Well folks I have had it. I have been treated like a second class citizen FOR THE LAST TIME! I spent over $500 this weekend at Sephora and all I managed to get out of the employees was dirty looks, lies (straight up lies that I CAUGHT them in!), condescension, and the worst make-over EVER, so I haven't even looked at my Smashbox photo shoot photos (CRINGE). I've made a decision. It won't be popular with many, or even some, but I'm beyond angry and don't give a f#$%!! Some of you know that at 43 I am just now learning about make up and skin care, I went from BI to VIBR through 12/31/15 in less than 30 days. I have always always ALWAYS been pleasant to everyone I come across - not that it matters to anyone but my personality is that of a giver to a fault. My only rants have been to the few associates at Sephora that I do like and the new location that not only takes care of me, but treats me with respect. Well, and on here too. I have let my frustration out by typing it out and have not said one word to those that caused me great grief but that changes tomorrow. I have had seriously disturbing customer service since day 1, but in my elated state of all things beauty, again other than venting here, forgave it all. I have made MANY purchases in an attempt to find the right products for me - I have more issues with my skin than Obama has with his administration and my skin shows it all. 90% of my skin issues are directly related to my anxiety and stress, and sadly, Sephora has managed to add to it rather than help me keep it under control. You might remember that I returned some purchases recently and was made to feel like a criminal, wasteful, white trash...fill in the adjective, but one of the two associates helping me continueously harassed me during the return until I was able to leave. By the time I left I could'nt look either of them in the eye and as soon as I was out of the store I cried, feeling horrible about myself. NO MORE. I have spent the last 4 hours going through EVERY PURCHASE, EVERY RECEIPT, and EVERY SAMPLE I have. Tomorrow, I am going back to that store where they will proceed to return everything in the below pictures. Some bought online, some in their store and some in free standing stores. My only comment will be "since you SO enjoyed returning items for me last time, I wanted to be sure you had the opportunity to do it again!" I had planned on donating these items along with all my other "didn't work out for me" products to a woman's shelter, and part of me feels bad that I'm not giving them these too, but my anger hit it's peak and this is going to be so much more satisfying. I don't care if you bash me - I mean I 'd rather you didn't but I'm sharing publicly and of course, feedback goes both ways. First pic - returns. Second pic - return samples. Third pic - the whole package they will get tomorrow.
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Oh and if you want to see how badly they screwed up my makeover for my FIRST EVER professional photo shoot...check this out. The first photo is as I showed up in my own makeup but after I had my hair done, the second photo is after they (Sephora - not Smashbox) did my makeup. I look like an old clown with mismatched facial features!! ICK!!!
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You might have already.. but I would send a private message through Facebook about all this to Sephora, if you Facebook. I'd say post about it on the page, but they'll ask you to private message them with the store/incident info anyways.
Was this at a free standing Sephora or a JCP Sephora? I've never been to a JCP Sephora, but I always see so much bad reviews for them, and I'm not a big fan of JCP anyways.
Your picture of before the makeover is really pretty! I think you did a very nice job with your makeup and you played up your features perfectly. I don't like their makeup job on you either from that picture. They did not pick the correct colors of anything, especially foundation, it is way too light.
It reminds me of my store visit on Saturday. I was talking to some blonde chick that goes around trying to push products on people, and after I let her enable me to some Dior products she asks if I need anything else.. I say there is a foundation I'd like a sample of, by Laura Mercier. We head to the next row and she's trying to put a foundation in my basket to buy and then give me a sample of the same foundation..all I asked for was a sample, lol. So she says okay and I hand her the bottle of the color I want. She tells me it is too dark, and I told her it isn't, I've already tried it for color match. She drags me to the makeup counter mirror in the middle of the store and puts a thick swipe on my jaw line, then gushes how it is too dark for me..seeeeee, way too dark! Ugh.. okay first of all, nobody wears foundation that thick or unblended... it was that new sheer-ish fluid foundation by LM, and once you blend it out for a normal application, it goes very sheer. If I went any lighter in color I might as well have put nothing on at all. Granted, straight out of the bottle it does look very dark, but if I swipe a normal amount on my cheek, it almost disappears completely like it should, and that's without any blending at all. Then she's trying to still prove she's right, and insults me about my choice...I must just like to be overly warm she says, then reluctantly gives me a sample of it.
It must be Sephora's "thing" to want to put foundation on people that is too light. I don't get it! It took a lot of reserve to not smart off to this chick "helping" me. Her makeup job sucked, was all cakey and dried out looking too. I actually try my best to avoid this chick when I see her there while shopping. She isn't like the other employees. She always wears straight black with an apron, but no makeup brushes, lol. She doesn't do much more than push products etc, I don't know why she's employed to be honest. That probably sounds really mean, but she's really that unhelpful and pushy.
There are times when you need to vent or make your voice heard in store, and there is nothing wrong with that! You're unhappy with your experience, and you are well within means to make that known! Heck, even Glamour Shots does better makeup than they did for you. You're a pretty lady, and they did you no justice.
I've always wanted to do a makeover at my local store, since it is free for Rouge and should be fun... but after looking at the makeup job most of the cast members have, I know I'll end up looking like a clown. I was watching some people get makeup help at the makeover mirrors, and cringing inside at how they made the poor souls look. It looked like a 5 year old put eyeshadow on them. :-( They really need to hire some REAL makeup artists for the makeovers. Or at least have some qualifications for the staff before they're allowed to clown up the customers, lol.
If I were in your shoes I'd probably return it all too. It is nice if it really is donated, or donating it yourself...but it isn't going to send any sort of message to Sephora if you donate it. They'll still have your money and think their behavior is okay.
/emoticons/
