SEPHORA: VIB Rouge

[viccckyhoang]

I purchased a christmas set that had it and I liked it, just finished it up. Debating if I want to purchase or find something else... I don't have lines (yet, lol) and just want heavy moisture.

I personally love that thing to death - I have a full size, sample jar size, and then tons of packets incase I'm going somewhere.. haha BUY IT! 30% off at Tarte /emoticons/[email protected] 2x" width="20" height="20" />

 

[tweakabell]

I personally love that thing to death - I have a full size, sample jar size, and then tons of packets incase I'm going somewhere.. haha BUY IT! 30% off at Tarte /emoticons/[email protected] 2x" width="20" height="20" />

Agreed, it and the Skyn eye pen are the only things I'll find myself actually reaching for in regards to eye care.

 

[amandah]

I am SO unimpressed with my Sephora. I went to my SIJCP in the evening, as I was busy earlier in the day, and wanted to double check to make sure they had the sample bags before I bought stuff. They gave me a snotty attitude, and thought it would be "nice" of them to remind me that i HAD to spend a minimum of $35 in order to get it. umm Duh I know that!

I was the only person in the store, and the 2 employees thought it would be cool to just talk to each other instead of asking me if I needed help with anything. Everytime I think I want to stop shopping there, I am reminded why. Being Rouge is pointless when you are treated like crap. Online ordering it is 

 

[SaraP]

Yep and JCPS is extra bad, I stopped by on Saturday to return a eye makeup remover that stung my eyes. I had made the purchase online and the girl said I could only get store credit even with my receipt, and not store credit for Sephora but for JCP! What?!?

I call the Sephora hotline, who said she's wrong have her call us. I did and she said they are saying you can't. So I left but called the hotline again, spoke with the same person she'd spoken to and the lady said "I told her to call her help desk and they will walk her through it!" She apologized and said she was reporting that worker.

 

[v0ltagekid]

I work at SiJCP, what happens is when you have a receipt by Sephora or Sephora online, we are unable to scan this. As a consequence we have to process it as a -no receipt- and ask for an ID. So technically you get a store credit, not back on your method of payment. Our store credit does NOT work at Sephora free standing. This is not because we don't want it to, but because it's a JCP store credit. We are unable to put money back on a Sephora free standing gift card. Now when it comes to overriding putting the credit back on your original method of payment if you have a receipt that doesn't scan, we are able to do this, however we are not authorized to do it every time, our manager has to say yes/no depending on the individual client.

The other problem is if we don't carry an item you are returning, we are unable to scan it in our system as the sku doesn't exist. We have to call Sephora online and see how much the price is, if it's old it's the lowest price sold in 45 days as the online receipt doesn't list prices. So we have to credit that as a form of store credit, and that's where it gets annoying and confusing for everyone.

I'm lucky the mall I work at has both free standing and sijcp, but it's not because we don't want to process the return, we are just unable to do so like the other stores.

 

Yep and JCPS is extra bad, I stopped by on Saturday to return a eye makeup remover that stung my eyes. I had made the purchase online and the girl said I could only get store credit even with my receipt, and not store credit for Sephora but for JCP! What?!?

I call the Sephora hotline, who said she's wrong have her call us. I did and she said they are saying you can't. So I left but called the hotline again, spoke with the same person she'd spoken to and the lady said "I told her to call her help desk and they will walk her through it!" She apologized and said she was reporting that worker.

 

[SaraP]

 Now when it comes to overriding putting the credit back on your original method of payment if you have a receipt that doesn't scan, we are able to do this, however we are not authorized to do it every time, our manager has to say yes/no depending on the individual client.

I'm lucky the mall I work at has both free standing and sijcp, but it's not because we don't want to process the return, we are just unable to do so like the other stores.

 

This is what the CS person on the phone was telling her to do. I made rouge in just 3 months last year and made it again this year, so I spend a lot and return very few things. This product was carried and never on sale. She directly told me she couldn't refund the money, when CS was telling her she could. I also have 2 spehoras in the same mall, but the freestanding store is a zoo on the weekends. 

 

[v0ltagekid]

This is what the CS person on the phone was telling her to do. I made rouge in just 3 months last year and made it again this year, so I spend a lot and return very few things. This product was carried and never on sale. She directly told me she couldn't refund the money, when CS was telling her she could. I also have 2 spehoras in the same mall, but the freestanding store is a zoo on the weekends. 

I'm really sorry she didn't take care of you the way she should have, I am rouge too, so I understand, I am a client as well. I think it's unfair how the return policies work, but she may just not have been authorized to do so as per her manager (we went through a period of that at my store) 

What I do in those cases, is call a manager to deal with the client and resolve it with the client directly. Most of the time it's resolved where you would get your money back in original method of payment (unless it's a gift card, if it's a sephora gift card we can't override that) /emoticons/[email protected] 2x" width="20" height="20" />

My freestanding is crazy busy so I never go there, I just buy online and return online if I have to. Since it's free return shipping it's not a big deal to me. 

 

[SaraP]

It wasn't really a big deal, except she looked me dead in the eye and said the person on the phone was telling her she couldn't do it, when that wasn't true. I'm a supper rule follower, so if that was a "rule" then I'd have happily gone to the other store. Even if she just said I don't know how to do that (she was the only one there), that would have been fine too. 

 

[v0ltagekid]

It wasn't really a big deal, except she looked me dead in the eye and said the person on the phone was telling her she couldn't do it, when that wasn't true. I'm a supper rule follower, so if that was a "rule" then I'd have happily gone to the other store. Even if she just said I don't know how to do that (she was the only one there), that would have been fine too. 

/emoticons/[email protected] 2x" width="20" height="20" /> yikes, sorry that happened to u though. It's a big deal at my store, obviously we always want our clients to come back so we do our best for u guys.

 

[Brandy Roberts]

I purchased a christmas set that had it and I liked it, just finished it up. Debating if I want to purchase or find something else... I don't have lines (yet, lol) and just want heavy moisture.

I used it today for the first time by myself...and I got confused!  I didn't remember if the corrector went on first or the c-brightener!! And I didn't plan for the extra time to do my face with my new stuff...so I was late to work!   /emoticons/[email protected] 2x" width="20" height="20" />  LOL!  

 

[misslaurelann]

I posted this same thing in the other sephora thread, but just in case someone didn't see it there:

I got the micro beauty blenders in the mail if anyone was curious. I attached two pictures, one of the whole packages next to a sample of glam glow for size and then also one against a ruler. These guys are SO SMALL! I think i expected them to be like two inches dry and like three wet and now I"m figuring these guys will probably get to two inches wet. I'm pretty intrigued as to whether I'll even be able to hold the little guy and still have enough BB to even use on my face. I plan to use these for concealing both under eye and spots. If I was doing precise placement of blush, bronzer, or highlight, I'd probably use these, but I tend to like a more diffused effect. If anyone has the Watt's Up by benefit, I think the base of these guys is about the same width as the sponge on the end of that (I don't have it anymore so I'm just going from memory) Hope this helps anyone debating on purchasing these!

 

[tweakabell]

WOW TINY!

 

[normajean2008]

I posted this same thing in the other sephora thread, but just in case someone didn't see it there:

I got the micro beauty blenders in the mail if anyone was curious. I attached two pictures, one of the whole packages next to a sample of glam glow for size and then also one against a ruler. These guys are SO SMALL! I think i expected them to be like two inches dry and like three wet and now I"m figuring these guys will probably get to two inches wet. I'm pretty intrigued as to whether I'll even be able to hold the little guy and still have enough BB to even use on my face. I plan to use these for concealing both under eye and spots. If I was doing precise placement of blush, bronzer, or highlight, I'd probably use these, but I tend to like a more diffused effect. If anyone has the Watt's Up by benefit, I think the base of these guys is about the same width as the sponge on the end of that (I don't have it anymore so I'm just going from memory) Hope this helps anyone debating on purchasing these!

Those mini beauty blenders are so cute!  

Are they small enough to apply wet/cream etc shadows?  

 

[Brandy Roberts]

I work at SiJCP, what happens is when you have a receipt by Sephora or Sephora online, we are unable to scan this. As a consequence we have to process it as a -no receipt- and ask for an ID. So technically you get a store credit, not back on your method of payment. Our store credit does NOT work at Sephora free standing. This is not because we don't want it to, but because it's a JCP store credit. We are unable to put money back on a Sephora free standing gift card. Now when it comes to overriding putting the credit back on your original method of payment if you have a receipt that doesn't scan, we are able to do this, however we are not authorized to do it every time, our manager has to say yes/no depending on the individual client.

The other problem is if we don't carry an item you are returning, we are unable to scan it in our system as the sku doesn't exist. We have to call Sephora online and see how much the price is, if it's old it's the lowest price sold in 45 days as the online receipt doesn't list prices. So we have to credit that as a form of store credit, and that's where it gets annoying and confusing for everyone.

I'm lucky the mall I work at has both free standing and sijcp, but it's not because we don't want to process the return, we are just unable to do so like the other stores.

 

The SiJCP's I've been to always returned my items to the credit card I paid with.  Actually twice they returned items to my JCP card - they said they can do either one interchangeably.  Two different SiJCP's have done this - no problem.  I didn't even know they returned them as 'no receipt' until I read it here and went back and checked my return receipts (I keep EVERYTHING).  The actual transaction part was never an issue (behavior during return transaction...another story).  I've also always rec'd the price credit that I paid, plus tax - even if an item went on sale after purchase but before return.

 

[SaraP]

Weird such a large company with such a great return policy has so many inconsistencies.

 

[Brandy Roberts]

Well folks I have had it.  I have been treated like a second class citizen FOR THE LAST TIME!  I spent over $500 this weekend at Sephora and all I managed to get out of the employees was dirty looks, lies (straight up lies that I CAUGHT them in!), condescension, and the worst make-over EVER, so I haven't even looked at my Smashbox photo shoot photos (CRINGE).  I've made a decision.  It won't be popular with many, or even some, but I'm beyond angry and don't give a f#$%!!  Some of you know that at 43 I am just now learning about make up and skin care, I went from BI to VIBR through 12/31/15 in less than 30 days.  I have always always ALWAYS been pleasant to everyone I come across - not that it matters to anyone but my personality is that of a giver to a fault.  My only rants have been to the few associates at Sephora that I do like and the new location that not only takes care of me, but treats me with respect.  Well, and on here too.  I have let my frustration out by typing it out and have not said one word to those that caused me great grief but that changes tomorrow.  I have had seriously disturbing customer service since day 1, but in my elated state of all things beauty, again other than venting here, forgave it all.  I have made MANY purchases in an attempt to find the right products for me - I have more issues with my skin than Obama has with his administration and my skin shows it all.  90% of my skin issues are directly related to my anxiety and stress, and sadly, Sephora has managed to add to it rather than help me keep it under control.  You might remember that I returned some purchases recently and was made to feel like a criminal, wasteful, white trash...fill in the adjective, but one of the two associates helping me continueously harassed me during the return until I was able to leave.  By the time I left I could'nt look either of them in the eye and as soon as I was out of the store I cried, feeling horrible about myself.  NO MORE.  I have spent the last 4 hours going through EVERY PURCHASE, EVERY RECEIPT, and EVERY SAMPLE I have.  Tomorrow, I am going back to that store where they will proceed to return everything in the below pictures.  Some bought online, some in their store and some in free standing stores.  My only comment will be "since you SO enjoyed returning items for me last time, I wanted to be sure you had the opportunity to do it again!"  I had planned on donating these items along with all my other "didn't work out for me" products to a woman's shelter, and part of me feels bad that I'm not giving them these too, but my anger hit it's peak and this is going to be so much more satisfying.  I don't care if you bash me - I mean I 'd rather you didn't but I'm sharing publicly and of course, feedback goes both ways.  First pic - returns.  Second pic - return samples.  Third pic - the whole package they will get tomorrow.

Oh and if you want to see how badly they screwed up my makeover for my FIRST EVER professional photo shoot...check this out.  The first photo is as I showed up in my own makeup but after I had my hair done, the second photo is after they (Sephora - not Smashbox) did my makeup.  I look like an old clown with mismatched facial features!!  ICK!!!

 

[JenTX]

Well folks I have had it.  I have been treated like a second class citizen FOR THE LAST TIME!  I spent over $500 this weekend at Sephora and all I managed to get out of the employees was dirty looks, lies (straight up lies that I CAUGHT them in!), condescension, and the worst make-over EVER, so I haven't even looked at my Smashbox photo shoot photos (CRINGE).  I've made a decision.  It won't be popular with many, or even some, but I'm beyond angry and don't give a f#$%!!  Some of you know that at 43 I am just now learning about make up and skin care, I went from BI to VIBR through 12/31/15 in less than 30 days.  I have always always ALWAYS been pleasant to everyone I come across - not that it matters to anyone but my personality is that of a giver to a fault.  My only rants have been to the few associates at Sephora that I do like and the new location that not only takes care of me, but treats me with respect.  Well, and on here too.  I have let my frustration out by typing it out and have not said one word to those that caused me great grief but that changes tomorrow.  I have had seriously disturbing customer service since day 1, but in my elated state of all things beauty, again other than venting here, forgave it all.  I have made MANY purchases in an attempt to find the right products for me - I have more issues with my skin than Obama has with his administration and my skin shows it all.  90% of my skin issues are directly related to my anxiety and stress, and sadly, Sephora has managed to add to it rather than help me keep it under control.  You might remember that I returned some purchases recently and was made to feel like a criminal, wasteful, white trash...fill in the adjective, but one of the two associates helping me continueously harassed me during the return until I was able to leave.  By the time I left I could'nt look either of them in the eye and as soon as I was out of the store I cried, feeling horrible about myself.  NO MORE.  I have spent the last 4 hours going through EVERY PURCHASE, EVERY RECEIPT, and EVERY SAMPLE I have.  Tomorrow, I am going back to that store where they will proceed to return everything in the below pictures.  Some bought online, some in their store and some in free standing stores.  My only comment will be "since you SO enjoyed returning items for me last time, I wanted to be sure you had the opportunity to do it again!"  I had planned on donating these items along with all my other "didn't work out for me" products to a woman's shelter, and part of me feels bad that I'm not giving them these too, but my anger hit it's peak and this is going to be so much more satisfying.  I don't care if you bash me - I mean I 'd rather you didn't but I'm sharing publicly and of course, feedback goes both ways.  First pic - returns.  Second pic - return samples.  Third pic - the whole package they will get tomorrow.

IMG_4484.jpg

IMG_4485.jpg

IMG_4486.jpg

Oh and if you want to see how badly they screwed up my makeover for my FIRST EVER professional photo shoot...check this out.  The first photo is as I showed up in my own makeup but after I had my hair done, the second photo is after they (Sephora - not Smashbox) did my makeup.  I look like an old clown with mismatched facial features!!  ICK!!!

IMG_4399.jpg

IMG_4403.jpg

That definitely went too dark. Don't they know it's dramatic lips OR eyes? Not both. It's also August, not January.

This is why I never let any Sephora employee touch me with makeup. Shame on Sephora for marketing this as if Smashbox would be doing your makeover!

 

[JenTX]

Well folks I have had it. I have been treated like a second class citizen FOR THE LAST TIME! I spent over $500 this weekend at Sephora and all I managed to get out of the employees was dirty looks, lies (straight up lies that I CAUGHT them in!), condescension, and the worst make-over EVER, so I haven't even looked at my Smashbox photo shoot photos (CRINGE). I've made a decision. It won't be popular with many, or even some, but I'm beyond angry and don't give a f#$%!! Some of you know that at 43 I am just now learning about make up and skin care, I went from BI to VIBR through 12/31/15 in less than 30 days. I have always always ALWAYS been pleasant to everyone I come across - not that it matters to anyone but my personality is that of a giver to a fault. My only rants have been to the few associates at Sephora that I do like and the new location that not only takes care of me, but treats me with respect. Well, and on here too. I have let my frustration out by typing it out and have not said one word to those that caused me great grief but that changes tomorrow. I have had seriously disturbing customer service since day 1, but in my elated state of all things beauty, again other than venting here, forgave it all. I have made MANY purchases in an attempt to find the right products for me - I have more issues with my skin than Obama has with his administration and my skin shows it all. 90% of my skin issues are directly related to my anxiety and stress, and sadly, Sephora has managed to add to it rather than help me keep it under control. You might remember that I returned some purchases recently and was made to feel like a criminal, wasteful, white trash...fill in the adjective, but one of the two associates helping me continueously harassed me during the return until I was able to leave. By the time I left I could'nt look either of them in the eye and as soon as I was out of the store I cried, feeling horrible about myself. NO MORE. I have spent the last 4 hours going through EVERY PURCHASE, EVERY RECEIPT, and EVERY SAMPLE I have. Tomorrow, I am going back to that store where they will proceed to return everything in the below pictures. Some bought online, some in their store and some in free standing stores. My only comment will be "since you SO enjoyed returning items for me last time, I wanted to be sure you had the opportunity to do it again!" I had planned on donating these items along with all my other "didn't work out for me" products to a woman's shelter, and part of me feels bad that I'm not giving them these too, but my anger hit it's peak and this is going to be so much more satisfying. I don't care if you bash me - I mean I 'd rather you didn't but I'm sharing publicly and of course, feedback goes both ways. First pic - returns. Second pic - return samples. Third pic - the whole package they will get tomorrow.

IMG_4484.jpg

IMG_4485.jpg

IMG_4486.jpg

Oh and if you want to see how badly they screwed up my makeover for my FIRST EVER professional photo shoot...check this out. The first photo is as I showed up in my own makeup but after I had my hair done, the second photo is after they (Sephora - not Smashbox) did my makeup. I look like an old clown with mismatched facial features!! ICK!!!

IMG_4399.jpg

IMG_4403.jpg

That definitely went too dark. Don't they know it's dramatic lips OR eyes? Not both. It's also August, not January.

This is why I never let any Sephora employee touch me with makeup. Shame on Sephora for marketing this as if Smashbox would be doing your makeover!

Also it is worth noting that sometimes makeup is purposely overdone for photo shoots, so definitely peek at your pics. The lighting they were using may have diffused it.

Also, you look absolutely gorgeous in the first pic. Awesome job with the makeup skills. And, you don't look bad per se in the second, it just doesn't look like you or your style.

 

[Brandy Roberts]

Thank you very much, I really appreciate your comments.  BTW - I was told by a Sephora manager that the items Sephora "destroys" actually do get donated, or I wouldn't consider taking them back but would just donate them myself as I had originally planned. 

 

[JenTX]

Thank you very much, I really appreciate your comments.  BTW - I was told by a Sephora manager that the items Sephora "destroys" actually do get donated, or I wouldn't consider taking them back but would just donate them myself as I had originally planned.

I hope they didn't lie about that too!