Sephora Active Codes- Codes only thread - Codes, Coupons

[Jay.Aitch.Gee]

@@v0ltagekid Too many points? That is some serious horseshit.

The whole purpose of the points system is to "reward" us for spending $$ with a given company. A good rewards system creates the illusion that somehow the customer is the one truly benefiting from the transaction....we give them actual (and oftentimes too many) dollars, and they give us "points."

To say you have too many points and cannot have more, is like saying "So many points! Clearly, this woman spends a significant amount of money in our company. She has not redeemed all these points for the merchandise available in exchange for points, so we have not lost undue product there, even though the products available with points are mostly small items that don't even scratch the surface of our profit margin. So, technically, in exchange for large amounts of this customer's REAL MONEY, we are giving an imaginary form of currency that can ONLY BE USED AT OUR COMPANY, therefore virtually ensuring she will be a return customer. Wow, we're really winning out here!"

So many points = so many more potential times you will return to Sephora to shop.

That's retail Nirvana, right there. Like, that's the sound of all of Harvard Business School wetting their pants.

Meanwhile, Sephora says "u no can has moar points lololol derp"

 

[kawaiisquawks]

Tbh their email and phone CS people are so scripted they probably have NO CLUE over how to deal with problems that aren't on their list of known issues. I've had so many different reps reply with the same copy and paste response that don't even address my issue. I mean, I contacted them over 2 purchases showing up in my account that weren't made by me and CS replied telling me they'd added my missing points to my account. One of these days I need to go and request that they give me a new account number but it keeps slipping my mind. Sephora corporate probably doesn't actively encourage the CS reps to report new problems to their managers, who in turn send it up further in the food chain.

 

[Brandy Roberts]

Tbh their email and phone CS people are so scripted they probably have NO CLUE over how to deal with problems that aren't on their list of known issues. I've had so many different reps reply with the same copy and paste response that don't even address my issue. I mean, I contacted them over 2 purchases showing up in my account that weren't made by me and CS replied telling me they'd added my missing points to my account. One of these days I need to go and request that they give me a new account number but it keeps slipping my mind. Sephora corporate probably doesn't actively encourage the CS reps to report new problems to their managers, who in turn send it up further in the food chain.

Meanwhile...AT THE HALL OF JUSTICE...

I'm on their FB page posting regularly UNTIL they respond to me appropriately LOL!  Even when I don't have a dollar discrepancy, or a point discrepancy etc.  I contact them MOST of the time due to their rude staff.  I like to think I am a nice person, and I go out of my way to compliment and be nice to people.  Not because I want anything in return because I don't.  I am just that way.  Sadly, I get taken for a ride soooooo often, but you know I look at it like that person who does that to me has to sleep with themselves at night, has to answer to their own conscience, and in the end, has to answer to a higher power than I ever dreamed about.  So, I choose to not make it MY problem.  BUT - nothing wrong with calling some people out for being rude for no reason.  Not when I am in the category of all you other ladies...spending a lot of money at their establishment.  By default I should be treated as a valued customer simply by walking through the door - before they ever know my status because that should be the way it is for every customer.  

I don't want anything free, in fact I tend to pay full price out of my own lack of research, and I still don't complain, but treat me with disrespect when you don't know me, and have only received polite behavior from me etc?  Yeah, if I could afford a plane to skywrite my complaint I would.

OH!  Alright let me make a pledge to you ladies right now...if I win the (big) lottery, I will do JUST THAT!  I will do some research, find where the owners live, and skywrite my complaint simultaenously across the globe so everyone sees it!  AHAHAHAHAHA!!  And again, not becaue I want anything other than for their employees to be F*&^&^% nice and respectful! Hmpffff!

Sadly, It's not just chivalry that's dead, IMHO.

 

[ZeeOmega]

Meanwhile...AT THE HALL OF JUSTICE...

I <3 you.

 

[Shalott]

Okay, I know the limit for points thing has to be bull$h!t because last year when I was really high in points I'd been sitting on since the inception of the BI program, I was talking about it with the cashier and she told me not to feel bad because she once had a customer who was holding on to 100k in unspent points, had never once redeemed for a point perk.

So yeah, unless the policy changed (why would it?) that's a total lie.

 

[Dots]

I've been away from here the past few days and may not have caught up with the whole thread, but have decided to move whichever purchases I can to Nordstrom and Birchbox. I hadn't shopped with BB since I cancelled my sub about a year ago. I decided to order the Number 4 Shampoo and Conditioner (which I love) since BB carries it, along with some other stuff. I was happy because I got 20% off and bonus points, which gets me $40 off a future purchase. Here is where it got even better, I get my order and they sent me the incorrect tea (no biggie, honest mistake) and a gloss I decide I want to return. I e-mail them to let them know about the tea and the return I will send and that I don't need a replacement.  I get a response saying they have sent a replacement tea, to hang on to the one I got and to enjoy the gloss or gift it to a friend who may enjoy it. Additionally, they credited my account for the items I wanted to return and added 100 points ($10 off) for the trouble.

Way to go Birchbox! More than I expected and you just won me back!   /emoticons/[email protected] 2x" width="20" height="20" />

THIS is customer service!

 

[tallison]

They definitely don't have the best rewards, I haven't really wanted anything.

I did get that little tarte gloss thing, because I love Tarte and hadn't tried it. I like it, but it's 100 points out of the bunch that I have..

O-o they make me want to take my money to ulta, where the GWPs and coupons happen much more often.

Anything from Too Faced, Tarte, Stila, or Urban Decay I always get at Ulta, much better rewards. Unfortunately Hourglass, NARS, First Aid Beauty, REN, etc, etc etc there are many brands that I have to keep going back to Sephora. Definitely trying to be wiser about my purchasing there this year and NOT going overboard when they have deals with 4x points that I don't even use, haha.

 

[ohsailor]

weird I just got an email that sephora cancelled my order for "my own security" wth..

has this happened to anyone placing a regular order? 

It's over 30 bucks and I'm Rouge.. O-o

edit: I called them because I was pissed, also my SIJCP skincare bags didn't show up as points or double points, or in my purchases, and they deducted 100 points from the FAB cream I picked. They said I reached my limit for points and I can't  have anymore???

Has this happened to anyone else??

all they could do is place the order for me again.. wth..

which I told her not to, because I wanted to place the order with mr rebates, and she did it anyway, I just got an order confirmation from them...

WTF!?

 

[ohsailor]

This is blowing my mind... seriously. Too many points, lolol they're so full of ****.

 

[felicia1995]

P.S. I got an order today. I wasn't feeling any of the codes, so I used the REPETTOFB code for a Repetto EDT mini. It's adorable and the code still has stock if anyone likes fragrance minis.

Also, I got one of those MUFE blush bubble samples. I haven't opened it yet because I'm not sure what I'm getting myself into here. Is it a cream blush or ...? I am perplexed at how one samples a blush bubble. An eyeshadow brush?

 

[normajean2008]

weird I just got an email that sephora cancelled my order for "my own security" wth..

has this happened to anyone placing a regular order? 

It's over 30 bucks and I'm Rouge.. O-o

edit: I called them because I was pissed, also my SIJCP skincare bags didn't show up as points or double points, or in my purchases, and they deducted 100 points from the FAB cream I picked. They said I reached my limit for points and I can't  have anymore???

Has this happened to anyone else??

all they could do is place the order for me again.. wth..

which I told her not to, because I wanted to place the order with mr rebates, and she did it anyway, I just got an order confirmation from them...

Since when is there a limit to how many points we can have?  I mean, people were saving up 10k points plus just last year... 

How many points do you have?

 

[ohsailor]

NEVERMIND THEY SUDDENLY APPEARED /emoticons/[email protected] 2x" width="20" height="20" />

 

[normajean2008]

P.S. I got an order today. I wasn't feeling any of the codes, so I used the REPETTOFB code for a Repetto EDT mini. It's adorable and the code still has stock if anyone likes fragrance minis.

Also, I got one of those MUFE blush bubble samples. I haven't opened it yet because I'm not sure what I'm getting myself into here. Is it a cream blush or ...? I am perplexed at how one samples a blush bubble. An eyeshadow brush?

It is a cream blush.  And pretty bright at that, lol.  Finger or brush work good to get it out.  

 

[bluemustang]

I bet the customer service rep said that because they didn't know what else it was.. I can't stand it when people make things up. So immature and WRONG.

I got a perfume this past fall on the last day of a promotion that was a 250 pt size but it was free, no points.. And I had points taken. The customer service rep credited them back but said it was a one time courtesy, but I don't think she believed me (I called). They must not have access to different promotions going on??

I bought a cleanser a few days ago at SiJCP and my double points were on there pretty soon after. It would be so lame if the bag wasn't included since it's pure skincare. I haven't bought it because we can't find the PTR fusion PM which is what I wanted most from it.

 

[nerdi]

I bet the customer service rep said that because they didn't know what else it was.. I can't stand it when people make things up. So immature and WRONG.

this is exactly what i was trying to say too. csr's make stuff up ALL THE TIME. and it pisses me off, especially since most of the time i know that they're randomly making stuff up. 

i'll bet that's what they were doing.

 

[ZeeOmega]

this is exactly what i was trying to say too. csr's make stuff up ALL THE TIME. and it pisses me off, especially since most of the time i know that they're randomly making stuff up. 

i'll bet that's what they were doing.

So much truth. I was once helping train up new CSRs when they first went on the phones. The way it works is that the senior / experienced CSR is on a muted split line, sitting next to the one in training. I was horrified at one point when the CSR started give false or unverified information and was flagging a note in their face to put the caller on hold. When I asked them why they gave those answers to the caller (answers I knew were wrong) instead of looking it up or checking with the senior reps, like they were supposed to, I was told that it would take too long and they needed to tell the caller something. We serviced financial instruments. I'm pretty sure our legal department would have fully condoned me wrapping my phone chord around the new rep had it come to that. 

 

[nerdi]

I got a backup of amore pacific cc cushion in store and got the double points. It showed up right away.

 

[wadedl]

I noticed that Sephora asked me to choose a birthday gift when I added something to my shopping cart (I already picked the Nars one up while on vacation) so I placed an order for a Perricone MD travel size mask and the Peter Thomas Roth birthday gift. It came in the mail today and first time ever all the samples I chose were included. The MUFE cream blush, Amore Pacific eye cream duo and Verso eye serum.

Great mail day as my Glossybox also came.

 

[Monamiamigo]

Did anyone get a free sample bag when buying a cleanser at a free standing Sephora? I was at one at a mall by my place and they said they were giving out free sample bags with every purchase of a cleanser...

 

[SaraP]

I received my new UD Smoked palette and I'm really glad I complained. The new one is so much nicer!! I was surprised how damaged the other one was when I put them side by side.