment ago:

Yet I get an error that says something to the effect of "This form can only be submitted once."

Hate. Seriously.

Did you click the newsletter subscriptions or "my subscriptions" option? Not that I think you are dumb lol, just could be an easy mistake! 

 

[calexxia]

I edited my post, because I found the one you were referring to. Please see above for the error THAT gave me!

 

[Playedinloops]

Originally Posted by calexxia /img/forum/go_quote.gif

I edited my post, because I found the one you were referring to. Please see above for the error THAT gave me!

omg how annoying! UGHHH stinking sindulge. In looking for how to get to the cancel button for you, I got to see that my credit card number was still in their system, even though I asked for it to be deleted.