Sephora Active Codes- Codes only thread - Codes, Coupons

[JenTX]

You've got a point.  I always over package a little too when I send stuff out, not for user experience but because I want like 0.03% possibility that the contents are damaged...   but I only send out a handful of parcels a couple times a month so my incremental costs don't add up to be much.   From the retail perspective, if their products were damaged, they would need to answer that many more emails and send replacements, which I'm sure just about cancels out their profit margin.  First thing ya learn in operations managment - "the cost of doing it right the firs time is always lower the the cost of doing it again"...    I've received probably 20 shower pods over the past 3 months in boxes and none of them were damaged, but I received 6 in the padded envelopes and one wasn't 'damaged' to the point of leaking, but it was crushed and no longer a dome shape.  That's just a silly shower pod but had it bean a compact or lipstick, they would have had to replace it.   Other thing they can hire a production consultant and implement an alpha test in one of the warehouses, using a box half the size of the standard one and see how much extra time is needed to select a smaller box, possible errors and needing to go back and exchange for the larger box, product damage due to lesser padding etc... and yes the user experience, does the smaller boxes translate as stingy or skimping on Sephora's part and if so, does that reduce their sales.  It's all in there!  Everything we do is like studied to nauseum...   I used to work for LeapFrog (toys) and we would have parades of little munchkins in groups of 7 or 8 come around to test our products all the time.  It was an adorable enviornment!

I really wish they would test this out. I find the boxes are usually stupid big for my orders..... Not only is it wasteful, it also makes my husband nervous that I bought a lot and spent a ton of money, lol. Then I have to explain it's just a face wash....

 

[lioness90]

Did you like the color of the lippy? It was not cute on my dark skin =(

I'm pale and it didn't work on me either.... Might be for more medium tones...

That sucks /emoticons/[email protected] 2x" width="20" height="20" /> I'm glad I passed on it.

 

[roxymama]

Something to think about coming from someone who ships in large scale daily (although def not cosmetics, think much larger volume.). The weather has really adversely affected driver availability across the country. Specifically in the east coast and Midwest regions. To get a driver you have to pay out the nose right now. Large volume customers generally get very competitive shipping costs from us, so we have hire out carrier companies on contract at a cheaper rate. So if Rouge orders can only use one of the preferred contract carriers and they don't have a lot of drivers, you are going to get delays when trucks are in low supply. If I had to choose to send a Rouge truck or two with a non-preferred carrier you better believe it's going to be mixed in with lots of non-rouge orders to help pay for that load.

 

[roxymama]

I forgot to mention: if a hot promo (like vibluxe or diorrouge or even the new divergent sets) slam the system with orders, I'm sure that books up the next few days in available truck loading times. So someone who orders something right after one of those sprees has to wait longer because of the backlog.

 

[Antidentite]

If anyone picked up the Atelier Cedrat Enivron set from Sephora  the description of the set listed online is incorrect, I received a 1oz bottle and a bar of soap. I called CS and they said they received the wrong item from the distributor and said I could keep the set for free (which is pretty amazing and overly generous)  but I would rather have paid $85 and gotten the large bottle because it smells AMAZING and the scent actually lasts which is something some of the other atelier scents don't do for me.  What confuses me is that its still incorrectly listed on the website and its still for sale.  You would think that if they have an item that they know is listed incorrectly they would pull it from the site or at least edit the description.  

 

[SaraP]

Quote: Originally Posted by Jennifer Leigh /img/forum/go_quote.gif


I really wish they would test this out. I find the boxes are usually stupid big for my orders..... Not only is it wasteful, it also makes my husband nervous that I bought a lot and spent a ton of money, lol. Then I have to explain it's just a face wash....
HAHAHAHA!! That's my hubby too. He was like "Is this a pre-mid life crisis or something?" as he carried in yet another sephora order!

 

[eliu8108]

Quote: Originally Posted by Antidentite /img/forum/go_quote.gif
  If anyone picked up the Atelier Cedrat Enivron set from Sephora  the description of the set listed online is incorrect, I received a 1oz bottle and a bar of soap. I called CS and they said they received the wrong item from the distributor and said I could keep the set for free (which is pretty amazing and overly generous)  but I would rather have paid $85 and gotten the large bottle because it smells AMAZING and the scent actually lasts which is something some of the other atelier scents don't do for me.  What confuses me is that its still incorrectly listed on the website and its still for sale.  You would think that if they have an item that they know is listed incorrectly they would pull it from the site or at least edit the description.  

Oh gosh, I received this ordered yesterday but didn't get a chance to open it. I'll have to check tonight. Thank you for letting us know!

 

[alpina0560]

Quote: Originally Posted by Antidentite /img/forum/go_quote.gif
  If anyone picked up the Atelier Cedrat Enivron set from Sephora  the description of the set listed online is incorrect, I received a 1oz bottle and a bar of soap. I called CS and they said they received the wrong item from the distributor and said I could keep the set for free (which is pretty amazing and overly generous)  but I would rather have paid $85 and gotten the large bottle because it smells AMAZING and the scent actually lasts which is something some of the other atelier scents don't do for me.  What confuses me is that its still incorrectly listed on the website and its still for sale.  You would think that if they have an item that they know is listed incorrectly they would pull it from the site or at least edit the description.  
This happened to me right before Valentines day with a YSL gift set for my BF. What was shown in the picture was a completely different gift set than what I received, and when I called they said the same thing, but it took them almost A WEEK to change the online description!

 

[FormosaHoney]

Quote: Originally Posted by tweakabell /img/forum/go_quote.gif


I think a lot of people would have. I'm in the same position of understanding why they don't want to put a limit on it because to most of us I think it really is basically unlimited free shipping. We won't hit anywhere close to triggering their system. I think it should be laid out a little more like cell phone wording though. I have unlimited 3g. If I hit 2.5 gigs I'll be droppeed down a tier and at 10 I'll be flagged for further review. I think Sephora could word it in the terms so that people had some idea when they were doing unfavorable orders and they could ignore it and take a chance on order suspension or they could alter their behavior.
Yes, I agree.  Though my purpose was not to become a big eBay reseller, I still did order a bunch of itsy bitsy stuff.  I think really out of shear something to do when the crap neck traps me on bad days either in bed or on slightly reclined chair infront of 'puter - avoiding movement.  

But had I know that I was in the 'yellow' zone on my way to the danger zone, I'd definetly would have put the breaks on buying the multitudes of $3 face wash, $3 slim mirror compact, $2 pencil sharpeners and $1 shower pods.... you know, until I've had my neck surgery and have relocated to new house as well... so I can put a healthy dent in my purchases to redeem my Sephora swagger. 

I didn't mention the expensive face creams that run at $200 for nothing in the early post, I've been studying them...  From experience and I'm sure many know, after any major surgery, illness and diffidult child birth etc... your face takes the biggest toll!  All the energy in protein and collgen production goes to mend the internal stuff that has just been breached and only a bit is spared for your face.  I woke from my first operation 7 years ago after just a couple of days going, what the what?  My face was just sort of fallen looking, if that makes any sense?  With time it regained supplenees and the fine wrinkles and lines faded a little, so yeah I was fully ready to drop $200 on top of the line peptid containing, hyuranic acid integrating face cream made with substances from flowers found in the frozen tundra.  I mean what else was I going to do while I lay on my back for a few months?  

 

[mariahk83]

Quote: Originally Posted by Antidentite /img/forum/go_quote.gif
  If anyone picked up the Atelier Cedrat Enivron set from Sephora  the description of the set listed online is incorrect, I received a 1oz bottle and a bar of soap. I called CS and they said they received the wrong item from the distributor and said I could keep the set for free (which is pretty amazing and overly generous)  but I would rather have paid $85 and gotten the large bottle because it smells AMAZING and the scent actually lasts which is something some of the other atelier scents don't do for me.  What confuses me is that its still incorrectly listed on the website and its still for sale.  You would think that if they have an item that they know is listed incorrectly they would pull it from the site or at least edit the description.  
whomp - i just ordered this too.  guess i'll wait to see what comes in the mail...

 

[LindaD]

Quote: Originally Posted by Antidentite /img/forum/go_quote.gif
  If anyone picked up the Atelier Cedrat Enivron set from Sephora  the description of the set listed online is incorrect, I received a 1oz bottle and a bar of soap. I called CS and they said they received the wrong item from the distributor and said I could keep the set for free (which is pretty amazing and overly generous)  but I would rather have paid $85 and gotten the large bottle because it smells AMAZING and the scent actually lasts which is something some of the other atelier scents don't do for me.  What confuses me is that its still incorrectly listed on the website and its still for sale.  You would think that if they have an item that they know is listed incorrectly they would pull it from the site or at least edit the description.  
Gah, I just received mine and it's the same. Welp, hopefully the CS person I deal with is as nice as yours.

 

[TooMuchElectric]

Quote: Originally Posted by LindaD /img/forum/go_quote.gif
  Gah, I just received mine and it's the same. Welp, hopefully the CS person I deal with is as nice as yours.
They are legally obligated to let you keep it. Worst case in a shipping mix-up is that they don't have the item any more, issue you a refund, and you keep whatever they sent by mistake.

 

[hitchcockblonde]

They probably don't want to seem restrictive of discouraging by placing those boundries...  Plus I imagine it would be too complex and the limit would be on a slide. I think the number of free orders that would make sense for Sephora to allow differes even with the same spending dollars.   For example given 2 individuals that have accumulated $1,500 dollars in spending, but the purchase patterns are very different: Client 1: Mostly fragrances and face products that run $50 to $200 indiviudally. Client 2: Mostly sale items that run $1 to $12 individually. It would behoof Sephora to give both these individuals the same same ceiling in small purchases.  On the Client 1, Sephora probably banked 60% to 80% profit on the $1,500 and I'm certain substantially less profit on the second.   I bet if both started to place only $1 purchases, Client 2 would receive 'unautorhization' notices much faster then the first client.

This makes good sense. The thing is, though, that they offered us free shipping below $50. I can understand where they could say multiple $1 purchases sort of violate the spirit of that offer. But if they decide to restrict $20 or $30 purchases then the free shipping for rouge members & flash is basically useless. (Since we would have gotten free shipping at $50 anyway!)

 

[LuckyMoon]

Here's a comparison in size of the Buxom free sample in Mudslide and the 100 point perk UD Naked lip gloss in Lovechild:



I really love both! 

 

[eliu8108]

I called Sephora about the Atelier set since mine ended up being the 1oz Spray and the soap. They were super nice about it, and the CS rep told me that there was a mix up either with the product or with marketing. So they are giving me a refund and letting me keep the set which is super generous! She also told me that the real set should be available in 2-3 weeks and to try not to order it again until then (obviously!)

I could smell the soap right when I opened the box and it smells amazing! 

 

[teenyfish]

Quote: Originally Posted by eliu8108 /img/forum/go_quote.gif
  I called Sephora about the Atelier set since mine ended up being the 1oz Spray and the soap. They were super nice about it, and the CS rep told me that there was a mix up either with the product or with marketing. So they are giving me a refund and letting me keep the set which is super generous! She also told me that the real set should be available in 2-3 weeks and to try not to order it again until then (obviously!)
I JUST ordered this yesterday. Should I call and cancel or wait until it comes and see if it's the right one now that they've gotten wind of the mix up? 

 

[eliu8108]

Quote: Originally Posted by teenyfish /img/forum/go_quote.gif
  I JUST ordered this yesterday. Should I call and cancel or wait until it comes and see if it's the right one now that they've gotten wind of the mix up? 

From what the CS rep was telling me, it seems this 1oz+soap set is the only one they have in their warehouse at the moment, even though they haven't changed the description online. So if you ordered it, you'll probably be getting the same one I got.

 

[teenyfish]

Quote: Originally Posted by eliu8108 /img/forum/go_quote.gif
 
From what the CS rep was telling me, it seems this 1oz+soap set is the only one they have in their warehouse at the moment, even though they haven't changed the description online. So if you ordered it, you'll probably be getting the same one I got.
Oh bummer, I was looking forward to that HUGE bottle! It's a great deal, I guess I'll just wait and give them a call when I get it and depending on how much I like the fragrance order it when the real one comes out. I've been hooked on Atelier since BB sent out a sample but I could never justify the price until now! 

 

[Disneyislife]

Is there any new Sephora codes?  The ones on page 1 are all expired.  Sorry if this is a dumb question - I'm new here!

 

[ZeeOmega]

Quote: Originally Posted by Disneyislife /img/forum/go_quote.gif
  Is there any new Sephora codes?  The ones on page 1 are all expired.  Sorry if this is a dumb question - I'm new here!

This thread evolved (devolved?) into a Sephora discussion thread. Here's another thread that is for active codes only, which you can find here:

https://www.makeuptalk.com/t/138395/sephora-active-codes-codes-only-thread/180